Summary
This is a public notice flyer to notify interested applicants of anticipated vacancies through the DHA for Post-Secondary Students and Recent Graduates. Applications will not be accepted through this flyer. Interested applicants must follow the directions in the "How to Apply" section of this flyer to be considered. There may or may not be actual vacancies filled from this flyer. Notice of Result letters will not be sent to applicants who respond to this flyer.
This job is open to
Clarification from the agency
U.S. Citizens
Duties
- At the GS-07, GS-09, and GS-11 level you will perform developmental duties, as assigned. At the Full Performance Level, GS-12, you will perform the duties below.
- You will serve as Senior IT Specialist for NLSC commands within assigned area of responsibility (AOR). Provides daily operational support to commands while functioning under the administrative/managerial oversight.
- You will ensure the organization’s strategic plans, mission, vision, and values are communicated to other local IT professionals.
- You will identify, distribute, and balance workload and tasks among employees in accordance with established workflow, skill level, and/or occupational specialization.
- You will provide technical assistance to customers to minimize disruptions of computer operations, troubleshooting, escalation, and tracking of information technology (IT) problems.
- You will monitor IT services and performs preventive maintenance and minor administration of the same to keep the systems optimized.
- You will maintain and monitor network multi-function devices (MFDs).
- You will assist in setting up of office teleconferencing and audio/video equipment and provide initial audio/visual training.
- You will proactively identify, research, and propose opportunities to employ technical solutions to drive efficiency and improve mission accomplishment.
- You will work with supported commands and collaborate with other technical specialists to identify, develop, and deploy effective technical solutions to identified needs.
- You will operate, monitor, and troubleshoot courtroom presentation and communications equipment, including wireless networks, monitors and screens, software, audio/video recording equipment, and video chat and voice over internet protocol.
- You will perform clerical and administrative reporting duties in connection with the court proceedings including, but not limited to, the recording of proceedings.
Requirements
Conditions of Employment
- Must be a US Citizen.
- Must be determined suitable for federal employment.
- Must participate in the direct deposit pay program.
- New employees to the Department of the Navy will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov
- Within the Department of Defense (DoD), the appointment of retired military members within 180 days immediately following retirement date to a civilian position is subject to the provisions of 5 United States Code 3326.
- Males born after 12-31-59 must be registered for Selective Service.
- You will be required to maintain a Secret level security clearance prior to entrance on duty. Failure to maintain the required level of clearance may result in the withdrawal of a job offer or removal.
- This is a Cyber IT/Cybersecurity Workforce (CSWF) position in specialty area, Technical Support Specialist/Customer Service and Technical Support you will be must comply with requirements for the position.
- You may be required to perform occasional travel.
- This is an Information Assurance Technical Level I (IAT I) and you must obtain/maintain the appropriate baseline and computing environment certifications within six months of being assigned.
- You must earn and maintain appropriate credentials from the Cyber IT/CSWF Qualification Matrix.
- You must participate in a continuous learning program with a minimum of 40 hours of Cyber IT/CWSF related training.
- You must meet the eligibility requirements for Recent Graduate appointment.
Qualifications
In order to be eligible for this position you must be a Recent Graduate who completed a qualifying associate, bachelor, master, professional, doctorate, vocational or technical degree or certificate within the last two years of the closing date of the announcement. Also, veterans who were unable to apply within two years of receiving my degree, due to military service obligations but are still within six years of graduation completion date with a qualifying degree. You must provide your transcripts with your application.
There is a Basic Requirement to hold a 2210 series position in the federal service can be met by education or experience. See the "Education" section of this announcement to details.
To qualify for the GS-2210-09 your resume must demonstrate that you have at least one year of specialized experience equivalent to the next lower grade level (GS-07) or pay band in the federal service or equivalent experience in the private or public applying established IT techniques, requirements, concepts, principles, and practices to perform the following:
1) Troubleshooting hardware and software problems to isolate causes of problems/faults
2) Providing advice and assistance to customers related to IT systems and equipment
3) Complying with cybersecurity regulations, policies, and practices.
4) Effectively communicating orally and in writing on matters related to Information Technology.
To qualify for the GS-2210-07 your resume must demonstrate that you have at least one year of specialized experience equivalent to the next lower grade level (GS-05) or pay band in the federal service or equivalent experience in the private or public applying established IT techniques, requirements, concepts, principles, and practices to perform the following:
1) Providing advice and assistance to customers related to IT systems and equipment
3) Complying with cybersecurity regulations, policies, and practices.
3) Effectively communicating orally and in writing on matters related to Information Technology.
You may also qualify using education to substitute for specialized experience. See the "Education" section of this announcement for details.
Additional qualification information can be found from the following Office of Personnel Management website: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-a/
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.
Education
Basic Requirement to hold a 2210 series position in the federal service can be met by education or experience as shown below:
EDUCATION
Undergraduate or Graduate Education: Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.
OR
EXPERIENCE
Experience must be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification).
You must have IT-related experience demonstrating each of the four competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled.
Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
EDUCATIONAL SUBSTIUTION FOR SPECIALIZED EXPERIENCE
You may also qualify using education to substitute for specialized experience if you possess the following:
GS-07: 1full year of graduate level education or superior academic achievement
GS-09: master's degree or equivalent graduate degree OR
2 full years of progressively higher level graduate education leading to a master's degree or equivalent graduate degree.
Such education must have provided the knowledge, skills, and ability to perform the work.
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (https://www.ed.gov/). Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
Education Substitution - If you are using education to meet all or part of the qualification requirements, you must submit a copy of your transcripts or an itemized list of college courses which includes equivalent information from the transcript (course title, semester/quarter hours, and grade/degree earned) in your resume. See OPM's General Policies for information on crediting education.
https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-policies/%20-%20url=General-Policies
Foreign Education: Education completed in foreign colleges or universities may be used to meet the qualification requirements if the applicant can provide documentation indicating that the foreign education is comparable to that received in an accredited educational institution in the United States. It is the responsibility of the applicant to provide such evidence when applying for further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html
https://www2.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
In order to qualify for this position, your resume must provide sufficient experience and/or education, knowledge, skills, and abilities to perform the duties of the specific position for which you are being considered. Your resume is the key means we have for evaluating your skills, knowledge, and abilities as they relate to this position. Therefore, we encourage you to be clear and specific when describing your experience.
As vacancies occur, the Human Resources Office will review your resume to ensure you meet the hiring eligibility and qualification requirements listed in this flyer. You will be rated based on the information provided in your resume, along with your supporting documentation.
If selected, you may be required to provide additional supporting documentation.
If after reviewing your resume and supporting documentation, a determination is made that you inflated your qualifications and/or experience, you may be found ineligible/not qualified.
Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.
All qualification requirements must be met before being considered for any vacancies.
Required Documents
A complete resume is required. Your resume must show relevant experience, job title, duties and accomplishments. Your resume must show complete information for each job entry to support minimum qualifications. The following information should be provided in your resume, but it is acceptable to provide elsewhere in your application package: employer's name, starting and end dates (Mo/Yr), hours per week, and pay plan, series and grade level (e.g. GS-0201-09) for relevant federal experience. TIP: A good way to ensure you include all essential information is to use the Resume Builder in USAJOBS to create your resume.
Are you claiming membership in any professional organizations, or possession of a license, certificate or credentials? Check the Conditions of Employment section above to see if any are required. If you claim membership, license, certification, or credentials, you must submit a copy of said document in your application package.
Are you using education as a substitute for some or all of the experience requirement? Is there a basic education requirement for this position? Check the Education section above to see what is allowed and what is required. Any claims you make in your resume or assessment questionnaire regarding education or degrees MUST be supported by submitting with your application official or unofficial transcripts or a list of courses, grades earned, completion dates, and quarter and semester hours earned issued from your school. While unofficial transcripts are acceptable for initial application, an official transcript will ultimately be required if you are selected for the position. You may submit a copy your degree(s) if specific coursework does not have to be verified.
Are you a veteran claiming 5-point veterans' preference or claiming sole survivorship preference? You must submit a copy of your latest DD-214 Certificate of Release or Discharge from Active Duty (any copy that shows all dates of service, as well as character of service [Honorable, General, etc.] is acceptable) OR a VA letter that shows dates of service or service connected disability AND character of service. If you have more than one DD-214 for multiple periods of active duty service, submit a copy for each period of service. If you were issued a DD-215 to amend aforementioned information on the DD-214 you must submit that too. If you are not sure of your preference eligibility, visit the Department of Labor's website: Veterans' Preference Advisor
Are you a disabled veteran or claiming 10-point veterans' preference?
If you are eligible to claim 10 point veterans preference you must submit a DD-214 Certificate of Release or Discharge from Active Duty as described above for 5-point preference.
You must also provide the applicable supporting documentation of your disability (e.g. disability letter from the VA) as described on Standard Form-15 (SF-15). http://www.opm.gov/forms/pdf_fill/SF15.pdf.
Are you an active duty service member? Active Duty Service Members are required to submit a statement of service printed on command letterhead and signed by the command. The statement of service must provide the branch of service, rate/rank, all dates of service, the expected date of discharge and anticipated character of service (Honorable, General, etc.).
Documents submitted as part of the application package, to include supplemental documents, may be shared beyond the Human Resources Office. Some supplemental documents contain personal information such as SSN and DOB and some documents such as military orders and marriage certificates may contain personal information for someone other than you. You may sanitize these documents to remove said personal information before you submit your application. You must provide an un-sanitized version of the documents if you are selected.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from
schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply
Interested Applicants must submit resumes/application packages to:
malia.a.miller.civ@us.navy.mi
Subject Line of the email should read "Application-IT Spec (Customer Support) Recent Graduate"
Facsimile applications will not be considered.
All resumes/applications must be received no later than the close date of this flyer.
It is the applicant's responsibility to verify that all information in their resume and documents, are received, legible, and accurate. HR will not modify answers/documents submitted by an applicant.
Failure to submit a complete application package will result in an ineligible rating and loss of consideration.
Next steps
Qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews.
Our evaluation will be based on the information you provide. You should expect that we will verify performance, suitability, and security information and take that information into account in making employment offers.
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