Summary
This position is in the Small Business Administration (SBA), Office of Capital Access(OCA), located in the Customer Service Center (CSC). The employee serves as a Disaster Recovery Specialist and is responsible for handling inquiries and communicating information regarding OCA's Disaster Loan Program to both internal and external customers.
This job will close when we have received 200 applications which may be sooner than the closing date.
This job is open to
Clarification from the agency
United States Citizens
Duties
As a Disaster Recovery Specialist at the GS-1101- 9 or 11, some of your typical work assignments may include:
- Responding to a variety of customer inquiries, ranging from routine to complex, and providing detailed information to the public regarding federally declared disaster and SBA's disaster loan program.
- Preparing written responses to email inquiries received through SBA's disaster customer service mailbox.
- Assisting lower graded or new employees with responding to customer service inquiries received by telephone or email.
- Assisting borrowers with completion of their loan closing documents and answering questions regarding the loan closing and disbursement process.
- Accepting borrower payments using online payment processing tools.
- Using a variety of computer systems to research customer inquiries, record call activity and prepare appropriate forms and letters.
IMPORTANT NOTES:
- This is a temporary appointment in the Excepted service with an Intermittent work schedule.
- If selected, employees work on an intermittent (on-call) work schedule. This means that employees are in a pay status only when activated to respond to workload needs, especially in response to heightened disaster activity. When no longer needed, employees return to a non-pay status until the next event necessitates additional staff.
- However, depending on the workload and/or level of disaster activity, your work schedule may be changed to full-time. Subsequently, if the workload decreases, your work schedule may be changed back to intermittent.
- By applying for this position with SBA's US Small Business Administration , you can enjoy challenging but satisfying work and join a highly motivated and diverse team that helps families and businesses rebuild their lives after a disaster.
- Additional selections may be made from this announcement if identical vacancies occur within 180 days from the closing date.
- This is not a bargaining unit position.
- Flexibility in schedule to accommodate changing work hours based on need and disaster activity, including overtime and weekends.
Requirements
Conditions of Employment
- U.S. citizenship is required.
- Favorable background investigation and credit check are required.
- This position is not covered by a bargaining unit.
- Mandatory Overtime: In order to respond quickly and efficiently to disaster survivors, substantial compensated overtime hours may be required while on assignment (up to seven days a week and ten to fourteen hours a day).
Qualifications
Generally, time in Non-Pay status is not creditable towards the specialized experience requirement listed below.
You must meet all qualification requirements by the closing date of this announcement.
You may qualify based on experience, education or a combination of both.
Experience: To receive credit, you must indicate the month and year as well as the average hours worked per week for ALL periods of employment or that experience will not be credited towards meeting the specialized experience requirement.
GS-09: To qualify you must have at least 1 full year (52 weeks) of specialized experience equivalent in difficulty and complexity to the GS-07 level in the Federal service that has equipped you with the particular knowledge, skill, and ability to perform successfully in this position. This experience may have been gained in a Non-Federal service position. In addition, this Specialized Experience must demonstrate the following:
- Communicating effectively orally with various internal and/or external customers to accomplish program objectives and goals; and
- Communicating effectively in writing with various internal and/or external customers to accomplish program objectives and goals; and
- Researching and responding to customer inquiries using analytical abilities and problem-solving skills
- Experience utilizing mobile and desktop productivity applications such as web browsers, email, spreadsheets, and word processing.
GS-11: To qualify you must have at least 1 full year (52 weeks) of specialized experience equivalent in difficulty and complexity to the GS-09 level in the Federal service that has equipped you with the particular knowledge, skill, and ability to perform successfully in this position. This experience may have been gained in a Non-Federal service position. In addition, this Specialized Experience must demonstrate the following:
- Communicating effectively orally with various internal and/or external customers to accomplish program objectives and goals; and,
- Communicating effectively in writing with various internal and/or external customers to accomplish program objectives and goals; and,
- Researching and responding to customer inquiries using analytical abilities and problem-solving skills; and,
- Explaining loan requirements and credit/lending concepts to a diverse audience; and,
- Experience utilizing mobile and desktop productivity applications such as web browsers, email, spreadsheets, and word processing.
Education
If qualifying based on education, you must submit transcripts by the closing date of this announcement or you will not be found eligible.
GS-09: Must have a master's or equivalent graduate degree in a related field or 2 full years of related progressively higher level graduate education leading to such a degree or LL.B or J.D degree, if related.
GS-11: Must have a doctorate or equivalent graduate degree in a related field or 3 full years of related progressively higher level graduate education leading to such a degree or LL.M degree, if related.
OR
A combination of experience and education as indicated above.
APPLICANTS PLEASE NOTE: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement.) Therefore, applicants must report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Verify School accreditation. All education claimed by applicants will be verified by the appointing agency accordingly. *** If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. *** For further information, click on: Foreign Education.
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Applications will be reviewed for qualifications. You will be contacted directly if selected.
Required Documents
To apply for this position, you must provide a complete Application Package which includes:
1. Your Resume showing hours worked per week, dates of employment, and duties performed.
2. Completed Questionnaire
3. Other supporting documents, such as:
- Career Transition Assistance Program/Interagency Career Transition Assistance Program documentation, if applicable (e.g. Certification of Expected Separation, Reduction-In-Force Separation Notice, or Notice of Proposed Removal; SF-50 that documents the RIF separation action; and most recent performance appraisal.)
DO NOT SEND YOUR RESUME OR ANY APPLICATION DOCUMENTS TO THE AGENCY CONTACT. Your latest resume submitted for this position will be used for qualification determinations and supersedes previous submissions.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from
schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply
To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section below.
The complete application package must be submitted by 11:59 PM (EST) on 09/27/2024 to receive consideration.
- To begin, click Apply Online to access an online application. Follow the prompts to select your USAJOBS resume and/or other supporting documents. You will need to be logged into your USAJOBS account or you may need to create a new account.
- You will be taken to an online application. Complete the online application, verify the required documentation, and submit the application.
- You will receive an email notification when your application has been received for the announcement.
- To verify the status of your application, log into your USAJOBS account, select the Application Status link and then select the More Information link for this position. The Application Status page will display the status of your application, the documentation received and processed, and your responses submitted to the online application.
Your uploaded documents may take several hours to clear the virus scan process.
Next steps
SUITABILITY, CLEARANCE & REQUIREMENTS: A background investigation may be required for all new hires. Appointment will be subject to the applicant's successful completion of a background investigation and favorable adjudication. Failure to successfully meet these requirements will be grounds for termination.
SBA uses e-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities.
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