Clarification from the agency

All US Citizens

In this role as a IT Specialist - Executive Support you will be responsible for:

• Providing broad IT support to SEC executive level senior leadership including systems analysis, process management, network administration, help desk support, application development, and installation/maintenance of specialized software and hardware.
• Installing, maintaining, and troubleshooting IT systems; resolving interoperability issues; identifying equipment needs; conducting feasibility studies; ensuring upgrades and changes meet business and regulatory requirements; supporting executive level SEC senior leadership IT needs; and assisting with improving enterprise processes and services.
• Initiating service desk intake for cybersecurity incidents, ensuring accurate categorization, prioritization, escalation, coordination with the Security Operations Center, and monitoring of remediation.
• Ensuring compliance with FISMA and SEC security policies, supporting implementation of controls, participating in audits, coordinating with OIT Security, and ensuring proper identity and access management practices.
• Promoting security awareness by identifying user training gaps, ensuring proper handling of PII/NPI, and verifying completion of required security and privacy training.
• Representing the office in meetings with other agencies/industry, responds to inquiries, maintains current knowledge of specialized program areas, applies new technologies, and fosters productive working relationships.
• Applying specialized IT knowledge to research, analyze, and resolve system issues; ensuring proper system operation; and participating in high priority technology projects and initiatives.
• Evaluating IT requirements and interdependencies, ensuring alignment with SEC wide systems, processes, and policies to optimize performance and workload integration.

Conditions of employment

• CITZENSHIP: You must be a US Citizen.
• SELECTIVE SERVICE: Males born after 12/31/59 must be registered or exempt from Selective Service (see https://www.sss.gov/).
• SECURITY CLEARANCE: Entrance on duty is contingent upon completion of a pre-employment security investigation. Favorable results on a Background Investigation may be a condition of employment or selection to another position.
• PERMANENT CHANGE OF STATION (PCS): Moving/Relocation expenses are not authorized.
• DIRECT DEPOSIT: All Federal employees are required to have Federal salary payments made by direct deposit to a financial institution of their choosing.
• PROBATIONARY PERIOD: This appointment may require completion of a one-year probationary period.
• The duties of this position may require the incumbent to carry a cell phone and be on call 24 hours a day, seven days a week on a rotational basis, based on the needs of the organization.

Qualifications

Applicants are responsible for confirming all required materials are submitted by the closing date of the announcement. Please check the How You Will Be Evaluated and Required Documents sections carefully, as missing documents will render the application incomplete and ineligible for review.

Qualifying experience may be obtained in the private or public sector. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. All qualification requirements must be met by the closing date of this announcement.

BASIC REQUIREMENT: For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below:

1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

MINIMUM QUALIFICATION REQUIREMENT: In addition to meeting the basic requirement, applicants must also meet the minimum qualification requirement below.

SK-12:Applicant must have at least one year of specialized experience equivalent to the GS/SK-11 level:

1. Providing IT service management across key operational areas including help desk support, customer service, software and hardware installation, and user-requirements gathering; AND
2. Initiating service desk intake of cybersecurity incidents in compliance of specific security policies to ensure identity management and assurance best practices; AND
3. Providing clear technical information and documentation for end users and external stakeholders to utilize for applications, systems, and standard operating procedures.

ACCOMPLISHMENT RECORD COMPETENCIES: Your Accomplishment Record narratives should address the following competencies. See the How You Will Be Evaluated section below for more information:

• Customer Support: Uses methods, techniques, and tools to provide and continually improve the delivery of IT products and services.
• Information Systems/Network Security: Implements and uses methods, tools, and procedures, including the development of information security plans and standards, to prevent information systems vulnerabilities and provide or restore privacy and security of applications, information systems, and/or network services.
• Technical Communication: Translates technical information into non-technical terms and accurately convey technical information to end users (e.g., staff, management) and outside parties, including the technical documentation of applications, systems, Standard Operating Procedures, etc.
• Technology Awareness: Uses technological developments, new requirements, and new applications of information technology (hardware, software, and telecommunications), emerging technologies and their integration into business processes, and implementation of information systems to meet organizational requirements.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

You will be evaluated for this job based on how well you meet the qualifications above.

This position is being advertised through the Office of Personnel Management's (OPM) Delegated Direct-Hire Authority (5 U.S.C. Section 3304 and 5 CFR Part 337, Subpart B) and is open to All U.S. Citizens. Under this authority, competitive rating, ranking and veterans' preference procedures do not apply.

Your qualifications will be assessed through a two-step screening process:

1. Minimum Qualifications Review
2. Accomplishment Record Review

If you are found minimally qualified through the minimum qualifications review, a rating panel will review your resume and Accomplishment Record narratives. Accomplishment Record narratives should clearly demonstrate your proficiency in the competencies listed in the Qualifications section. Submitting a Performance Appraisal does not fulfill the requirement for an Accomplishment Record. Click here for help with writing your Accomplishment Record.

Your resume must provide evidence that supports the claims made in your Accomplishment Record narratives; both documents must effectively showcase your qualifications. Each competency narrative should detail one specific, relevant example from your training or experience. Please limit each response to a maximum of 300 words, as any text beyond this limit will not be considered during the evaluation. You will upload one document with your narrative responses addressing each of the competencies. Your responses must be in the below format:

Competency Title

• Position title and dates from your resume that this experience was obtained
• Describe the situation (i.e., the challenged faced, the problem solved)
• Describe the specific actions you took
• State the outcome, results, or long-term impact of your accomplishment
• Name and email address of someone who can verify this information

Basis for Rating: The rating panel will evaluate applicants' accomplishment records and resume, and then place them into one of the following categories:

• Pass - Meets the minimum qualification requirements and has at least a moderate amount of skills and experience in most of the job related competencies.
• Fail - Meets the minimum qualification requirements, but has only limited experience in several of the job related competencies.

Passing applicants will be referred to the hiring office for further review and consideration. The hiring office may directly contact recommended candidates for interview(s).

To preview the Questionnaire, click https://apply.usastaffing.gov/ViewQuestionnaire/12942773

You must provide a complete Application Package, which includes:

• Required: Your responses to the Questionnaire.
• Required: Resume - Resumes should include relevant work experience, with specific employment dates, that demonstrates qualifications for the specialized experience and competencies as outlined above. If your resume does not reflect demonstrated evidence of these qualifications, you may not receive consideration for the position. Resumes that exceed two pages will be deemed ineligible and receive no further consideration. For resume writing tips, visit USAJOBS and the SEC careers page.
• Required: Accomplishment Record - Accomplishment Record -The Accomplishment Record is a set of narrative responses that demonstrate your proficiency in the competencies listed. These narratives support your resume by providing specific examples from your training or experience. For each competency, you must provide a 300 word or less written narrative (text only) describing one example of competency-related experience. Text beyond this limit will not be considered. This document must be uploaded to the application under Accomplishment Record. An accomplishment record submitted outside the USA Staffing system will not be accepted. Failure to provide the Accomplishment Record in the correct format will result in an ineligible rating.
• Required, if applicable: CTAP/ICTAP documentation (a copy of a separation notice or other proof of eligibility for priority selection; a copy of an SF-50, Notification of Personnel Action, showing current position, grade, promotion potential, and duty location; AND a copy of your most recent performance appraisal.)

Next steps