Hotel Desk Clerk NF-01 Job in Waianae, HI

Vacancy No. O4NAFEW-24-12661434 Department Army Installation Management Command
Salary $17.00 to $18.00 Grade 1 to 1
Perm/Temp Permanent FT/PT Part-time
Open Date 1/6/2025 Close Date 3/3/2025
Job Link Apply Online Who may apply Public
Locations:
Waianae, HI


Summary

This position is located at Pililaau Army Recreation Center, Waianae, Hawaii (Island of Oahu).

This position is eligible for night differential as applicable.

To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.) for professional and personal references on your resume.

This job is open to

Clarification from the agency

U.S. Citizens and Non-U.S. Nationals who have resided in the U.S. or U.S. Territory for three (3) or more continuous years immediately preceding the start of Federal affiliation.

Duties

  • Makes reservations for incoming guests based on room availability and assists clientele in the completion of required forms and registration cards.
  • Conducts interview with guests to determine suitable room assignments.
  • Assists clientele with completing required forms and registration cards. Respond to inquiries regarding the rules and regulations governing the assignment and use of quarters.
  • Issues room keys and provides statement of non-availability when applicable. Updates registration information on registration cards.
  • Orients guests concerning use of facilities and equipment, and other facilities available on post.
  • Answer billing inquiries and concerns.
  • Assists or arranges transpiration services.
  • Computes charges for guests checking out, receives payments and room keys; renders receipts. At end of shift, reconciles and secure cash .

Requirements

Conditions of Employment

  • Direct Deposit and Social Security Card is required.
  • Meet qualification/eligibility/background requirements for this position.
  • A one-year probationary period may be required.
  • Satisfactorily complete an employment verification (E-Verify) check.
  • Subject to satisfactory completion of all pre-employment checks in accordance with AR 215-3, to include a Tier 1 background investigation.
  • Employee may be required to stand for extended periods of time.
  • Work hours may include weekends, holidays and night duty.

Qualifications

MINIMUM QUALIFICATION CRITERIA:

1. Proficiency in addition, multiplication, and division at a level sufficient to complete required reports.
2. Strong verbal communication skills and strong customer service skills.
3. A minimum of one year experience in a hotel front desk role is preferred.

HIGHLY PREFERRED CRITERIA:
1. Minimum of 2 years experienced as a hotel desk clerk.
2. Candidates must have hands-on experience with system (i.e. Recreational Lodging Systems INFOR).
3. Must have knowledge or experience with Army MWR and/or DOD MWR.

**To be evaluated as a highly qualified candidate, your resume MUST clearly reflect the knowledge and experience listed under the highly preferred criteria and minimum qualifications listed above.

Additional information

Area of Consideration:

  • The Area of Consideration for this vacancy announcement is LOCAL, Island of Oahu. (Military Spouse Preference (MSP) and Involuntarily Separated Military Preference (ISMP) eligible candidates are included in the area of consideration.
PCS Costs
  • Payment Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government's interest.
Manual Applications:
  • If you are unable to apply online, you may submit your application package using a manual application method. Please contact the NAF Human Resources Office or representative listed on this job announcement to request a copy of the manual application form. All completed manual application forms (along with resume and other supporting documentation) must be received no later than 3:00 PM HST by 03/03/2025 in order to process your application in a timely manner. Please note that neglecting to respond to the job-related questions may result in an ineligible rating.
Pay-Band (NF or CY) Allowances and Differentials
  • This is a pay-banded position.
  • Sunday premium pay may be authorized by the Garrison Commander. If authorized, only regular (full-time, part-time, limited tenure and seasonal) employees may be paid Sunday premium pay. When authorized, Sunday premium will be paid at the rate of 25% of the basic rate for all hours of non-overtime, when any part of the scheduled tour of duty is performed on Sunday (to a maximum of 8 hours per Sunday). Sunday premium will be paid at the rate of 25% of the basic rate for all hours of non-overtime, when any part of the scheduled tour of duty is performed on Sunday (to a maximum of 8 hours per Sunday).
  • Night differential may be authorized by the Garrison Commander. When authorized, night differential will be paid at the rate of 10% basic rate for hours of non-overtime work performed between 1800-0600.
Please check out our Applicant Information Kit: Other:
  • This announcement is an open continuous announcement where applicants will be referred to hiring officials at various cut-offs until the position is filled; First cut-off date: January 14, 2025.
  • Information may be requested regarding the vaccination status of selectees for the purposes of implementing workplace safety protocols. For more information, visit https://www.saferfederalworkforce.gov/faq/vaccinations/
  • Additional referrals may be made from this vacancy announcement for up to 90 days after the closing date.
  • Army PAY SETTING Rules/Requirements apply to this vacancy announcement.
  • Refusal of a military spouse to participate in established recruitment procedures for a RFT or RPT position (for example, interview, and so forth) is considered a declination of employment and is a basis for termination of SEP entitlement for the current PCS of the sponsor.
  • Any individual who was required to register with Selective Service and who is not registered or knowingly and willfully did not register before the requirement terminated or became inapplicable to the individual, will not be appointed.

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Applicants can claim the following eligibilities:

  • NAF Preference - Involuntarily Separated From the Military
  • NAF Preference - Spouse Employment Preference (SEP)
  • NAF Priority Consideration - Business Based Action
  • NAF Priority Consideration - Current Appropriated Funds Employee CNE (APF)
  • NAF Priority Consideration - Current/Former NAF Employee (CNE/FNE)
  • NAF Priority Consideration - Outside Applicant Veteran (OAV)
  • NAF Priority Consideration - Parent of a Veteran (OAV)
  • NAF Priority Consideration - Spouse/Widow(er) of a Veteran (OAV)


If you are claiming any of the above eligibilities, your supporting documentation must be received at the time of application.

Required Documents

The following documents must be submitted with your application:

  • Resume


The below items are accepted and may be needed to support a qualification and/or a claimed priority/preference:
  • Resume

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

You may submit your application package using one of the two methods identified below:
1. Electronically (preferred) at https://www.usajobs.gov/ and search for Vacancy Number (VIN): 12661434. Announcement closes at 11:59 PM Eastern Time on 03/03/2025 to receive consideration.

  • Click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application. Click this link to preview the application: https://apply.usastaffing.gov/ViewQuestionnaire/12661434.
  • Complete the online application, verify the required documentation is included with your application package, and submit the application.
  • You must re-select your resume and/or other documents from your USAJOBS account, or your application will be incomplete.
  • It is the applicant's responsibility to verify that the application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date. Uploaded documents may take up to one hour to clear the virus scan.
  • Additional information on how to complete the online application process and submit your online application may be found on the USA Staffing Applicant Resource Center.
2. Manually: Please refer to the "Additional Information" section of this announcement for instructions.

Agency contact information

NAF CPAC Hawaii Job Information Center
Address
EW-NAF-W3RBAA US ARMY GARRISON HAWAII
DO NOT MAIL
Fort Shafter, HI 96858
US
Learn more about this agency

Next steps

Your resume will be reviewed to verify that qualification requirements have been met.
We appreciate your interest in this position!


Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.


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