Director, Client Services Division

Clarification from the agency

The vacancy is only open to Architect of the Capitol (AOC) employees.

At the Architect of the Capitol (AOC), we are proud to be ranked as one of the Best Places to Work in the Federal Government. Our employees are passionate about AOC’s mission to serve Congress and the Supreme Court, preserve America’s Capitol and inspire memorable experiences. AOC is a legislative branch agency, the recognized authority for the preservation, maintenance and construction of the world’s most iconic treasures and buildings on Capitol Hill. As a global destination for thousands of visitors every day, Capitol Hill intersects history, architecture and art with the birthplace of our nation’s laws.

The tour of duty is Monday-Friday 8:30 a.m. – 5:00 p.m.

Duties include, but are not limited to:

• Develop and implement comprehensive long-range strategic plans that align with AOC's overarching mission and congressional program objectives.
• Lead change by developing new insights into situations, questioning conventional approaches, encouraging new ideas and innovations, and designing new or cutting-edge programs/processes.
• Spearhead significant organizational transformation and process improvements, including developing comprehensive reorganization proposals, creating master plans for critical programs, executing strategic facility renovations and equipment replacements, and awarding and managing complex assessment contracts for operational optimization. Provide planning, analytics and business process reviews.
• Manage high-visibility, time-sensitive congressional interactions, including daily engagement with House oversight committees, developing nuanced options and recommendations, navigating complex political landscapes and resolving sensitive issues with diplomatic precision. 
• Develop/justify congressional budgets requests in accordance with Zero-based Budget (ZBB) requirement, executes annual and multi-year appropriations, and provide analytics in response to Agency and Congressional inquiries.
• Oversee complex multi-million dollar budgetary and contracting responsibilities. Develop comprehensive Statements of Work, coordinate with procurement and Office of General Counsel, obtains stakeholder buy-in, and awards / manages multi-year and multi-million-dollar contracts. 
• Develop internal controls to create a culture of accountability and responsibility and to improve efficiency and effectiveness.
• Provide direct supervision to two branch leaders and contract officer representative. Responsible for administrative, professional and technical supervision of staff. Assign duties and evaluate performance, while ensuring a mutual understanding of the performance standards. Set programmatic goals for staff and develop plans for project execution that minimize impact to the House community while facilitating timely completion of planned initiatives.
• Develop and implement comprehensive workforce development strategies to grow the knowledge, skills and abilities of employees. Provide employee skills enrichment through job related coaching, mentoring and training. 
• Perform studies and reviews to understand and plan for organizational structure, policy, process, operations and financial implications. Assess the productivity, quality, effectiveness, and efficiencies of business processes. Recommend corrective action to improve recognized deficiencies by judiciously leveraging tasking teams and resources. Develop and lead implementation of strategic plans and oversees efforts to meet broader AOC strategic planning goals of internal/external customer-focused agency. 
• Develop comprehensive reports regarding improvements or changes needed to reach current and future customer service strategic goals.

Perform other related duties as assigned.

Conditions of employment

• You must be a U.S. Citizen.
• Your resume and question responses must demonstrate the competencies.
• You must meet the definition of specialized experience.
• You must be able to pass a drug test and background check.

To be employed by the Architect of the Capitol in a paid position, an individual must meet one of the categories below:

• A citizen of the United States;
• A person who is lawfully admitted for permanent residence and is seeking citizenship as outlined in 8 U.S.C. 1324b(a)(3)(B);
• A person who is admitted as a refugee under 8 U.S.C. 1157 or is granted asylum under 8 U.S.C. 1158 and has filed a declaration of intention to become a lawful permanent resident and then a citizen when eligible;
• A person who owes allegiance to the United States (nationals of American Samoa, Swains Island, and the Northern Mariana Islands, and nationals who meet other requirements described in 8 U.S.C. 1408); or
• A person who is currently an officer or employee of the Government of the United States.

Qualifications

You must meet the United States Office of Personnel Management's (OPM) qualification requirements (including specialized experience and/or educational requirements) for the advertised position. You must meet all eligibility and qualifications requirements by the closing date of the job announcement. Additional information on the qualification requirements is outlined in the OPM Qualifications Standards Handbook of General Schedule Positions. It is available for your review on the OPM web site at General Schedule Qualification Standards.
 
