Duties
The Front Office Assistant plays a pivotal role in providing essential administrative and clerical support services to the staff within the House Office of the Legislative Counsel (HOLC). The Front Office Assistant will work a flexible hybrid work schedule- required to be on-site 3 days a week and remote the remainder of the week.
Seen as the initial point of contact for the HOLC office, the Front Office Assistant provides assistance to clients (Members of Congress and their staff) and welcomes office visitors in a courteous, polite, and professional manner. The Front Office Assistant will handle requests and information adhering to HOLC’s strict attorney/client confidentiality protocols and disseminate information to the appropriate individual(s).
When working on special projects, the Front Office Assistant may be tasked with providing general assistance and recommendations on specific work activities.
This position reports to the HOLC office leadership and does not have any supervisory responsibilities.
Primary Duties and Responsibilities:
• Develops and maintains general working knowledge and understanding of the House Office of the Legislative Counsel practices and the legislative process at-large.
• Greets office visitors, answers incoming calls, address general/routine inquiries, forwards messages as appropriate, and ensures that adequate phone coverage is maintained during official business hours.
• Carefully assess and distribute client requests to attorneys and paralegals either by phone or email.
• Maintains HOLC general inbox and ensures prompt and accurate HOLC correspondence with internal and external individual(s).
• Maintain daily, weekly and monthly staff calendar. Keep accurate and up to date leave records of staff and leadership.
• Coordinate miscellaneous general office services, including ordering office furnishings, materials, and supplies. Maintain office legal library.