Contact Representative Job in Tonopah, NV

Vacancy No. NV-DEU-24-12417903-KJ Department Bureau of Land Management
Salary $40,393.00 to $58,537.00 Grade 5 to 6
Perm/Temp Permanent FT/PT Full-time
Open Date 6/26/2024 Close Date 7/11/2024
Job Link Apply Online Who may apply Public
Locations:
Tonopah, NV


Job Description (Please follow all instructions carefully)

Summary

Explore a new career with the BLM - where our people are our most precious resource.

This position is located in Tonopah, Nevada. Information about Tonopah and the surrounding area can be found at Tonopah

We expect to fill one vacancy at this time; however, additional positions may be filled from this announcement if they become available.

This job is open to

Clarification from the agency

All U.S. Citizens - No previous Federal Service is required. CTAP and ICTAP candidates in the local commuting area.

Duties

  • Provide information regarding BLMs mission, wild horse and burro adoptions/map purchases/archeology/history to the public on recreational opportunities available on BLM/other agency lands and related recreational opportunities available in the area.
  • Explain rules related to the use of recreational areas/facilities; inform and persuade contacts to obtain public cooperation in protecting resources from fire, vandalism, pollution and litter, as well as other improper or prohibited activities.
  • Apply knowledge/background on mission and role of BLM to research/respond to inquiries concerning matters as land status and ownership, land sales, timber sales, mining claims, oil and gas leases and permits, rights of way, and/or grazing permits.
  • Research legal documents/prepare written responses/furnishes printed material related to land, mineral, mining claim recordation/recreation inquiries. Interprets legal documents related to land segregation, ownership rights, and land availability.
  • Researches requests for copies of documents, i.e., patents, plats, serial register pages and other related material.
  • Researches record systems including the automated plats/HI system/Legacy Re-Host 2000/Case Recordation/Status Mining Claim Recordation and Collections and Billings System, ensures documents are accurate and complete and research has been completed.

Requirements

Conditions of Employment

  • U.S. Citizenship is required.
  • Be sure to read the How to Apply and Required Documents Sections.
  • You cannot hold an active real estate license: nor can you have an interest or hold stocks in firms with interest in Federal Lands.
  • Direct Deposit Required.
  • Appointment will be subject to a favorably adjudicated background/suitability investigation/determination.
  • Your resume must contain enough information to show that you meet the qualification requirements as defined in the announcement. In addition, your responses to the questions must adequately reflect in your resume.
  • May require a one-year probationary period.

Qualifications

In order to be rated as qualified for this position, we must be able to determine that you meet the qualification requirements - please be sure to include this information in your resume. No assumptions will be made about your experience.

For GS-05:
One (1) year of specialized experience equivalent to GS-04 in the Federal service. Specialized experience is further defined as: Accomplishing routine support tasks in a busy office environment, providing routine information to the public and internal customers by phone, email, and in person, preparing written correspondence, and using automations systems, maintaining files and related materials; OR completed four (4) years of education above high school in any field for which high school graduation or the equivalent is the prerequisite, OR I have an equivalent combination of the experience and education described above. NOTE: only education in excess of the first 60 semester hours of study i.e., beyond the second year, is creditable toward meeting the specialized experience requirements. One full academic year of study (30 semester hours) beyond the second year, is equivalent to 6 months of specialized experience.

For GS-06:
One (1) year of specialized experience, equivalent to GS-05 in the Federal service. Specialized experience is further defined as: experience that includes answering internal and external inquiries for complex and detailed information; preparing written correspondence with complex subject matter; providing on-the-job training and user assistance to employees and the general public; researching laws, regulations and organizational policies; and maintaining sensitive information, records and files.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

You must meet all qualification requirements by the closing date of the announcement.

Physical Demands: The work involves sitting and standing, typically in a public room environment. Moderate lifting of plats and public information documents may be required.

Work Environment: Work is performed in an office building that requires normal safety precautions.

Education

This position falls under the Contact Representative Series, 0962 Individual Occupational Requirements (IOR).

