IRS Taxpayer Services (TS) - Accepting Resumes from Veterans Recruitment Appointment (VRA) Job

Vacancy No. 25-12549120O-TSS-MULTI-2T11 Department Internal Revenue Service
Salary $28,880.00 to $117,400.00 Grade 2 to 11
Perm/Temp Permanent FT/PT Part-time
Open Date 10/1/2024 Close Date 9/30/2025
Job Link Apply Online Who may apply Status Candidates
Locations:
Fresno, CAOakland, CADenver, COJacksonville, FL


Summary

The Internal Revenue Service (IRS) offers several career options for people who have proudly served our country. With so many diverse career fields available in our agency, your solid military experience and willingness to selflessly serve can avail you of a rewarding career in public service.
For consideration at IRS under non-competitive hiring authorities for veterans, please see below for more information. To learn more about opportunities for veterans, please visit FedsHireVets.gov.

This job is open to

Clarification from the agency

This announcement is being used as a repository. During the life of the announcement, hiring managers may request to receive names of interested candidates. Applications will be filtered by series, grade level and location. We do not know whether any particular series/grade/location will have vacancies during the life of the announcement. You will not receive regular updates regarding your application. If you are referred to a hiring manager for consideration, you may or may not be contacted.

Duties

WHAT IS THE TAXPAYER SERVICES (TS)DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Your application will be placed into a pool of eligible veterans for notification of available opportunities in your selected areas of interest or selection via a non-competitive hiring authority for veterans.

This announcement may be used to fill one or more vacancies at any time without notification, in any series or grade. Typical job opportunities within IRS can include, but are not limited to, the following occupations:

  • 0301 Group/Unit Manager
  • 0303 Clerk
  • 0305 Mail Clerk
  • 0318 Secretary
  • 0335 Computer Assistant
  • 0340 Program Manager
  • 0343 Management and Program Analyst
  • 0344 Management and Program Assistant
  • 0350 Peripheral Equipment Operator
  • 0501 Tax Analyst
  • 0525 Accounting Technician
  • 0592 Tax Examining Technician
  • 0962 Contact Representative (Customer Service Representative)
  • 1040 Interpreter
  • 1531 Statistical Assistant
  • 1910 Quality Assurance Specialist

Requirements

Conditions of Employment

  • Must be a U.S. Citizen or National and provide proof of U.S. Citizenship. (Birth certificate showing birth in the U.S; Unexpired U.S. Passport; Certificate of Citizenship or Naturalization; or Report of Birth Abroad of a U.S. Citizen (Form FS-240))
  • A 1-year probationary period is required.
  • A 1-year supervisory or managerial probationary period is required.
  • Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.
  • Undergo a review of prior performance/conduct and an income tax verification. Refer to "Get Your Tax Record" at http://www.irs.gov/ to check the status of your account, balance owed, payment history, make a payment, or review answers to tax questions. If you are not in compliance, you will be determined unsuitable for employment with IRS.
  • This position requires that the successful candidate undergo personnel vetting, which includes a background investigation and enrollment upon onboarding into "Continuous Vetting." Enrollment in Continuous Vetting will result in automated record checks being conducted throughout one's employment with Treasury. The successful candidate will also be enrolled into FBI's Rap Back service, which will allow Treasury to receive notification from the FBI of criminal matters (e.g., arrests, charges, convictions) involving enrolled individuals in near real-time. For more information regarding your rights refer to Noncriminal Justice Applicant's Privacy Rights - FBI, FD-258 Privacy Act Statement - FBI, and SEAD-3-Reporting-U.pdf (dni.gov).
  • Complete a Declaration for Federal Employment to determine your suitability for Federal employment, at the time requested by the agency.
  • If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service System or are exempt from having to do so.
  • Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9. Federal law requires verification of the identity and employment eligibility of all new hires in the U.S. These documents must be unexpired original or certified copies.

Qualifications

VETERANS' RECRUITMENT APPOINTMENT (VRA)
To be eligible you must meet ONE of the following requirements:
  • A Disabled Veteran.
  • Veterans who served on active duty in the Armed Forces during a war declared by Congress, or in a campaign or expedition for which a campaign badge has been authorized.
  • Veterans who, while serving on active duty in the Armed Forces, participated in a military operation for which the Armed Forces Service Medal (AFSM) was awarded, to include the Global War on Terrorism Service Medal.
  • Veterans separated from active duty within the past 3 years.
AND
  • Veterans who separated under honorable conditions (this means an honorable or general discharge)
SPECIAL HIRING AUTHORITIES FOR VETERANS
For a list of special hiring authorities designed specifically for veterans for which 10-point veterans may be eligible. Visit Feds Hire Vets Special Hiring Authorities for Veterans web page.