Specialized experience is experience that has equipped you with the particular knowledge, skills and abilities to perform successfully the duties of the position, and that is typically in or related to the position to be filled.  To be creditable, specialized experience must have been equivalent to at least the next lower grade level.
 
Candidates for the GS-15 grade level must have at least 52 weeks of specialized experience equivalent to the next lower GS-14 grade level in the Federal service. Specialized experience is defined as having experience: 

1. Providing strategic leadership over facilities operations and services,
2. Developing and/or managing multi-million dollar budgets and contracts;
3. Leading and/or supervising a large, diverse workforce;
4. Coordinating with high level stakeholders, including Congressional and/or executive level leadership;
5. Implementing large scale organizational changes and/or process improvements; AND
6. Meeting with bargaining unit representatives for employee related matters. 

The ideal candidate possesses exemplary client service skills, the ability to resolve conflict and address challenging situations, and has experience developing a culture of customer service excellence. Experience in overseeing execution of budgets and complex contracts and experience in the hospitality industry is highly desirable.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Review your resume and responses carefully. Your eligibility for consideration and qualifications for the position will be determined based upon a review of your detailed resume and your responses to job specific self-assessment questions.

Your resume will be evaluated based on evidence of your ability to demonstrate the knowledge, skills, and abilities (KSAs) for this position, possession of any specialized experience, and how well your background and experience relates to the self-assessment questions in the job announcement.  The self-assessment questions relate to the following knowledge, skills, abilities, and competencies: 

• Strategic Leadership and Planning-Ability to develop and execute long term strategic plans that align with agency goals and congressional objectives.
• Program and Operations Management- Knowledge of managing large scale custodial, labor, fitness, and food service operations in complex, high profile facilities.
• Stakeholder Engagement and Political Acumen- Skill in navigating politically sensitive environments, engaging with congressional stakeholders, and delivering diplomatic, effective communications.
• Budget and Contract Oversight- Ability to manage multi-million dollar budgets, justify appropriations, and oversee procurement and contract administration processes.
• Workforce Leadership and Supervision- Ability to lead, develop, and manage a large, diverse workforce, including union-represented staff, through coaching, mentoring, and performance management.
• Change Management and Innovation- Ability to lead organizational transformation initiatives, improve business processes, and foster a culture of continuous improvement.
• Compliance and Risk Management- Knowledge of OSHA regulations, safety protocols, and compliance practices to mitigate operational risks and ensure a safe, effective workplace.

Your responses to the self-assessment questions serve as the basis for your initial rating. You will receive a numerical score based on your responses to these questions.  Next, your responses will be evaluated by a Human Resources Specialist and/or a subject matter expert against the information provided in your resume and optional cover letter. Your resume must support your answers to the self-assessment questions.  Falsifying your background, education and/or experience is cause for non-selection or disqualification from further consideration. 

Please note that a complete application is required for consideration. (Please review the “Required Documents” section of this job announcement to see what must be included in a complete application).

• Your resume should include relevant work experience, applicable education and your contact information. For current or previous federal employees, include the pay plan, series and grade.

The Architect of the Capitol's (AOC) job application process is designed to ensure you only provide information necessary to evaluate your qualifications and eligibility for the position vacancy.

To apply for this position, you only need to submit a) your resume and b) answers to the online vacancy assessment questionnaire. The online questionnaire contains eligibility and screening questions and other relevant information. No additional documentation or attachments are required at the time of application.

Your resume should list your education, training and work experience including job titles, employment dates, duties and accomplishments.

Nothing further is required until it is requested by AOC’s Human Capital Management Division. If additional documentation is required for the position, you will be asked to provide it during the interview or selection process. At that time, you may be asked to submit documentation to support statements made in your resume.

For example, you may be asked to provide a copy of your diploma, college transcripts, or proof of Federal employment status. If the position requires licensure or certification, you will be asked to provide proof at the time of selection.

If Veterans’ preference is claimed, you will be asked to submit proof (DD-214, and, if claiming a 10-point preference, a SF-15 and the proof required by that form).

Failure to provide the required documents will end further consideration and/or result in the withdrawal of any tentative job offers.

If you fail to provide the required documents, we will withdraw a tentative job offer made and/or remove you from further consideration.

Next steps