IT Specialist (ENTARCH) Job

Vacancy No. FSA-2025-0031 Department Federal Student Aid
Salary $124,531.00 to $184,929.00 Grade 14 to 14
Perm/Temp Permanent FT/PT Full-time
Open Date 9/22/2025 Close Date 9/26/2025
Job Link Apply Online Who may apply Status Candidates
Locations:
San Francisco, CADenver, COWashington, DCAtlanta, GA


Summary

There are three positions located in the Chief Technology Office Technology Operations Division. The Chief Technology Officer is responsible for providing information technology services for all FSA systems, promoting the effective and secure use of technology to achieve FSA's strategic objectives through sound planning, investments, integrated technology architectures and standards, effective systems development, production support, and cybersecurity services.

This job is open to

Clarification from the agency

• Current federal civilian employees in the competitive service on permanent career or career-conditional appointments; • Former federal employees with reinstatement eligibility; • Current federal employees eligible under Interchange Agreements; and, • Applicants eligible under special hiring authorities (Schedule A, etc.). If you do not meet one of these categories, you may apply under the concurrently advertised vacancy announcement: FSA-2025-0030, which is open to all United States Citizens.

Duties

APPLICATION LIMIT: This vacancy announcement is limited to the first 200 applications received and will close at 11:59PM Eastern Time on the day that we receive the 200th application, or at 11:59PM Eastern Time on the listed closing date, whichever occurs first.  

We encourage you to read this entire vacancy announcement prior to submitting your application.

As an Information Technology Specialist (ENTARCH)"Infrastructure and Database Engineers", GS-2210-14, you will be responsible for:

  • Developing network solutions for all assigned networks, e.g., Federal Taxpayer Information Infrastructure, Next Generation Data Center, Next Generation Data Center cloud, and conducts technical analysis, plans local area networks (LANs) and wide area networks (WANs) architecture, aligning IT network strategy plans, and systems with the mission goals, structure, and processes of the agency. Making recommendations regarding optimization commercial MTIP and MPLS lines and advances configuration parameters which enhance network security.
  • Performing assessments which typically involve extensive coordination and have a substantial effect outside the agency. Providing recommendations and work products associated with long-range plans, forecast program requirements, development of measurement concepts, and resolution of critical problems concerning the program objectives. Managing network assets and overseeing the maintenance of network inventory through reviews of orders and requested changes, revisions of inventory records, and technical validation of invoices.
  • Developing and maintaining business, systems, and information processes to support enterprise mission needs; developing information technology (IT) rules and requirements that describe baseline and target architectures (Securely Provision). Serving as an FSA technical expert providing recommendations for architectural oversight, management, and implementation of network services for FSA to deliver services or in the data processing of Title IV aid programs.
  • Building new applications principally in the Cloud and moving legacy data center applications to the cloud. Engaging with technology leaders, business partners, and contractors who ensure operational requirements and needs are being met. Inputting design and technical documentation, reviewing final documentation, and through leadership, ensuring an enterprise network operations engineering framework is being met.

Requirements

Conditions of Employment

  • Relocation will not be paid.
  • Males 18 and over must be registered with the Selective Service.
  • Must be a US Citizen
  • You may be subject to serve a one-year probationary period.
  • Must complete a Background Investigation and Fingerprint check.

You must meet all qualification requirements within 30 days of the closing date of this vacancy announcement.

If you are a current federal employee, you must meet all time-in-grade and time-after competitive appointment qualifications within 30 days of the closing date of this vacancy announcement. To verify that you meet these requirements, we will review your responses to the core eligibility questions on the occupational questionnaire, as well as your submitted resume and required documents. To make an accurate determination, you will need to include on your resume your federal position title, pay plan, occupational series, grade level, agency, dates for which you held the grade level (stated as MM/YYYY to MM/YYYY, OR MM/YYYY to PRESENT), and total hours worked per week. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social).

Qualifications

Minimum Qualification Requirements
You may meet the minimum qualifications for the GS-14, if you possess the specialize experience below.

Specialized Experience for the GS-14
One year of experience in either federal or non-federal service that is equivalent to at least a GS-13 performing two (2) out of three (3) of the following duties or work assignments:

  1. Experience as an individual contributor in a multi-disciplinary project involving the design, development, and implementation of a new system or a major enhancement to an existing IT system. 
  2. Experience serving as an engineer or senior software developer, overseeing internal and external software development, testing, integration, and operation.
  3. Experience communicating technical concepts to non-technical audiences and translating business requirements into technical user stories.

Basic Experience Requirements

You must possess IT related experience (paid or unpaid experience and/or completion of specific, intensive training (e.g., IT certification), as appropriate) demonstrating each of the four competencies listed below.
1.    Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
2.    Customer Service - Works with clients and customers (i.e., any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
3.    Oral Communication - Expresses information (e.g., ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (e.g., technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
4.    Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

Knowledge, Skills, and Abilities (KSAs) - Information Technology Specialist (ENTARCH) GS-2210-14
The quality of your experience will be measured by the extent to which you possess the following knowledge, skills and abilities (KSAs). You do not need to provide separate narrative responses to these KSAs, as they will be measured by your responses to the occupational questionnaire (you may preview the occupational questionnaire by clicking the link at the end of the Evaluations section of this vacancy announcement).

