Deputy Director Support Services #544 Job in Washington, DC

Other Duties/ Responsibilities

• Develops relationships with subordinate employees, Senate staff and senior leaders from partner agencies to ensure the SAA organization delivers first-class service to the Senate community.
• Serves as Acting Director in his/her/their absence.
• Continuity of government and emergency management responsibilities

Required Work Experience

• Five (5) to eight (8) years of progressively responsible professional and supervisory experience in customer relations or related field.

Required Special Skills/ Knowledge

• Knowledge of, or ability to learn, departmental rules, regulations, procedures, and functions, including policies and regulations set by the Senate Rules • Committee and the Senate Committee on Ethics.
• Knowledge of equipment, computers and relevant software/Web applications, and spreadsheets and databases.
• Knowledge of the current principles and practices of public administration, including governmental budgeting, procurement, contracting, personnel, and capital project management.
• Ability to plan, direct and manage, and supervise programs and activities of multiple divisions.
• Ability to organize and coordinate resources to achieve program goals and objectives.
• Ability to analyze complex issues and make recommendations for action.
• Ability to plan and review department operations and review the work of managerial personnel.
• Ability to set goals, plan, formulate and monitor budgets.
• Ability to define strategic plans and objectives.
• Ability to conduct clear and concise executive briefings.
• Ability to establish and maintain effective working relationships with Senate office and committee staffs, the public, and SAA directors, managers, supervisors, and subordinates.
• Ability to communicate effectively.

As part of our hiring process, we may conduct a skills assessment to better understand an applicant’s proficiency in key areas relevant to the role. 

Desired Qualifications

• A demonstrated commitment to providing excellent customer and/or administrative services in professional environments, preferably in the United States Senate;
• Progressively responsible roles within customer service teams, including direct management experience;   
• A proven ability and/or desire to foster a fair and inclusive workplace that supports professional development, encourages collaboration and communication, ensures accountability, and facilitates constructive conflict resolution.
• A track record of achieving goals and exceeding customer expectations by making data-driven decisions to implement change, increase efficiency, and improve services.
• Experience managing people, fiscal resources, and information effectively and discreetly.
• Strong ability to plan, direct and manage, and supervise multiple programs, projects, and activities at the same time.
• An ability to organize and coordinate resources to achieve goals and objectives.

Working Conditions

• Since this position requires onsite presence in support of the U.S. Senate when in session, this position requires the employee to be available and prepared to work during government shutdowns, in inclement weather, on holidays, and during late night, overnight, and weekend sessions. In the context of government furloughs, this position is considered excepted.
• This position directly supports essential services of the U.S. Senate. As such, this position requires the employee be available and prepared to work during government shutdowns, in inclement weather, on holidays, weekends, and during late nights to ensure essential services to the Senate continue without interruption. In the context of government furloughs, this position is considered excepted.
• The U.S. Senate network cannot be taken offline for maintenance during the workday, or while the Senate is in session. As such, maintenance windows may only occur at night, on weekends, and occasionally on holidays. Employees who perform systems upgrades, maintenance, wiring, backups, support our alternate data centers will have schedules that include working nights, weekends, and holidays.
• Work is primarily performed in an office environment, and is essentially sedentary with occasional walking.
• Safely carry items under 25 pounds.
• May require long periods of standing and computer use.
• This position requires in-person or virtual presence. during meetings, and briefings with customers and staff.
• Responsibilities will include reading and retaining. information, and the ability to effectively communicate both orally and in writing.
• Work is performed in different locations, both on and off the Capitol complex.

The Sergeant at Arms is an equal opportunity employer in accordance with the requirements of Senate rules, regulations, and applicable Federal Laws. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. Decisions to grant reasonable accommodations will be determined on a case-by-case basis. Please email employment@saa.senate.gov with “Applicant Accommodation” in the subject line. No moving, relocation or pre-employment travel expenses will be paid for this position, or while in application for this position.

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

Email

employment@saa.senate.gov

Address

U.S. Senate Sergeant at Arms
SH-142 Hart Senate Office Building
Washington, DC, Washington, DC 20001