Applicants wishing to be considered for employment at IRS through the Selective Placement Program may also submit an application using IRS's competitive selection process by responding to a specific job opportunity announcement listed on IRS's job opportunity page at: https://www.usajobs.gov/Search/Results?a=SZ00&hp=public&p=1

AND
You must have any specific requirements that may be required by job type and may include the following: education, maximum entry age, physical qualifications, medical qualifications, drug testing, bilingual requirements, typing requirements, etc.

Education

For positions with an education requirement, or if you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or equivalent. An official transcript will be required if you are selected.

A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here (Section 3, Explanation of Terms) or here for Foreign Education Credentialing instructions.

Additional information

Requirements Section Continued-

  • The Fair Chance to Compete for Jobs Act prohibits the Department of Treasury and its bureaus from requesting an applicant's criminal history record before that individual receives a conditional offer of employment. In accordance with 5 U.S. Code § 9202(c) and 5 C.F.R § 920.201 certain positions are exempt from the provisions of the Fair Chance to Compete Act. Applicants who believe they have been subjected to a violation of the Fair Chance to Compete for Jobs Act, may submit a written complaint to the Department of Treasury by email at, FairChanceAct@treasury.gov. To learn more, please visit our page at: Treasury.gov/fairchanceact.
  • File a Confidential Financial Disclosure Report within 30 days of appointment and annually from then on.
  • The employment of any candidate, including a current employee or a new hire, selected for this position may be conditional upon classification and/or audit of federal tax returns. This audit may include up to 2 years of returns.
  • Obtain and use a Government-issued charge card for business-related travel.
Additional Information-
  • We may select from this announcement or any other source to fill one or more vacancies. Additional jobs may be filled.
  • The salary range indicated in this announcement reflects the minimum locality pay up to maximum locality pay for all duty locations listed. The range will be adjusted for selected duty location. General Schedule locality pay tables may be found under Salaries & Wages.
  • Both bargaining and non-bargaining unit position may be filled.
  • Tour of Duty will be determined at time of selection.
  • Alternative work schedule, staggered work hours or telework may be available.
  • In the event that a building is closed due to rent management, new hires may be placed in a local commuting location.
  • Telework Eligible Positions: Telework eligible positions do not guarantee telework. Employees must meet and sustain IRS telework eligibility requirements (e.g., reporting at least twice a pay period to your assigned Post of Duty (POD)) and supervisor's approval to participate in the IRS Telework Program. Employees must also be within a 200-mile radius of their official assigned post-of-duty (POD) while in a telework status. As a reminder - If you are selected for a position, you are responsible for reporting to your designated POD (location) on the negotiated start date or as directed by management.
  • Relocation expenses - NONE.
  • A recruitment incentive may be offered.
  • Click on "Learn more about this agency" button below to view Eligibilities being considered and other IMPORTANT information.
  • WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? Visit us on the web at www.jobs.irs.gov.

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Rating: Your application includes your resume, responses to the online questions, and required supporting documents. Please be sure that your resume includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your resume may result in a "not qualified" determination. Applicants who disqualify themselves will not be evaluated further.

VRA Applicants will be referred in accordance with 5 CFR 302.304 using unranked order. Under this method, preference eligibles having a compensable service-connected disability of 10 percent or more are considered first, followed, second, by other 10-point preference eligibles, third, by 5-point preference eligibles, fourth by sole survivorship preference eligibles, and last, by nonpreference eligibles.


Your application will be considered based on education, training, and quality of your experience.

Your application will be retained in our active files for one (1) year from the date of receipt.

Referral: Applicants who meet the basic qualification requirements will be referred to the selecting manager for consideration as positions become available.

You may be required to participate in a selection interview (telephonic and/or in person at the discretion of the Selecting Official in accordance with hiring polices). We will not reimburse costs related to the interview such as travel to and from the interview site.

Required Documents

The following documents are required and must be provided with your application. All application materials, including transcripts, must be in English.