This position allows for education to be substituted for specialized experience at the GS-05 grade level only (see qualification section for education requirements). If using education to qualify -You MUST submit a copy of ALL your college transcripts or a list of ALL college courses that include hours and grades from an accredited U.S. college/university. Upon selection, official transcripts must be received prior to appointment. If you are using education completed in foreign colleges or universities to meet qualification requirements, you must show that your education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university.

All selections and tentative offers of selection are contingent upon submission and verification of 'official' transcripts.

Additional information

DOI uses E-Verify to confirm employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit E-Verify

Career Transition Assistance Plan (CTAP)/lnteragency Career Transition Assistance Program (ICTAP): These programs apply to employees who have been involuntarily separated from a Federal service position within the competitive service or Federal service employees whose positions have been deemed surplus or no longer needed. To receive selection priority, you must: 1) meet CTAP or ICTAP eligibility criteria; 2) be rated well qualified for the position with a score of 90 or above; and 3) submit the appropriate documentation to support your CTAP or ICTAP eligibility. For more information: CTAP or ICTAP

Males born after 12/31/59 must be registered for Selective Service

Travel and relocation expenses will not be paid by the Department of the Interior. Any travel, transportation and relocation expenses associated with reporting for duty in this position will be the responsibility of the selected employee.

The official worksite for the selectee is the duty station identified in this vacancy announcement. The selectee will typically report to this duty location on a regular and recurring weekly basis. The selectee may be allowed to telework with supervisor approval.

This announcement is being advertised concurrently under number NV-Merit-24-12417904-KJ for status candidates and special hiring authority eligible. You must apply to each announcement separately if you wish to be considered under both recruitment methods.

Certain incentives (such as Recruitment, Relocation or Student Loan Repayment) may be authorized to eligible selectees. If eligible and qualified, you may be offered a recruitment or relocation incentive. The decision to offer an incentive will be made on a case-by-case basis and is neither promised nor guaranteed. For information visit: Recruitment Incentive or Relocation Incentive or Student Loan Repayment.

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

You will be evaluated based on how your application materials reflect the qualification requirements of this position.

Once the application process is complete, we will review your application to ensure you meet the job requirements. To determine if you are qualified for this job, a review of your resume, supporting documentation and responses to the online questionnaire will be made. Your responses to the online questionnaire will be used to measure the degree to which your background matches the requirements for this position. Qualified applicants will be placed in one of three predefined categories: Best Qualified, Well Qualified and Qualified. However, your resume must support your responses to the scored occupational questionnaire, or your score may be lowered. Within these categories, applicants eligible for veteran's preference will receive selection priority over non-veterans.

In addition, one or more Subject Matter Experts will conduct a resume review. Candidates placed in the Best Qualified category will be identified for referral to the hiring manager and may be contacted for an interview. The interviews may be conducted on a pass/fail basis or may be scored.

Your answers to the online questionnaire will be used to evaluate your competencies in the following areas:

  • Clerical
  • Customer Service
  • Manages and Organizes Information


In order to be considered for this position, you must complete all required steps in the process. In addition to the application and application questionnaire, this position requires successful completion of the following additional assessment: Subject Matter Expert Resume Panel Review. These assessments measure the critical competencies listed above that are required to successfully perform the job.

Required Documents

To apply for this position, you must submit a complete Application Package which includes:

Resume or Application. At a minimum, your resume MUST contain job title (include job series and grade, if federal), duties, starting and ending dates (month and year). USAJOBS has a template to ensure a complete resume.

Your resume will be used to validate your responses to the assessment tool(s). Failure to provide required information will result in loss of eligibility. You are welcome to submit an optional cover letter.

Transcripts: If using education to qualify, see education section for document requirements.

Veterans: If you are claiming veterans' preference you must submit a copy of your DD-214, "Certificate of Release or Discharge from Active Duty," (Member 4 copy is preferred), showing the dates of active duty, type of discharge, and character of service (must be honorable) OR written documentation from the armed forces that certifies you are expected to be discharged or released from active duty service in the armed forces under honorable conditions not later than 120 days after the date the certification is submitted.

