For an Information Technology (IT) Specialist, specific duties vary by hiring agency. Examples may include:

• Performing routine and recurring assignments involved in installing and configuring computer hardware, software, operating systems, networks, applications, and printers and scanners.
• Performing ongoing monitoring, maintaining, and updating of computer systems, networks, and applications to include diagnosis of recurring network problems and service interruptions.
• Assisting users with IT-related issues, including hardware and software troubleshooting, and providing solutions to ensure optimal system performance.
• Performing routine IT system security duties in support of the management of the IT security program and protection of company IT assets against unauthorized, accidental, or deliberate modification, disclosure, and destruction of data.
• Utilizing approved artificial intelligence (AI)-enabled tools to assist with research, information gathering, document summarization, and preparation of routine written materials in support of program activities.

Conditions of employment

This is a shared cross-government announcement open to agencies throughout Federal government. If you are invited to interview or offered a job, be sure to get clarification from the particular hiring agency about the duty location and other conditions of employment. Specific requirements vary by hiring agency and include:

• Current civil service employees selected will be given new appointments to the civil service and subject to a new probationary period; however, benefits, time served, and other Federal entitlements may remain the same.
• May be covered by a bargaining unit.
• May qualify for bonuses, incentives, and/or reimbursement of relocation expenses, in accordance with hiring agency policy.
• May require financial disclosure filing upon appointment and annually.
• May require a pre-employment drug test and/or random drug testing during the period of employment.
• Must be a U.S. citizen or national.
• Must successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov.
• Per Public Law 104-134, all Federal employees are required to have Federal payments made by direct deposit to their financial institution.
• Promotion potential varies by hiring agency. Some positions may have promotion potential to higher grade levels.
• Security clearance varies by hiring agency. Must be able to pass a background investigation and/or obtain and hold a security clearance, as determined by the hiring agency.
• Selective service registration is required, as applicable.
• Travel varies by hiring agency.

Qualifications

THIS IS AN OPEN CONTINUOUS ANNOUNCEMENT. This announcement will close at 11:59 PM (ET) on 05/21/2026. Applicants will be referred periodically throughout the announcement open period, based on the schedule below. Applicants must meet all eligibility and qualification requirements by the cut-off dates listed below. Eligibility and qualification claims are subject to verification.

1. First Cut-Off on May 6, 2026: To be considered in the first review, applicants must submit their application package and complete the USA Hire assessments by May 6, 2026.
2. Final Cut-Off on May 21, 2026: Applicants who submit their application package and complete the USA Hire assessments after May 6, 2026 will be considered in the final review.

MINIMUM QUALIFICATIONS: Under the updated Competency-Based Qualification Standard for the IT Management Series (2210), applicants must:

1. Meet or exceed all required competencies at the minimum proficiency level for the GS-09 and/or GS-11 grade(s), as described below; and
2. Have the required specialized experience for the GS-09 and/or GS-11 grade(s), as described below.

You may be considered ineligible and removed from further consideration for the position, if you fail to meet any of the criteria above.

SPECIALIZED EXPERIENCE: You must have the knowledge, skills, and abilities/competencies which demonstrate the likelihood to perform successfully the duties of the position and are related to the work of the position to be filled. These knowledge, skills, and abilities/competencies are normally attained through the equivalent of one year of specialized experience equivalent to the next lower grade level of the position being filled, but may now be obtained through other means. Such demonstratable knowledge, skills, and abilities/competences may be typically gained in the IT field or through the performance of work where the primary concern is IT.

For the GS-09, the following specialized experience is required:

1. Performing IT system security duties in support of the management of an IT security program; and
2. Installing or configuring computer hardware, software, operating systems, networks, applications, printers, or scanners.

For the GS-11, the following specialized experience is required:

1. Assessing risk factors for vulnerability to attack in order to ensure the protection of IT systems and applications; and
2. Providing technical guidance in the design, coding, testing, and debugging processes; and
3. Using artificial intelligence (AI)-enabled tools to support research, data review, or preparation of reports, summaries, or materials.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. If your resume does not support your application questionnaire response(s), we may not allow credit for your response(s).

A full-time year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours per week spent in such employment.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

COMPETENCIES:
For the GS-09, the following competencies are required:

1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
3. Interpersonal Skills - Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations.
4. Reasoning - Identifies rules, principles, or relationships that explain facts, data, or other information; analyzes information and makes correct inferences or draws accurate conclusions.
5. Teamwork - Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals.

For the GS-11, the following competencies are required:

1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
3. Interpersonal Skills - Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations.
4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
5. Teamwork - Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals.
6. Technical Competence - Uses knowledge that is acquired through formal training or on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your qualifications will be evaluated based on your application materials (e.g., resume and supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position.

To be found minimally qualified, you must demonstrate proficiency in the competencies required for the position. Your qualifications will be evaluated on the following competencies:

• Accountability
• Attention to Detail
• Customer Service
• Decision Making
• Flexibility
• Integrity/Honesty
• Interpersonal Skills
• Learning
• Reading Comprehension
• Reasoning
• Self-Management
• Stress Tolerance
• Teamwork

Application questionnaire: Applicants must complete a questionnaire as part of the application process. To preview the application questionnaire, click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/12940351. Applicants identifying as meeting minimum qualifications for the position will move on to the next phase of the assessment process.

