Summary
THIS IS A NATIONAL GUARD TITLE 5 EXCEPTED SERVICE POSITION.
This National Guard position is for a IT SPECIALIST (CUSTSPT), Position Description Number PDT57022P3 and is part of the WY Deputy Chief of Staff Information Management, Wyoming National Guard.
This position is in the Excepted Service "under the authority of Title V, P.L. 114-328, and Sections 932 and 1084 (FY17 NDAA)".
This is a Title 5 Excepted Service position. Military affiliation is not required.
This job is open to
Clarification from the agency
Open to United States citizens only. Refer to applicable Areas of Consideration below for hiring consideration.
Duties
This position works in the Deputy Chief of Staff - Information Management's customer support service desk section and serves as an Information Technology (IT) Specialist (CUSTSPT) responsible for the delivery of customer support services, including installation, configuration, troubleshooting, customer assistance and/or training, in response to customer requirements. As an IT Customer Support Specialist, the incumbent is responsible for providing Tier II technical support at the Service Desk and responsible for customer relationship building and problem resolution management.
(1) Addresses problems; installs, configures, troubleshoots, and provides maintenance and training in response to customer requirements or inquiries (e.g., tiered-level customer support).
(2) Provides support and guidance on installing, and operating personal computers, peripheral equipment, and associated software.
(3) Receives requests for resolution of hardware or software problems that may require in-depth research.
(4) Updates hardware and software architecture databases to reflect installations, turn-ins, and changes in reportable software.
(5) In case of system failure, makes quick fixes to restore operations, then analyzes
problems, develops recommendations, and works with other staff to implement changes.
** This is NOT an all-inclusive list of duties. **
Requirements
Conditions of Employment
KEY REQUIREMENTS:
U.S. Citizenship Required.
This position is subject to provisions of the DoD Priority Placement Program.
Employees are paid through Direct Deposit/Electronic Funds Transfer (DD/EFT).
May be required to successfully complete a trial/probationary period.
Federal employment suitability as determined by a background investigation
Recruitment/Relocation Incentive MAY BE authorized, if eligible. Subject to funding and approval.
PCS is not authorized in lieu of Incentives.
Indefinite position may convert to Permanent if funding/position is available.
CONDITIONS OF EMPLOYMENT:
1. Must obtain and maintain a minimum of SECRET clearance. However, TOP SECRET (TS) security clearance with eligibility for access to Sensitive Compartmented Information (SCI) may be required based on the highest classification level utilized in the state.
2. This position is covered by the Domestic Violence Misdemeanor Amendment (30 Sep 96) of the Gun Control Act (Lautenberg Amendment) of 1968. An individual convicted of a qualifying crime of domestic violence may not perform the duties of this position.
3. May be required to travel to and from offsite worksite(s) from the normal work area to perform assigned duties. Due to distances involved, travel may involve one or more overnight stays.
4. Incumbent must complete appropriate training and obtain required certifications IAW DoDI 8140, DOD 8570.01M or applicable governing document(s) for Cyber workforce as an IA Technician Level II within 6 months of employment pending training seat availability.
5. Ability to establish effective professional working relationships with coworkers and customers, contributing to a cooperative working environment and successful accomplishment of the mission.
6. May occasionally be required to work other than normal duty hours; overtime may be required.
7. The employee may be required to travel in military and/or commercial vehicles to perform temporary duty assignments.
8. Position is designated as OM-STS-001 within the Defense Cybersecurity Workforce as guided by NIST SP 800-181, National Initiative for Cybersecurity Education, Cybersecurity Workforce
Framework. Which establishes the Tasks, Skills, Knowledge and Abilities expected of this position.
9. Indefinite employees may be terminated or displaced at management's discretion with a 30-day written notice.
Qualifications
AREAS OF CONSIDERATION:
Referrals of qualified applicants will be issued as follows:
Area 1: Permanent and indefinite Wyoming Army National Guard (NG) T5 and T32 Dual Status Technicians (DST) employed within G6.
Area 2: Permanent and indefinite WYNG Title 5 and T32 DST employees with the Wyoming Air/Army National Guard.
Area 3: Current Federal employees within the Competitive and Excepted Service, and Competitive Service Reinstatement Eligible employees. Former NG T32 Dual Status employees receiving an Honorable or a General Discharge under Honorable Conditions are eligible for reinstatement provided they have been separated for at least one year before applying for reinstatement and received a rating of record of their most recent permanent position of a least fully successful (or equivalent).
Area 4: Currently serving and former Active Guard/Reserve (AGR), and M-Day/Drill Status Guard (DSG) members of the National Guard. This provision is intended to boost the candidate pool to reach more qualified candidates and places DSG/M-Day personnel on par with currently serving civilian personnel.
