Summary
This position is located within the Department of Homeland Security (DHS), Immigration and Customs Enforcement (ICE), Enforcement and Removal Operations (ERO), ICE Health Service Corps (IHSC), Office of the Deputy Assistant Director of Health Care Compliance. The incumbent reports directly to the Supervisory Healthcare Consultant. This position is non-supervisory.
This position is only open to current USPHS officers.
USPHS Call to Active Duty candidates are not eligible for this position.
This job is open to
Clarification from the agency
Applicants must be a current USPHS Commissioned Corps Officer.
USPHS Call to Active Duty (CAD) candidates are not eligible for this position.
Civilians are not eligible for this position.
Duties
DUTIES AND RESPONSIBILITIES:
- As delegated by supervisory chain, incumbent carries out program functions and services for the agency's Reasonable Modifications Program & Healthcare Compliance Division. Services include are not limited to the following: medical complaints, detainee disability identification and reasonable modifications, and data analysis. Incumbent utilizes federal regulations, agency policies, agency procedures, and specialized health care knowledge. Program functions require incumbent to communicate with individuals within and outside the department and requires extensive and basic collaboration to meet program goals. The incumbent independently performs a variety of functions which include fact-finding, analyzing data, and resolving complex problems. Incumbent may serve as the primary contact for leading projects as assigned.
- Maintains awareness of program operational issues. Briefs and advises supervisory chain on program activities. Communicates program activities to agency leadership and stakeholders. Communication may require different formats (e.g., reports, oral reports, support materials), reoccurring frequency, and multiple communications based on stakeholder (e.g., custody). As necessary, the incumbent represents the office at briefings and meetings; and, coordinates meetings and presentations.
- As delegated by supervisory chain, incumbent carries out program functions and services for the Health Care Compliance Division. Services include are not limited to the following: operations, performance of programs, policy, in adherence with agency and national standards. Incumbent utilizes federal regulations, agency policies, agency procedures, local accreditation standards, national accreditation standards and evidence-based treatment. Program functions require incumbent to communicate with individuals within the department and requires extensive and basic collaboration to meet program goals. The incumbent independently performs a variety of functions which include fact-finding, analyzing data, and resolving complex problems. Incumbent may serve as the primary contact for leading projects as assigned.
- As an intermediate level officer, you will collaborate with internal and external agency stakeholders at the local, regional, and national level to assist in program development, and implementation of program functions, utilizing current resources such as agency directives and national based standards.
Medical Complaints:
- Review medical complaint responses from field to ensure responses are grammatically correct, relevance to grievance submitted, succinct, and in accordance with IHSC, detention, and community standards.
- Identifies potential areas of compliance vulnerability and risk; develops/implements corrective action plans for resolution of problematic issues specifically for our Intergovernmental Service Agreement (IGSA) facilities and provides general guidance on how to avoid or address similar situations proactively.
- Initiates corrective action plans and incident reports and coordinates corrective action plans for deficiencies found from various detention audit groups.
- Tracks and follows up on corrective action plans to ensure compliance with corrective action plans (this can be in collaboration with Field Medical Coordinators and Medical Quality Management Unit). Duty to phased to Medical Quality Management Unit in future.
Reasonable Modifications Program Management:
- Collaborates with IHSC facility medical staff, Field Medical Coordinators, and local Supporting Disability Access Coordinators (SDAC) to address detainee disability cases of concern to ensure accommodation needs are addressed and facilities are compliance with agency policy and federal law.
- Serves as a point of contact for the ERO Disability Access Coordinator (EDAC) to ensure detainees receive proper disability accommodation when required.
- Collaborates with the EDAC to resolve allegations involving detainee disability access needs reported by detainees, the DHS Office of Civil Rights and Civil Liberties, non-governmental individuals/organizations, or other ICE stakeholders.
Other Responsibilities:
- Reviews Availability of Health Care (AHC) request summaries prepared by IHSC Managed Care Program Coordinators to determine if the care required by the affected individual is available in the country the individual will be removed to. An AHC request is a formal request that is used to help inform ERO about potential medical care availability limitations in a country that may adversely impact an alien upon removal.
- Maintains current knowledge of evidence-based practices and community health standards.
- Maintains functional proficiency, patient confidentiality, and ease of use utilizing electronic health records as required by, and appropriate to, position.
- Other duties as assigned as program evolves.
Requirements
Conditions of Employment
- You must be a U.S. citizen to apply for this position.
- You must successfully pass a background investigation.
- You must successfully pass a drug screen.
- Males born after 12/31/59 must certify registration with Selective Service.
- Requirements by Closing Date: Unless otherwise noted, you must meet all requirements by the closing date of the announcement.
- Service Remaining Requirement Agreement: Upon appointment to this position, officers will be required to serve an 18 to 24-month commitment to IHSC.
- Applicants must be a current USPHS Commissioned Corps Officer.
