Summary

NEH is an independent federal agency that supports the humanities in every state and U.S. jurisdiction. Since 1965, NEH has awarded over $6 billion to support museums, historic sites, universities, teachers, libraries, documentary filmmakers, public TV and radio stations, research institutions, scholars, and local humanities programming.

This job is open to

Federal employees - Competitive service

Current federal employees whose agencies follow the U.S. Office of Personnel Management's hiring rules and pay scales.

Career transition (CTAP, ICTAP, RPL)

Federal employees whose job, agency or department was eliminated and are eligible for priority over other applicants.

Land and base management

Current or former employees of a base management agency.

Military spouses

Military spouses of active duty service members or whose spouse is 100 percent disabled or died on active duty.

National Guard and reserves

Current members, those who want to join or transitioning military members.

Individuals with disabilities

Individuals who are eligible under Schedule A.

Native Americans

Native Americans or Alaskan Natives with a tribal affiliation.

Peace Corps & AmeriCorps Vista

Individuals who have served at least 2 years with the Peace Corps or 1 year with AmeriCorps VISTA.

Special authorities

Individuals eligible under a special authority not listed in another hiring path.

Clarification from the agency

Status Candidates (Merit Promotion and VEOA Eligibles)

Duties

Provides first-line help desk support for agency developed software.
Serving as a help desk administrator within the NEH.
Manages accounts, network rights and access to systems and equipment.
Plans and schedules for the installation of new or modified hardware/software.
Monitors network configurations and implement security policies for all NEH networks.
Assisting the SME with Adobe cloud applications and services that will be used by the entire agency.
Configuring, maintaining, and troubleshooting Microsoft 365.
Configuring user workstations with baseline settings.
Provides end user support and service and answers desk questions.
Diagnoses and resolves problems in response to office productivity & automation software, and hardware failures.

Requirements

Conditions of employment

U.S. Citizen
Relevant experience and/or education
Favorable background investigation
Males born after 12/31/1959 must be registered with the Selective Service
May be required to successfully complete a probationary period

Qualifications

To qualify for this position, your resume must state sufficient experience and/or education, to perform the duties of the specific position for which you are applying.

At the GS-9 level Qualified candidates must possess: 1 year of specialized experience equivalent to at least the GS-7 level or equivalent experience.

Specialized experience is experience which is directly related to the line of work of the position to be filled and which has equipped the applicant with the knowledge, skills, and abilities to successfully perform the duties of the position, for example: (1) installing or configuring computer hardware, software, operating systems, networks, applications, printers, or scanners; (2) performing analysis, testing, quality assurance, configuration, installation, implementation, integration, maintenance, and/or management of networked systems; (3) communicate complex IT concepts to management and non-technical personnel, both orally and in writing; (4) applying systems administration methods and procedures to monitor system performance and status.

or

Education

Master's degree or equivalent graduate degree.

or

2 full years of progressively higher-level graduate education leading to a master's degree or equivalent graduate degree.

At the GS-11 level Qualified candidates must possess: 1 year of specialized experience equivalent to at least the GS-9 level or equivalent experience.

Specialized experience is experience which is directly related to the line of work of the position to be filled and which has equipped the applicant with the knowledge, skills, and abilities to successfully perform the duties of the position, for example: (1) coordinating the sequence of actions to install or configure computer hardware, software, operating systems, networks, applications, printers, or scanners; (2)performing analysis, testing, quality assurance, configuration, installation, implementation, integration, maintenance, and/or management of networked systems; (3) troubleshooting complex IT concepts to senior management and non-technical personnel, both orally and in writing; (4) establish monitoring thresholds for server performance, utilize and implement tools to ensure thresholds stay within the established guidelines.

or

Education

Ph.D. or equivalent doctoral degree

or

3 full years of progressively higher level graduate education leading to a Ph.D. or equivalent doctoral degree.

At the GS-12 level Qualified candidates must possess: 1 year of specialized experience equivalent to at least the GS-11 level or equivalent experience.

Specialized experience is experience which is directly related to the line of work of the position to be filled and which has equipped the applicant with the knowledge, skills, and abilities to successfully perform the duties of the position, for example: (1) coordinating the sequence of actions to install or configure computer hardware, software, operating systems, networks, applications, printers, or scanners; (2)performing analysis, testing, quality assurance, configuration, installation, implementation, integration, maintenance, and/or management of networked systems; (3) troubleshooting complex IT concepts to senior management and non-technical personnel, both orally and in writing; (4) establish monitoring thresholds for server performance, utilize and implement tools to ensure thresholds stay within the established guidelines.

Education

GS-9
Master's degree or equivalent graduate degree.

or

2 full years of progressively higher-level graduate education leading to a master's degree or equivalent graduate degree.

GS-11
Ph.D. or equivalent doctoral degree

or

3 full years of progressively higher level graduate education leading to a Ph.D. or equivalent doctoral degree.

Additional information

1. If you are an eligible Interagency Career Transition Assistance Program (ICTAP) applicant you may apply for special selection over other candidates for this position. To be well-qualified and exercise selection priority for this vacancy, displaced Federal employees must be rated at 85 or above on the rating criteria for this position. ICTAP eligibles must submit one of the following as proof of eligibility for the special selection priority: a separation notice; a "Notice of Personnel Action" (SF-50) documenting separation; an agency certification that you cannot be placed after injury compensation has been terminated; an OPM notification that your disability annuity has been terminated; OR a Military Department or National Guard Bureau notification that you are retired under 5 U.S.C. 8337(h) or 8456.

