Summary
This position is located in the Information Technology Branch (NDW N946) of the Naval District Washington, Regional Support Service Center, (NDW N94). The incumbent serves as an Information Technology Specialist (NDW N946) in the Information Technology Branch (NDW N946). Incumbent leads technical support and training users of the Commander Navy Installations Command (CNIC) Non-appropriated Fund (NAF) Management Information Systems (MIS) and Point of Sale (POS) systems throughout NDW.
Duties
Provides technical support to Windows clients and servers and may provide basic programming functions to include designing and developing software selections, integrating software programs to work together and developing data base systems and assisting with networks and operating specifications, integrating with station networks as appropriate.
Assists the MIS Management team in the implementation and maintenance of the CNIC Millington Detachment MIS/POS/Catering/Payroll, Child and Youth Management System (CYMS) and Timekeeping Systems for the NDW region.
Assists with training front line employees on both the operation and maintenance of associated hardware and software systems associated with MIS/POS/Catering/Business Systems, and CYMS.
May install, configure and upgrade operating systems and software, using standard business and administrative packages; may modify specific applications. Installs, assembles and configures computers, monitors, routers, network infrastructure and peripherals such as printers, scanners, and related hardware; pulls cables and rewires or directs the rewiring of cables as required for new installations and office reconfiguration.
Assists users by troubleshooting problems as they occur, responds rapidly by phone, pager or in person to ensure all systems are operational seven days a week and quickly repairs or directs the problem to supervisor for resolution when able ascertains extent of problem and initiates resolution (i.e. software, hardware, connectivity, etc.).
Performs preventative maintenance and recommends preventative measures as necessary.
Assists MIS management with plans and designs for acquisition of new or upgraded hardware and software systems; maintains current knowledge of hardware, software and network technology and may recommend modifications as necessary.
Assists with developing and documenting practical, workable solutions and reviewing with users. Programs and/or tests solutions.
Assists with Active Directory maintenance and strategic planning.
Assists with WSUS maintenance and administration. Antivirus administration and maintenance.
Review logs, apply updates, maintain licensure, ensure all PC's and servers are updated and protected. Verify all data backup jobs are running successfully, and checks daily/weekly for accuracy. May conduct periodic reviews to verify physical security controls remain in place.
Assists with ensuring that local configurations on systems are DOD compliant with gold disk standards, and information system warning banners.
Assist in ensuring that POS systems are operating in compliance with Payment Card Industry Standards (PCI) by conducting periodic reviews of all related hardware and software.
Responsible for inventories of computer equipment and software within internet facilities.
Resolves problems ranging from equipment operation to utilization of computer systems and application programs and analyzes problem to determine if there is equipment malfunction, software problems or lack of user understanding regarding the use of equipment or software.
Assists in customer support to over 400 computer users and ensures all users have proper security clearances.
Assists in tracking the maintenance of both hardware and software associated with MIS/POS. Recommends additions to inventory as warranted. Ensures safeguarding of Navy property reporting any shortages or misuse to supervisor as soon as possible. Performs Systems Data Sheets for review to ascertain if needed change out, upgrade or expansion of internet systems is warranted.
Performs other related duties as directed.
Requirements
Conditions of Employment
- Must have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.
- Must successfully pass the E-Verify employment verification check. Any discrepancies must be resolved as a condition of employment.
- This position requires the incumbent to have a valid, state-issued driver’s license to drive to various
locations on the installation.
- Position required eligibility for a secret clearance.
- Must prepare and submit an annual personal financial statement.
Qualifications
Knowledge required: basic computer systems and design; knowledge of hardware repair sufficient to detect and trouble shoot damaged or corrupted system components and effect repairs, specific configuration of the POS/MIS sufficient to advise and assist management and staff on functional use; basic training and teaching skills; basic troubleshooting techniques; and full understanding of all Windows Architecture including server and workstation. A considerable knowledge of Citrix Systems - Independent Client Architecture (ICA), knowledge of database design and maintenance such as Access, SQL, and Progress is necessary for MIS/POS/Business systems, or CYMS.
Must be familiar with the basic operation of existing LAN, WAN, VPN, and Firewall Security Systems.
Must possess excellent customer service skills.
Must possess a good understanding of the role of MWR and the other Quality of Life Programs dependent on the MIS/POS/Business Systems and CYMS.
Basic knowledge of NAF accounting, personnel, and procurement, and familiarity with KRONOS Timekeeping Systems, SAP Management Information System, Food and Beverage, Hotel or Recreational POS Systems in highly desirable.
Incumbent will have 6 months from date of hire to satisfactorily complete the appropriate training and obtain certification/recertification for position outlined in DoD 8570. P1-M IA Workforce Improvement Program
Education
A bachelor's degree in Computer Science or Information Technology is preferred, but may be substituted by a minimum of 3 years general experience, and a minimum 1 year specific documented experience in the areas noted herein
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement, and will be rated based on the information provided in the resume to determine the level of knowledge, skills and abilities (KSAs) related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of KSAs will be used for each resume. Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews.
Required Documents
The following documents are required at the time of application:
- Résumé
- Proof of education/training (if applicable): provide a copy of your awarded/conferred college transcript(s); if degree hasn't been conferred, provide copy of HS Diploma, GED, or equivalent
- If claiming Department of Defense (DOD) Non-appropriated Fund (NAF) Business Based Action (BBA) priority consideration: provide a copy of the notice of separation
- If claiming Veteran's Preference: provide a copy of your DD-214, Member-4 page and any supporting documentation (SF-15, V.A. disability letter, proof of service, etc.)
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from
schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply
To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above.The complete application package must be submitted by 11:59 PM (EST) on 09/24/2024 to receive consideration.To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.To preview the Application Questionnaire, please click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/12541667It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date.Additional information on how to complete the online application process and submit your online application may be found on the https://help.usastaffing.gov/Apply/index.php?title=ApplicantTo verify or check the status of your application, log into your USAJOBS account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status
The Department of the Navy is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, religion, sex, national origin, age, disability, marital status, political affiliation, sexual orientation, or any other non-merit factor.
The Department of the Navy provides reasonable accommodation to applicants with disabilities. Applicants with disabilities who believe they require reasonable accommodation should contact our Human Resource Office to ensure that the Department of the Navy can consider such requests. The decision to grant an accommodation will be made on a case by case basis.
Next steps
Using the required qualifications of the position, a standardized rating and ranking criteria of knowledge, skills, and abilities will be used to screen and assess each application.
All applicants will be notified regarding their status by email. Applicants will either be contacted for an interview or sent an email of non-selection 3-6 weeks after the announcement closing date.
Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an inaccurate email address or if your mailbox is full or blocked (e.g., spam-blocker), you may not receive important communication that could affect your consideration for this position. This announcement may be used to fill additional vacancies within 60 days of issuance of selection certificate.
|