IT Program Manager (INFOSEC) Job in Washington, DC

Vacancy No. CA-2025-0150 Department Department of State - Agency Wide
Salary $167,603.00 to $195,200.00 Grade 15 to 15
Perm/Temp Permanent FT/PT Full-time
Open Date 6/3/2025 Close Date 6/9/2025
Job Link Apply Online Who may apply Status Candidates
Locations:
Washington, DC


Summary

This position is located in the Office of Consular Systems and Technology, Bureau of Consular Affairs (CA/CST), in the U.S. Department of State. The mission of the office of Consular Systems and Technology is to develop, install, provide training for, manage, and support the Bureau of Consular Affairs information technology systems in support of both domestic offices and overseas posts. 

Duties

  • Develops clear program objectives and guidelines to provide leadership in directing the planning and execution of comprehensive reviews and analyses of Office programs and operations.
  • Establishes internal controls and processes to oversee the development, implementation, and maintenance of information security and privacy policies, standards, guidelines, baselines, processes, and procedures.
  • Provides guidance and technical expertise in overseeing the efforts of teams that patch and secure databases, workstations, servers and network operating systems.
  • Oversees the formulation of and presents and defends the annual operating budget for the Office, monitors the allocation and expenditure of approved budgets in accordance with established financial plans and priorities.
  • Provides authoritative advice and consultation on the planning, design, development, deployment, operation, and support of all IT systems and services provided by the Office of Consular Systems and Technology.

Requirements

Conditions of Employment

  • U.S. Citizenship is required.
  • Incumbent will be subject to random drug testing.
  • Must be able to obtain and maintain a Top Secret security clearance.
  • Statement of Employment & Financial Interest required prior to appointment.

Qualifications

Applicants must meet all the required qualification requirements described below by the closing date of this announcement. 

NOTE: Applicants must meet time-in-grade and time after competitive appointment requirements, by the closing date of this announcement.

Time-In-Grade Requirements: Federal applicants must have served 52 weeks at the next lower grade to satisfy time-in-grade restrictions, per 5CFR 300, Subpart F.

Applicants applying for the GS-15 grade level must meet the following requirements: Have IT-related experience demonstrating EACH of the four competencies AND specialized experience listed below:

  1. Attention to Detail - experience reviewing my own information technology-related work or data and have been responsible for reviewing the work of others to ensure accuracy, completeness, and consistency with standards.
  2. Customer Service - developing and maintaining relationships with customers, anticipating, and assessing the current and future information technology needs of customers, and developing or identifying information technology products or services that are tailored to meet customer needs. 
  3. Oral Communication - briefing senior-level management and IT staff on the status of information technology systems, projects, or daily operations, including the communication of complex technical information to a non-technical audience.
  4. Problem Solving - identifying alternatives to address unique, highly complex, or sensitive information technology-related issues. I have anticipated information technology-related problems and have identified and evaluated potential sources of information to generate alternative solutions.

AND Have at least 1 full year of specialized experience equivalent to the GS-14 level in the Federal service which provided you with the particular knowledge, skills and abilities to perform the duties of the position.

Qualifying specialized experience must demonstrate the following:

  • Experience serving as a principal advisor to and establishing an organization’s vision with a senior executive / senior leadership team.
  • Experience collaborating within an agency and among other government agency stakeholders to foster and implement mutually beneficial IT strategies, business processes and workflows for the design, development and delivery of secure, efficient and user-centric IT systems and services.
  • Experience collaborating with Chief Information Security Officer (CISO) or equivalent to exercise accountability for the overall success of cybersecurity programs in alignment with business requirements and organizational priorities.
  • Experience leading the administration and management of a large, multi-functional organization with global responsibilities through two or more levels of subordinate supervisors/managers and exercising final authority in carrying out a full range of managerial functions required to accomplish an organization’s mission in a highly efficient and effective manner.
  • Experience serving as a senior advisor to a CIO and other senior IT executives including providing authoritative advice and consultation on the planning, design, development, deployment, operation, and support of all IT systems and services provided by the organization.

NOTE: In order to qualify for this position, your experience MUST be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate.

There is no substitute of education for specialized experience for the GS-15 position.

In addition, applicant's experience must also demonstrate that the candidate possesses the following qualities:

  • Ability to assign, review, and supervise the work of others;
  • Objectivity and fairness in judging people on their ability, and situations on the facts and circumstances;
  • Ability to adjust to change, work pressures, or difficult situations without undue stress;
  • Willingness to consider new ideas or divergent points of view; and
  • Capacity to "see the job through."

Education

Education requirements do not apply to this vacancy announcement.

Additional information

  • For reasonable accommodation at the U.S. Department of State, please contact the Office of Accessibility and Accommodations at (202) 663-3474 or OAA@state.gov.
  • If eligible, situational telework agreements may be permitted with supervisory approval.
  • Multiple positions may be filled from this announcement.  If eligible, applicants to this announcement may be referred to other similar positions in this Bureau for up to 240 days and may require a higher or lower security clearance.  Telework eligibility and security clearance requirements may vary for such similar positions.

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Once the application process is complete, a review of your resume will be conducted and compared against your responses to the assessment questions to determine if you are qualified for this job.  Note:  Responses to questions that are not fully supported by the information in your resume may result in adjustments to your rating. 

