Facility Operations Specialist Job in Washington, DC

Vacancy No. OCSO-2025-256 Department Architect of the Capitol
Salary $69,923.00 to $131,826.00 Grade 09 to 12
Perm/Temp Permanent FT/PT Full-time
Open Date 7/1/2025 Close Date 7/17/2025
Job Link Apply Online Who may apply Public
Locations:
Washington, DC


Summary

The Architect of the Capitol (AOC), Office of the Chief Security Officer (OCSO) is in search of a Facility Operations Specialist to assist the Facility Manager and Assistant Director with client services and special event support, space planning, contract administration, lease and property management for multiple facilities occupied by United States Capitol Police (USCP), facilities within the U.S. Capitol Complex and remote locations in the District of Columbia, Maryland and Virginia.



This job is open to

Clarification from the agency

See Requirements section of this announcement for information on who may apply.

Duties

*Must be able to obtain and maintain a Top-Secret Clearance* Must possess and maintain a valid state driver's license.*

**Duties quoted at GS-12 level; If selected at the GS-09 or GS-11, candidate will have non-competitive promotion potential to the GS-12.**

Client Services

  • Focuses on improving the level of customer satisfaction through the execution of various tasks associated with client services. Tasks include coordination and execution of client services work orders in the computer-assisted facilities management system (TMA), administration and tracking of the Reimbursable Work Order (RWO) process, coordination of special events support and follow up to customer survey responses.
  • Administers and tracks client service and furniture budgets ensuring adequate funding is available to meet client needs. Tracks special event spending for each individual sanctioned event to include details of number of elements provided and cost per asset mobilized. Reports funding needs for client services and special events to the Assistant Director for modification to the Consolidated Facility Management (CFM) contract.
  • Serves as a subject matter expert (SME) in performing facility management tasks and contract oversight as related to client requested services. Works closely with clients for coordination of maintenance requests issued into the CMMS system, ensuring work is completed within proper time constraints, and to the satisfaction of the client. 
  • Works closely with OCSO clients to clarify and coordinate activities associated with service requests; determines client needs and coordinates contractor activities for accurate and timely completion of requested work. 
  • Performs complex quality assurance inspections for all client service work to ensure that all the work is completed in accordance with requirements. 
  • Follows up behind the cleaning contractor to ensure issues are addressed timely and that tasks are executed according to the requirements of the Consolidated Facility Management (CFM) contract. 
  • Assist the Facility Manager with updating monthly reports and facility/project information for review, as it relates to client service projects. 
  • Works with the Mission Support Division to develop, administer, analyze and follow up on the Building Services Customer Satisfaction Survey (BSCSS).

Contractor Oversight

  • Provides task oversight to ensure the highest level of quality and performance by contractors. 
  • Follows up behind the cleaning contractor to ensure issues are addressed timely and that tasks are executed according to the requirements of the CFM contract. 
  • Executes quality assurance inspections to ensure contractor compliance with maintenance and custodial cleaning standards as issued in the CFM contract. Makes recommendations to the Assistant Director for revision of contract requirements, as appropriate, to meet the changing needs of the facility and occupants.
  • Participates in facility safety and Office of Compliance (OOC) inspections providing an on-site presence with the contractor and inspectors. 
  • Works with the Facility Manager for coordination and deployment of security elements in support of United States Capitol Police (USCP) special event requests. 
  • Prepares scopes of work for projects in support of maintenance and client services to include Independent Government Cost Estimates, risk evaluations, facility impacts and technical details to meet industry standards.
  • Completes all training requirements to support assigned Contracting Officer Representative (COR) responsibilities. 

Facility Analysis

  • Conducts weekly inspections of facilities identifying current and/or potential maintenance issues that may impact the facility and/or USCP operations. Makes recommendations for corrective action where appropriate. 
  • Conducts weekly inspections of custodial services to ensure performance and compliance with contract requirements. Works with the Facility Manager to execute the quality control/quality assurance program for custodial services. 
  • Meets weekly with the custodial contractor to review performance, customer requests and complaints as well as to evaluate cleaning procedures and practices to ensure compliance with AOC standards. 
  • Inspects facilities routinely to identify issues that need to be addressed through maintenance or custodial action. 

Performs other related duties as assigned.

