Information Technology Program Manager Job in Washington, DC

Summary

This job is open to

• The public

  U.S. Citizens, Nationals or those who owe allegiance to the U.S.

• Federal employees - Competitive service

  Current federal employees whose agencies follow the U.S. Office of Personnel Management's hiring rules and pay scales.

• Federal employees - Excepted service

  Current federal employees whose agencies have their own hiring rules, pay scales and evaluation criteria.

Duties

The Case Management Modernization Product Manager determines and oversees delivery of the strategy and roadmap for their products to achieve customer outcomes. The Product Manager is the "voice of the customer" in the product. The Product Manager's responsibilities include discovery, prioritization of customer and market problems, validation of potential solutions, and resolution monitoring. They continuously use data to empower decision making and inform product direction in ways that build toward positive business outcomes for the organization and their customers. The Product Manager builds relationships with and between team members, key stakeholders, customers, executives, and other individuals or organizations involved with the end-to-end product life cycle. They do this through ongoing customer interaction and collaboration with development, users, and stakeholders. The Product Manager sets priorities, guides, and supports development and operational activities, and provides direction and oversight to product teams.

The duties of this position include, but are not limited to:

1. Developing a deep understanding of business goals and processes to inform product priorities and improvement recommendations.
2. Communicating with product stakeholders (within the AO and across the Judiciary) and developing strong relationships to discover, balance, and prioritize feedback from multiple groups such as customer engagement, customer experience and user experience leaders, as well as customers and the market.
3. Socializing the product strategy and ensuring a common understanding among internal and external stakeholders.
4. Leading product strategy planning and managing the product life cycle to support ongoing product evolution and innovation.
5. Monitoring business, market, and technology trends and competitive intelligence to inform product strategy and proactively propose new solutions.
6. Building and owning the product roadmap and releasing plans that satisfy requirements and achieve customer outcomes, ensuring execution is aligned with strategy.
7. Translating desired business outcomes into actionable product and technical requirements.
8. Building close working relationships, providing clear guidance, and setting operational "guardrails" to empower the product owner team and the customer engagement team to make appropriate product development decisions.
9. Monitoring and evaluating product performance, including usage metrics, to monitor product health and make maintaining, refreshing, and retiring recommendations and decisions.
10. Defining, tracking, analyzing, and communicating relevant key performance indicators for the product's performance and contribution to business goals and strategy.
11. Guiding and empowering the product owner team to scope, plan and deliver work.
12. Applying established delivery methodologies (e.g., agile methods) and best practices (e.g., reusability), including assessing the product backlog and prioritization to ensure alignment with the product strategy and key performance indicators.
13. Supporting the identification and resolution of blockers (including resourcing) to achieve product business objectives.
14. Driving product adoption and usage by collaborating on customer engagement with customer experience and user experience leaders.
15. Leading customer engagement team, communications and change management, to define strategy and guidelines.
16. Ensuring human centered design methods are consistently applied.
17. Working with external third parties to assess partnerships and licensing opportunities.

Requirements

Conditions of Employment

CONDITIONS OF EMPLOYMENT

1. All information is subject to verification. Applicants are advised that false answers or omissions of information on application materials or inability to meet the following conditions may be grounds for non-selection, withdrawal of an offer of employment, or dismissal after being employed.
2. Selection for this position is contingent upon completion of OF-306, Declaration of Federal Employment during the pre-employment process and proof of U.S. citizenship for competitive status positions or conversion to a competitive status position with the AO. If non-citizens are considered for hire into a temporary or any other position with non-competitive status or when it is confirmed by the AO Human Resources Office there are no qualified U.S. citizens for a competitive status position (unless prohibited by a law or statue), non-citizens must provide proof of authorization to work in the U.S. and proof of entitlement to receive compensation. Additional information on the employment of non-citizens can be found at USAJOBS Help Center | Employment of non-citizens/. For a list of documents that may be used to provide proof of citizenship or authorization to work in the United States, please refer to Form I-9, Employment Eligibility Verification.
3. All new AO employees will be required to complete an FBI fingerprint-based national criminal database and records check and pass a public trust suitability check.
4. New employees to the AO will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights/responsibilities, visit https://www.e-verify.gov/.
5. All new AO employees are required to identify a financial institution for direct deposit of pay before appointment.
6. You will be required to serve a trial period if selected for a first-time appointment to the Federal government, transferring from another Federal agency, or serving as a first-time supervisor. Failure to successfully complete the trial period may result in termination of employment.
7. If appointed to a temporary position, management may have the discretion of converting the position to permanent depending upon funding and staffing allocation.

How You Will Be Evaluated

Required Documents

How to Apply

To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section below.

The complete application package must be submitted by 04/25/2025 to receive consideration.
To begin, click

• Apply Online to access an online application. Follow the prompts to select your USAJOBS resume and/or other supporting documents. You will need to be logged into your USAJOBS account or you may need to create a new account.
• You will be taken to an online application. Complete the online application, verify the required documentation, and submit the application.
• You will receive an email notification when your application has been received for the announcement.
• To verify the status of your application, log into your USAJOBS account, https://my.usajobs.gov/Account/Login, select the Application Status link and then select the More Information link for this position. The Application Status page will display the status of your application, the documentation received and processed, and your responses submitted to the online application. Your uploaded documents may take several hours to clear the virus scan process.
• Click the following link to view and print the occupational questionnaire https://apply.usastaffing.gov/ViewQuestionnaire/12713014

Next steps

After a review of your complete application is made, you will be notified of your rating and referral to the hiring official if determined qualified. If further evaluation or interviews are required, you will be contacted.