Director, Business Operations Job in Washington, DC

Vacancy No. EX-25-11 Department Smithsonian Institution
Salary $150,160.00 to $225,700.00 Grade 00 to 00
Perm/Temp Permanent FT/PT Full-time
Open Date 8/22/2025 Close Date 9/5/2025
Job Link Apply Online Who may apply Status Candidates
Locations:
Washington, DC


Summary

The Director of Business Operations, National Zoo and Conservation Biology Institute (NZCBI), Smithsonian Institution, in concert with the Director provides executive leadership and direction for overall planning, development and management of NZCBI's business programs and activities. 

This job is open to

Clarification from the agency

Current Federal Smithsonian employees who have Federal career/career-conditional status or eligibility.

Duties

1. Participates with the Director to provide executive leadership and direction for overall planning, development and management of NZCBI business programs and activities. Participates or leads the formulation of long and short-range goals and objectives and issues policy guidelines. Ensures that policies are carried out effectively. Monitors strategic goals, Key Performance Indicators (KPIs) and metrics to ensure that the Zoo and Conservation Biology Institute is operating at optimum performance levels.

2. Provides direct oversight of the financial health of NZCBI, monitoring the overall budget and approving out of cycle expenditures. Identifies opportunities for increased revenues, balanced with guest experience, and maximizes the use of gifts, grants, endowments, and other sources of funding to ensure a fiscally viable and financially healthy organization.

3. Establishes a leadership style that emphasizes open and clear written and oral communications. Coaches and counsels staff and encourage a team-based approach to project planning and implementation, readjusting operations to meet strategic plan initiatives, priorities and/or changing needs.

4. Develops and maintains standards and criteria for operational activities to include but not limited to Strategic Initiatives, Human Capital, Project Management, Finance and Administration, Revenue Generation, Information Technology, Visitor Operations, Education, and Volunteer Management while providing direct support to Planning and Project Management, Operations Management, Exhibits, External Affairs, Animal Care Sciences, and Conservation and Science.

5. Directs and coordinates the activities of subordinate offices and assists the Director in developing and implementing operating policy, standards, and procedures. Develops and monitors policies to achieve management objectives in areas such as strategic workforce management and equal employment opportunity. Promotes policies and procedures that foster employee engagement.

6. Directly supervises key senior supervisory staff to include the Associate Director of Strategic Initiatives, Finance and Administration, Visitor Operations, and Information Technology. Executes performance management of subordinates for both individual and organizational performance. Sets and communicates goals and expectations. Reviews and approves recommendations for personnel actions affecting subordinates. Assures that subordinate supervisors effectively carry out their performance management responsibilities.

7. Represents NZCBI, as required, at a wide variety of Smithsonian policy meetings and conferences, including Congressional hearings. Exercises delegated authority to commit NZCBI resources or make decisions affecting all NZCBI programs.

8. Consults and collaborates with and advises other Federal agencies, State, regional, and local government agencies, private associations and institutions, not-for-profit organizations, interest groups and representatives of foreign governments, zoos, and conservation organizations on agreements, requests, cooperative efforts, research, and scientific inquiries of common interest.

9. Explores and develops joint programs in cooperation with universities, federal agencies and other SI units and research facilities. Reviews and recommends appropriate action on applications or proposals for Federal or non-federal grants or contracts to finance research, acquisition, or exhibition projects.

10. At the Director’s request, assumes responsibility for directing and overseeing pan-organizational projects of special interest to NZCBI.

11. Serves as Acting Director of NZCBI in the Director's absence, with full authority and responsibility for overall management of NZCBI.

Requirements

Conditions of Employment

  • Pass Pre-employment Background Investigation
  • May need to complete a Probationary Period
  • Maintain a Bank Account for Direct Deposit/Electronic Transfer
  • Males born after 12/31/59 must be registered with Selective Services

Meets the basic qualifications and specialized experience as listed below.

Qualifications

BASIC QUALIFICATIONS
Applicants must clearly demonstrate the necessary level of managerial and leadership skills and competence to perform successfully in this position. This includes a degree in an applicable subject matter field, or a combination of education and appropriate experience that provides knowledge comparable to that normally acquired through successful completion of a four-year course of study in an applicable subject matter field.

SPECIALIZED EXPERIENCE
In addition, applicants must have one year of specialized experience at or equivalent to the GS-15 level. Specialized experience is defined as the demonstrated leadership skills in managing the financial functions of a zoological park, museum, research center or cultural organization.  This includes creating and overseeing financial and business policies, procedures and program goals.

The applications that meet the basic qualifications will be evaluated further against the following criteria:

1. Demonstrated experience in developing, implementing short- and long-term strategic planning and development over entire business programs and activities and collaborating with mangers and senior officials on efficient and effective program execution. This should include experience in formulating and implementing strategic priorities, goal setting, establishing metrics and reporting protocols.

