Summary
Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively.
This job is open to
Clarification from the agency
Open to Public
Duties
Responsible for day to day operations of assigned areas within the Housekeeping Department, servicing approximately 350-400 hotel rooms per day. Plans and supervises the work of approximately 35-40 personnel, to include NL-04 Housekeeper Leaders, NA-03 Housekeepers, NA-03 Custodial Workers, and NA-04 Laundry Machine Operators. Prepares work schedules, adjusting as necessary in case of absences or other requirements. Maintains time and attendance rosters for all housekeeping department employees. Schedules annual leave and approve leave request for subordinates. Conducts housekeeping hands on training. Encourages and acts upon employee suggestions for work improvement. Regularly checks work performance for compliance with instructions and adherence to prescribed standards of cleanliness and sanitation. Briefs new personnel of standard operating procedures and standards to be met and closely monitors on the job training. Demonstrates work methods and provides work-related directions. Completes room/area inspections to check for quality of service and adherence to service standards. Ensures employee work meets productivity goals and initiates changes in work pace and/or workload when necessary. Plans and schedules for low and peak periods of occupancy. Responsible for inventory, cash controls, accountability and security of merchandise and equipment. Conducts physical inventories and prepares inventory reports. Ensures worksite materials and tools are available to complete work. Orders cleaning supplies and equipment to maintain proper operating levels. Conducts physical inventories and prepares inventory reports. Maintains daily administrative work, including preparation and submission of accounting records, and operational reports. Initiates work orders for repair and maintenance. Resolves guest complaints and issues related the housekeeping operations. Supervises employees to include, but not limited to: scheduling, assigning and distributing work, coaching, counseling, tutoring, and mentoring employees; approving and disapproving leave, recommending and completing personnel actions, completing performance reviews and signing timecards, training employees, keeping abreast of and actively supporting the principles of the EEO Program, and prevention of sexual harassment. Must be alert to alcohol abuse and take appropriate action. May perform duties of Housekeeper, Laundry Operator, and/or Custodial Worker duties as necessary. Provides World Class Customer Service with an emphasis on courtesy. Assists customers and communicates positively in a friendly manner. Acknowledges customers, smiles and makes eye contact. Asks questions to determine, verify and solve problems. Checks for satisfaction on the quality of goods and services. Takes action to solve problems quickly. Alerts the higher-level supervisor, or proper point of contact for help when problems arise. Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor. Develops and ensures implementation of an activity safety program in accordance with the Base Safety Program. Conducts safety meetings. Advises employees of available safety regulations, instructions, materials and equipment. Promptly reports workplace accidents to the Human Resources Office. Ensures safety training is provided to employees. Complies with OSHA Standards and takes action to correct unsafe or unhealthy working conditions. Ensures employees understand safety infractions that can result in disciplinary actions and follows through with appropriate actions. Ensures minimal loss of duty by complying with "Return To Work" program initiatives, and following up on employee well being. Performs other duties as required.
Requirements
Conditions of Employment
- See Duties and Qualifications
EVALUATIONS:
Qualifications
SKILLS AND KNOWLEDGE: Must be knowledgeable in the operation of a Housekeeping Activity. Must have experience in and thorough knowledge of housekeeping procedures, cleaning materials, and equipment. Must have knowledge of proper care and maintenance of carpets and furniture. Ability to handle and control heavy powered equipment. Advanced knowledge of proper uses of a variety of special cleaning and sanitizing solutions and ability to remove different kinds of stains from a wide variety of surfaces. Detailed knowledge of proper procedures to store chemicals and equipment and safely perform work. Ability to read and understand directions on labels and printed instructions. Basic skills in business administration, scheduling, accounting, policies and performance standards. Skill to supervise employees in the accomplishment of work. Strong ability to communicate effectively orally and in writing. RESPONSIBILITY: Works independently on daily routine schedule following established procedures and policies. Must use judgment in dealing with supervisory problems. May consult with a higher-level supervisor on non-routine issues. PHYSICAL EFFORT: Work requires constant standing, bending, stooping, reaching and lifting of objects. Climbs ladders and operates industrial equipment. Lifts and carries objects up to 45 lbs independently and objects over 45 lbs with assistance. WORKING CONDITIONS: Work is normally performed indoors under normal conditions; however, outdoor work is performed, when required, in all kinds of weather. Exposed to vibration from heavy equipment, strong odors and skin irritations from strong cleaning solutions.
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
The Federal government offers a number of exceptional benefits to its employees. Benefits you get to enjoy while working at MCCS include but are not limited to: • Stability of Federal Civilian Service • People with passion for doing work that matters • Quality of Work Life Balance • Competitive Pay • Comprehensive Benefit Packages • Marine Corps Exchange and Base Facility Privileges
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Your application/resume and supporting documentation will be used to determine whether you meet the job qualifications listed on this announcement. This vacancy will be filled by the best qualified applicant as determined by the selecting official.
Required Documents
Varies - Review "OTHER INFORMATION"
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from
schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply
All applications must be submitted online via the MCCS Careers website: https://careers.usmc-mccs.org
Resumes/applications emailed or mailed will not be considered for this vacancy announcement.
Note: To check the status of your application or return to a previous or incomplete application, log into your MCCS user account and review your application status.
If you are using an employment preference, please use the list below to ensure your application includes the correct required documents to verify eligibility:
PREFERENCE - REQUIRED DOCUMENTS (MUST BE ATTACHED TO APPLICATION)
Military Spouses
Copy of the sponsor PCS orders identifying a dependents-authorized move and reporting date to the new duty location.
Copy of marriage license or military dependent ID if dependent name is not listed on PCS orders. In order to qualify, date of marriage or military dependent ID must be prior to reporting date listed on PCS orders.
For spouses with current or prior Federal service, submit a copy of the most recent performance appraisal rating and, if applicable, documentation of appointment eligibility.
Veterans
Copy of DD214 citing general or honorable discharge.
Persons with Disabilities
Proof of Disability Documentation from: doctor, licensed medical professional, licensed rehabilitation professional, or any federal, state, District of Columbia, or US territory agency that issues or provides disability benefits.
Next steps
All applicants who submit an application via our Careers page at https://careers.usmc-mccs.org will be able to view their application status online.
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