IT Specialist (Network) Job in Washington, DC

Vacancy No. DE-12643540-25-KT Department U.S. Agency for Global Media
Salary $139,395.00 to $181,216.00 Grade 14 to 14
Perm/Temp Permanent FT/PT Full-time
Open Date 12/23/2024 Close Date 1/6/2025
Job Link Apply Online Who may apply Public
Locations:
Washington, DC


Summary

The position is in the U.S. Agency for Global Media (USAGM), Office of Technology, Services, and Innovation (TSI), Global Network Division (T/CN). The Global Network Division plans, delivers, and maintains USAGM voice/data and content distribution networks. This includes exchanging broadcast content with all USAGM broadcast entities and supporting the delivery of final broadcast content to the USAGM global audience.

Duties

As a Senior Network Engineer, you will be responsible for duties to include, but are not limited to:

  • Serves as a program office subject matter expert for IP (Internet Protocol) network technologies used for voice and data service delivery ISO production, content distribution, and cloud service delivery supporting the USAGM mission.
  • Plan and implement operations and maintenance plans for IP network service delivery, including both IPv6 and legacy IPv4.
  • Lead complex network service delivery projects including analysis, design, installation, implementation, support, and training.
  • Lead the implementation of new network infrastructure, including installation, configuration, and testing of hardware and software components.
  • Analyze USAGM's existing IP network infrastructure and identify areas for improvement to ensure alignment with current and future broadcasting needs.
  • Provide senior-level technical support for computer, server, LAN, WAN, data center, and cloud network service delivery-related issues, problem analysis, resolution, and training.

Requirements

Conditions of Employment

  • You must be a U.S Citizen or U.S. National.
  • This is a national security position. If selected, this position requires the completion of the SF-86.
  • Suitability Determination: If selected, you will be subject to a background investigation to establish your suitability for federal employment. The background investigation may include, among other aspects, a review of your credit and legal history.
  • This position is covered by a Union Agreement; AFGE Local 1812, 330 Independence Avenue S.W., Room 1169, Washington, D.C. 20237, afgelocal1812@gmail.com, (202)920-4884.
  • If selected for this vacancy, you will be required to file the OGE Form 450 (Confidential Financial Disclosure Report).
  • The full performance grade level for this position is GS-14.
  • If you are a male applicant who is born after 12/31/59, you are required to be registered for the Selective Service.
  • This position requires a Contracting Officer's Representative (COR) 2 certification. Selected candidates who do not currently possess this certification must obtain it within 18 months of their entry on duty.

Qualifications

Applicants applying for the GS-14 grade level must meet the following requirements: Have IT-related experience demonstrating EACH of the four competencies AND one year of specialized experience equivalent to the GS-13 level in the Federal service as described below.

IT Specialist (Network) Competencies:
  • Attention to Detail - Is thorough when performing work and conscientious about attending to detail. This skill is generally demonstrated by assignments managing IT projects that necessitate careful planning, tracking, and financial oversight.
  • Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. This skill is generally demonstrated by assignments where the applicant is the point of contact for resolving customer IT issues and ensuring their satisfaction.
  • Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. This skill is generally demonstrated by assignments where the applicant serves on panels, committees, or task forces as a representative for the organization on technical or professional issues.
  • Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. This skill is generally demonstrated by assignments where the applicant troubleshoots complex IT issues and finds effective solutions.

IT Specialist (Network) Specialized Experience:
Applicants must have a minimum of one year of specialized experience at a level of difficulty and responsibility comparable to the GS-13 or comparable pay band in the Federal service or equivalent experience in the private sector. Specialized Experience is experience that has equipped the applicant with the knowledge, skills and abilities to successfully perform the duties of the position.
  • Conducting IP network technical analysis and determining requirements for projects. Leading IP network projects from planning through implementation.
  • Leading resolution of network issues in IP service delivery such as in LAN (Local Area Networking), WAN (Wide Area Networking), SD-WAN (Software Defined WAN), Optical Networking, Wireless Networking (WIFI), remote access, data center, and cloud service delivery;
  • Implement network security tools, systems and infrastructure including firewalls, VPN and remote access solutions, MFA, identity policy management and enforcement systems, and zero trust architectures;
  • Demonstrated experience and familiarity with both IPv6 and legacy IPv4 network protocols; and
  • Providing expert technical guidance and troubleshooting on critical IP network issues and incidents.

