Customer Service Specialist #229 Job in Washington DC, DC

Required Work Experience

• At least two years of relevant experience in customer service.

Required Special Skills/ Knowledge

• Knowledge of, or the ability to learn, services provided by SAA Printing, Graphics and Direct Mail (PGDM).
• Knowledge of, or the ability to learn, PGDM section workflows.
• Knowledge of, or the ability to learn, departmental rules, regulations, procedures and functions, including policies and regulations set by the Senate Rules Committee and the Senate Committee on Ethics.
• Knowledge of office equipment, computers and relevant software/Web applications, and spreadsheets and databases.
• Ability to prepare and maintain records and reports.
• Ability to establish and maintain effective working relationships with Senate staff and resolve customer problems.
• Ability to communicate effectively.
• This position may require the incumbent to be available for sudden recall in response to emergency events affecting the Senate campus/community, which may include after-hour or weekend work, and to potentially deploy to alternate sites in support of the Senate’s contingency operations.

As part of our hiring process, we may conduct a skills assessment to better understand an applicant’s proficiency in key areas relevant to the role. 

Working Conditions

• Since this position requires onsite presence in support of the U.S. Senate when in session, this position requires the employee to be available and prepared to work during government shutdowns, in inclement weather, on holidays, and during late night, overnight, and weekend sessions  to ensure essential services to the Senate continue without interruption. In the context of government furloughs, this position is considered excepted.
• Must be able to remain in a stationary position to operate a computer and other office productivity machinery.
• The person in this position needs to occasionally move about inside the office to confer with customers and staff.
• Frequently moves boxes/ equipment weighing less than 50 pounds for various needs.

The Sergeant at Arms is an equal opportunity employer in accordance with the requirements of Senate rules, regulations, and applicable Federal Laws. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. Decisions to grant reasonable accommodations will be determined on a case-by-case basis. Please email employment@saa.senate.gov with “Applicant Accommodation” in the subject line. No moving, relocation or pre-employment travel expenses will be paid for this position, or while in application for this position.

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

Email

employment@saa.senate.gov

Address

U.S. Senate Sergeant at Arms
SH-142 Hart Senate Office Building
Washington, DC, Washington, DC 20001