Summary
The FBI's IT Infrastructure Division (ITID) is seeking highly qualified ICAM Information Technology Specialist, to create a trusted IT environment by identifying, evaluating, engineering, and maintaining enterprise identity, credentialing, and access management solutions. If you thrive in a challenging and dynamic environment where innovation and excellence are paramount, working in the Identify, Credentialing, and Access Management Office (ICAMO) is the opportunity for you!
This job is open to
Clarification from the agency
All U.S. Citizens.
Duties
- Monitor FBI internal ticketing system for credentialing operational issues and collaborate with customers in a timely manner to address their concerns.
- Leverage credentialing admin tools to support PIV, NSS PKI, SCINET PKI onboarding of FBI personnel.
- Collaborate with key IT stakeholders when required to address FBI personnel credentialing related issues.
- Collaborate with FBI field offices (FO) to assist as needed with PKI certificates related issues.
- Support the management of NSS PKI card.
Requirements
Conditions of Employment
- Must be a U.S. citizen
- Must be able to obtain a Top Secret-SCI clearance
ALL applicants must verify completion of the basic education requirement by submitting a copy of college transcripts by the closing date of the vacancy announcement.
Qualifications
Please make sure your specialized experience/requirement(s) can be identified in your resume. Applicants must meet the qualification requirements by the closing date of this announcement.
Specialized Experience:
GS-9: Applicant must possess at least one (1) year of specialized experience equivalent to the GS- 7 grade level. SE is defined as follows:
- Experience supporting end users, various IT products, capabilities, services, and/or processes; providing testing support and offering recommendations regarding potential enhancements and/or incident resolution/remediation.
- Experience providing advice and/or guidance to various levels of personnel regarding administrative and technical matters related to IT programs and/or services.
- Experience configuring, installing, troubleshooting, repairing and/or maintaining computer systems, applications, and/or other IT products/services/capabilities.
Education
All degrees must be from an accredited college or university. Education may be substituted for specialized experience as follows:
Graduate Education:
GS-9: Applicant must have a master's or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree or LL.B. or J.D., if related.
Education completed in foreign colleges or universities may be used to meet the above requirements provided you can show foreign education is comparable to that received in an accredited educational institution in the United States.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Your application will be evaluated and rated under the FBI's Candidate Rating Procedures. Your resume and supporting documentation will be used to determine whether you meet the job qualifications listed in this announcement and will be compared to your responses to the online assessment questionnaire. High self-assessment in the vacancy questions that is not supported by information in your resume, and/or supporting documents may eliminate you from Most Competitive status.
Your application will then be placed in one of three categories: Most Competitive, Competitive, or Least Competitive. Names of candidates in the Most Competitive category will be sent to the hiring official for employment consideration. Veterans' preference will be applied.
All applicants will be rated on the following Competencies:
- Customer Service
- Information Management
- Technology Awareness
- Collaboration
- Communication
- Problem Solving
- Initiative
Required Documents
To apply to this position, interested applicants must provide a complete application package by the closing date which includes:
- Your resume, specifically noting relevant work experience and associated start and end dates
- A complete assessment questionnaire
- Other supporting documents (if applicable):
- College transcripts, if qualifying based on education or if there is a positive education requirement
- Notification of Personnel Action, SF-50; not applicable to current FBI employees
- Memorandum for Record (MFR), Please see Additional Information
- Most recent Performance Appraisal; not applicable to current FBI employees
- Veterans: DD 214; Disabled Veterans: DD 214, SF-15, and VA letter dated 1991 or later
Documents that were uploaded one or more years ago will need to be uploaded again. Although an applicant may see these documents within their current profile, the HR Specialists may not have access to view them. All applicants are being asked to upload another copy (if applicable) to ensure the staffing units can review the complete application.
How to Apply
To apply for the ICAM Specialist position, please click here.
Next steps
Once your complete application is received we will conduct an evaluation of your qualifications and determine your ranking. The Most Competitive candidates will be referred to the hiring manager for further consideration and possible interview. You will be notified of your status throughout the process.
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