Requirements

Conditions of Employment

  • You must be able to pass a drug test.
  • Your resume and question responses must demonstrate the job-related KSAs.
  • You must meet the definition of specialized experience.
  • You must be able to obtain a Top Secret Security Clearance.

  • A citizen of the United States;
  • A person who is lawfully admitted for permanent residence and is seeking citizenship as outlined in 8 U.S.C. 1324b(a)(3)(B);
  • A person who is admitted as a refugee under 8 U.S.C. 1157 or is granted asylum under 8 U.S.C. 1158 and has filed a declaration of intention to become a lawful permanent resident and then a citizen when eligible;
  • A person who owes allegiance to the United States (nationals of American Samoa, Swains Island, and the Northern Mariana Islands, and nationals who meet other requirements described in 8 U.S.C. 1408); or
  • You must be able to pass a drug test and background check.
  • Your resume and question responses must demonstrate the job-related Elements.
  • You must meet the definition of specialized experience.

Qualifications

You must meet the United States Office of Personnel Management's (OPM) qualification requirements (including specialized experience and/or educational requirements) for the advertised position.  You must meet all eligibility and qualifications requirements by the closing date of the job announcement.  Additional information on the qualification requirements is outlined in the OPM Qualifications Standards Handbook of General Schedule Positions.  It is available for your review on the OPM web site at http://www.opm.gov/qualifications.  

Specialized Experience is experience that has equipped the applicant with the particular knowledge, skills, and abilities to perform successfully the duties of the position and is typically in or related to the work of the position to be filled. To be creditable, an applicant's one full year (52 weeks) of specialized experience must demonstrate the knowledge, skills, and abilities necessary for successful job performance.

To qualify at the GS-12 level, your resume must clearly demonstrate that you have one full year (52 weeks) of specialized experience comparable in difficulty and responsibility to at least the GS-11 level in the federal service. Examples of qualifying experience include the following types of tasks performed on a regular and recurring basis:

  • Managing a maintenance program for building complexes or other special-purpose installations, including planning maintenance activities, developing preventive maintenance programs, and budget planning; 

  • Experience as Contracting Officer's Representative (COR) or equivalent; and

  • Conducting inspections of critical facility systems to monitor operations and maintenance activities and to identify unusual situations that may require non-scheduled maintenance;  

To qualify at the GS-11 level, your resume must clearly demonstrate that you have one full year (52 weeks) of specialized experience comparable in difficulty and responsibility to at least the GS-09 level in the federal service. Examples of qualifying experience include the following types of tasks performed on a regular and recurring basis:

  • Managing a maintenance program for office or apartment building complexes, hospitals, recreation facilities, military or other special-purpose installations, including planning maintenance activities, and developing preventive maintenance programs; and

  • Assisting in managing and technically directing contract administration activities. Includes monitoring contractor activities through personal contact or review of performance data to ensure compliance with technical, financial and delivery requirements of the contract. 

  • OR

Have a Ph.D. or equivalent doctoral degree or at least 3 full years of progressively higher level graduate education leading to such a degree or an LL.M. To be qualifying, the higher-level graduate education must be in a major field of study with course work directly related to the work of this position. OR; 

Have an equivalent combination of the above specialized experience AND higher level graduate education that meets 100% of the qualification requirements for this position.

To qualify at the GS-09 level, your resume must clearly demonstrate that you have one full year (52 weeks) of specialized experience comparable in difficulty and responsibility to at least the GS-07 level in the federal service. Examples of qualifying experience include the following types of tasks performed on a regular and recurring basis:

  • Providing customer service in a facilities management or operations environment; 
  • Coordinating facilities management resources to address customer needs and concerns related to building maintenance issues; and 
  • Identifying recurring issues in need of further outreach to recommend improvements and resolve high priority issues.

OR

Have a Master's or equivalent graduate degree or at least 2 full years of progressively higher level graduate education leading to such a degree. To be qualifying, the higher-level graduate education must be in a major field of study with course work directly related to the work of this position. OR; 

Have an equivalent combination of the above specialized experience AND higher level graduate education that meets 100% of the qualification requirements for this position.

Education

In addition to meeting the specialized experience requirements for this position, applicants must meet the Individual Occupational Requirements (IOR) for the 1640 series. 