Education

Education is not required for this grade level. It cannot be used for qualification purposes.

Additional information

Status applicants who wish to be considered under merit promotion procedures, including those eligible to apply under Interchange Agreements with other Merit Systems and Veterans Employment Opportunity Act of 1998, should apply under announcement # ST-12643541-25-KT.

USAGM is committed to fostering a diverse and inclusive work environment. To build and retain a workforce that reflects the diverse experiences and perspectives of the American people, we welcome applicants from the many communities, identities, races, ethnicities, backgrounds, abilities, religions, and cultures of the United States who share our commitment to public service.

Applicants must meet all qualification requirements by closing date of the announcement to be considered.

1. If you are a male applicant who was born after 12/31/59 and are required to register under the Military Selective Service Act, the Defense Authorization Act of 1986 requires that you be registered or you are not eligible for appointment in this agency. For Military Selective Service Act requirement information, please visit Selective Service

2. Your application to this vacancy announcement will only allow consideration for this announcement. We cannot electronically or manually move your application to corresponding announcements, if applicable.

3. Additional vacancies not reflected in the announcement that occur after the opening date of the vacancy announcement for position(s) identical (same grade, series and title) to the original vacancy may be filled from the selection certificate during the validity of the certificate.

4. Budgetary conditions may delay or otherwise affect filling this vacancy. However, all interested candidates should apply now.

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Once your application package has been received, a review of your qualifications will be made to ensure you meet the job requirements and competencies required for this position. A Subject Matter Expert (SME) may be used in reviewing qualifications for this vacancy announcement.

Competencies:

  • Network Management
  • Network Security
  • Technical Competence


Possession of competencies must be addressed in a resume and/or cover letter. To determine if you are qualified for this job, a review of your resume and supporting documentation will be made and compared against your responses to the occupational questionnaire. The numeric rating you receive is based on your responses to the questionnaire. If, after reviewing your resume and or supporting documentation, a determination is made that you have inflated your qualifications and or experience, your score can and will be adjusted to more accurately reflect your qualifications. Please follow all instructions carefully. Errors or omissions may affect your rating. You will be placed in one of three rating categories:
  • Qualified Category-Applicants possessing experience that meets the minimum qualifications of the position, a numeric rating below 79.
  • Well Qualified Category-Applicants possessing experience that exceeds the minimum qualifications of the position, a numeric rating of 80-89.
  • Best Qualified Category-Applicants possessing experience that substantially exceeds the minimum qualifications of the position, a numeric rating of 90 and above.
Application of Veterans' Preference: Category Rating does not add veterans' preference points, but protects the rights of veterans by placing them ahead of non-preference eligibles within each category. Preference eligibles with a compensable service-connected disability of 10 percent or more will be placed at the top of the highest quality category (except in the case of scientific or professional positions at the GS-09 level or higher). Preference eligibles who do not have a service-connected disability of 10 percent or more will be assigned to the appropriate quality category based upon the job-related assessment and will be listed ahead of non-preference eligibles within the appropriate quality category.

Fair Chance Act: Under the Fair Chance Act, agencies are not allowed to request information about an applicant's criminal history until a conditional offer of employment has been made, except as allowed for access to classified information; assignment to national security duties or positions; or recruitment of a Federal law enforcement officer. An applicant may submit a complaint or any other information related to an organization's alleged noncompliance with the Fair Chance Act. The complaint must be submitted within 30 calendar days of the date of the alleged noncompliance. To make a Fair Chance Act inquiry or complaint, send an email with the appropriate information to HROperations@usagm.gov, subject line: Fair Chance Act.

