Summary
This announcement is for IT Specialist (CUSTSPT/SYSADMIN), located in the Department of Justice, Chief Information Officer, Cybersecurity Services Staff, National Classified Systems Directorate in Washington, DC. The incumbent is responsible for planning and directing Service Desk operations, customer service support, IT systems administration, and configuration management activities.
This job is open to
Internal to an agency
Current federal employees of the hiring agency that posted the job announcement.
Career transition (CTAP, ICTAP, RPL)
Federal employees whose job, agency or department was eliminated and are eligible for priority over other applicants.
Clarification from the agency
Applications will be accepted [Insert area of consideration. For example, only from current permanent Department of Justice employees with competitive status and CTAP/RPL eligible candidates].
Duties
The duties and responsibilities for a IT Specialist (CUSTSPT/SYSADMIN) GS-2210-13 generally include, but are not limited to, the following:
- Identifies and resolves recurring incidents, ensuring system performance.
- Oversees the evaluation and deployment of system patches and upgrades.
- Develops standards and criteria for assessing system performance.
- Performs system maintenance to support mission-essential operations.
- Plans customer support services to meet mission-essential needs.
Requirements
Conditions of employment
- You must be a United States Citizen or National.
- You must successfully pass a security/background investigation and a drug screening.
- You must be a current permanent Department of Justice employee with competitive status or a CTAP/RPL eligible candidate.
- You must meet all applicable time-in-grade requirements by the closing of this announcement.
- Financial Disclosure: If selected, you may be required to disclose financial information in accordance with DOJ and Federal ethics guidelines.
- This position requires the candidate to be able to hold a security clearance at the Top Secret security level.
- A USA Hire assessment is required. An email will be sent with additional information after you submit your application. You will have 48 hours from the closing date of this announcement to complete the assessment.
Qualifications
To qualify for the position of IT Specialist (CUSTSPT/SYSADMIN), at GS-2210-13, you must meet the qualification requirements listed below.
Basic Qualifications (2210 series): Please refer to the OPM IT Management Series 2210 Qualification Standard for the specific experience requirements for the GS-12 and above positions.
AND
Specialized Experience: To qualify for the GS-13 grade level, you must have one (1) year of specialized experience equivalent to at least the GS-12 grade level in the Federal service, or comparable non-Federal experience. Specialized experience is defined as experience performing the following duties:
- Provides IT systems administration, customer support, service desk, and information security support.
- Plans and coordinates the installation, operation, and maintenance of hardware and software systems.
You
MUST meet all qualification requirements, including time-in-grade, by 07/08/2026 of this announcement.
Your resume must support your responses to the application questionnaire and the qualification requirements. Failure to do so may result in an ineligible rating.
See the Required Documents section for important notes about what must be included in your resume.
After you submit this application, you will receive an e-mail informing you that a USA Hire assessment is required of you. You will have 48 hours from the closing date of this announcement 07/08/2026 to complete the assessment as this assessment is part of your application.
Education
Some federal jobs allow you to substitute your education for the required experience in order to qualify. For the GS-13 level, you must meet the qualification requirement using experience alone. No substitution of education for experience is permitted.
Additional information
Additional selections may be made from this announcement.
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. Candidates will not be hired based on their race, sex, color, religion, or national origin.
EEO Statement/Policy: The United States government does not discriminate in employment on the basis of race, color, religion, sex, pregnancy, national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service or other non-merit factor. More information can be found here: https://www.justice.gov/jmd/media/1425556/dl?inline.
DOJ Reasonable Accommodation Policy: Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application and hiring process should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis. The DOJ Reasonable Accommodation policy can be found here: https://www.justice.gov/jmd/reasonable-accommodation#policy
Selective Service: If you were born male, on or after December 31, 1959, you must certify that you have registered with the Selective Service System or are exempt from having to do so under the Selective Service Law. Additional information is found at: www.sss.gov.
*Continued under Benefits
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
*Continued from Additional Information:
Fair Chance to Compete for Jobs: The Fair Chance Act prohibits Federal agencies from requesting an applicant's criminal history information before the agency makes a conditional offer of employment. If you believe a DOJ employee or Federal contractor acting on its behalf has violated your rights under this Act, you may submit a written complaint within 30 days of the date of the alleged non-compliance directly to Ebony Stephenson at Ebony.Stephenson2@usdoj.gov.
Note: In accordance with 5 U.S. Code § 9202(c) and 5 C.F.R § 920.201(b) certain positions are exempt from the provisions of the Fair Chance Act.
This position is excluded from the bargaining unit.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Once the announcement closes, a review of your resume and supporting documentation will be conducted by the HR Specialist. This information will be compared against your responses to the application questionnaire to determine your eligibility for Federal employment, and then whether you are qualified for this particular position. If a determination is made that you have inflated your responses when compared to your background information, you may be deemed ineligible.