If you are claiming 10-point veterans' preference, in addition to the documents specified above, you must submit documentation that supports your claim as shown on the back of the Application for 10-Point Veteran Preference. SF-15.

If you are claiming Sole Survivorship Veterans' Preference (SSP), please provide the documentation you received granting this preference.

Additional information on veterans' preference can be found in the www.fedshirevets.gov/job-seekers/special-hiring-authorities/.

Career Transition Assistance Program (CTAP) or interagency Career Transition Assistance Program (ICTAP) eligibles: Submit documentation verifying your CTAP/ICTAP eligibility - this includes a copy of the agency notice and your most recent SF-50 noting current position, grade level and duty location.

Please note that documents selected for transfer from your USAJOBS profile are NOT automatically added to your application. You need to transfer your document(s) in the "Documents" step during the application process.

Hard copy paper supplemental documents, submitted without prior Human Resources approval, will be considered as an incomplete application.

Required documentation must be submitted by 11:59 p.m. Eastern Time, on the closing date of this announcement.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

THIS IS AN ONLINE APPLICATION PROCESS THROUGH USAJOBS. Your application package must be submitted by 11:59 PM Eastern Time by . If you need assistance in applying on-line, please contact the HR Office at kjorgensen@blm.gov or 775-861-6427.

PLEASE NOTE: If you have access to a public library, State Job Service Office, etc., you should use these resources to apply online. You must follow the steps described below to complete the application process:

YOU MUST HAVE OR CREATE A PROFILE IN USAJOBS. Your profile must contain a current resume for submission. See Required Documents section for what to include in your resume.

INSUFFICIENT INFORMATION COULD RESULT IN AN INELIGIBLE RATING.

The USAJOBS Resume Builder was designed to ensure that your resume includes the standard information needed. The Resume Builder is an available tool when you login to your USAJOBS account.

  1. Review the Appointment Eligibility Criteria: You will ONLY be considered for the appointment eligibilities that you selected. You may choose more than one eligibility in this section. You must provide proof of your eligibility to be considered.
  2. You must submit a resume and also complete the online application and assessment questionnaire and submit the documentation specified in the Required Documents section.
  3. To begin, click Apply to access the online application. Follow the prompts to select your resume and/or other supporting documents to be included with your application package.
  4. To view the assessment questionnaire, click here: https://apply.usastaffing.gov/ViewQuestionnaire/12417903

FOLLOW UP. Check your application status before the announcement closes. It is your responsibility to ensure that a complete application (including a resume, on-line questionnaire, and applicable supplemental documentation) is received by 11:59 PM Eastern Time on 07/11/2024.

NOTE: Technical problems may take at least 1 business day to resolve; therefore, you are highly encouraged to complete the application process prior to the closing date.

Agency contact information

Kasia Jorgensen
Address
BLM Nevada State Office
BLM Nevada State Office
NV-953
1340 Financial Blvd.
Reno, NV 89502
US
Learn more about this agency

Next steps

You can track the progress of your application package via your USAJobs account. You will receive an acknowledgement email from USAJobs that your submission was successful once we have received your online questionnaire, resume, and any supporting documentation. You will be notified of the status of your application and/or referral to the hiring official via your USAJobs account after the evaluation process is complete. You will be contacted if further evaluation or interviews are required.

To verify the status of your application, log into your USAJOBS account https://my.usajobs.gov/Account/Login, all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/.

More than one position may be filled from this announcement, at the discretion of Federal hiring officials. Department of the Interior may share the list of eligible candidates with other Federal agencies/departments, authorized to appoint new employees under the same hiring procedures if the position is in the same: job series, grade level, promotion potential, and in the same geographic locations (including the same metro/commuting area) provided herein. You will have the opportunity to "opt-in" to appear on a shared list. "Opt-in" does not guarantee your application will be shared, but you will be contacted in the event your application is shared.


Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.