Clarification from the agency

Your application will be considered if you are a: Current career/career-conditional Federal employee in the competitive service; Reinstatement eligible; Special Appointing Authority eligible; VEOA eligible Veteran; ICTAP eligible; or OPM Interchange Agreement eligible.

As a GSA SmartPay Specialist at the full performance level you will:

• Serve as the primary point of contact for assigned customer agencies, managing service inquiries, analyzing problems, and developing solutions related to the GSA SmartPay program.
• Serve as a liason between agency customers and banks.
• Coordinate and conduct training sessions, including annual conference presentations and internet-based training (developing content and providing Tier-1 technical website support).
• Prepare and analyze statistical data, offering recommendations on market segments to maximize revenue generation.
• Assist with contract administration, including developing and implementing contract updates, resolving disputes, and performing close-out activities.
• Provide audit support for Inspectors General.

Conditions of employment

• US Citizenship or National (Residents of American Samoa and Swains Island)
• Meet all eligibility criteria within 30 days of the closing date
• Meet time-in-grade within 30 days of the closing date, if applicable
• Register with Selective Service if you are a male born after 12/31/1959

If selected, you must meet the following conditions:

• Current or Former Political Appointees: The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C or Non­Career SES employee in the Executive Branch, you must disclose this information to the HR Office. Failure to disclose this information could result in disciplinary action including removal from Federal Service.
• Serve a one year probationary period, if required.
• Undergo and pass a background investigation (Tier 2 investigation level).
• Have your identity and work status eligibility verified if you are not a GSA employee. We will use the Department of Homeland Security’s e-Verify system for this. Any discrepancies must be resolved as a condition of continued employment.

Qualifications

For each job on your resume, provide:

• the exact dates you held  each job (from month/year to month/year)
• number of hours per week you worked (if part time).    

If you have volunteered your service through a National Service program (e.g., Peace Corps, Americorps), we encourage you to apply and include this experience on your resume.

The GS-09 salary range starts at $62,640 per year. Locality pay may vary.

The GS-11 salary range starts at $75,788 per year. Locality pay may vary.

The GS-12 salary range starts at $90,838 per year. Locality pay may vary.

If you are a new federal employee, your starting salary will likely be set at the Step 1 of the grade for which you are selected.  

To qualify for the GS-09, you must have at least one year of specialized experience equivalent to the GS-07 level or higher in the Federal service. Specialized experience is defined as experience performing administrative or technical support duties related to commercial charge card programs, which involves assisting with program and technical inquiries, assist with contract-related activities (cost-price analysis, negotiations, reviewing statistical/financial data, etc.), preparing materials for training and marketing initiatives, gathering and organizing data for financial and trend reports, and verifying adherence to established program procedures.

OR

Education may be substituted for specialized experience if you have a Master's (or equivalent graduate degree such as LL.B. or J.D. as specified in qualification standards or individual occupational requirements), or two academic years of progressively higher level graduate education. To be creditable, such education must demonstrate the knowledge, skills, and abilities necessary to do the work.

OR

Have a combination of qualifying graduate education and specialized experience that when combined together meet the qualification requirements of this position.

To qualify for the GS-11, you must have at least one year of specialized experience equivalent to the GS-09 level or higher in the Federal service. Specialized experience is defined as experience supporting GSA SmartPay or commercial charge card programs, which involves providing program and technical assistance, assisting with contract administration, contributing to training and marketing initiatives, collecting data for financial and trend analyses, and monitoring aspects of program compliance.

OR 

Education may be substituted for specialized experience if you have a Ph.D. or equivalent doctoral degree or have successfully completed three full years of progressively higher level graduate education leading to such a degree or LL.M., if related. To be creditable, such education must demonstrate the knowledge, skills, and abilities necessary to do the work.

OR

Have a combination of qualifying graduate education and specialized experience that when combined together meet the qualification requirements of this position.

To qualify for the GS-12, you must have at least one year of specialized experience equivalent to the GS-11 level or higher in the Federal service. Specialized experience is defined as experience managing GSA SmartPay or other commercial charge card programs, which includes providing program and technical support, administering contracts, developing and delivering training and marketing, conducting financial and trend analyses, and ensuring program compliance.

A panel of Subject Matter Experts (SMEs) will review the resumes of qualified candidates and assign a score for each of these five required Knowledge, Skills, and Abilities (KSAs), for each grade, based on the experience documented in the resume and narrative responses below. 

GS-9: 

1. Knowledge of GSA SmartPay or other commercial charge card program objectives, technical terminology, and uses of services procured sufficient to apply standard procedures to respond to customer inquiries, identify routine issues, and support the administration of program activities under guidance.
2. Knowledge of business management, financial management, customer service and marketing management principles and procedures to perform research, compile data and serve on project teams.
3. Knowledge of major Government acquisition operations including their policies and procedures.
4. Knowledge of business theories and implementation strategies to improve the direction of business management and development.
5. Ability to communicate effectively, written or orally, to convey study findings to higher graded specialists and/or the supervisor.

GS-11:

1. Knowledge of GSA SmartPay or other commercial charge card program objectives, technical terminology, and uses of services procured sufficient to analyze customer requests, resolve non-routine issues, and independently administer program activities, including contributing to planning and implementation of program actions.
2. Ability to communicate effectively with agency and organization customers and contractor administrators for training purposes and technical support.
3. Knowledge of charge card management best practices, benchmarks, and performance metrics to assist in program monitoring and assessments.
4. Knowledge of Federal contract principles and procedures of government-wide and/or commercial charge card services to support acquisition planning activities.
5. Ability to collect and organize data to support responses to information requests from GAO, Congress, Office of Management and Budget (OMB) and other regulators.