USPHS Call to Active Duty (CAD) candidates are not eligible for this position.
Civilians are not eligible for this position.
Qualifications
COMPETENCIES:
- Strong organizational and time management skills.
- Makes well-informed, effective, and timely decisions, even when data are limited, or solutions produce unpleasant consequences; perceives the impact and implications of decisions.
- Identifies and analyzes problems; weighs relevance and accuracy of information; generates and evaluates alternative solutions; makes recommendations.
- Treats others with courtesy, sensitivity, and respect. Considers and responds appropriately to the needs and feelings of different people in different situations.
- Makes clear and convincing oral presentations. Listens effectively; clarifies information as needed
- Writes in a clear, concise, organized, and convincing manner for the intended audience.
- Behaves in an honest, fair, and ethical manner. Shows consistency in words and actions. Models high standards of ethics.
PHYSICAL DEMANDS:
- Sitting and/or standing for extended periods of time (6-8 Hours).
- Performing repeated bending motion.
- Average manual dexterity for computer operation.
- Phone use for extended periods of time.
- Occasional Travel required (<20%). The incumbent selected will TDY as needed to provide clinical care support at IHSC-staffed detention facilities with critical staffing needs and will travel to conduct site visits.
Education
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:
- Nurse practitioner or physician assistant; with at a minimum, a master's degree or a combination of education, 3 years of training and experience which provides the desired knowledge skills and abilities to perform the positions duties and responsibilities.
- Minimum of three years of direct experience with, and high level of proficiency in Microsoft Office programs, specifically Microsoft Word®, Excel, Outlook and SharePoint.
- The incumbent must fulfill the obligation(s) of their licensing or certifying body to maintain current status. This position requires incumbent to perform clinical activities within the scope of clinical license in times of critical needs within the agency.
- Experience with correctional health systems, preferred.
- Proficiency with presentation of medically related information.
- Ability to apply analytical, medical and clinical skills and knowledge in a detention health services environment.
- Ability to independently perform the functions/duties listed below with minimal to no supervision.
- Ability to adapt to sudden changes in schedules and flexibility in work requirements.
- Ability to navigate in an electronic work environment including electronic health records, web-based training and communications.
- Knowledge of regulations (HIPAA/Privacy Act) regarding the confidentiality of patient medical records and information as well as Personally Identifiable Information (PII).
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
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Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
We will review your resume and supporting documentation to ensure you meet the minimum qualification requirements. You may be selected for an interview at the hiring authority's discretion. You will be notified of selection or non-selection.
Required Documents
To apply for this position, you must provide a complete Application Package. Please note that if you do not provide all required information, as specified in this announcement, you may not be considered for this position.A complete application includes:
U. S. Public Health Service Officers
- Cover Letter/Letter of Interest. Please include location preference here.
- Degrees. (Place under "Diploma/GED")
- Professional license. (If applicable)
- Additional professional certificates. (If applicable)
- Three professional references. (i.e., name, title and contact information)
- Official USPHS Promotion CV - e.g., relevant experience, education, training. (Place under "Resume")
- A copy of your Certificate of Investigation (located in your eOPF).
- *Three most recent Commissioned Officer Effectiveness Reports (COER). (Place under "Performance Appraisal")
- For current IHSC PHS officers, IHSC Recruiting requires applicants to provide a copy of your current Service Remaining Requirements Agreement.
- Indicate if you have an Assignment Pay (AP) Agreement and the date of the end of your AP Agreement.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from
schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply
To apply for this position, you must submit the required documentation outlined under the REQUIRED DOCUMENTS section below.
The complete initial Application must be submitted by 11:59 PM (EST) on 10/12/2024.
PLEASE NOTE: If your materials are not received by the closing date, your application will be evaluated solely on the information available and you may not receive full consideration or may not be considered eligible. Also, if you do not provide a valid email address, you may not be notified of the outcome of your application.
To begin the process, click the Apply Online button to create an account or log into your existing USAJOBS account. Follow the prompts to complete the occupational questionnaire. Please ensure you click the Submit My Answers button at the end of the process.
Note: To check the status of your application or return to a previous or incomplete application, log into your USAJOBS account, select Application Status, and click on the more information link under the application status for this position.
Applications and supporting documentation will not be accepted by mail or email. If you need further assistance, contact the Human Resources Office representative listed on this announcement at least one day prior to the closing date for further instructions.
Next steps
Once you submit your application, we will assess your experience and training, identify the best-qualified applicants, and refer those applications to the hiring manager for further consideration and interviews. We will notify you by email after each of these steps has been completed. Your status will also be updated on USAJOBS throughout the process. To check your status, log on to your USAJOBS account, click on "Application Status," and then click "More Information." We expect to make a job offer within 60 days after the deadline for applications. If you are selected, we will conduct a suitability/security background investigation. View more information on applying for federal employment.
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