Additionally, you must meet the area of consideration (see above). Applicants who do not meet this are ineligible for consideration.
Basis of Rating: DOJ's Merit Promotion Procedures will be used to evaluate candidates.
Your qualifications will be evaluated on the following competencies (knowledge, skills, and other characteristics):
- Accountability
- Attention to Detail
- Computer Skills
- Customer Service
- Customer Service
- Decision Making
- Flexibility
- Influencing/Negotiating
- Information Systems/Network Security
- Information Technology Program Management
- Integrity/Honesty
- Interpersonal Skills
- Learning
- Reading Comprehension
- Reasoning
- Self-Management
- Stress Tolerance
- Teamwork
- Attention to Detail
- Customer Service
- Decision Making
- Information Management
- Interpersonal Skills
- Oral Communication
- Problem Solving
- Teamwork
- Technical Competence
Your USAHIRE assessment results will be kept on record for one year and used toward future positions for which you might apply that require the same assessments.
Due Weight for Performance: Any performance appraisal/evaluation and award documentation you provide will be forwarded to the selecting official. The selecting official will review this documentation and give it due weight consideration during the overall selection process. Due weight for performance applies to federal and non-federal work.
If you would like to preview the application questionnaire, please see: https://apply.usastaffing.gov/ViewQuestionnaire/12988260
Required Documents
It is your responsibility to carefully review the list of required documents below and submit the necessary documentation based on your eligibility.
- Resume
- SF-50/ Notification of Personnel Action
Resume - All Applicants: You must submit a resume (a two page or less resume is required) containing the following pieces of information for each job entry listed in your employment history:
- Official position title,
- Employer name and contact information,
- Start and end dates (including month and year),
- Indicate full-time or number of hours worked per week if part-time, and
- A list of duties performed and accomplishments.
SF-50: You must submit your most recent
SF-50 (Notification of Personnel Action). Do not submit an award SF-50, these do not contain sufficient information about your appointment. Your SF-50 should list the full position title, series, grade and step, organization, duty location, service computation date, effective date, and your service type and tenure status.
- Most recent performance appraisal: Must submit a signed copy of your most recent performance evaluation or appraisal showing your final rating. If a performance appraisal is not available submit a statement explaining why one is not available.
- Awards: Submit a list of any awards (e.g. superior performance awards, special act or achievement awards, quality step increase, etc.) you received in the last 5 years. If you do not have your most recent performance appraisal/evaluation, please submit a statement as to why it is not available.
CTAP eligibility documentation:
- A copy of your RIF separation notice; notice of proposed removal for declining a directed geographic relocation outside of the local commuting area; a Certificate of Expected Separation ; or certification that you are in a surplus organization or occupation (this could be a position abolishment letter, or a notice of eligibility for discontinued service retirement).
- A copy of your most recent performance appraisal and SF-50 "Notification of Personnel Action" noting current position, grade/band level, promotion potential, and duty location.
How to Apply
To apply for this position, you must complete the online questionnaire and submit your supporting documentation. Your complete application package must be submitted by 11:59 PM (EST) on 07/08/2026
to receive consideration.
- Click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
- Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
- After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
- You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application.
- After submitting an online application, you will be notified whether or not you are required to take additional online assessments through the USA Hire Competency Based Assessment system. This message will be delivered to you via email notification. The email may be routed to your "Spam" or "Junk" folder.
- If you are asked to take the USA Hire Competency Based Assessments, you will be presented with a unique URL to access the USA Hire system. Access to USA Hire is granted through your USAJOBS login credentials. Be sure to review all instructions prior to beginning your USA Hire Assessments. Click here for Computer System Requirements (https://help.usastaffing.gov/Apply/index.php?title=USA_Hire_System_Requirements)
- Note, set aside at least 3 hours to take these assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue at a later time, you can re-use the URL sent to you via email and also found on the Additional Application Information page that can be located in the application record in your USAJOBS account.
NEED HELP?
If you need help with USAJOBs or the application process, please see the USAJOBS Help or
Application Manager Online Help websites which includes information on managing your account, creating an application, uploading documents, etc.
Reasonable Accommodation: To request reasonable accommodation for any part of the application and hiring process, please contact Ebony Stephenson at
Ebony.Stephenson2@usdoj.gov for assistance.?
Next steps
Based on your application and your responses to the application questionnaire, you may be presented with instructions on how to access the USA Hire system to complete the online assessments. The online assessments must be completed within 48 hours following the close of this announcement. You will have the opportunity to request a testing accommodation for the assessment should you have a disability covered under the Americans with Disabilities Act (ADA).
You will receive e-mail notifications as your application status is updated by DOJ. However, you can also see your application status any time by logging in to your USAJOBS account and looking on the "Applications" page. Click the position title to expand the display for each application in the list.
We strive to extend a final offer of employment within 90 days from the close of this announcement. Additional selections may be made from this announcement within 90 days.