Summary
This position is located in the Bachelor Housing Department at Naval Station (NÄVSTÄ) Great Lakes. The incumbent will manage daily operations of a front desk that operates 365 days a year, 24 hours a day.
This job is open to
Clarification from the agency
Please see the "Who May Apply" section under the Qualifications section.
Duties
The function of the position is to supervise all front desk operations including cashiering, room assignments, and check in/ check our procedures. Resolves administrative problems, routine operational issues, complaints related to front desk operations, process maintenance requests and provide general information to residents .
Supervises three or more NF-2 front desk personnel .
Ensures the front desk operates in accordance with establ ished instructions and manuals .
Ensures resident privacy and security measures are maintained at all times .
Check-in and check-out residents within established guidelines .
Acts as the resident expert of the property management system, Bachelor Quarters Resident Tracking system (BQRTS
Reviews reports concerning occupancy, vacancy, and other related areas. This includes statistical analysis, reporting procedures and analyzing audit reports to ensure accountability of personnel and revenue. Provides information as requested by higher authority.
May receive and be accountable for a change fund. Prepares Daily Activity Records {DAR} and deposits cash receipts at the end of each shift .
Responsible for the accountability of all keys and any other inventory maintained at the front desk.
Reconciles room status with the maintenance report . Coordinates with maintenance and housekeeping department to ensure rooms are ready for occupancy .
The incumbent trains, instructs, and supervises personnel assigned to the Front Desk both in a formal training setting and on the job training .
Plans and schedules ongoing production oriented work for all front desk personnel on a daily, weekly, monthly, and quarterly basis adjusting staff levels as required to meet the workload demand .
Participates in hiring front desk staff, evaluates and counsels subordinates, completes performance evaluations , approves leave requests, and recommends performance awards . Maintains clean, neat, orderly appearance of the Front Desk area .
Performs other duties as assigned.
Requirements
Conditions of Employment
- Must pass all applicable records and background check.
- Must successfully pass the E-Verify employment verification check. Any discrepancies must be resolved as a condition of employment.
Qualifications
Resumes must include information which demonstrates experience and knowledge, skills, and ability (KSAs) as they relate to this position. Applicants are encouraged to be clear and specific when describing their experience level and KSAs.A qualified candidate possess the following:Knowledge of MWR policies, rules, and regulations involving the work area.· Knowledge of basic arithmetic to compute charges, disperse change accurately, and prepare reports.· Knowledge of cash handling procedures.· Knowledge of basic fitness, aquatics and sports principles.· Knowledge of safe use and operation of fitness equipment, facility operations, and basic fitness equipment maintenance/repair.· Skill in the use of Microsoft Office Programs (e.g., Word, Excel, Power Point, Outlook)and others as they relate to fitness, sports and aquatics programming.· Skill and ability to provide fitness, aquatics and sports training or orientation.· Ability to competently and independently carry out day to day recreation operations.· Ability to develop and effectively deliver presentations and/or training.· Ability to communicate effectively both orally and in writing.
Education
This position does not have a positive education requirement.
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement, and will be rated based on the information provided in the resume to determine the level of knowledge, skills and abilities (KSAs) related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of KSAs will be used for each resume. Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews.
Required Documents
The following documents are required at the time of application:
- Résumé
- Proof of education/training: if applicable, provide a copy of your awarded/conferred college transcript(s), if degree hasn't been conferred provide copy of HS Diploma, GED, or equivalent
- If claiming Department of Defense (DOD) Non-appropriated Fund (NAF) Business Based Action (BBA) priority consideration: provide a copy of the notice of separation
- If claiming Military Spouse Preference: provide a copy of the sponsor's Permanent Change of Station (PCS) orders and a marriage certificate at the time of application
- If claiming Veteran's Preference: provide a copy of your DD-214, Member-4 page and any supporting documentation (SF-15, V.A. disability letter, proof of service, etc.)
- If a current or former Federal Employee: provide a copy of your most recent Personnel Action Report (PAR) or SF-50
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from
schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply
To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above.The complete application package must be submitted by 11:59 PM (EST) on 07/01/2024 to receive consideration.To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.To preview the Application Questionnaire, please click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/12455040It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date.Additional information on how to complete the online application process and submit your online application may be found on the https://help.usastaffing.gov/Apply/index.php?title=ApplicantTo verify or check the status of your application, log into your USAJOBS account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/statusDON is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, national origin, religion, sex, age, mental or physical disability, genetic information, reprisal, marital status, political affiliation, sexual orientation, or any other non-merit factor. The DON provides reasonable accommodations to applicants with disabilities. Applicants with disabilities who believe they may require reasonable accommodation(s) should email their request to MILL_HQ_NAF_HR.FCT@navy.mil to ensure proper consideration is given.
Next steps
Using the required qualifications of the position, a standardized rating and ranking criteria of knowledge, skills, and abilities will be used to screen and assess each application.If you provided an email address, you will receive an email message acknowledging receipt of your application. Times may vary during the hiring process, as your application status updates/changes you will be notified with a notification letter via email.Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., Spam Blocker, etc.), you may not receive important communication that could affect your consideration for this position.
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