GS-12:

1. Knowledge of GSA SmartPay or other commercial charge card services and program objectives, technical terminology, and uses of services procured sufficient to independently manage administration of the program, provide guidance to stakeholders, and evaluate complex issues.
2. Communication skills required to effectively translate and articulate complex or sensitive technical information to diverse stakeholders, including agency leadership, organizational customers, and contractor administrators.
3. Knowledge of charge card management best practices, benchmarks, and performance metrics to make recommendations and improve program efficiency and oversight.
4. Knowledge of Federal contract principles and procedures applicable to the centralized acquisition and administration of government-wide and/or commercial charge card services to participate in acquisition planning and resolve contract administration issues.
5. Ability to work closely with other agencies or departments to develop, coordinate, and deliver responses to information requests from GAO, Congress, Office of Management and Budget (OMB) and other regulators.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

A panel of Subject Matter Experts (SMEs) will review the resumes of qualified candidates and assign a score for each of the five required Knowledge, Skills, and Abilities (KSAs) based on the experience documented in the resume and narrative responses.

Please refer to the KSAs listed above in the Qualifications section. Demonstration of these KSAs must be supported by your resume. Applicants should also make note of each KSA, as you will be asked to address them later in the application process.

Consideration will be given to performance appraisals and incentive awards in merit promotion selection decisions in accordance with 5 CFR 335.103(b)(3). You should list any relevant performance appraisals and incentive awards in your resume so that information will be taken into consideration during the selection process.  If selected, you may be required to provide supporting documentation.

If you are eligible under the Interagency Career Transition Assistance Plan (ICTAP) or GSA’s Career Transition Assistance Plan (CTAP), your resume must clearly demonstrate experience in at least 3 of the 5 required Knowledge, Skills, and Abilities (KSAs) to receive priority consideration.

ALL required documents must be submitted before the closing date. Review the following list to determine what you need to submit.

Your resume should not exceed 2 pages and must demonstrate the specialized experience related to the position for which you are applying. Your resume must contain the following information:

• Name, address, telephone number, email address;
• Job Title (if Federal Service, provide series and grade; if not in GS plan, provide GS equivalent grade);
• Relevant work experience—should include employer name, job title, start and end dates (month/year), the number of hours worked per week and descriptions that explain how you meet the required qualifications in the job announcement.
• Education, certifications or licensures—If the job announcement requires any education, certifications or licensures, make sure to include the required information and any required documents like transcripts.

Your resume should contain enough information to make a valid determination that you fully meet experience requirements for each grade level you are applying to. If you do not provide enough information for us to determine your qualifications, you may be rated ineligible.

Note:  If required to submit an SF-50 (Notice of Personnel Action), an equivalent agency Notice of Personnel Action form is acceptable. The SF-50 or equivalent agency Notice of Personnel Action form must show all of the following: effective date, position, title, series, grade, and rate of basic pay, tenure group 1 (career) or 2 (career-conditional), position occupied group, and name of agency. If you are a GSA employee (except in the OIG), you are not required to submit an SF-50.

If you are claiming veterans preference:
(a) DD-214 that shows your type of discharge, character of service and the dates of your active duty service.
(b) If you are claiming 10-point preference or derived preference (spouse, widow/widower, or parent of a deceased or disabled veteran), you must submit documentation that establishes your entitlement in addition to the DD-214:

• VA disability rating letter or other official documentation (refer to SF-15 for complete list).
• SF-15, Application for 10-Point Veteran Preference

Note: If sufficient documentation is provided to establish 10-point preference, preference may be granted based on the supporting documentation even if the SF-15 is not submitted. If selected, a completed SF-15 will be required prior to appointment.

IF YOU ARE:

Active duty military- Certification on a letterhead from your military branch that includes your rank, character of service (must be under honorable conditions) & military service dates including discharge/release date (must be no later than 120 days after the date the certification is submitted).

Federal employee or Reinstatement Eligible: Submit your latest SF-50.

Eligible under an Interchange Agreement: Submit your latest SF-50.

Former Peace Corp or VISTA volunteer: Submit your Description of Service.

Current or former Land Management Agency Employee - Submit a and b:

     (a) one or more SF-50s, including your most recent one that shows you were on a competitive time-limited appointment(s) with a Land Management Agency and served on the appointment for a period(s) totaling more than 24 months without a break of 2 or more years.
     (b) Copy of your agency’s annual performance appraisal(s) or written reference(s) from a supervisor at the agency verifying satisfactory performance during your appointment(s).

ICTAP/CTAP eligible - submit a, b, and c: (a) proof of eligibility including agency notice; (b) SF-50, and (c) most recent performance appraisal.

Current or former political appointee: Submit your SF-50.

Applying under another special appointment authority: Submit proof of your eligibility under the appropriate appointment authority. See USAJOBS for more information.

If you have a disability: Submit proof of eligibility. For information on eligibility and required documentation, refer to USAJOBS page for more information.

College transcripts: If you are using some or all of your college education to meet qualification requirements for this position, you must submit a copy of your college transcript(s). Transcripts MUST show: name of the institution, student's name, course work/degree(s) completed/conferred and dates. If selected, an official transcript will be required prior to appointment.

For education completed outside the United States, also submit a valid foreign credential evaluation that substantiates possession of the required education.

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