Summary

This position is that of Chief, Resident Services, which is a senior-level management position located at the Armed Forces Retirement Home (AFRH), Washington D.C. The incumbent assures the provisions of the Resident Services area, residential care and services for Independent Living (IL), admissions, recreation services, food services, chaplain program, and volunteer program.

This job is open to

Federal employees - Competitive service

Current federal employees whose agencies follow the U.S. Office of Personnel Management's hiring rules and pay scales.

Career transition (CTAP, ICTAP, RPL)

Federal employees whose job, agency or department was eliminated and are eligible for priority over other applicants.

Land and base management

Current or former employees of a base management agency.

Veterans

Veterans of the U.S. Armed Forces or a spouse, widow, widower or parent of a veteran, who may be eligible for derived preference

Military spouses

Military spouses of active duty service members or whose spouse is 100 percent disabled or died on active duty.

Individuals with disabilities

Individuals who are eligible under Schedule A.

Family of overseas employees

Family members of a federal employee or uniformed service member who is or was, working overseas.

Peace Corps & AmeriCorps Vista

Individuals who have served at least 2 years with the Peace Corps or 1 year with AmeriCorps VISTA.

Special authorities

Individuals eligible under a special authority not listed in another hiring path.

Clarification from the agency

All candidates who are: Current or former federal employees qualifying as Status Candidates, VEOA eligibles, CTAP/ICTAP eligibles, eligible for special hiring authorities (e.g., the Schedule A appointment for persons with disabilities, or covered by an Interchange Agreement), or Land Management employees eligible under Public Law 114-47.

Duties

As Chief Resident Services, you will:

Direct, coordinate, and supervise the efforts of approximately 20 employees in the Resident Services area. Serve as Resident Service's budget Program Manager with responsibility for planning, programming, estimating and budgeting in his/her functional area(s) of mission support.
Coordinate with the Agency's Chief Human Capital Officer and the Bureau of Fiscal Services' (BFS) Human Resources team regarding Requests for Personnel Action for Resident Services employees. Review facts of individual disciplinary cases prior to endorsement to ensure proper level of discipline is administered and the discipline is equitable in relationship to other disciplinary. Participate in AFRH Grievance System at directorate level.
Be responsible for Independent Living (IL) residential facilities of the Home with capacity of approximately 600 residents. Provide multifaceted admissions, religious, recreational, sports, dining, and entertainment programs for IL Residents of the Home. Manage physical spaces in which programs are delivered/performed, i.e., bowling alley, facility exercise rooms, the central auditorium/movie theater, a variety of hobby and craft shops, card rooms, the members' visitor lounge and day rooms. Conduct the Leisure Learning program for continuing adult education, self-improvement, and skills development.
Act on behalf of the Director on all matters of order and discipline for the Home IL Residents. Hearing Officer responsible for examining all infractions of Resident discipline and violations of Home directives and policies. Conduct administrative hearings and issue disciplinary judgments. Coordinate rehabilitative efforts for Resident with other functions of the Home.
Serve as a member of the Resident Fund Advisory Board (RFAB). The Chief, Resident Services, the Chairman of the Resident Advisory Council (RAC) and the Resident Members of the RFAB, as members of the RFAB are responsible for the preparation of the annual fiscal budget for the benefit of the Residents of the Home.

Requirements

Conditions of employment

This opportunity is also open to the public under Announcement 26-AFRH-12880721-P. Please refer to that announcement for details on open period, eligibility, and how to apply.

Key Requirements:

Please refer to "Conditions of Employment."
Click "Print Preview" to review the entire announcement before applying.
Must be U.S. Citizen or U.S. National.
The AFRH ethics program promotes the highest standards of ethical conduct for all employees. As a federal employee, you will be subject to the Standards of Ethical Conduct, and the U.S. criminal conflict of interest statutes. As an AFRH employee, you will also be subject to the AFRH Supplemental Ethics Regulations which restrict the extent to which a AFRH employee can engage in certain activities and hold certain investments. Depending on your position, you may also be required to file a public or confidential financial disclosure report which must be filed within 30 days of your appointment as an employee of AFRH. Upon your new appointment, you will receive guidance regarding your ethics obligations. You will also be required to attend a mandatory ethics training within 3 months of your appointment. Please contact the Agency Ethics Officer (Joseph Pollard) at (202) 541-7557, or joseph.pollard@afrh.gov if you should have any questions.

Qualifications

You must meet the following requirements within 30 days of the closing date of this announcement. The experience may have been gained in either the public, private sector or volunteer service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week on your résumé.

Specialized Experience for the GS-14 level: You must have at least one year of experience at or equivalent to the GS-13 level in the federal service that has equipped the applicant with the particular knowledge, skills, and abilities to perform successfully the duties of this position. Specialized experience is defined as:

Developing and applying management techniques and methodologies to plan, execute, review, or advise on programs such as budget, policy and regulation, or development and administration of contracts; AND
Experience with various HR functions such as recruitment, personnel actions, performance reviews, etc. in the oversight of all operations of an office; AND
Supporting performance improvement efforts to identify trends, assist with corrective actions, and monitor areas affecting regulatory compliance in a senior living environment, to include supporting accreditation and survey readiness by maintaining familiarity with applicable standards, preparing documentation, and coordinating with interdisciplinary teams.

