Summary
Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively.
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Clarification from the agency
Open to Public
Duties
NONAPPROPRIATED FUND POSITION DESCRIPTION JOB TITLE: Human Resources Assistant/Technician
BUSINESS TITLE: Employee/Consumer Relations Assistant/Specialist
FLSA: Non-Exempt
JOB SERIES: 0203 PAY LEVEL: NF-02/03
INTRODUCTION: This position is located within the Human Resources Branch of Marine Corps Community Services (MCCS), Okinawa, Japan. The position reports to the Employee/Consumer Relations Supervisor.
This is a developmental position for the target NF3 HR Technician (Employee/Consumer Relations). At the entry level, the incumbent serves in the developmental capacity while performing duties under closer than normal supervision, and work is reviewed on a routine basis and upon completion of tasks, to assess the employee's performance and to progressively evaluate the ability for increased autonomy. To advance to the target grade level (NF3), the incumbent will be assessed on her/his ability to work independently in the performance of their duties as outlined herein. The incumbent will be required to successfully complete all training and regulatory requirements and ultimately recommended for approval by the Director Talent Management for advancement to the target grade level (NF3) without competition.
DUTIES AND RESPONSIBILITIES:
Follows established procedures to ensure fair and consistent application of U.S. Government, Marine Corps, and MCCS policies throughout the organization. At the discretion of the Employee/Consumer Relations Supervisor, interfaces with external entities to coordinate and receive information and documentation related to Employee Relations inquiries and investigations. Assists with Employee Relations consultations, inquiries, investigations, and case management duties as assigned. Assists the Employee/Consumer Relations Supervisor with the administration of the Performance Management program. Manages Consumer Relations and customer contact email inboxes. Manages DoD Interactive Customer Evaluation (ICE) program for MCCS. Assesses incoming comments for program and facility dissemination, indicating if a response is required; screens and proofreads all comment responses before they are released back to the submitting customer. Prepares monthly and annual reports providing data compiled from ICE. Performs research and produces summary reports on Employee Relations, Consumer Relations, and Performance Management topics as assigned. Proofreads and edits a variety of documents such as Personnel Action Requests (PAR), forms, reports, award certificates, directives, letters, memoranda, and other internal and external documents. Provides assistance with the Performance Management Tool within PeopleSoft by offering routine guidance and account maintenance to agency personnel seeking assistance. Elevates complex issues to Employee/Consumer Relations Supervisor on an as-needed basis. Assists with New Employee Orientation, Supervisor Boot Camp, HR 101, HR Roundtable Talks, Performance Management, etc. Provides World Class Customer Service with an emphasis on courtesy. Assists customers and communicates positively in a friendly manner. Acknowledges customers, smiles, and makes eye contact. Asks questions to determine, verify and solve problems. Checks for satisfaction on the quality of services. Takes action to solve problems quickly. Alerts the Employee/Consumer Relations Supervisor for help when problems arise. Adheres to safety regulations and standards. Uses required safety equipment, and observes safe work procedures. Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor.
Adheres to established standards of actively supporting the principles of the Equal Employment Opportunity (EEO) program and Prevention of Sexual Harassment (POSH). Performs other related duties as assigned. This is a white-collar position where occasional lifting up to 20lbs may be required.
Requirements
Conditions of Employment
- See Duties and Qualifications
EVALUATIONS:
Qualifications
BASIC REQUIREMENTS: NF-2 level:
- Must be at least 18 years old.
- Must have a minimum of an Associate's Degree OR two years of college study OR two years of experience performing clerical work with an emphasis on customer service which demonstrates the candidate's ability to perform the duties as listed within the position description.
- Employee may be promoted to the target grade NF3 (without competition) if they meet the following requirements:
a. Has demonstrated the ability to successfully perform all functions of this Position Description without direct supervision and demonstrates exceptional knowledge in the administrative management of the Employee/Consumer Relations Program and has applied this knowledge in various work operations. **and/or**
b. Has successfully met the 12-month probationary period **and**
c. Has received an Exceeds Expectation or Outstanding rating on their annual
performance appraisal.
d. Completion of a minimum of three (3) professional or business writing courses.
NF3 Target level: Applicants may be considered at the NF3 level if they meet the below requirements.
- A four (4) year degree from an accredited college or university in fields related to duties of the position being filled OR a minimum of two (2) years of experience demonstrating exceptional knowledge in the administrative management of the HR Employee/Consumer Relations program and has applied this knowledge in various work operations.
- Has demonstrated exceptional knowledge and sound judgement in the Employee/Consumer Relations Program, and the ability to successfully perform all functions at the NF2 Entry Level and NF3 Target level Position Description without direct supervision.
QUALIFICATION REQUIREMENTS (for both NF2 and NF3): - Ability to gather facts and use effective, analytical, and evaluative methods to accurately assess information and make sound decisions.
- Ability to communicate effectively with others, both orally and in writing in order to successfully deliver classroom instruction to large audiences; conduct briefings; and prepare research reports.
- Knowledge of applying tact and diplomacy when dealing with sensitive issues, to include conducting objective analysis and fact finding; and exercising confidentiality and privacy.
- Possess excellent customer service, communication, and interpersonal skills.
- Possess strong computer skills in operating computer programs and applications to proficiently perform the duties of the position. (Microsoft Word, Outlook, Excel, PowerPoint, etc.)
This activity is a drug-free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Marines, Sailors, and their family members have a right to a reliable and productive Federal workforce.
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
The Federal government offers a number of exceptional benefits to its employees. Benefits you get to enjoy while working at MCCS include but are not limited to: • Stability of Federal Civilian Service • People with passion for doing work that matters • Quality of Work Life Balance • Competitive Pay • Comprehensive Benefit Packages • Marine Corps Exchange and Base Facility Privileges
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Your application/resume and supporting documentation will be used to determine whether you meet the job qualifications listed on this announcement. This vacancy will be filled by the best qualified applicant as determined by the selecting official.
Required Documents
Varies - Review "OTHER INFORMATION"
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from
schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply
THIS POSITION IS FOR APPLICANTS CURRENTLY RESIDING IN OKINAWA OR ARRIVING ON OFFICIAL GOVERNMENT ORDERS TO OKINAWA WITHIN 30 DAYS. All applications must be submitted online via the MCCS Careers website: https://careers.usmc-mccs.org Resumes/applications emailed or mailed will not be considered for this vacancy announcement. To be considered for employment, the application or resume must be submitted online by 11:59 PM (ET) on the closing date of the announcement. Note: To check the status of your application or return to a previous or incomplete application, log into your MCCS user account and review your application status. MILITARY SPOUSE PREFERENCE (MSP) - IAW DoDI 1400.25, Volume 315. - Applies to positions in grades NF-3 and below, and equivalent Craft & Trades and Child and Youth positions.
- May be exercised once per permanent relocation (PCS), when appointed to a regular full or part time position.
- Per DoDI 1400.25, volume 315, Enclosure 3, para 2.h.1, MSP eligibility terminates upon acceptance or refusal of an offer of a continuing position (part-time or full-time) in the federal service for which the spouse has registered for employment, whether or not preference was applied.
- Applicants hired into flexible positions (0-40 hours per week) or regular position with a time-limited appointment will not lose their spouse preference eligibility until movement or hired into a regular full or part time position.
- The time period for MSP eligibility begins 30 days before the military sponsor's reporting date to the new duty station, if accompanied, or at any time thereafter during the tour.
All military and DoD civilian spouses are required to provide a copy of their sponsor's orders during the application process. Next steps
All applicants who submit an application via our Careers page at https://careers.usmc-mccs.org will be able to view their application status online.
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