Required Documents

The following documents are required by 11:59 p.m. Eastern Time (ET) on the closing date for your application package to be complete. Encrypted or ineligible documents may result in loss of consideration.

  • Resume: Include contact information, education, and detailed work experience (including work schedules, employment dates, and position titles).
  • Veteran Preference: If you are a veteran with preference eligibility, you must submit the member copy of your DD-214 or other proof of eligibility stating character of service. If you are claiming 10-point veterans' preference, you must also submit a VA letter and an Application of 10-Point Veterans' Preference (SF-15). Applicants seeking widow or other special veterans' preference must submit a SF-15 form and all documents indicated for their specific form of preference. If you are still on active duty, you may submit a statement of service from your Personnel Command which states the date you entered active duty, the date you are separating, and the campaign medals you have received.
  • ICTAP: If you are an eligible Interagency Career Transition Assistance Program (ICTAP) applicant, you may apply for selection priority. To be well-qualified and exercise selection priority for this vacancy, displaced Federal employees must be rated at 80 or above on the rating criteria for this position. ICTAP eligibles must submit one of the following as proof of eligibility for the special selection priority: a separation notice; a "Notice of Personnel Action" (SF-50) documenting separation; an agency certification that you cannot be placed after injury compensation has been terminated; an OPM notification that your disability annuity has been terminated; OR a Military Department or National Guard Bureau notification that you are retired under 5 U.S.C. 8337(h) or 8456.

How to Apply

You are encouraged to apply online. Applying online will allow you to review and track the status of your application. If you cannot complete the Application Package online, please contact the Human Resource Specialist listed in this vacancy announcement.

  • To apply for this position, you must complete the occupational questionnaire and submit the documentation specified in the Required Documents and any appropriate Accepted Documents.
  • To begin, click Apply in the announcement; then, choose to create a new USAJOBS account or Sign-in into your existing account.
  • Follow the prompts to select your resume and/or other supporting documents to be included with your application package.
  • You will have the opportunity to upload additional documents to include in your application before submitting it. Your uploaded documents may take several hours to clear the virus scan process.
  • Click the following link to pre-view and print the occupational questionnaire https://apply.usastaffing.gov/ViewQuestionnaire/12643540.
  • After completing the questionnaire and uploading appropriate documents, click the Submit Application to submit your application package.
  • It is applicant's responsibility to verify that information entered in the profile is accurate and all required documents are uploaded and submitted before 11:59 PM (ET) on 01/06/2025 of the announcement to receive consideration.
  • Human Resources will not modify or change any part of your application. If a document is not in legible format, applicant will not be able to view it in Application Manager which means applicant must again upload the documentation to the system by the closing date of this announcement.
  • To verify your application is complete, log into your USAJOBS account. The page will display the positions for which you've applied as well as the status of each application.
  • To return to an incomplete application, log into your USAJOBS account and click on the plus sign (+) next to the job title to expand information about the job. Next click on Update Application to complete the application process.
  • Note: Submission of a resume alone IS NOT a complete application. This position requires the completion of additional forms and/or supplemental materials as described previously. Please carefully review the complete job announcement, including the Required Documents, Other Information, and How to Apply sections of the announcement.
  • Application packages will NOT be accepted via mail or e-mail. All resumes/applications received at the addresses listed in the Contact Information or Agency Information will be destroyed and will not be considered for this vacancy announcement.
  • This agency provides reasonable accommodation to applicants with disabilities on a case-by-case basis; contact HROperations@usagm.gov or 202-920-2400 to request this.

Agency contact information

Kyle Turner
Learn more about this agency

Next steps

Once the online questionnaire and application package is received, you will receive an acknowledgement email that your submission was successful. After a review of your complete application is made, you will be notified of your rating and/or referral to the hiring official. If further evaluation or interviews are required, you will be contacted.


Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.


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