Undergraduate and Graduate Education: Major study -- engineering, industrial arts, property management, or business administration.

OR

Specialized Experience : Examples of qualifying specialized experience include:

  • Managing a maintenance program for office or apartment building complexes, hospitals, recreation facilities, military, or other special-purpose installations, including planning maintenance activities, and developing preventive maintenance programs.
  • Conducting surveillance activities over construction and maintenance operations performed by a variety of private contractors, including reviewing project plans and specifications for workability, informing contractors of construction and reporting requirements, and supervising operations for conformance with project plans.
  • Performing maintenance or construction work, including estimating material and labor costs for a variety of construction or maintenance projects (such as construction or maintenance of brick, frame, structural steel, reinforced concrete, and other type structures ranging from one- or two-story buildings to larger structures), directing actual work operations, and maintaining appropriate contacts with the organization funding the project.

Special Instructions for Foreign Education: 

Education completed outside of the United States must be deemed equivalent to that gained in conventional/accredited U.S. education programs to be acceptable for Federal employment.

Qualifying education from colleges and universities in foreign countries must be evaluated in terms of equivalency to that acquired in U.S. colleges and universities. Applicants educated in whole or in part of foreign countries must submit sufficient evidence, including transcripts, to an accredited private organization for an equivalency evaluation of course work and degree.

You must provide a copy of the letter containing the results of the equivalency evaluation with a course-by-course listing if selected.

Additional information

Welcome Veterans. The Veterans Employment Opportunities Act of 1998 (VEOA) gives veterans' preference rights in the legislative branch to certain veterans as applied by the Congressional Accountability Act. Veterans' preference is applied on this vacancy announcement. If you are a veteran and have been separated under honorable conditions, you must submit a copy of your DD-214 or other proof of eligibility; SF-15, if applicable; and Department of Veterans Affairs documentation of disability, if applicable. For more information, please visit http://www.opm.gov/veterans/html/vetguide.asp#6.

If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System. If you are exempt from registration under Selective Service Law, you must provide appropriate proof of exemption. Please visit the Selective Service System website for more information.

DRUG TESTING: The Architect of the Capitol (AOC) is a Drug Free Workplace. As part of the AOC’s suitability assessment, a candidate tentatively selected for a position is required to submit to screening for illegal drug use. Satisfactory completion of a drug test is a condition of employment with the Agency. A candidate must test negative prior to being eligible for appointment into a position. We will schedule, provide, and cover the cost for the drug test.

The selectee(s) under the vacancy announcement for this position is subject to a criminal record check by the U.S. Capitol Police and satisfactory adjudication to be eligible for employment at the Architect of the Capitol.

The Architect of the Capitol is an E-VERIFY Participant. E-VERIFY is an Internet-based system that compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security (DHS) and Social Security Administration records to confirm employment authorization in the United States. If you are selected for this position, the documentation that you present for purposes of completing the DHS Form I-9 will be verified through the DHS "E-VERIFY" electronic system. For more information on E-Verify, please visit http://www.dhs.gov/files/programs/gc_1185221678150.shtm

The Architect of the Capitol is an Equal Opportunity Employer and prohibits discrimination on the basis of race, color, sex, religion, age, national origin, genetic information, gender indentity, sexual orientation, and/or disability.

This agency provides reasonable accommodation to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis.

Moving expenses are not authorized.

Relocation expenses are not authorized.

Probationary Period- A newly appointed selectee(s) is subject to the completion of a one-year trial/probationary period, regardless of whether or not a trial/probationary period has been completed previously with the Architect of the Capitol or another Federal agency.

This vacancy announcement may be used to fill additional vacancies in any of the jurisdictions of the Architect of the Capitol.

All application materials become the property of the Architect of the Capitol.

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Review your resume and responses carefully. Your eligibility for consideration and qualifications for the position will be determined based upon a review of your detailed resume and your responses to job specific self-assessment questions. 

Your resume will be evaluated based on evidence of your ability to demonstrate the knowledge, skills, and abilities (KSAs) for this position, possession of any specialized experience, and how well your background and experience relates to the self-assessment questions in the job announcement.  The self-assessment questions relate to the following knowledge, skills, abilities, and competencies:

  • Facility Management Operations - Managing the operation, maintenance and security of a facility; Technical ability to review, plan, develop and execute facility management projects, and ensure they are completed on time and under budget. 
  • Project Management- Knowledge of the principles, methods or tools for developing, scheduling, coordinating and managing projects and resources, including monitoring and inspecting costs, work and contractor performance. 