* Veterans' Preference Rules are mandated by law and some applicants may receive priority consideration before other applicants without veterans' preference.
* Area 7: U.S. Citizens
TITLE 5 POSITION INFORMATION:
Type of Appointment: Temporary Indefinite
Tenure: Group 3 - Indefinite (Refer to Employment Conditions below for additional information)
Work Schedule: Monday - Friday, 7:00 am - 4:30 pm
FLSA: Exempt
Telework: The duties of this position require primary physical presence. Situational telework may be considered on a case-by-case basis.
Selecting Official: 2LT Luis Rios
This position does not require National Guard Military Membership.
Upon acceptance to this position, if selected candidate is a competitive employee, they will convert to Excepted Service and be required to sign a memorandum IAW 5 CFR 302.102. Acceptance of the proposed appointment will take the employee out of the competitive service while s/he occupies the position.
In order to qualify, you must meet the experience and/or education requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application.
SPECIALIZED EXPERIENCE:
GS-09: Must possess experience, education, or training receiving, maintaining, and issuing data storage media for computer operations. Experience in scheduling the use of computer time for program processing. Experience collecting and sequentially staging input media with associated program instructions for processing. Experience in at least one programming language. Translating detailed logical steps developed by others into language codes that computers accept where this required understanding of procedures and limitations appropriate to use of a programming language. Experience interviewing subject-matter personnel to get facts regarding work processes and synthesizing the resulting data into charts showing information flow. Experience in analysis of the interrelationship of pertinent components of the system. Experience planning the sequence of actions necessary to accomplish the assignment. Experience scheduling the sequence of programs to be processed by computers where alternatives had to be weighed with a view to production efficiency.
GS-11: Must possess experience, education, or training that approaches techniques and requirements appropriate to an assigned computer applications area or computer specialty area in an organization. Experience planning the sequence of actions necessary to accomplish the assignment where this entailed coordination with others outside the organizational unit and development of project controls. Experience that required adaptations of guidelines or precedents to meet the needs of the assignment. Experience preparing documentation on cost/benefit studies where is involved summarizing the material and organizing it in a logical fashion.
OR
SUBSTITUTION OF EDUCATION FOR SPECIALIZED EXPERIENCE:
See Education section below for more information.
VOLUNTEER WORK EXPERIENCE: Refers to paid and unpaid experience, including volunteer work done through National Service Programs (i.e., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student and social). Volunteer work helps build critical competencies, knowledge and skills that can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
PART-TIME OR UNPAID EXPERIENCE: Credit will be given for appropriate unpaid and or part-time work. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.
TIME-IN-GRADE: Any applicant who within the previous 52 weeks held a General Schedule position under non-temporary appointment must meet time-in-grade requirements by the closing date of this announcement. For a GS-9 position you must have served 52 weeks no lower than a GS-07. For a GS-11 positions, you must have served 52 weeks no lower than a GS-09. The grade may have been in any occupation but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. NOTE: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement.
If you are a current GS employee applying for a higher grade than the grade you currently hold provide an SF-50 showing the next lower grade was held for at least one year. Some SF-50s effective within the last 52 weeks will not demonstrate the next lower grade was held for at least one year (e.g., General Adjustment SF-50 from this year). In many cases, we may need to see two (2) SF-50s to determine time-in-grade and eligibility for promotion. If you are a DoD employee, you may obtain copies of your SF-50(s) from MyBiz ( https://compo.dcpds.cpms.osd.mil/)
NOTE: Minimum Requirements and Specialized Experience will be used to determine qualifications for the announced position. Applicants must provide from (e.g., 02/2015 - 03/2017 or Feb 2017 - Mar 2017) dates and hours worked per week with description of your specialized experience on the resume.
ASSURANCE CERTIFICATION REQUIREMENTS:
Reference: DoD 8570.01-M, Information Assurance (IA) Workforce Improvement Program, Para C3.2.3. IA Technical (IAT) Category Level II Training Requirements
- Within 6 months of assignment of IA duties all military and government civilian IAT personnel must achieve IA Baseline Certification unless a waiver is granted.
- An individual needs to obtain only one of the "approved certifications" for IAT Level II to meet the minimum requirement.
-
- SSCP = System Security Certified Practitioner
- CCNA or CCNA-Security = Cisco Certified Network Associate
- GSEC = Global Information Assurance Certification (GIAC) GIAC Security Essentials Certification
- Security+ CE
- CND = Certified Network Defender
- GICSP = GIAC Global Industrial Cyber Security Professional
- CySA+ = Cybersecurity Analyst
- Include a copy of certification if already completed with application.
- New hires' qualification periods begin the date they start in the position (i.e., they must obtain the appropriate certification within 6 months of being assigned IA functions).
