How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
We will review your resume and supporting documentation to ensure you meet the basic qualification requirements. If you meet the minimum qualifications, your experience, education, and training will be rated using a job questionnaire that is based on the following competencies or knowledge, skills, and abilities needed to perform this job:
- Customer Service
- Manages and Organizes Information
- Technical Competence
If you are best qualified, you may be referred to the hiring manager for consideration and may be called for an interview. Preview the job questionnaire
https://apply.usastaffing.gov/ViewQuestionnaire/12720622.
Career Transition Assistance Program (CTAP) Eligibles: If you have never worked for the federal government, you are not CTAP eligible. View information about
CTAP eligibility on OPM's Career Transition Resources website. To be considered well qualified under CTAP, you must be rated at a minimum score of 85 for this position. In addition, you must submit the supporting documents listed under the required documents section of this announcement.
How to Apply
To apply for this position, you must provide a complete Application Package, which includes 1) your responses to the Occupational Questionnaire, 2) your resume, and 3) any other documents needed to verify your qualifications or eligibility (see the required documents section).
Please follow the instructions listed below for submitting your complete application package. Application procedures are specific to this vacancy announcement. Please read all instructions before you begin.
Resume Requirements:
- DHS-OIG Human Resources will review the first 5 pages of your resume to determine your initial eligibility/qualifications for a position. As such, please be sure to include content to support your eligibility/qualifications for this position within the first 5 pages. Candidate will not be disqualified if they exceed the 5-page limit, however only the first 5 pages will be considered.
- Resumes should focus on the relevant, significant knowledge, skills, abilities; accomplishments and results; training and education related to the requirements found in the qualification section of this announcement. Please be clear and specific when describing your work history since Human Resources cannot make assumptions regarding your experience. Copying and pasting position descriptions into a resume is not acceptable.
Illegible Information and/or Documents
- If your supporting documents and resume are illegible or do not provide the necessary information for the Human Resources Specialist and/or Subject Matter Expert to make a qualification determination, you may lose consideration for this position.
Last Document Uploaded
- If multiple copies of the same document are uploaded/faxed and submitted with your application, DHS-OIG will only consider the last copy of the document uploaded/faxed when determining your eligibility and qualifications. For example, if you upload/fax two or more resumes only the last resume uploaded/faxed and submitted will be considered.
The completed online Application Package must be submitted by 11:59 PM (EST) on 06/06/2025.
The following applicants can be considered under Merit Promotion eligibles (also known as "status candidates"):
To begin, click
Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
Follow the prompts to
select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and
click to continue with the application process.
You will be taken to the online application which you must complete to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application.
To verify the status of your application, log into your USAJOBS account (
https://my.usajobs.gov/Account/Login), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit:
https://www.usajobs.gov/Help/how-to/application/status/.
Note: It is your responsibility to verify that any information entered or uploaded is received and is accurate. Human Resources will not modify or change any part of your application. Determining your eligibility and qualifications is dependent on the supporting documentation and information provided, which may impact your referral for further consideration.
Next steps
Once you submit your application, we will assess your experience and training, identify the best-qualified applicants, and refer those applications to the hiring manager for further consideration and interviews. We will notify you by email after each of these steps has been completed. Your status will also be updated on USAJOBS throughout the process. To check your status, log on to your USAJOBS account, click on "Application Status," and then click "More Information."
If you are selected, we will conduct a suitability/security background investigation. View more information on applying for federal employment.
Interview (If applicable): Interviews are required for this position. Failure to complete the interview may result in removal from further consideration.
The Fair Chance to Compete for Jobs Act prohibits the Department of Homeland Security and its Components from requesting an applicant's criminal history record before that individual receives a conditional offer of employment. In accordance with 5 U.S. Code § 9202(c) and 5 C.F.R § 920.201 certain positions are exempt from the provisions of the Fair Chance to Compete Act. Applicants who believe they have been subjected to a violation of the Fair Chance to Compete for Jobs Act, may submit a written complaint to oig.hroperations@oig.dhs.gov.