Summary
The Office of the Circuit Executive for the D.C. Circuit is accepting applications for the position of IT Support Technician III. The IT Support Technician III is a senior, on-site technical professional who provides front-line help desk support in collaboration with the team, while also serving as a key escalation point for complex issues.
This job is open to
The public
U.S. Citizens, Nationals or those who owe allegiance to the U.S.
Duties
This role is responsible for advanced system support, including KACE administration for imaging and patch management, network troubleshooting, and assisting with security operations. The IT Support Technician III is essential to our team in maintaining a stable and secure computing environment and enhancing the overall capability of the IT support team.
Duties and Responsibilities:
- Provides first and second tier support to end users for workstation and server hardware through help desk requests and responds to customer inquiries;
- Analyzes, logs, tracks and resolves software/hardware matters of significance pertaining to networking connectivity issues, printer, servers, and applications to meet district needs;
- Performs troubleshooting to isolate and diagnose common system problems; documents system events to ensure continuous function. Recommends course of action and implements as approved;
- Work collaboratively with personnel in system administration, application development, cybersecurity, and related areas to restore service and/or identify and correct core problems. Simulates or recreates user problems to resolve operating difficulties;
- Assists in appropriate level software installations and upgrades and related software packages;
- Applies appropriate support packages/patches to maintain system integrity;
- Develops and maintains appropriate system documentation to ensure accuracy;
- Escalates more complex problems to senior level administrators as necessary;
- Serves as backup in other functional areas as needed;
- Provides training or assistance to employees as needed or as directed by manager;
- Adopts, embraces, and exhibits behaviors representative of the Guiding Principles; and
- Performs all other position description responsibilities and competencies as well as any other duties assigned.
Requirements
Conditions of employment
The candidate selected for the position will be hired provisionally pending the results of a background investigation.
Qualifications
Technical Requirements (Highly Preferred)
- Experience: Minimum 5 years in desktop support, customer support, or helpdesk roles.
- Operating Systems: 5+ years supporting Microsoft Windows environments, including basic Linux command line administration.
- Endpoint Management: Experience developing and deploying OS images, automating software distribution, and managing security patches.
- Directory Services: Proficiency administering Active Directory users, groups, permissions, and Group Policy Objects (GPOs).
- Networking: Advanced troubleshooting of TCP/IP, DNS, and DHCP. Basic configuration of Cisco IOS-based switches and VLAN assignments.
- Virtualization: Basic management of VMware vSphere/vCenter, including snapshots and resource monitoring.
- Security: Ability to interpret vulnerability scan data and execute remediation plans.
Toolset Experience (Highly Preferred)
- Service Management: ServiceNow, ITSM principles.
- Systems Management: Quest KACE (SDA/SMA), Ivanti Neurons, WorkSpaceOne.
- Security & Monitoring: Qualys, Splunk.
- Productivity: Microsoft Office O365 Cloud Environment.
- Hardware: Dell Pro laptops, Apple iOS devices.
- AV Systems: Zoom Rooms, Crestron, audio mixers, and microphones for live event support.
Professional Competencies (Required)
- Communication: Ability to provide professional written and verbal support to all levels of personnel, including executive and judicial staff.
- Work Management: Self-directed with the ability to prioritize tasks with minimal supervision in high-pressure environments.
- Attention to Detail: Precision in maintaining technical documentation and knowledge base articles.
- Adaptability: Flexibility to work various shifts or respond to needs on short notice.
- Professionalism: Maintaining a polished appearance and demeanor in a formal district environment.
Additional information
- Employees of the federal courts are excepted service appointments. Excepted service appointments are "at will" and may be terminated with or without good cause by the Court.
- Direct deposit of pay is required.
- Candidates must be able to work onsite at our location.
The Circuit Executive's Office is an Equal Opportunity Employer.Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
Federal benefits include paid annual and sick leave, health insurance, life insurance, flexible benefits program, long-term care, retirement benefits, and a tax-deferred savings plan. Additional information about benefits is available at https://www.uscourts.gov/careers/benefits.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Applicants will be evaluated based on their application and an interview.
Required Documents
- Cover Letter
- Resume
See 'How to Apply' for instructions.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from
schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply
Submit by email a cover letter and detailed resume. Email a single PDF attachment to VacancyITTechnicianIII@cadc.uscourts.gov with the job announcement number (USCA-26-01) in the subject line of the email.
Because of the large volume of applications, only those candidates who will be interviewed will be contacted.
Position is open until filled. Initial cut off for review of applications is March 16, 2026.
Next steps
The court will send a letter regarding the status of an application only to those candidates scheduled for interviews. When the position is filled, a notice will be placed on the court's internet site.