Clarification from the agency

Your application will be considered if you are a: GSA employee employeed in the Federal Acquisition Service(FAS). GSA surplus or displaced employee in the local commuting area who qualify for the Career Transition Assistance Program (CTAP) You must be serving on career or career-conditional appointment, or under a noncompetitive Special Appointing Authority which provides for conversion to a permanent position in the Competitive Service.

Position can be filled in any of the following locations: Monterey Park, CA; Hartford, CT; Cocoa, FL; Manchester, NH; Chadds Ford, PA; Chesapeake, VA; Springfield, VA; Edison, NJ; Vancouver, WA; Washington, DC; Boston, MA; New York, NY; Philadelphia, PA; Atlanta, GA; Chicago, IL; Kansas City, MO; Fort Worth, TX; Lakewood, CO; San Francisco, CA; Tacoma, WA; Norfolk, VA; Orlando, FL; Tampa, FL; Houston, TX; San Antonio, TX; San Diego, CA; Los Angeles, CA; Phoenix, AZ; Columbia, SC; Spokane, WA; Detroit, MI; Indianapolis, IN.

The Federal Acquisition Service (FAS), Office of Fleet Management, Fleet Customer Service Center is responsible for providing safe, reliable, low-cost fleet management solutions for customers to effectively and efficiently meet their missions and mandates.

As a Fleet Specialty Support Division Director, you will provideexecutive leadership and oversight for customer relationship management and enterprise fleet support for GSA Fleet products and services delivered to Federal agencies and authorized users within an assigned customer area. 

You will perform the following duties:

Conditions of employment

• Direct Deposit of salary check to financial organization required.
• Meet all eligibility criteria within 30 days of the closing date
• Register with the Selective Service if you are a male born after 12/31/1959
• Meet time-in-grade within 30 days of the closing date, if applicable
• US Citizenship or National (Residents of American Samoa and Swains Island)

If selected, you must meet the following conditions:

• Current or Former Political Appointees:  The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C or Non­Career SES employee in the Executive Branch, you must disclose this information to the HR Office. Failure to disclose this information could result in disciplinary action including removal from Federal Service.

• Serve a one year probationary period, if required.

• Undergo and pass a background investigation (Tier 5 investigation level).  You must be granted this clearance before you can start the job.

• Any applicant tentatively selected for this position will be required to submit to urinalysis to screen for illegal drug use prior to appointment. Appointment to the position will be contingent upon a
  negative drug test result.

• Complete a financial disclosure report to verify that no conflict, or an appearance of conflict, exists between your financial interest and this position

• Serve a one year supervisory or managerial probationary period, if required.

Qualifications

For each job on your resume, provide:

• the exact dates you held  each job (from month/year to month/year)
• number of hours per week you worked (if part time).

If you have volunteered your service through a National Service program (e.g., Peace Corps, Americorps), we encourage you to apply and include this experience on your resume.

The GS-15 salary range starts at $147,945.00  per year. 

To qualify, you must have at least one year of specialized experience equivalent to the GS-14 level or higher in the Federal service. 

Specialized experience is experience assisting with the planning, directing, and execution of all fleet management programs and operational functions. Such experience must include:

• Planning and determining the appropriate vehicle needs and requirements for diverse customer agencies (e.g., lifecycle management, fleet optimization, and cost-efficiency strategies);
• Building and maintaining strong relationships with stakeholders across various organizations (e.g., senior executives, acquisition partners, and external vendors) to support mission delivery and enterprise-wide outcomes;
• Providing strategic direction and oversight into customer-facing fleet operations and services (e.g., performance management, service delivery metrics, and continuous process improvement initiatives);
• Leading, mentoring, and/or managing diverse and multidisciplinary fleet management teams (e.g., setting performance expectations for the workforce, developing workforce capabilities for the team, and fostering a high-performance culture); AND
• Managing large-scale fleet programs with national scope, including oversight of multiple locations, customers, or business lines.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

A panel of Subject Matter Experts (SMEs) will review the resumes of qualified candidates and assign a score for each of the five required Knowledge, Skills, and Abilities (KSAs) based on the experience documented in the resume and narrative responses.

1. 1. Knowledge of fleet management program operations and activities, governing laws, regulations, methodologies and policies to provide technical guidance and assistance related to fleet strategies that optimize operational performance and cost control.
   2. Skill in written and oral communications to give clear and concise recommendations on customer support strategy, service enhancements and program adjustments to improve compliance, efficiency and customer satisfaction.
   3. Skill in developing and monitoring service performance standards, response times, accuracy of transactions and resolution of customer inquiries.
   4. Skill in collaborating across teams concerning fleet support services monitoring regulatory and policy developments ensuring compliance in all customer support operations to align resources, streamline workflows and ensure that requirements are addressed.
   5. Skill in overseeing and communicating performance measures and managing employee outputs to meet program objectives enhancing workforce capabilities and aligning personnel skills with evolving program needs.

Demonstration of these KSAs must be supported by your resume. Applicants should also make note of each KSA, as you will be asked to address them later in the application process.

Consideration will be given to performance appraisals and incentive awards in merit promotion selection decisions in accordance with 5 CFR 335.103(b)(3). You should list any relevant performance appraisals and incentive awards in your resume so that information will be taken into consideration during the selection process.  If selected, you may be required to provide supporting documentation.

If you are eligible under the Interagency Career Transition Assistance Plan (ICTAP) or GSA’s Career Transition Assistance Plan (CTAP), your resume must clearly demonstrate experience in at least 3 of the 5 required Knowledge, Skills, and Abilities (KSAs) to receive priority consideration.

You may preview questions for this vacancy.

ALL required documents must be submitted before the closing date. Review the following list to determine what you need to submit.  

Your resume should not exceed 2 pages and must demonstrate the specialized experience related to the position for which you are applying. Your resume must contain the following information:

• Name, address, telephone number, email address;

• Job Title (if Federal Service, provide series and grade; if not in GS plan, provide GS equivalent grade);

• Relevant work experience—should include employer name, job title, start and end dates (month/year), the number of hours worked per week and descriptions that explain how you meet the required qualifications in the job announcement.

• Education, certifications or licensures—If the job announcement requires any education, certifications or licensures, make sure to include the required information and any required documents like transcripts.

Your resume should contain enough information to make a valid determination that you fully meet experience requirements for each grade level you are applying to.  If you do not provide enough information for us to determine your qualifications, you may be rated ineligible.

GSA OIG Employees:  Submit latest SF 50 (other than award SF 50)

If you are CTAP  Eligible - Submit a, b, and c:  (a) proof of eligibility including agency notice; (b) SF-50, and (c) most recent performance appraisal.

Current or Former Political Appointees: Submit SF-50.

Next steps

Additional locations