IT Specialist (INET) Job in Washington, DC

Vacancy No. ENRD-25-022-DE Department Offices, Boards and Divisions
Salary $101,401.00 to $156,755.00 Grade 12 to 13
Perm/Temp Permanent FT/PT Full-time
Open Date 1/7/2025 Close Date 1/17/2025
Job Link Apply Online Who may apply Public
Locations:
Washington, DC


Summary

The Office of Information Management provides innovative business process automation, data management, content management, software application, and consultative services to the Division and external stakeholders. The office comprises back-end application development, data management, business analysis, and visual design experts. The incumbent has primary responsibility as web content and accessibility specialist for maintenance of internal websites/web applications and multiple DOJ domains.

Duties

This vacancy is also being announced concurrently with Ann# ENRD-25-022-MP for employees with Federal status or eligibility and applicants eligible for special appointment authorities. Please review that announcement to determine if you are eligible to apply. Applicants must apply separately for each announcement.

As the federal agency whose mission is to ensure the fair and impartial administration of justice for all Americans, the Department of Justice is committed to fostering a diverse and inclusive work environment. To build and retain a workforce that reflects the diverse experiences and perspectives of the American people, we welcome applicants from the many communities, identities, races, ethnicities, backgrounds, abilities, religions, and cultures of the United States who share our commitment to public service.

As an IT Specialist (Internet), typical work assignments include, but are not limited to, the following:

  • Coordinate planning, drafting, editing, and approval of web content to the Division's internal websites/web applications, the Division's presence on the Department's Intranet, and the Division's public web presence in an Agile environment.
  • Improve and stimulate interest in accessibility including serving on Department-wide workgroups, providing training, consulting services and technical assistance to plan, implement and monitor accessibility of information and communications technology (ICT) and ensure conformance to Section 508 of the Rehabilitation Act.
  • Develop and maintain ENRD's web editorial calendars. Assist with administration and evolution of Division's Intranet content management system and enforcement/ongoing improvements to ENRD's taxonomy, metadata, and information architecture.
  • Serve as a technical authority on the web and electronic product development and dissemination process. Use semantically valid HTML to manage and edit all content for websites/web applications, in accordance with plain language best web practices.
  • Plan frequent updating of text, photography, video, slideshows and other materials. Maintain quality control across the site (links, photos, functionality and content). Manage and propose prominent web content and features to ensure freshness and relevance.
  • Advise Division staff and senior managers about new web opportunities and changes in the online communications environment to best showcase Division's work and recommend and implement web communication strategies.
  • Serve as instructional designer and multimedia specialist to create and deliver bespoke internal trainings and "how to" articles/tips to technical and non-technical audiences.
  • Continuously monitor and analyze web analytics, in conjunction with conducting usability studies, to ensure optimized user experience for all digital products and services.

Requirements

Conditions of Employment

  • Must be a U.S. citizen or national
  • Must complete a Background Investigation to include pre-employment drug testing
  • Selective Service Registration is required, as applicable
  • You must complete or have completed a one-year probationary period if not already served.
  • Telework available in accordance with agency policy.

Qualifications

To qualify for the IT Specialist (APPSW), you must meet A) the four competencies and B) qualification requirements below.

A) You must have IT-related experience demonstrating each of the four competencies listed below:

  1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
  2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
  3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
  4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
B) Qualification Requirements:

To qualify at the GS-12: You must have one year of specialized experience at, or equivalent to, the GS-11 grade level in the Federal service that has equipped you with the particular knowledge, skills, and abilities to successfully perform the duties that include web content writing, editing, and management and experience with Section 508 compliance and instructional design.

To qualify at the GS-13: You must have one year of specialized experience at, or equivalent to, the GS-12 grade level in the Federal service that has equipped you with the particular knowledge, skills, and abilities to successfully perform the duties that include serving as lead web content writer, editor, and manager and experience leading Section 508 compliance and instructional design.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps; AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skill and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

YOUR RESUMÉ MUST support your responses to the online questionnaire and provide specific details as to how your experience meets the specialized experience as described in the vacancy announcement if you are using experience to meet all or part of the qualification requirements. Please ensure that your resume includes the month and year that you began and ended each position held or that position will not be credited toward meeting the specialized experience requirement. Part-time employment will be prorated in crediting experience. Failure to provide details will result in an ineligible rating. Your latest resume submitted for this vacancy announcement will be used to determine qualifications and supersedes previous submissions.