SPECIAL NOTE: Long-term care experience and/or interacting with geriatric patients is highly desired.

In addition to the above requirements, you must meet the following time-in-grade requirement, if applicable:
For the GS-14, you must have been at the GS-13 level for 52 weeks.

Time After Competitive Appointment: Candidates who are current Federal employees serving on a non-temporary competitive appointment must have served at least three months in that appointment.

Education

This job does not have an education qualification requirement.

Additional information

During the application process you will have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact on your application for this announcement, nor does it guarantee further consideration for additional positions.

OTHER INFORMATION:

We may select from this announcement or any other source to fill one or more vacancies.
This is a non-bargaining unit position.
Relocation expenses: No

CONDITIONS OF EMPLOYMENT:

All newly appointed employees to the competitive (or excepted) service are subject to a probationary (or trial) period. During this time, your performance, conduct, and suitability for continued employment will be evaluated. You will not automatically convert to permanent status at the end of the probationary (or trial) period. Your supervisor must affirmatively determine that continued employment is in the best interest of the Federal service. If no certification is made before the probationary (or trial) period ends, your appointment will be terminated. You are encouraged to actively engage with your supervisor, seek feedback, and understand role expectations. Additional guidance and support will be provided during onboarding.
A one year probationary period may be required.
A one year supervisory or managerial probationary period may be required.
Must successfully complete a background investigation.
Complete a Declaration for Federal Employmentto determine your suitability for Federal employment, at the time requested by the agency
If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service System or are exempt from having to do so.
Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.
Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9. Federal law requires verification of the identity and employment eligibility of all new hires in the U.S.
Submit to a drug test prior to your appointment.
Selectees will be subject to the AFRH Tuberculosis Surveillance Program.
Wear required safety clothing and/or equipment required by the position. This may include safety shoes, hard hats, hearing protection, gloves, masks, etc.
Shift Work: This facility operates on a 24 hour per day, three-shift basis. Assignment to a specific shift cannot be guaranteed. The successful applicant must be available to work on all three shifts on a rotational basis.
Because the AFRH's mission requires uninterrupted, direct human support and medical care for its Residents, this position is considered essential for continuing AFRH operations. Therefore, the incumbent is expected to arrive for duty on time, as scheduled, and to complete the assigned tour during emergency situations such as hazardous weather.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Our comprehensive benefits are very generous. Our benefits package includes:

Challenging work, opportunities for advancement, competitive salaries, bonuses and incentive awards.
Eleven paid holidays, 13 days of sick leave, and 13 to 26 days of vacation time each year.
Access to insurance programs that may be continued after you retire.
A wide choice of health insurance plans, coverage for pre-existing conditions, and no waiting periods. We pay a substantial amount (up to 75%) of the health insurance premiums.
A retirement program which includes employer-matching contributions.

Learn more about Federal benefits programs at: USAJOBS Help Center - Benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

You will be evaluated for this job based on how well you meet the qualifications above.

Your application includes your résumé, responses to the online questions, and required supporting documents. Please be sure that your résumé includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your résumé may result in a "not qualified" determination.

Rating - Eligible and qualified applicants will be evaluated through a structured interview based on the competencies listed below. The interview will be conducted by subject matter expert(s) of the position as a formal assessment.

Competency 1 - Program Management & Leadership
Competency 2 - Supervisory & Personnel Management
Competency 3 - Analytical & Technical

To be considered for final selection, applicants must demonstrate highly qualified experience in these designated competencies during the structured interview.

Referral: If you are among the top qualified candidates, your application may be referred to a selecting official for consideration. You may be required to participate in a selection interview. We will not reimburse costs related to the interview such as travel to and from the interview site.

If you are a displaced or surplus Federal employee (eligible for the Career Transition Assistance Plan (CTAP)/Interagency Career Transition Assistance Plan (ICTAP)): To be found well qualified at the GS-14 grade level, in addition to meeting specialized experience, the applicant must have documented the following experience:

Having a solid and comprehensive understanding of the position;
Ability to perform the required tasks efficiently; and
Proficiency in applying the knowledge, skills, and abilities of the job.

Required Documents

A complete application includes:
1. A résumé: All applicants are required to submit a résumé either by creating one in USAJOBS or uploading one of their own choosing. (Cover letters are optional.)

Please limit your resume to two pages. Applicants with resumes exceeding two pages will be removed from consideration.
To receive full credit for relevant experience, please list the month/date/year and number of hours worked for experience listed on your résumé.
It is suggested that you preview the online questionnaire to ensure that your resume thoroughly describes how your skills and experience align to the criteria defined in the Qualifications section of this announcement and support your responses to the online questionnaire.
For resume writing guidance, please visit USAJOBS Help Center - How do I write a resume for a federal job?

2. Vacancy question responses: All applicants are required to complete vacancy question responses by clicking the apply online button of this vacancy announcement.