  1. Knowledge of enterprise architecture and project management principles to develop and maintain organization-wide IT standards.

  2. Skill in evaluating and improving IT systems and programs using quantitative and qualitative methods.

  3. Ability to provide technical guidance and maintain secure, high-availability data center and network infrastructure.

      4. Knowledge of advanced IT concepts and practices to develop and interpret strategies, policies, and service delivery.

      5. Ability to analyze, design, implement, and manage enterprise IT frameworks that align technology with organizational goals.

      6. Skill in communicating, presenting, negotiating, and collaborating effectively across diverse perspectives.

Education

Education cannot be substituted for experience for this position and grade level. 

Foreign Education:

Education completed in foreign colleges or universities may be used to meet education requirements if you can show that the foreign education is comparable to that received in an accredited educational institution in the United States. It is your responsibility to provide such evidence when applying. If you are using foreign education to meet qualification requirements, you must submit a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.  For further information, please click Foreign Education.

Additional information

Veterans’ Career Counseling: If you are a veteran interested in receiving tips on preparing a Federal resume and/or how to prepare for an interview, you may email sro_recruiting@ed.gov to schedule a session with a career counselor (“Veterans Counseling Session” should be placed in the subject line of the email).

Student Loan Default: If selected for this position, we will verify that you have not defaulted on any loan funded or guaranteed by the U.S. Department of Education. If you are found to be in default, we will contact you to make arrangements for repayment prior to making an official offer of employment.

Suitability and Investigation: If selected for this position, you will be required to complete the Declaration for Federal Employment (OF-306) to determine your suitability for federal employment and successfully complete a pre-appointment investigation/background check.

Essential/Non-Essential: This position is considered non-essential for purposes of reporting to work during federal government closures.

Financial Disclosure: This position does not require financial disclosure.

Bargaining Unit: This position is included in the bargaining unit (American Federation of Government Employees (AFGE) Local 252).

Selections: Agencies have broad authority under law to hire from any appropriate source of eligibles and may fill a vacancy in the competitive service by any method authorized. We may make additional selections from this vacancy announcement within 90 days from the date the selection certificates are issued, should vacancies occur. We may also share selection certificates amongst program offices across the agency.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

As an ED employee, you will also benefit from our family-friendly work environment. As part of our commitment to maintain a work life balance, we offer excused leave for Parent/Teacher Conferences (3 hours); excused leave for annual health screenings (4 hours); and matching leave for community volunteer service. Other flexibilities that may be available to you include alternative work schedules. You may be eligible to receive a recruitment incentive for this position. To receive this incentive payment, you will be required to sign a service agreement obligating you to remain with the U.S. Department of Education for a specified period as agreed upon. You may be eligible to receive a relocation incentive for this position. To receive this incentive payment, you will be required to sign a service agreement obligating you to remain with the U.S. Department of Education for a specified period as agreed upon. You may be eligible to participate in the Student Loan Repayment Program as a recruitment incentive for this position. To receive student loan repayments, you will be required to sign a service agreement obligating you to remain with the U.S. Department of Education for a specified period as agreed upon.

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

We use a multi-step process to review and evaluate applicants:

1. Eligibility and Minimum Qualifications

Once the vacancy announcement closes, we will review your submitted resume and documents to determine if you meet the eligibility and minimum qualification requirements, including any required education, experience, and/or selective placement factors. You will be rated as ineligible if you are outside of the area of consideration (i.e., who may apply) or your application is missing any required documents. You will be rated as not qualified if you do not possess the minimum qualification requirements.

2. Rating and Ranking

If you are found to meet both the eligibility and minimum qualification requirements, we will assess the quality of your experience and the extent to which you possess the required KSAs by comparing your submitted resume and documents against your responses to the occupational questionnaire. (The occupational questionnaire is the list of questions in the automated system that you will have an opportunity to answer once you apply for the position). Based on the outcome of this evaluation, you will be assigned a numerical score (out of 100 possible). If your responses to the occupational questionnaire are not substantiated by your submitted resume, you may be eliminated from receiving further consideration.

3. Referral and Selection

If you are found to be amongst the most highly qualified applicants, you will be referred to the selecting official. As part of the assessment and selection process, the selecting official may invite you to participate in a structured interview, check your references, and/or request that you submit a writing sample or complete a written assessment or exercise to further evaluate your qualifications for this position.


You may preview questions for this vacancy.

Required Documents

You must submit (REQUIRED FOR ALL APPLICANTS):

A resume demonstrating your education, experience, training, and accomplishments as it relates to the qualifications for this position and substantiating your responses to the occupational questionnaire.

Please limit your resume to 2 pages with the font size no smaller than 10 points.  If your resume is more than 2 pages, only the first 2 pages will be reviewed and considered for the qualifications determination. 