2. Skill in preparing operating budgets and capital expenditure plans, and in leveraging alternative funding sources to support sustainable and fiscally responsible organizational growth.

3. Skill in building cooperative relationships between colleagues and organizations within your oversight, and with stakeholders inside and outside the Institution. This includes explaining positions/solutions, both orally and in writing, and gaining acceptance by museum and/or research facility colleagues and customers/managers at all levels. 

4. Skill in leading, supervising, and managing a multi-disciplinary and talented workforce, including fostering teamwork and high morale, as well as attracting, retaining, and motivating employees.

Additional information

SUPERVISORY CONTROLS
The incumbent receives administrative supervision from the Director, of National Zoo and Conservation Biology Institute, who provides broad outlines of basic policy, program objectives, and delegated authority and responsibility. The incumbent plans and carries out assigned responsibilities independently. The incumbent consults with the Director on major policy questions or controversial issues and keeps her/him informed of all significant programs and potential problems.  Work performance is appraised in terms of overall effectiveness in the attainment of program goals and objectives.

SECURITY LEVEL
This position has been reviewed to determine the level of POSITION SENSITIVITY.  Based on the nature of the work, the position has been determined to be Public Trust/ HIGH RISK.  This designation will require (1) a pre-employment Security Agency Check (SAC) for the prospective incumbent; and (2) a subsequent comprehensive background investigation and favorable adjudication in order to continue in the position. 

EEO
The Smithsonian Institution does not discriminate against any employee or any applicant for employment on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, age, membership in an employee organization or other non-merit factors. 

REASONABLE ACCOMODATION
The Smithsonian provides reasonable accommodation to applicants with disabilities.  If you need an accommodation for any part of the application and hiring process, please notify the contact person listed in this announcement.  The decision on granting a reasonable accommodation will be made on a case-by-case basis.

RELOCATION
Relocation expenses will not be paid.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

The Smithsonian offers a comprehensive benefits program for both Federal and Trust employees.  See www.sihr.si.edu for details.  We also offer a rich program of services and opportunities to balance and enhance your work life. They include: Smithsonian Early Enrichment Center (an accredited educational program for children between the ages of 3 months to 6 years), transportation benefits, professional interest groups, employee advocacy groups, special events such as brown bag lunches, an annual picnic, free lectures, behind-the-scenes tours and employee discounts at our theaters, shops and after hours events.  These and other programs have made the Smithsonian one of the top 10 places to work in the government.

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

The qualifications listed in this document will be used along with your resume and your responses to the questions posed in the electronic application process to determine the candidates who will move forward in the evaluation process.  When crafting your responses to the questions, please provide concise, detailed information on your background and experience.

Important Note:
Your resume and supporting documentation will be compared to your responses to the occupational questionnaire or other assessment tool for consistency.  If a determination is made that you have rated yourself higher than supported by your resume, you will be assigned a rating commensurate to your described experience. Your resume should provide sufficient information regarding how your education and experience relate to the major duties and qualifications criteria listed for this position.

PART-TIME OR UNPAID EXPERIENCE: Credit will be given for appropriate unpaid work on the same basis as for paid experience. Part-time experience will be credited on the basis of time actually spent in appropriate activities. To receive credit for such experience you must indicate clearly the nature of the duties and responsibilities in each position held and the average number of hours per week spent in such employment.


You may preview questions for this vacancy.

Required Documents

  • Uploaded resume or detailed resume created in the USAJOBS Resume Builder
  • Submit a copy of your most recent SF-50, and an additional SF-50 indicating tenure of at least one year at the GS-15 level.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

Click on the "Apply Online" button on the upper right side of the page.  Please Note:

  • You must apply for this position online through the 'Apply Online' button and submit required supplemental documents (if they are relevant to you).
  • You may submit required documents by uploading them online during the application process; OR
  • You may manually fax required documents. Faxes are received by an automated system, not a physical fax machine. Documents that are faxed as part of the application process must be sent with the system generated cover sheet by the closing date. Documents faxed without the system generated coversheet are not retrievable and cannot be considered as part of the application package.
  • The complete application package, including any required documents, is due in the Smithsonian Office of Human Resources on the closing date of the announcement by 11:59 PM Eastern Time.
  • If you are unable to apply online, paper applications may be accepted with prior approval of the Contact Person listed below.

Agency contact information

Suleyka Lozins
Phone
202-633-6334
Fax
202-633-6401
Email
LozinsS@si.edu
Address
SMITHSONIAN
Office of Human Resources
POB 37012, 600 Maryland Avenue, MRC 517
Suite 5060
Washington, District of Columbia 20013-7012
United States

Next steps

After you apply and the position has closed, you will receive an acknowledgement email that your submission was successful.  We usually have a large response to senior level positions and it may take some time to effectively review application packages.  We will contact you by email as decisions are made.


Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.