Duties
IT Support Specialist
Information Services Division
Salary: $87,271 - $90,661
This is a non-supervisory position.
Job Summary:
This job is with the
Information Services (IS) Division, Office of the Sergeant at Arms (SAA), U.S.
House of Representatives (House). The IS division procures, manages and
supports technology-related resources and projects for the Office of the SAA,
and collaborates with other House offices to ensure the security and efficiency
of SAA information systems.
Incumbent deploys, maintains
and decommissions hardware and software (Windows computers and iOS mobile
devices), provides technical support (phone, email and desk-side), and assists
with technical projects. Incumbent must
possess strong technical and customer service skills and be able to efficiently
multi-task in a fast-paced environment. Ability to stay organized and
communicate effectively is a must.
Duties:
Typical duties include, but are not necessarily limited to:
- Configures and deploys desktops computers, laptops, peripherals and
mobile devices
- Creates and manages Active Directory user accounts and distribution
groups
- Troubleshoots desktop and mobile device problems
- Provides technical phone and desk-side support to end users
- Supports disaster recovery and business continuity programs
Requirements
Conditions of employment
- USA Jobs Conditions of Employment
Qualifications
Job Requirements:
- Bachelor’s degree or equivalent experience.
- Intimate working knowledge of desktop operating systems
Preferred Qualifications:
Skill Requirements:
CORE
- Adaptability - Ability to deal calmly and
effectively with high stress situations and work persistently when facing
obstacles. Ability to work well in ambiguous situations, adjust quickly to
change, and easily consider new approaches. Collaboration - Ability to foster a sense of
unity and trust within teams, breaking down silos and promoting teamwork
across departments. Ability to encourage
and facilitate cooperation, pride, trust, and group identity.
Skill in working with others to achieve goals.
- Communication - Ability to convey ideas and
information to different audiences through verbal and written means.
Knowledge of different writing techniques for different document types and
purposes. Ability to create written documents that are complete, grammatically accurate,
and technically sound. Ability to articulate ideas clearly through
speech.
- Customer Orientation - Values and
delivers high quality, professional, responsive, and innovative service to
internal and external customers. Builds and maintains effective
customer relations that result in satisfaction; holds self and others
accountable for quality outcomes.
- Decision Making - Skill in making sound,
well-informed, and objective decisions, taking into consideration the
potential impact and implications of the decisions. Ability to commit to
action even in uncertain situations.
- Organizational Awareness - Knowledge of the
structure, functions, and dynamics present within the U.S. House of
Representatives and the SAA. Knowledge of relevant policies and
procedures that govern the organization. Knowledge of how
the SAA fits within the broader context of Federal agencies and
how it contributes to government functioning.
- Planning and Coordination - Ability to
organize work, set priorities, and determine resource
requirements. Ability to determine short- or long-term goals and
strategies to achieve them. Ability to coordinate with others
to accomplish goals. Skill in monitoring progress in relation to
desired outcomes.
- Problem Solving - Ability
to identify problems; skill in determining accuracy
and relevance of information. Ability to use sound judgment to generate
and evaluate alternatives, develop effective solutions, and make
recommendations.
LEADERSHIP
- Leadership skills are not a requirement at entry for this job,
but may be required at a later point to fulfill the duties
of the job.
SPECIALTY
- Information Security - Knowledge of the
principles, methods, and tools for protecting information and information
systems from unauthorized access, use, disclosure, disruption,
modification, or destruction in order to provide
confidentiality, integrity, and availability.
Work Schedule:
Full-time, permanent. Monday – Friday, 8:30 a.m. – 5:00 p.m.
Must be able to work outside of normal business hours - evenings and weekends may be required.
Physical Requirements and Work Environment:
This job is based in
a typical office environment. Role requires equipment weighing up to 25 lbs.
The incumbent should be capable of meeting physical requirements, which may
include sitting, lifting, bending, crouching, walking, and standing.
Other Significant Factors:
- Job requires on-call support.
- Job requires local travel within the Washington, DC metropolitan area.
- Job may be required to report to work in all conditions.
- Job may require various shifts, extended hours or weekends.
Applicant Instructions:
Qualified candidates should submit a resume and cover letter by 7:00 p.m. on August 3, 2026. Applicants will receive an email response indicating receipt of their cover letter and resume. Submission of these documents does not guarantee an interview.
Applicants will be considered without regard to race, color, national origin, religion, sex (including marital or parental status), disability, or age.
The SAA is an equal opportunity employer and is committed to building and maintaining an inclusive and diverse work environment. Employment with the U.S. House of Representatives is at-will. This position has been determined to be Non-Exempt from the overtime provisions of the Fair Labor Standards Act.
Employment is contingent upon satisfactorily completing a criminal history records check.
A preemployment drug test is required for positions requiring a security clearance.
Veterans’ Preference Information:
Hiring for this position is governed by the Veterans Employment Opportunities Act.
Only applicants seeking veterans’ preference consideration should email saa.veoa@mail.house.gov for further information. Please note the word “Veteran” in the subject line and note the job title in the body of the email.
Additional information
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Candidates will be evaluated using a structured interview process.