If you are a current or former federal employee (including current U.S. Department of Education employees), you must also submit: • A Notification of Personnel Action (SF-50), which demonstrates your competitive status eligibility. To verify your eligibility, we will review your SF-50 to determine your tenure (block 24) and position occupied (block 34). Examples of sufficient SF-50s include appointments, promotions, within-grade increases, and pay adjustments. If you currently hold or previously held a federal position at or above the highest grade of this position or you have/had promotion potential at or above the highest grade of this position, you must also submit an SF-50 documenting your highest grade level held or promotion potential. Examples of sufficient SF-50s include appointments and promotions. • A Copy of your most recent Performance Appraisal and Awards, as applicable. Your performance appraisal and awards are requested to further assess the quality of your experience should your application be referred to the selecting official.

If you are claiming eligibility under the Veterans Employment Opportunities Act (VEOA), you must submit: • A copy of your DD-214 that shows active service and character of discharge, member copy 4 (Separated Members only); OR • A certification of expected discharge or release from active duty under honorable conditions within 120 days from the date of application (Current Active Duty Members only); AND/OR • The Application for 10-Point Veteran Preference (SF-15) AND all documents indicated on the form as proof of type of preference.

If you are claiming eligibility under any Special Hiring Authority, you must submit: • Adequate proof of your eligibility (e.g., Documentation of noncompetitive eligibility as a returned Peace Corps Volunteer, Documentation of noncompetitive eligibility for employment under Schedule A as a person with severe physical disabilities, psychiatric disabilities, and intellectual disabilities.)

Career Transition Assistance Plan (CTAP), or Interagency Career Transition Assistance Plan (ICTAP): Visit the https://www2.ed.gov/about/jobs/open/edhires/ictap.html or https://www2.ed.gov/about/jobs/open/edhires/ctap.html for information on how to apply as a CTAP, or ICTAP eligible. To exercise selection priority for this vacancy, CTAP/ICTAP candidates must meet the basic eligibility requirements and all selective factors. CTAP/ICTAP candidates must be rated and determined to be well qualified (or above) based on an evaluation of the competencies listed in the How You Will Be Evaluated section. CTAP/ICTAP applicants must receive a rating of at least 85 out of a possible 100.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

How to Apply:

Step 1: Create a USAJOBS account (if you do not already have one) at www.usajobs.gov.

Step 2: Create a resume using the USAJOBS resume builder or upload a resume into your USAJOBS account. Ensure that your resume demonstrates your education, experience, training, and accomplishments as it relates to the qualifications for this position and substantiates your responses to the occupational questionnaire.

Step 3: Upload any required documents into your USAJOBS account (must be less than 3MB and in one of the following document formats: GIF, JPG, JPEG, PNG, RTF, PDF, or Word (DOC or DOCX)).

Step 4: Click "Apply Online" and follow the prompts to complete the occupational questionnaire and attach any required documents. Verify that uploaded documents from USAJOBS transfer into the agency's hiring system. You will have the opportunity to upload any additional required documents in the agency's hiring system. Click “Finish” to submit your application.   

NOTE: You may update your application or required documents at any time while the announcement is open by logging into your USAJOBS account, clicking on "Application Status," clicking on the position title, clicking "Update Application,” and following the prompts.

In order to receive consideration for this position, you must submit your complete application, including all required documents, by 11:59 PM Eastern Time on the closing date of the vacancy announcement. If the vacancy announcement has an application limit, we recommend that you submit your complete application at the time of initial application. We will not accept any required documentation after the closing date of the vacancy announcement.  

If you have any questions regarding submitting your application, please contact the HR Specialist listed under the Agency Contact Information.

Next Steps:

As an applicant, you may check your application status through your USAJOBS account at any time.  We will also notify you via email of your application status at three key stages in the recruitment process.
1.    Once the vacancy announcement closes, we will inform you that your application has been received.
2.    After we review your submitted resume and supporting documentation, we will inform you if you are eligible and qualified, if your application was referred to a subject matter expert or panel of subject matter experts for further evaluation, and if you were amongst the most highly qualified candidates referred to the selecting official.
3.    Finally, we will inform you of your final disposition for this announcement (e.g., if/when a selection is made, if/when the announcement is cancelled)..

Agency contact information

T. Hunter
Phone
202-377-3932
Fax
000-000-0000
Email
Tyra.Hunter@ed.gov
Address
EDUCATION-OFC OF FEDERAL STUDENT AID
400 Maryland Ave. S.W.
Attn: Human Resources Services
Washington, District of Columbia 20202
United States

Next steps

As an applicant, you may check your application status through your USAJOBS account at any time.  We will also notify you via email of your application status at three key stages in the recruitment process.
1. Once the vacancy announcement closes, we will inform you that your application has been received.
2. After we review your submitted resume and supporting documentation, we will inform you if you are eligible and qualified, if your application was referred to a subject matter expert or panel of subject matter experts for further evaluation, and if you were amongst the most highly qualified candidates referred to the selecting official.
3. Finally, we will inform you of your final disposition for this announcement (e.g., if/when a selection is made, if/when the announcement is cancelled).

Additional Locations

  • Chicago, IL
  • Kansas City, MO
  • New York, NY
  • Philadelphia, PA
  • Dallas, TX
  • Seattle, WA


Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.


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