3. Submission of any required documents identified below, if applicable. Please note that if you do not provide all required information, as specified in this announcement, you may not be considered for this position (or may not receive the special consideration for which you may be eligible). Please ensure all required documents, including any required work samples, narratives, or other materials as stated in this announcement, are attached to your application package.

CURRENT AND FORMER FEDERAL EMPLOYEES-- Documentation Relating to Your Federal Employment:

Submit a copy of your SF-50, Notification of Personnel Action, which shows your current (or most recent) grade and competitive service status. (The "position occupied" block on the SF-50 should showa "1" and your "tenure" block should show a "1" or "2".)
If you are currently on a Veterans Recruitment Appointment (VRA), submit a copy of an SF-50 showing that. Also, you must submit a copy of your DD-214 or other documentation of discharge and any other applicable documents such as SF-15, VA letters, etc.
Indicate on your application the highest permanent grade you have held; if this grade is different from your current grade, submit a copy of an additional SF-50 showing this grade.

LAND MANAGEMENT ELIGIBLES: You must provide all required documentation to verify eligibility, prior performance, and qualifications for the target position. You can find information on the Land Management Workforce Flexibility Act and eligibility HERE. Land Management Eligibles must compete under competitive merit promotion procedures and meet all applicable requirements as such (time-in-grade restrictions do not apply).

If you are applying under a special hiring authority (e.g. Military Spouses, Interchange Agreement, VEOA, VRA, Schedule A Disability, etc.), please see applicant guide for required documentation. In order to be eligible under one of these authorities, you must submit all required documentation as outlined in the applicant guide.

CAREER TRANSITION ASSISTANCE PLAN (CTAP) OR INTERAGENCY CAREER TRANSITION ASSISTANCE PLAN (ICTAP) DOCUMENTATION: If you are a displaced or surplus Federal employee, click CTAP/ICTAP for eligibility and a detailed list of required documents you must submit in order to be eligible.

NON-COMPETITIVE REINSTATEMENT: If you are a former federal employee that has been separated for at least 1 year and wish to be non-competitively reinstated to a higher grade or full performance level than which you left federal employment, you MUST provide a copy of your separation SF-50 (the "position occupied" block on the SF-50 should show a "1" and your "tenure" block should show a "1" or "2") AND you MUST submit a qualifying performance appraisal from your most recent career or career-conditional position of at least Fully Successful (or equivalent). You will NOT be given consideration for non-competitive reinstatement, under this option if a performance appraisal document is not submitted. For additional guidance, please see 5 CFR § 335.103 (c)(3)(viii).

PERFORMANCE APPRAISAL: Submit a copy of your most recent completed annual performance appraisal includes the final rating. if you have not received a performance appraisal, please explain why in your application.

How to Apply

AFRH has partnered with the Treasury's Bureau of the Fiscal Service to provide certain personnel services to its organization. Fiscal Service's responsibilities include advertising vacancies, accepting and handling applications, and extending job offers.

Please read the entire announcement and all the instructions before you begin an application.

The following instructions outline our application process. You must complete this application process and submit any required documents by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement. We are available to assist you during business hours (normally 8:00 a.m. - 5:00 p.m. ET, Monday - Friday). If applying online poses a hardship, please contact us by noon ET on the announcement's closing date.

Are you unsure how to write your federal resume? We are here to help. The Treasury Recruitment Service regularly offers Writing Your Federal Resume training sessions, and other career-related information sessions, to assist you in your career search journey. To register for a session, click here to go to our Career Information Sessions webpage.

The Bureau provides reasonable accommodation to applicants with disabilities on a case-by-case basis. Please contact us if you require this for any part of the application and hiring process.

To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
Follow the prompts to select your résumé and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application.

To verify the status of your application:

Log into your USAJOBS account (USAJOBS Login). A list of announcements in which you have applied is at the Welcome screen.
Under "application status," click "Track this application" and you will be taken to the agency website where you can check your application status.

For more information regarding the job and applicant status, please refer to USAJOBS Help Center - How to see your application and job status

If you wish to make changes/updates to your application and the vacancy is still open, you can click on the job announcement and "Update Application" to be taken back to your application. No updates can be made once the announcement has closed.

Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., spam-blocker), you may not receive important communication that could affect your consideration for this position.

For additional information on how to apply, please visit the Partnership for Public Service's Go Government website.

To preview the questionnaire: https://apply.usastaffing.gov/ViewQuestionnaire/12880722

Agency contact information

Applicant Call Center

Phone: 304-480-7300
Email: AFRHINQUIRIES@fiscal.treasury.gov

Address: Resident Services - Washington
Treasury Common Services Center
Parkersburg, WV 26101
US

Next steps

Once the online questionnaire is received, you will receive an acknowledgement email that your submission was successful. We will review your résumé and transcript(s) (if appropriate) to ensure you meet the basic qualification requirements. We will evaluate each applicant who meets the basic qualifications on the information provided and may interview the best-qualified applicants. After making a tentative job offer, we will conduct any required suitability and/or security background investigation.

Chief Resident Services Job in Washington, DC