Only experience obtained by the closing date of this announcement will be considered.

To preview questions, please click here: https://apply.usastaffing.gov/ViewQuestionnaire/12661185

Education

There is no substitution of education for experience at these grade levels.

Additional information

Career Transition Programs: The Career Transition Assistance Program (CTAP) provides eligible surplus and displaced competitive service employees in DOJ with selection priority over other candidates for competitive service vacancies. The Interagency Career Transition Assistance Plan (ICTAP) provides eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. If you have received written notification of your eligibility for consideration under CTAP/ICTAP, you may receive special priority consideration for this position if you satisfy all qualification requirements and rate equivalent to the Highly Qualified or better category using established category rating criteria.

Veterans Preference: If you are entitled to or claim veteran preference (VP), you should indicate the type of veteran preference (5 or 10 points) you are claiming on your resume. In order to determine your eligibility, you can find additional information at: http://www.opm.gov/policy-data-oversight/veterans-services/vet-guide/

To verify your veteran preference entitlement, submit a copy of the Member Copy 4 of your DD-214; official statement of service from your command if you are currently on active duty; or other official documentation (e.g., documentation of receipt of a campaign badge or expeditionary medal) that shows your military service was performed under honorable conditions. If you are claiming 10-point preference, you must submit Member Copy 4 of your DD-214 in addition to the supporting documentation required and identified on the reserve side of the SF-15, Application for 10 Point Veteran Preference. If you are claiming 10-point DERIVED PREFERENCE as a relative you must submit Member Copy 4 of the veteran's DD-214 and an SF-15 in addition to the supporting documentation required and identified on the reverse side of the SF-15. If you fail to do so, you will receive consideration as a non-veteran.

Benefits: DOJ offers a comprehensive benefits package that includes, in part, paid vacation; sick leave; holidays; telework; life insurance; health benefits; and participation in the Federal Employees Retirement System.General Employment Information:

  1. DOJ EEO STATEMENT: The U.S. Department of Justice fosters an inclusive and diverse workforce, find our EEO statement online at: https://www.justice.gov/jmd/page/file/1394116/dl?inline
  2. SELECTIVE SERVICE: Additional information is found at: www.sss.gov

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), the responses you provide on the application questionnaire, and the result of the online assessments required for this position. In order to be considered for this position, you must complete all required steps in the process. In addition to the application and application questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.

You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics):

  • Attention to Detail
  • Customer Service
  • Oral Communication
  • Problem Solving
  • Web Technology

Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on the online assessment may also result in your removal from consideration.

Your application will then be placed in one of three categories: Best Qualified, Highly Qualified, or Qualified. Within these categories, applicants eligible for Veterans' Preference will receive selection priority over non-veteran preference eligibles.

*Note: Additional candidates may be selected if more positions become available in the Division within 90 days after the HR office issues the selection certificate.

Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments, if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here:https://help.usastaffing.gov/Apply/index.php?title=Reasonable_Accommodations_for_USA_Hire

Required Documents

You must submit a detailed resumé containing the following information for each job entry listed in your employment history:

  • Official position title;
  • Employer name and contact information;
  • Start and end dates (month and year);
  • A detailed list of duties & accomplishments,
  • Your highest salary (or Federal grade/step) achieved; and
  • Indicate full-time or number of hours worked per week if part-time.
Additional required documents must be submitted by the closing date of the job announcement. Documentation requirements may vary from applicant to applicant based on your eligibility claims. It is your responsibility to carefully review the list below to determine which documents are required for your application.