Applicants who meet the minimum qualification requirements, as described in the “Qualifications” section of this announcement, will be assigned a score between 70 and 100.  The assessment is used to measure the degree in which your background matches the competencies (knowledge, skills, and abilities) required for this position. Your qualifications will be evaluated on the following competencies:

  • Ability to interpret and apply legislation, statutes, policies, and regulations governing information technology.
  • Knowledge of Federal Enterprise IT Systems and Program Management.
  • Ability to think strategically.
  • Knowledge of information technology specialty areas.
  • Ability to manage and complete long-term projects.
  • Ability to communicate effectively orally and in writing.

Applicants found to be among the top qualified candidates will be referred to the hiring official for further consideration and possible interview.  Qualified non-competitive candidates must be deemed best qualified based on the applicant assessment in order to be referred to the hiring official for further consideration and possible interview.

Agency Career and Interagency Career Transition Assistance Program (CTAP and ICTAP) candidates must be rated "Well Qualified" for the position and earn a score of at least 85 (when applicants are rated in a range of 70 to 100) to receive consideration for selection priority.


You may preview questions for this vacancy.

Required Documents

All required documents listed below, that are applicable to you, must be submitted to our automated system by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement.

1.  Resume showing relevant work/volunteer experience, education and training. Include the start and end dates (from month/year to month/year) and the number of hours per week worked/volunteered. Your resume serves as the basis for qualification determinations and must support your answers to the completed online assessment questions. 

2.  Most recent SF-50s (Notification of Personnel Actions), if you are a current eligible DOS employee (per 3 FAM 2313.4(a)(5)), including current employees applying under a non-competitive hiring authority. The SF-50s must show: effective date, position title, series, grade, salary, tenure, position occupied, full promotion potential, and name of agency. Multiple SF-50s may be needed to show all required information (e.g., promotion, within-grade increase, and separation SF-50s). Award SF-50s often do not show the required information. 

3.  Performance appraisal, strongly encouraged for current eligible DOS employees. Submit a copy of your most recent (i.e., usually within the last 18 months) final (i.e., not a mid-year review) official (i.e., signed by the rating official and in original format) annual performance appraisal for the hiring manager’s consideration. If a performance appraisal is not available, you may provide a statement and/or a statement from your supervisor explaining the reason one is not available and your servicing HR Office contact information (name, email address, phone number).

Note: You may be requested to provide an appraisal to the hiring official if one was not provided with your application.  To receive a promotion, the employee’s most recent performance rating must be “fully successful” or an equivalent level or higher. Employees who are tentatively selected to receive a promotion will be required to provide performance documentation within two business days of request. Servicing HR Offices may be contacted to verify performance ratings.

4.  Non-competitive hiring authority eligibility documentation, if applicable. If you are a current eligible DOS employee applying under a non-competitive hiring authority, you must submit proof of non-competitive eligibility with your application.  For information related to Schedule A hiring authority for individuals with disabilities visit OPM’s hiring information site.  

5.  CTAP documentation, if applicable. Visit our agency’s CTAP site for required documentation.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

Prepare your application in USAJOBS

To start your application, click Apply and we’ll walk you through the process to attach a resume and any required documents.

During the application process you can review, edit, delete, and update your information. We’ll automatically save your progress as you go, so you won’t lose any changes.  You have until 11:59 p.m. Eastern Time (ET) on the closing date of this announcement to complete the application process.

STEP 1: Select the "Apply" button and follow the instructions to register or sign into USAJOBS.

STEP 2: Submit your resume.  Please see the Required Documents section for specific information that should be outlined in your resume.

STEP 3: Complete the online assessment questions.

STEP 4: Submit all required documentation applicable to you, as listed in the Required Documents section.

To learn how to view the status of your submitted supporting documentation and application, visit the Application Instructions section of our agency’s Civil Service selection process site.

Technical assistance with your on-line application is available through the Help Desk at mgshelp@monster.com or by calling (866) 656-6830 between the hours of 7:00 a.m. and 7:00 p.m. ET

Alternate Application Procedures

If applying online poses an extreme hardship, you may request alternate application procedures to submit your application package. Contact the Human Resources office listed on the announcement between the business hours of 8:15 a.m. and 5:00 p.m. ET at least 2 working days prior to the closing date of this announcement. The application package for alternate application procedures must be submitted and received in the Human Resources office no later than 11:59 p.m. ET on the closing date of this announcement. Paper applications and information sent by mail will not be accepted.

Agency contact information

Ernesto Serrano
Phone
771-204-1065
Fax
000-000-0000
Email
SerranoE1@state.gov
Address
U.S. Department of State
600 19th Street, N.W.
Attn: CA/EX/HRD
Washington, District of Columbia 20520
United States

Next steps

After all application packages are received, we will review applications and evaluate applicants’ qualifications.  Then, in approximately two weeks after this announcement closes, we will refer candidates, as described in the “How You Will Be Evaluated” section, to the hiring manager for selection consideration.  Your application status will be updated up to four times during the following hiring phases:

  1. After applications are received.
  2. After applications are assessed to determine qualifications.
  3. After candidates are referred to the hiring manager.
  4. After a selection is made.

For the selected candidates who receive a tentative job offer, we will conduct a suitability review and/or security background investigation that generally takes an average of at least two to six months.


Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.


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