  1. Resume - Your resume MUST contain dates of employment (i.e., month/year to month/year or present). To ensure you receive full credit for relevant experience, include the hours worked per week. We recommend that your resume not exceed 5 pages. If including Federal service experience, you MUST provide the pay plan, series, and grade, i.e., GS-0301-09. If the pay plan, series, and grade are not provided, it may result in an ineligible determination.
    Your resume must NOT include photographs, classified or government sensitive information, social security number (SSN), encrypted/digitally signed documents, links to external sources, or other inappropriate material or content. If your resume contains prohibited information as listed above, your application will be determined ineligible, and you will not receive consideration for this position. (Cover letters are optional.) Please view Resume Tips. It is also recommended that your resume not include personal information such as age, gender, religion, race, disability, etc.
  2. Online Application - Questionnaire responses
  3. Education - See Education Section above
  4. Veterans' Preference (if applicable) - You MUST submit a copy of your DD-214 (Member 4 copy), or other official documentation from a branch of the Armed Forces or the Department of Veterans Affairs showing dates of service and type of discharge. If you are serving under active duty, provide certification from the Armed Forces that you will be discharged or released within 120 days from the date of certification. The certification must indicate your dates of service, rank and that you will be separated under honorable conditions.
    10-point preference eligible - Submit an Application for 10-point Veteran Preference, SF-15, along with the required documentation listed on the back of the SF-15 Veterans Affairs/Armed Forces certification must include the percentage of the service-connected disability or disabilities (including the "combined" percentage if you have more than one disability). Refer to FedsHireVets for additional information on veterans' preference
Please note that if you do not provide all required information, as specified in this announcement, your application will be determined incomplete, and you will not be considered for this position (or may not receive the special consideration for which you may be eligible).

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

The following instructions outline our application process. You must complete this application process and submit any required documents by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement. We are available to assist you during business hours (normally 8:00 a.m. - 4:00 p.m. ET, Monday - Friday). If applying online poses a hardship, please contact us by noon ET on the announcement's closing date. Treasury believes in a working environment that supports inclusion; to review reasonable accommodation policies and procedures please visit https://www.opm.gov/policy-data-oversight/disability-employment/reasonable-accommodations/. We provide reasonable accommodation to applicants with disabilities on a case-by-case basis; contact us if you require this for any part of the application and hiring process. Please contact us [or Enter Contact's name and Phone # or e-mail address] if you require this for any part of the application and hiring process.

  • To begin, either click the "Create a New Account" button and follow the prompts to register or if you previously registered, click the "Apply Online" button and follow the prompts.
  • You will be re-directed to Treasury's hiring system to complete your application process; answer the online questions and submit all required documents. (To submit supporting documents, click one of the available options; Upload; Fax; or Reuse existing documents. To protect your privacy, we suggest you first remove your SSN). Also, go to "My Account" to view and update your information, as necessary.
  • To complete, you must click the "Finish" button located at the bottom of the "Application Review" page.
  • To verify your application is complete, log into your USAJOBS account, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received.
  • To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.
If you are experiencing system issues with your application, please contact the USAJOBS Help Desk.

Agency contact information

IRS Ogden/Fresno External
Address
TS SC - Accounts Management - Puerto Rico
1111 Constitution Ave NW
Washington, DC 20224
US
Learn more about this agency

Next steps

Once your application package and online questionnaire is received you will receive an acknowledgement email. You are responsible for checking status updates and notifications in USAJOBS. Hard copy notifications will not be sent to you. You may check the status of your application for this position at any time by logging onto the USAJOBS "My Account" tab and clicking on "Application Status." For a more detailed update of your application status, you may click on "more information." Please notify us if your contact information changes after the closing date of the announcement. If your email mailbox is full or blocked (SPAM) you may not receive important communication that could affect your consideration for this position.

Our comprehensive benefits are very generous. Our benefits package includes:

  • Challenging work, opportunities for advancement, competitive salaries, bonuses and incentive awards.
  • Eleven paid holidays, 13 days of sick leave, and 13 to 26 days of vacation time each year.
  • Access to insurance programs that may be continued after you retire.
  • A wide choice of health insurance plans, coverage for pre-existing conditions, and no waiting periods. We pay a substantial amount (up to 75%) of the health insurance premiums.
  • A retirement program which includes employer-matching contributions.
  • Learn more about Federal benefits programs at: Pay and benefits.

Additional Locations


Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.


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