Summary
Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively.
This job is open to
Clarification from the agency
Open to Public
Duties
What to Expect - Leads the Customer Service Desk or central checkout operations in collaboration with the Experience Manager, Sales Manager, Store Manager or Marine Mart Manager.
- Completes all sales and return transactions using the Point of Sale system.
- Understands and operates within all service policies and exercises an "I can DO that!" mentality when a customer problem occurs.
- Understands and articulates all MCX value stories, programs and promotions.
- Relays instructions gets work started, sets pace and performs supervisory duties in an emergency, or short-term and nonrecurring basis.
- Ensures assigned service area is merchandised to brand standards with proper product placement.
- Identifies and reduces all risks of loss and/or theft.
- Actively engages in organizational training opportunities that develop personal and professional skills related to: time management, emotional intelligence, interpersonal skills, career planning, public speaking and small group leadership.
- May require food handling safety training, handling and certification.
- May require training and handling of Western Union and other customer services offered.
- May require light custodial duties, light lifting of merchandise, stocking, setting planograms, price changes, inventory counts and corrections.
- May have keyholder responsibility.
- May handle special orders, merchandise requests or receiving of products.
- Must be able to lift and carry objects up to 20lbs independently and objects over 20lbs with assistance.
- Performs other duties as assigned.
Requirements
Conditions of Employment
- See Duties and Qualifications
EVALUATIONS:
Qualifications
What are we looking for? - One year of experience working within a customer focused environment, preferably within a retail or business operations organization.
- Experience observing, coaching and training front line employees preferred.
- Positive attitude with a genuine desire to work in a team environment.
- Ability to read and train operating standards and procedures for service, service recovery, and RPOS systems as well as work within the position to execute these standards properly and coach others within the team to do so with a high degree of skill and confidence.
- Ability to work in a high-performance atmosphere with commitment to service and sales goals.
- Knowledge of safety and environmental standards for fuel.
- Attention to detail is required.
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
The Federal government offers a number of exceptional benefits to its employees. Benefits you get to enjoy while working at MCCS include but are not limited to: • Stability of Federal Civilian Service • People with passion for doing work that matters • Quality of Work Life Balance • Competitive Pay • Comprehensive Benefit Packages • Marine Corps Exchange and Base Facility Privileges
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Your application/resume and supporting documentation will be used to determine whether you meet the job qualifications listed on this announcement. This vacancy will be filled by the best qualified applicant as determined by the selecting official.
Required Documents
Varies - Review "OTHER INFORMATION"
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from
schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply
STEP 1 - Qualify with Application and/or Resume. You must meet the experience requirements described above under Qualifications. Your application and/or resume must clearly demonstrate your relevant experience to qualify. You must include employer, position title, position start date (mm/yyyy) and end date (mm/yyyy), pay grade (as applicable) for each position listed. Internship and volunteer positions listed must also include the start date month and year (mm/yyyy) and end date month and year (mm/yyyy).
STEP 2 - Submit application and/or upload resume online at: https://careers.usmc-mccs.org/
STEP 3 - If prior military, upload a copy of your DD214 Member 4 or Service 2 Copy as an attachment to your profile under "My Job Applications" https://careers.usmc-mccs.org/.
STEP 4 - Employment Preferences, May be requested for positions graded NF-3 and below, Crafts and Trades (NA, NL, & NS), and Child & Youth (CY) positions. If you are using an employment preference, please use this chart below to ensure your application includes the correct required documents to verify eligibility. PREFERENCE | REQUIRED DOCUMENTS | Military Spouses | 1. Furnish a copy of the PCS order identifying a dependents-authorized move and the sponsor's reporting date to the new duty location. 2. Submit a current application or resume. 3. For spouses with current or prior Federal service, submit a copy of the most recent performance appraisal rating and, if applicable, documentation of appointment eligibility. | Veterans | Copy of DD214 citing general or honorable discharge. | Persons with Disabilities | Proof of Disability Documentation from: doctor, licensed medical professional, licensed rehabilitation professional, or any federal, state, District of Columbia, or US territory agency that issues or provides disability benefits. |
Spouses of relocating active-duty military members applying through Military Spouse Preference Program must upload all documents listed above. Spousal Preference applicants hired in a flexible position will not lose their spousal preference eligibility until declination or acceptance of a regular Full-Time or Part-Time position. Spousal Preference may only be utilized once for each permanent relocation.
As applicable, upload all required documents above to your profile under "My Job Applications" in the MCCS Careers application portal https://careers.usmc-mccs.org/.
STEP 5 - If applicable, upload a copy of your *Transition Assistance form and copy of ID card with "TA" stamped on front of card as an attachment to your profile under "My Job Applications" https://careers.usmc-mccs.org/. Transition Assistance Program: (May be requested for positions graded NF-3 below or equivalent) Involuntarily separated members of the armed forces and eligible family members applying through the Transition Assistance Program must upload all documents listed above in Step 5.
STEP 6 - Before you press "Submit Application", be sure all requested documents have been attached or uploaded. It is the applicant¿s responsibility to verify that information entered, uploaded, or submitted is received, legible and accurate. HR will not modify applications, resumes, or add missing attachments. To return to a previous or incomplete application, log into your MCCS user account.
Resumes/applications emailed or mailed will not be considered for this vacancy announcement.
ALL ONLINE APPLICATIONS AND REQUIRED DOCUMENTS MUST BE RECEIVED BY 11:59PM EASTERN STANDARD TIME (EST) ON THE CLOSING DATE LISTED IN THE JOB POSTING.
Next steps
All applicants who submit an application via our Careers page at https://careers.usmc-mccs.org will be able to view their application status online.
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