Education
If you are using Education to qualify for this position,
Undergraduate and Graduate Education. Major study--computer science, information science, information systems management, mathematics, statistics, operations research, or engineering, or course work that required the development or adaptation of computer programs and systems and provided knowledge equivalent to a major in the computer field.
GS-9 Education Substitution: Possess a master's degree or equivalent graduate degree; OR 2 full years of progressively higher-level graduate education leading to a master's degree or equivalent graduate degree. (Must include legible copies of transcripts with application)
GS-11 Education Substitution: Possess a Ph.D., or equivalent doctoral degree; OR 3 full years of progressively higher-level graduate education leading to a Ph.D. degree or equivalent doctoral degree. (Must include legible copies of transcripts with application)
You must provide transcripts or other documentation to support your Educational claims. To receive credit for Education, you must provide documentation of proof that you meet the Education requirements for this position.
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Once the announcement has closed, your resume and supporting documentation will be used to determine if you meet the qualifications listed on this announcement. If you are minimally qualified, your resume and supporting documentation will be compared to your responses on the assessment questionnaire to determine your level of experience. If you rate yourself higher than is supported by your application package, your responses may be adjusted and/or you may be excluded from consideration for this position. If you are found to be among the top qualified candidates, you will be referred to the selecting official for employment consideration.
Your qualifications will be evaluated on the following competencies (knowledge, skills, abilities and other characteristics):
Information Technology Customer Support
Technical Competence
NUMERIC CATEGORY
Once the application process is complete, a review of your qualifications will be conducted to determine if you are qualified for this job. Applicants who meet the basic qualification requirements will be placed in a numeric group based upon ranking factors such as knowledge, skills, abilities, and behaviors as reflected in their application package. The quality categories are:
a. Highly Qualified: To be highly qualified, an applicant is considered by the Human Resources Office and Subject Matter Expert (selecting official) as being highly proficient in all the requirements of the job and can perform effectively in the position almost immediately or with a minimum amount of training and/or orientation.
b. Well-Qualified: To be well qualified, an applicant meets the minimum qualifications of the position and is proficient in most, but not all, of the requirements of the position. May require some training or orientation to satisfactorily perform the duties of the position.
c. Qualified: To be qualified, an applicant meets the minimum qualifications of the position and is proficient in some, but not all, of the position's requirements. May require extensive training or orientation to satisfactorily perform the duties of the position.
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Please note that if, after reviewing your resume and or supporting documentation, a determination is made that you have inflated your qualifications and or experience, your rating can and will be adjusted to reflect your abilities more accurately, or you may lose consideration for this position.
If you are referred for consideration, you may be asked to submit additional job-related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview.
Verbiage displayed on your resume or application must contain your own words. You may refer to position descriptions, i.e. the general and specialized experience located within the vacancy announcement, to assist with describing work experiences; however, resumes or applications received in verbatim will not be considered. In your resume you will need to address the general and specialized experience listed above. Please use as much detail as needed, giving dates (months and years) of the experience, position title and how the experience was gained. This information is needed to determine if you are qualified for the position.
Required Documents
To apply for this position, you must submit a complete Application Package which includes:
1. Resume - Required
* Full name, mailing address, email address, and phone numbers where you can be reached
* A narrative of your work (paid or unpaid), training, education, and/or other experiences that may be related to this vacancy
* Show actual begin and end dates (e.g., 02/2015 - 03/2017 or Feb 2017 - Mar 2017) format and hours worked per week for all work experience submitted.
* List all pertinent civilian and military experiences.
* Describe duties (work experience) in your own words. Do not submit copies or official position descriptions.
2. Transcripts - Required if substituting education for experience, otherwise optional
3. Certifications (if applicable to the position being hired).
4. SF-50, Notification of Personnel Action (if applicable):Current or former federal employees within previous 52 weeks must submit an SF-50 reflecting the highest grade held on a permanent basis, tenure and appointment type.
5. Cover Letter - Optional
6. Veterans Documentation: (if applicable, see below)
*** If claiming Veterans' Preference
ACTIVE-DUTY SERVICE MEMBERS :
The VOW Act requires federal agencies to treat an eligible active-duty service member as a veteran, disabled veteran, and preference eligible (as applicable) when applying for positions before the effective release or discharge date. Appointment of military members before the release or discharge date is permissible if the member is on terminal leave. At the time the active-duty member applies for a position, he or she must submit a "certification" memo in lieu of a DD-Form 214, Certificate of Release or Discharge from Active Duty. Active-duty members applying for a position without submitting a valid certification memo or DD-Form 214 with their application will render the member ineligible for the position. The certification memo must originate from the member's military service branch on official letterhead and contain the following:
· Name/Rank/Grade of Service Member
· Branch of Armed Forces · Dates of Active Service (Start and End Date(s))
· Expected Date of Discharge/Release from Active Duty
· Terminal leave start date (if applicable)
· Expected character of service (honorable or general) and type of separation (i.e., separation or
retirement)
· Must be certified within 120 days of anticipated discharge.