2. If you are a veteran with preference eligibility and you are claiming 5-point veterans' preference, you must attach a copy of your DD-214 or other proof of eligibility. If you are claiming 10-point veterans' preference, you must attach an SF-15, "Application for 10-Point Veterans' Preference" plus the proof required by that form.

3. If you are the spouse of a member of the armed forces on active duty, the spouse of a 100 percent disabled member of the armed forces, or the spouse of a deceased member of the armed forces, you may apply for consideration through the Military Spouse Noncompetitive Appointing Authority. Your eligibility does not entitle you to a job within the federal government. You must still apply and meet qualification standards and additional requirements, such as a background investigation.

4. If you are a male applicant who was born after 12/31/59 and are required to register under the Military Selective Service Act, the Defense Authorization Act of 1986 requires that you be registered.

5. You can apply for a non-competitive appointment if you meet the basic eligibility requirements and you are eligible for special appointment such as those authorized for the severely disabled; certain Vietnam era and disabled veterans; returned volunteers from the Peace Corps or Vista, etc.

6. All qualification requirements must be met by the closing date of this announcement. Additional information on the qualification requirements is outlined in the OPM Qualifications Standards Handbook of General Schedule Positions.

7. This position may require completion of a 1-year probationary period.

8. This position may qualify for membership in the NEH American Federation of Government Employees (AFGE) Local 3403.

9. Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. (https://appsupport-usastaffing.opm.gov/hc/en-us/sections/45063131363475-Reasonable-Accommodation-Information)

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position.

You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics):

Accountability
Attention to Detail
Customer Service
Decision Making
Flexibility
Influencing/Negotiating
Integrity/Honesty
Interpersonal Skills
Learning
Reading Comprehension
Reasoning
Self-Management
Stress Tolerance
Teamwork

The USA Hire Assessments includes a cut score based on the minimum level of required proficiency in these critical general competencies. You must meet or exceed the cut score to be considered. You will not be considered for the position if you score below the cut score or fail to complete the assessment.

Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on an assessment may also result in your removal from consideration.

Required Documents

All applicants are required to submit the following supporting document type(s):

Resume

Your resume must thoroughly describe how your skills and experiences align to the criteria defined in the "Qualifications" section of this announcement and it must support your responses to the assessment questionnaire. We cannot assume you have performed the necessary experience required for this position regardless of your employment history or academic career.To ensure all of the essential information is in your resume, we encourage you to use the USAJOBS online Resume Builder . If you choose to use your own resume, you must ensure it contains all of the required information and you organize it so we can associate the following information for each experience/position:

Job title
Name of employer
Start and end dates (including the month and year)
Hours worked per week. We will assume full-time unless otherwise stated. We will prorate part-time employment in crediting experience.
The level and amount of experience-for instance, whether you served as a project manager or a team member helps to illustrate your level of experience.
Examples of relevant experiences and accomplishments that prove you can perform the tasks at the level required for the job as stated in the job announcement. Your experience needs to address every required qualification.
Series and grade or equivalent (if a federal position)

If the position has an education requirement you must include relevant transcripts. If you are qualifying on the basis of education, you must list your education history including the type of degree and your major of study and provide the relevant transcript. If the position requires a certain number of credit hours, you are strongly encouraged to list the relevant courses in your resume. Detailed information regarding resume formats can be found at USAJobs HelpCenter.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

Please read the entire announcement and all the instructions before you begin an application. To apply and be considered for this position, you must complete all required questionnaires, assessments and submit all required documentation as specified in the How to Apply and Required Documents section. The complete application package must be submitted by 11:59 PM (ET) on the closing date of the announcement to receive consideration. The application process is as follows:

Click the Apply Online button.
Answer the questions presented in the application and attach all necessary supporting documentation.
Click the Submit Application button prior to 11:59 PM (ET) on the announcement closing date.
If you are required to complete any USA Hire Assessments, you will be notified after submitting your application. The notification will be provided in your application submission screen and via email. The notification will include your unique assessment access link to the USA Hire system and the completion deadline. Additionally, in USAJOBS you can click "Track this application" to return to your assessment completion notice.
Access USA Hire using your unique assessment link. Access is granted through your USAJOBS login credentials.
Review all instructions prior to beginning your assessments. You will have the opportunity to request a testing accommodation before beginning the assessments should you have a disability covered under the Rehabilitation Act of 1973 as amended.
Set aside about two (2) hours to take the USA Hire Assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue later, you can re-use your unique assessment link.
Your responses to the USA Hire Assessments will be reused for one year (in most cases) from the date you complete an assessment. If future applications you submit require completion of the same assessments, your responses will be automatically reused.

Visit the USA Hire Applicant Resource Center for practice assessments and assessment preparation resources at https://support-usahire.opm.gov/hc/en-us.

To update your application, including supporting documentation: During the announcement open period, return to your USAJOBS account, find your application record, and click Edit my application. This option will no longer be available once the announcement has closed.

To view the announcement status or your application status: Visit https://www.usajobs.gov/Help/howto/application/status/. Your application status page is where you can view your application status, USA Hire assessment completion status, and review your notifications sent by the hiring agency regarding your application.

Agency contact information

NEH Human Resources

Phone: 2026068415
Email: humanresources@neh.gov

Address: National Endowment for the Humanities
400 7th Street SW
Washington, DC 20506
US

Next steps

Once the online questionnaire is received you will receive an acknowledgement email that your submission was successful. After a review of your complete application is made you will be notified of your rating and/or referral to the hiring official. If you are selected for an interview you will be contacted by the selecting official.

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