Online assessments: Applicants must complete the online USA Hire Assessments measuring critical general competencies required to perform the job. Examples used in the assessments include general scenarios addressing the underlying competencies required for this position. The USA Hire Assessments include a cut score based on the minimum level of required proficiency in these critical general competencies. You must meet or exceed the cut score to be considered. You will not be considered for the position if you score below the cut score or fail to complete the assessment. Applicants who complete the online assessments and meet or exceed the cut score will move on to the next phase of the assessment process.

Resume review: HR Specialists will review your resume to confirm your qualifications for this position based on the required specialized experience. Resumes submitted for Federal positions may not exceed two pages. Be sure you address all specialized experience within the two-page resume limit. HR will not review additional information beyond your resume (e.g., cover letter, links embedded in your resume). Applicants passing the resume review will move on to the next phase of the assessment process.

Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on an assessment may also result in your removal from consideration.

Ranking and preference: Qualified candidates will be ranked in score order after completing all assessments. Candidates with veterans' preference will be ranked ahead of candidates without veterans' preference with the same score.

Referral method: A pre-established set number of the highest ranked candidates will be referred to participating agencies. All candidates tied at the cut line will be referred.

The following documents are required and must be submitted by 11:59 PM (ET) on 05/21/2026. Complete the questionnaire and include all supporting documents with your initial application. You will not be able to update your application, including you will not be able to upload additional supporting documentation, after initial application submission.

1. A resume which includes a list of all significant jobs held and duties performed, with dates specified in month and year, and indicates hours worked per week. If military or a civilian Federal employee, you must include your rank and/or grade.
   • Resumes must be legible so they can be reviewed for eligibility, minimum qualifications, and other position requirements listed in the job announcement.
   • Your resume must be 5MB or less. We recommend saving and uploading your resume as a PDF to maintain formatting and number of pages. We also accept GIF, JPG, JPEG, PNG, RTF, TXT, PDF, ODT or Word (DOC or DOCX). We do not accept PDF portfolio files.
   • We recommend using a sans-serif font style such as Lato, Calibri, Helvetica, Arial, Verdana, or Open San Source Sans Pro.
   • The USAJOBS resume builder can help you create a resume using these recommendations and uses the information in your USAJOBS profile to help you get started.
2. A complete application questionnaire and online USA Hire Assessments.
   • If you are requesting a reasonable accommodation to the USA Hire Assessments, you can find the Reasonable Accommodation process here.
3. Other supporting documents, if applicable:
   • Are you claiming special priority selection rights under the Career Transition Assistance Program (ICTAP/CTAP)? If so, submit all of the following:
     1. A copy of your reduction-in-force (RIF) separation notice, notice of proposed removal for failure to relocate, notice of disability annuity termination, or certification from the National Guard Bureau or Military Department that you are eligible for disability retirement;
     2. A copy of your separation SF-50 "Notification of Personnel Action'', or most recent SF-50 if pending separation, noting your positions, grade level, and duty location;
     3. A copy of your latest performance appraisal, including your rating; and
     4. Any documentation from your agency that shows your current promotion potential, if applicable.
     • Your Federal position at the time you were displaced must be within the local commuting area for a location listed in this announcement. The definition of local commuting area varies based on duty location and hiring agency policy. To receive priority consideration, you must also be found well-qualified, which means you score 85 or higher based on this announcement's assessment rating criteria.
   • Are you claiming veterans' preference?
     • If you are a disabled veteran, Purple Heart recipient, or parent or spouse of a disabled or deceased veteran, you must submit all additional proof required by the SF-15, and if applicable, a completed SF-15. You may request a copy of your Department of Veterans Affairs letter from www.ebenefits.va.gov or call 1-800-827-1000 to establish proof of disability.
     • If you are a veteran within 120 days of discharge (from when you apply to this announcement), you must submit signed documentation from the Armed Forces certifying: 1) your expected release/retirement date from active duty, 2) your discharge will be under honorable conditions, 3) your pay grade/rank/rate at time of discharge, 4) dates of active duty service, 5) any campaign or expeditionary medals received, and 6) your separation date from active duty service.
     • If you are a discharged, non-disabled veteran, you must submit a copy of your DD-214 showing character of service (Member 4 copy), or other documentation of service and separation under honorable conditions, as listed on the SF-15. If you don't have your DD-214, you may request it after discharge from the National Archives.
   • Are you a current or former political Schedule A, Schedule C, non-career SES, or Presidential appointee employee?
     • Submit a copy of your applicable SF-50, along with a statement that provides the following information regarding your most recent political appointment:
       • Position title;
       • Type of appointment (Schedule A, Schedule C, non-career SES, or Presidential appointee);
       • Agency; and
       • Beginning and end dates of appointment.

Next steps

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