· Signature by, or by direction of personnel office, unit or higher commander.
VETERANS' PREFERENCE ELIGIBLES:
Provide supporting documentation for all Veterans' Preference claims e.g., DD 214, SF-15, VA Disability Ratings, etc. (if applicable)
Applicant MUST submit appropriate documentation. Failure to do so WILL result in loss of veteran's preference.
Legible copy of DD-214, "Certificate of Release or Discharge from Active Duty," which shows dates of service and discharge under honorable conditions.
You may obtain a letter from the Department of Veterans Affairs reflecting your level of disability for preference eligibility by visiting a VA Regional Office, contacting a VA Call Center or online.
NOTE: Prior to appointment, agency will require veteran to provide a copy of the DD-214.
a. CPS - 10-Point 30 Percent Compensable Disability Preference based on a service-connected disability of 30% or more.
b. CP - 10-Point Compensable Disability Preference based on a service-connected disability of 10% or more, but less than 30%.
c. XP - 10-Point Disability Preference; granted to recipients of the Purple Heart, persons with a non-compensable service-connected disability (less than 10%).
d. XP - 10-Point Derived Preference; granted to widow/widower or mother of a deceased veteran, or spouse or mother of a disabled veteran.
e. TP - 5-point preference.
f. SSP - 0-point Preference
If claiming 10-point preference, submit a Standard Form (SF-15) "Application for 10-point Veterans' Preference." ( http://www.opm.gov/forms/pdf_fill/SF15.pdf)
Military retirees at the rank of major, lieutenant commander, or higher are not eligible for preference in appointment unless they are disabled veterans. (This does not apply to Reservists who will not begin drawing military retired pay until age 60.)
For non-disabled users, active duty for training by National Guard or Reserve soldiers does not qualify as "active duty" for preference.
Additional Resource: https://www.fedshirevets.gov/job/vetpref/index.aspx
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from
schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply
To apply for this position, you must complete the online application/Occupational Questionnaire and submit the documentation specified in the Required Documents section below. To view the Occupational Questionnaire, click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/12558651
A complete application package must be submitted by 11:59 PM (EST) on the closing date of the announcement to receive consideration.
To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application.
To verify the status of your application, log into your USAJOBS account (https://my.usajobs.gov/Account/Login), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/.
Priority Placement Program (PPP) DoD Military Reserve (MR) and National Guard (NG) Technicians:
MR or NG Technicians who will lose or lost military membership through no fault of their own after completing at least 15 years of technician service and a minimum of 20 years of service creditable for non-regular retirement may exercise preference eligibility to DoD positions with the local commuting area in accordance with section 3329(b) of Title 5, U.S.C. This preference eligibility is valid for 1 year after separation.
If meeting this requirement, applicant must submit a copy of the "Military Reserve and National Guard Technician PPP Self-Certification checklist" and copies of appropriate documentation, such as the received notification letter indicating no longer eligible for military or NG membership (through no fault of your own) and you have completed at least 15 years of technician service and at minimum of 20 years of service creditable for non-regular retirement.
PPP DoD Retained Grade Preference Eligible:
If applicant is on retained grade based on receiving a written Reduction in Force (RIF) notification letter of a change to lower grade, or a notification letter of a classification downgraded dated within the last two years, may exercise preference eligibility to DoD positions at the retained grade, within the local commuting area.
If meeting this requirement, applicant must submit a copy of the "Retained Grade PPP Self-Certification checklist" and copies of appropriate documentation, such as a RIF change-to-lower grade notification, and an SF-50 reflecting your RIF change to lower grade.
PPP DoD Military Reserve (MR) and National Guard (NG) Eligible Technicians Receiving Disability Retirement:
If applicant is an MR or NG Technician who will or has been involuntarily medically retired due to a service-connected medical disability that disqualifies them from military membership or from holding the required military grade, and has applied for or is receiving a disability retirement annuity, may exercise preference eligibility to DoD positions within the local commuting area and understands that the position to which they are applying for must be at the same grade or equivalent level, tenure, and work schedule as the position held currently or upon separation.
If meeting this requirement, applicant must submit a copy of the "Military Reserve and National Guard Technician Disability PPP Self-Certification checklist" and copies of the appropriate documentation, such as the received notification letter that states they are no longer eligible for membership due to a service-connected disability.
Next steps
Once your online application is submitted you will receive a confirmation notification by email. Your application will be evaluated by the Human Resources Office to determine your eligibility for the position. After the evaluation is complete, you will receive another notification regarding the status of your application.
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