Clarification from the agency

This position is open to the Public

In order to qualify for this position, resumes must provide sufficient experience and/or education, knowledge, skills, and ability to perform the duties of the position. Applicant resumes are the key means for evaluating skills, knowledge, and abilities as they relate to this position therefore, applicants are encouraged to be clear and specific when describing experience.Non-supervisory duties comprise 75% of incumbent's time and include but are not limited to:

• Provides management and oversight for the DoD MCCYN Provider Qualifying Team.
• Ensures that day-to-day operations are conducted to ensure provider management activities are effectively executed to ensure providers meet DoD requirements and are enrolled in the DoD Provider Network in a timely manner.
• Designs business rules, policies, and procedures to ensure efficient operations of the DoD MCCYN Provider Qualifying Team and easier participation in the DoD Provider Network by MCCYN providers.
• Participates in MCCYN Plus meetings with OSD and the States as a representative of the DoD Provider Network.
• Responsible for the development of effective processes that meets the operational requirements of MCCYN administrators to ensure qualifications are kept up to date and payments can be processed.
• Establishes and tracks reporting requirements.
• Answers OSD and Service level data calls and requests for information.
• Works with IT development contractors to design, develop and execute automated processes to administer provider management activities.
• Establishes relationships through on-going communications with personnel from other functional offices (e.g. personnel, NAF accounting, legal) to gain support and provide adequate and timely services.
• Actively outreaches to community child care providers to expand the network of providers who participate in the program and provides services to military families.
• Establishes communication protocols with military service/components representatives related to activities of the DoD MCCYN Provider Qualifying Team. Organizes and conducts meetings; provides written status reports to services/components.
• Ensures the highest level of customer service.
• Establishes protocols and scripts that provide the basis for staff interaction that are helpful, positive, and friendly. Ensures process for escalation of complex issues are in place.
• Facilitates activities related to the MCCYN Provider cross-service review board which addresses concerns related to provider actions that could result in disqualification from the program. Makes recommendations to the board about provider participation in the program.
• Manages long/short term performance objectives to measure on-going feasibility and viability of the program. Takes actions to ensure program and budget objectives are met.
• Develops service level standards and associated metrics to manage team performance, justify personnel requirements, monitor output and set customer expectations.
• Analyzes, extracts, summarizes, and identifies metrics, significant trends, and issues related to the DoD MCCYN Provider Qualifying Team.
• Serves as Joint Operations DoD MCCYN Provider Qualifying Team subject matter expert on inter-agency and/or inter-departmental teams established to analyze and resolve complex issues involving current and effective management practices and makes recommendations for implementation of global business practices and automated systems, which may require extensive changes in procedures and impact substantial government resources.
• Forecasts and estimates program requirements and prepares programmatic reports, justifications, charts, graphs, statistical and narrative data, presentations and briefings with CNIC leadership, DoD, and Service level representatives.
• Prepares and delivers oral presentations to a variety of audiences concerning implementation of the DoD MCCYN Provider Qualifying Team such as regularly scheduled Service Representative meetings, as well as meetings with OSD, State partners, and Program Manager meetings when requested.

Conditions of employment

• Must pass all applicable records and background check.
• Must successfully pass the E-Verify employment verification check. Any discrepancies must be resolved as a condition of employment.
• Must be able to obtain and maintain a Secret Security Clearance.

Qualifications

Resumes must include information which demonstrates experience and knowledge, skills, and ability (KSAs) as they relate to this position. Applicants are encouraged to be clear and specific when describing their experience level and KSAs.A qualified candidate possesses the following:

• Five years of specialized experience with the Department of Defense (DOD) and/or Department of the Navy (DON) Child and Youth Programs working with Child and Youth Program Assistant Fee Assistance Programs.
• Expert and comprehensive detailed knowledge of DoD qualifying standards including (a) accreditation standards for center-based programs and family childcare and (b) state Quality Rating & Improvement Systems (QRIS).
• Knowledge of Department of Defense (DoD) philosophy, goals, vision, policy and programs relating to CYP issues of military members.
• Knowledge of the DoD MCCYN Fee Assistance Program overall.
• Extensive knowledge of program management concepts to determine requirements, develop policy, analyze and evaluate processes, and implement programs.
• Knowledge of business functions, policies, financial management principles, program objectives, and analytical and evaluative processes.
• Knowledge of qualitative and/or quantitative methods for the assessment and improvement of program effectiveness or improvement of complex management processes and systems, which have impact on goals and objectives.
• Knowledge of EEO program policy, goals, and implementation methods involving decentralized and diverse program operations.
• Skill in developing, organizing, and conducting program reviews and improvements through team efforts.
• Skill in developing, evaluating, and defending programs to higher levels in DON, DoD other military services, State partners, and accrediting bodies.
• Ability to discern and resolve conflicts.
• Ability to exercise all delegated supervisory and managerial authority to the fullest extent possible with responsibility for accomplishing the designated mission.
• Ability to supervise and direct the work of other employees, monitor performance, and assure adequate internal control procedures are developed and operative.
• Ability to perform the full range of supervisory duties.
• Ability to communicate effectively both orally and in writing.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements li.sted in this announcement, and will be rated based on the information provided in the resume to determine the level of knowledge, skills and abilities (KSAs) related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of KSAs will be used for each resume. Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews

The following documents are required at the time of application:

• Resume: two-page limit, learn more here - Resume Requirements
• Proof of education/training: if applicable, provide a copy of your awarded/conferred college transcript(s)
• If claiming Department of Defense (DOD) Non-appropriated Fund (NAF) Business Based Action (BBA) priority consideration: provide a copy of the notice of separation
• If claiming Military Spouse Preference: provide a copy of the sponsor's Permanent Change of Station (PCS) orders and a marriage certificate at the time of application
• If claiming Veteran's Preference: provide a copy of your DD-214, Member-4 page and any supporting documentation (SF-15, V.A. disability letter, proof of service, etc.)
• If a current or former Federal Employee: provide a copy of your most recent Personnel Action Report (PAR) or SF-50

Next steps