Director (Business Process Analytics) Job in Washington, DC

Vacancy No. CAO-25-IMP-12713164 Department Government Accountability Office
Salary $149,164.00 to $195,200.00 Grade 2 to 2
Perm/Temp Permanent FT/PT Full-time
Open Date 4/9/2025 Close Date 4/23/2025
Job Link Apply Online Who may apply Status Candidates
Locations:
Washington, DC


Summary

This position is located in the Government Accountability Office, Chief Administrative Officer/Chief Financial Officer (CAO/CFO), Business Process Analytics Group (BPAG). The employee will be responsible for directing and overseeing a team of analysts as they perform analysis and program evaluations on the efficiency and effectiveness of policies, programs, and operations in support of CAO functions.

This job is open to

Clarification from the agency

Internal to GAO employees

Duties

As a Director (Business Process Analytics), MS-0343-II, your typical work assignments may include the following:

  • Serve as the Program Manager for the Business Process Analytics Group (BPAG).
  • The BPAG provides support to the Chief Administrative Office (CAO) by developing and maintain a data-driven culture in the Government Accountability Office operations.
  • Oversee a team of analysts that perform analysis on the efficiency and effectiveness of policies, programs and operations in support CAO functions.
  • Direct internal surveys and evaluations.
  • Develop strategies related to workload and operational management functions.
  • Manage the implementation of business analytic tools.
  • Develop the ability of staff members to perform and contribute to the GAO mission.
  • Evaluate staff performance, resolve complaints and grievances, provide staff development and initiate improvement plans. Take disciplinary action as needed.
  • Assist and advise the Chief Administrative Officer and key leaders to identify strategic objects, goals and long-range plans.
  • Provide advice on the development of policies that have impact on the entire agency.

Requirements

Conditions of Employment

You must meet all qualification requirements before the announcement closes.

Must be a current GAO employee on a permanent appointment.

Qualifications

Applicants must have one year (52 weeks) of specialized experience at the next lower band (MS-1, PT-III, PE-IIB, CS-III) or level equivalent to the GS-14 in the federal service which has equipped them with the skills and knowledge to successfully perform the duties of the position.

Specialized experience for this position is defined as:
  • Developing systematic processes for the collection of performance data;
  • Analyzing data and progress against agency standards; and
  • Developing operational guidance based on sound, scientific, and quantitative information.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

There is no positive education requirement for this position.

Additional information

Travel and relocation expenses will not be paid for by the GAO.

REASONABLE ACCOMMODATION: GAO provides reasonable accommodations to applicants and employees with disabilities. To request accommodation, please email ReasonableAccommodations@gao.gov.The U.S. Government Accountability Office's policy is to provide equal employment opportunity for all regardless of race, religion, color, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, or gender identity.

The U.S. Government Accountability Office's policy is to provide equal employment opportunity for all regardless of race, religion, color, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, or gender identity.

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

If you meet the qualification requirements stated above, you will be further rated based on your responses to the vacancy questions. Please make sure that your responses to the vacancy questions are supported in your resume. Please follow all instructions carefully. If you provide incomplete answers, fail to provide a narrative response to any vacancy question(s) that requires further explanation, or if your response to a vacancy question is "see resume", your rating may be affected or you may be determined ineligible.

Your qualifications will be evaluated on the following competencies (knowledge, skills, abilities and other characteristics):

  • Administration and Management, Business Process Analytics Program Management, and Project Management
To preview the assessment questionnaire for this job opportunity click here:https://apply.usastaffing.gov/ViewQuestionnaire/12713164

Required Documents

You must provide a complete application package which includes:

  • Resume - For qualification determinations your resume must contain hours worked per week (if part-time) and dates of employment (i.e., month/year to month/year or month/year to present). If your resume does not contain this information, your application may be marked as insufficient and you will not receive consideration for this position.
  • SF-50 - Current GAO employees must submit their most recent Notification of Personnel Action (SF-50 or equivalent) showing tenure, type of service (competitive/excepted), as well as the highest grade/band held. The SF-50 must show that you are currently a GAO employee.

How to Apply

To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section below.

A complete application package must be submitted by 11:59 PM (EST) on the closing date of the announcement to receive consideration.

- To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.

- Follow the prompts to select your résumé and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.

- After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.- You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application.

To verify the status of your application, log into your USAJOBS account (https://my.usajobs.gov/Account/Login), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/.

If you are unable to apply online, please contact Joycelyn Williams at williamsjr1@gao.gov or 202-407-9998 by 3 p.m. on the closing date of the announcement.

For technical issue with USAJOBS: Please refer to the USAJOBS help page.

Agency contact information

Joycelyn Williams
Address
Government Accountability Office
Human Capital Office
441 G Street NW
Washington, DC 20548
US

Next steps

After the closing date of this announcement, GAO's Human Capital Office will conduct an evaluation of your qualifications by reviewing your assessment questionnaire and resume to complete an analysis. Please be as complete and thorough as possible. If your application is rated "best-qualified," your name will be referred to the selecting official for consideration. At this point you may be contacted for an interview.

If you do not meet the key requirements and/or basic qualifications or you fail to submit all required application materials, your application will not be considered.


Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.


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