  • Communication- Makes clear and convincing oral presentations. Listens effectively; clarifies information as needed. Writes in a clear, concise, organized, and convincing manner for the intended audience.

  • Contract Oversight – Execution and analysis of the operational performance of various types of contracts, techniques, or requirements for contracting and contractor performance.


Your responses to the self assessment questions serve as the basis for your initial rating.  You will receive a numerical score based on your responses to these questions.  Next, your responses will be evaluated by a Human Resources Specialist and/or a subject matter expert against the information provided in your resume and optional cover letter.    Your resume must support your answers to the self assessment questions.  Falsifying your background, education, and/or experience is cause for not hiring you or disqualification for further consideration. 

Please note that a complete application is required for consideration. (Please review the “Required Documents” section of this job announcement to see what must be included in a complete application).


You may preview questions for this vacancy.

Required Documents

The Architect of the Capitol's job application process is designed to ensure that we only ask you for the information that is absolutely needed to evaluate your qualifications and eligibility for the position.

To apply for this position, you only need to submit online the following: a) your resume and 2) answer the online vacancy assessment questionnaire. The online questionnaire contains eligibility and screening questions and other relevant supplemental information. No additional documentation or attachment is required at the time of application.

We ask that you prepare and submit a resume that best describes fully your background experience, skills, abilities, education, training and other relevant credentials. The resume should include dates of employment.

Nothing further is required until it is requested by the staff of the Human Capital Management Division. If additional documentation is required for a position, you will be asked to provide it during the selection process or upon selection. At that point, we may ask you to submit documentation to support statements made in your resume.

For example, we may ask you to provide documents such as college transcripts, copy of diploma or proof of Federal employment status. If the position requires a license or certification, we will ask candidate(s) to provide proof at the time of selection.

If you are claiming veterans' preference, we may ask you to submit proof of Veterans preference (DD-214, and, if claiming 10-point preference, the SF-15 plus proof required by that form).

If you fail to provide the required documents, we will withdraw a tentative job offer made and/or remove you from further consideration.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

You MUST apply online. FORMS RECEIVED BY FAX, EMAIL OR U.S. POSTAL SERVICE DELIVERY WILL NOT BE ACCEPTED.

If you are a new user to the USAJobs Site and have never registered for an account; you will first need to create an account profile with your basic contact information and a resume to begin applying. You must be a registered USAJobs user AND you must be signed-in to your account in order to apply for this position. For help setting up an account or for general help using USAJobs, go to USAJobs Help Page.

NEED HELP?
If you experience any difficulties with the application site, help is available! If you have problems completing your on-line application, contact the Monster Hiring Management Help Desk at 1-866-656-6831 or by e-mail at MGSHELP@monster.com. The help desk is available Monday - Friday 7:00 a.m. to 7:00 p.m. Eastern Time. You may call and leave a voice mail message at all other times.
All required supporting documents will be collected electronically via the USAJobs “Saved Documents” feature.
If you are unable to apply on-line, you may visit our Employment Center for technical assistance in entering your application. The Employment Center is located at 441 Second & D Streets S.W., Washington, D.C., Room H2-178, and is open Monday through Friday from 8:00 a.m. to 4:00 p.m. You may call (202) 226-7000 for directions.

Agency contact information

Clarissa Anderson
Address
Architect of the Capitol
United States Capitol
Washington, District of Columbia 20515
United States

Next steps

You will receive a notice generated by the USAJobs System when you have successfully submitted your application. After all application packages have been received, we will review your application and transcript(s) (if you are qualifying based on education) to ensure you meet the basic qualification requirements.

You can check the status of your application by logging into http://www.usajobs.gov. You may also sign up to receive automatic emails anytime the status of your application has changed by logging into your USAJobs Account, editing your profile and changing the ‘Notification Settings’ to indicate that you want to be notified by email when the status changes. Information regarding the status of your application should be updated in the system within 2 weeks after the closing date of this job announcement.


Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.


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