To apply for this position, you must submit a complete Application Package which includes:
  1. Your resumé (cover letter optional)
  2. Documentation to support your claim for veteran preference, if applicable
  3. CTAP/ICTAP documentation, if applicable.
If you are a Veteran or a qualifying parent or spouse:
  1. Submit all DD-214 (Certificate of Release or Discharge from Active Duty, Member-4 Copy) forms.
  2. If you are a Veteran with a service-connected disability rating you will need to submit the SF-15 (Application for 10-point Veterans Preference) and a copy of your VA Letter stating your disability rating.
  3. If you are the qualifying parent or spouse of a disabled, deceased, or deployed Veteran, and are seeking a derived preference eligibility, you must submit appropriate supporting documentation such as the Veterans DD-214, SF-15, VA Letter.
  4. For more information on each type of Veterans Preference, and the documentation required for each, see FedsHireVets.

If you are a displaced Federal employee claiming eligibility under CTAP or ICTAP:

  1. Submit your separation notice or agency RIF letter from your agency.
  2. If you have not yet been separated, provide the letter of intent to separate you from the agency because of a RIF.
  3. Also submit your most recent performance appraisal and SF-50 showing current/former position, grade, promotion potential and duty location.
  4. Additional information about CTAP/ICTAP eligibility can be found at http://www.opm.gov/ctap/index.asp
If you are requesting a reasonable accommodation to the USA Hire Competency Based Assessments, submit documentation to support your request, including the Reasonable Accommodation Request Form found here.

Do not include the following types of information in your profile or resume:
  • Classified or government sensitive information
  • Social Security Number (SSN)
  • Photos of yourself
  • Personal information, such as age, gender, religious affiliation, etc.
  • Encrypted and digitally signed documents
If your resumé includes a photograph or other inappropriate content, you may not be considered for this vacancy.

How to Apply

Please read the entire announcement and all the instructions before you begin an application. To apply for this position, you must complete the initial online application, to include the initial online assessment and submission of the required documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on the closing date of the announcement to receive consideration. The application process is as follows:

  1. To begin the application process, click the Apply Online button.
  2. Answer the questions presented in the application and attach all necessary supporting documentation.
  3. Click the Submit Application button prior to 11:59 PM (ET) on the announcement closing date.
  4. After submitting an online application, you will be notified whether or not you are required to take additional online assessments through the USA Hire Competency Based Assessment system. This message will be delivered to you and via email notification. The email may be routed to your "Spam" or "Junk" folder.
  5. If you are asked to take the USA Hire Competency Based Assessments, you will be presented with a unique URL to access the USA Hire system. Access to USA Hire is granted through your USAJOBS login credentials. Be sure to review all instructions prior to beginning your USA Hire Assessments. Click here for Computer System Requirements
  6. Note, set aside at least 3 hours to take these assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue at a later time, you can re-use the URL sent to you via email and also found on the Additional Application Information page that can be located in the application record in your USAJOBS account.
To update your application, including supporting documentation, at any time during the announcement open period, return to your USAJOBS account (https://my.usajobs.gov/Account/Login). There you will find a record of your application, the application status, and an option to Update Application. This option will no longer be available once the announcement has closed.

To verify the status of your application both during and after the announcement open period, log into your USAJOBS account: https://my.usajobs.gov/Account/Login. All of your applications will appear on the Welcome page. The application record in your USAJOBS account provides an Additional Application Information page that provides information regarding the documentation you submitted and any correspondence we have sent related to this application, including the invitation to take the USA Hire assessment. The Application Status will appear along with the date your application was last updated.

For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/???????

Agency contact information

Carmen Browne
Address
ENRD Executive Office
150 M Street NE
Washington, DC 20002
US
Learn more about this agency

Next steps

Based on your application and your responses to the application questionnaire, you may be presented with instructions on how to access the USA Hire system to complete the online assessments. The online assessments must be completed within 48 hours following the close of this announcement. You will have the opportunity to request a testing accommodation for the assessment should you have a disability covered under the Americans with Disabilities Act (ADA). Your assessment results will be kept on record for one year and used toward future positions for which you might apply that require the same assessments.

To be considered for the position, you must meet all qualification requirements. Based on your qualifications and assessment scores, you will be notified of your rating and/or referral to the hiring official. We will notify you of the outcome after each step of the recruitment process has been completed. After making a tentative job offer, we will conduct a suitability/security background investigation. We expect to make a final job offer within 80 days after the closing date of the announcement.


Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.


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