Summary
The U.S. Small Business Administration (SBA) is urgently hiring Information Technology Specialist to support disaster recovery for Hurricane Helene and wildfires out west. Your work will aid recovery and economic stability in affected areas. We seek dedicated individuals who can start immediately and travel to disaster zones. Successful candidates will undergo accelerated onboarding to begin ASAP.
This job is open to
Clarification from the agency
United States Citizens
Duties
This position provides support in developing, implementing, operating and maintaining Information Technology (IT) equipment and systems.
As a/an Information Technology Specialist at the GS-2210-9/11, some of your typical work assignments may include:
- Provide assistance to customers with a variety of PCs and laptops utilizing Microsoft Operating Systems Windows 7 or later, and Microsoft Office 2010 or later applications, including Word, Excel, and PowerPoint.
- Prepare standard log-in scripts and establish network access protocols to enable customers to gain local or remote access.
- Configure, install, upgrade, and monitor desktop and laptop hardware and software.
- Participate in coordinating a wide area network with staff located at multiple locations,
- Use computer systems and application suites to automate processes.
IMPORTANT NOTES:
- Your primary residence is considered your official duty station.
- If selected, employees work on an intermittent (on-call) work schedule. This means that employees are in a pay and duty status only when activated to respond to workload needs, especially in response to heightened disaster activity. When no longer needed, employees return to a non-pay status until the next event necessitates additional staff.
- However, depending on the workload and/or level of disaster activity, your work schedule may be changed to full-time. Subsequently, if the workload decreases, your work schedule may be changed back to intermittent.
- Mandatory Overtime: In order to respond quickly and efficiently to disaster survivors, substantial compensated overtime hours may be required while on assignment (up to seven days a week and twelve to fourteen hours a day).
- A valid driver's license may be required.
- This position is not included in a bargaining unit.
TRAVEL STATEMENT- You may be required to travel to a disaster site during increased disaster activity for extended periods with little or no advanced notice. If so, you may encounter hazardous working and/or living conditions; i.e., no water or electricity and/or minimal lodging facilities. Travel expenses are compensated based on SBA policy and Federal regulations.
Requirements
Conditions of Employment
- U.S. citizenship is required.
- You must be able to obtain and maintain a Government travel credit card.
- Favorable background investigation and credit check are required.
- This position is not included in a bargaining unit.
- A valid driver's license may be required. (Remove if not applicable).
Qualifications
Generally, time in non-pay status is not creditable towards the specialized experience requirement listed below.
You must meet all qualification requirements by the closing date of this announcement.
You may qualify based on experience, education or a combination of both.
Experience:
To receive credit, you must indicate the month and year as well as the average hours worked per week for each employer. Average work hours must be stated on resume to quantify each period of work experience or that experience will not be credited toward meeting the specialized experience requirement.
You must address the specific specialized experience required for each grade level of this position on your resume or application or you will be rated "Ineligible" for that grade level.
For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below:
1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
And
GS-09: To qualify you must have at least 1 full year (52 weeks) of specialized experience equivalent in difficulty and complexity to the GS-07 level in the Federal service that has equipped you with the particular knowledge, skill, and ability to perform successfully in this position. This experience may have been gained in a Non-Federal service position. In addition, this Specialized Experience must demonstrate the following:
GS-11: To qualify you must have at least 1 full year (52 weeks) of specialized experience equivalent in difficulty and complexity to the GS-09 level in the Federal service that has equipped you with the particular knowledge, skill, and ability to perform successfully in this position. This experience may have been gained in a Non-Federal service position.
In addition, this Specialized Experience must demonstrate the following:
*Implementing IT security requirements, policies, and procedures designed to protect the integrity and vulnerability of systems, networks, and data, and specifically including the protection of Personal Identifiable Information (PII), both internal and external to the organization; and
*Configuring and troubleshooting IT hardware, software, and networking technologies in a variety of local and/or remote locations; and
*Setting up, configuring and supporting workstations using Windows 10 in an enterprise WAN, supporting Microsoft cloud-based applications (Office 365, SharePoint or OneDrive), and designing and implementing wired and wireless networks which support multiple users.
Education
If qualifying based on education, you must submit transcripts by the closing date of this announcement or you will not be found eligible.
GS-09: Master's degree or equivalent graduate degree in a related field or 2 full years of related progressively higher-level graduate education leading to a master's degree
Or
GS-11: Ph.D. or equivalent doctoral degree in a related field or 3 full years of related progressively higher-level graduate education leading to a Ph.D. or equivalent combination of experience and education as indicated above.
Or
A combination of experience and education as indicated above.
Qualification Standards: Information Technology (IT) Management Series 2210 (Alternative A) (opm.gov)
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
For this vacancy, the Office of Disaster Personnel will use a Category Rating system to refer qualified applicants for consideration. This is a three-step process. First, your resume or other application is evaluated to determine if you meet the Qualifications, including the Specialized Experience described above, for the grade level(s) that you are applying for. Secondly, if you meet the minimum qualifications requirements, your responses to the questionnaire, including narrative responses, if applicable, will be compared to your resume or other application. If your resume does not support the answers you gave on the questionnaire, you may be rated "Ineligible" or you may be placed in a lower category. Third, your name will be placed in one of the three following categories:
- Best-Qualified - highly proficient with an overall comprehensive level of knowledge, skills and abilities related to this position.
- Well-Qualified - competent in the position with an overall accomplished level of knowledge, skills and abilities related to this position.
- Qualified - an overall basic level of knowledge, skills and abilities related to this position.
Application of Veterans' Preference: The Category Rating process protects the rights of veterans by placing them ahead of non-veterans within each quality category. All the veterans must be selected before any non-veterans within each category.
For this position, disabled veterans who meet minimum qualifications for this position and have a compensable service-connected disability of at least 10% (CPS & CP) are placed at the top of the Best-Qualified category regardless of which category they would otherwise be assigned to.
Preference eligibles who do not have a service-connected disability of 10% or more (XP or TP) are placed at the top of their quality category.
Your qualifications will be evaluated on the following competencies:
Customer Service, Information Systems/Network Security, Learning, and Reading Comprehension
Required Documents
Required Documents
To apply for this position, you must provide a complete Application Package which includes:
1. Your Resume showing hours worked per week, dates of employment and duties performed.
2. Completed Questionnaire
3. Other supporting documents, such as:
- College Transcript(s), if qualifying based on education.
- Unofficial transcripts may be submitted during the application process; however, official transcripts will be required if selected.
- Veterans' Preference documentation, if applicable (e.g. DD-214 Member Copy 4 or other DD-214 copy showing type of discharge/character of service, SF-15 Form and related documentation, VA letter, etc.)
- Career Transition Assistance Program/Interagency Career Transition Assistance Program documentation, if applicable (e.g. Certification of Expected Separation, Reduction-In-Force Separation Notice, or Notice of Proposed Removal; SF-50 that documents the RIF separation action; and most recent performance appraisal.)
Your latest resume submitted for this position will be used to determine qualification determinations and supersedes previous submissions.
ELIGIBILITY INFORMATION:
1. Interagency Career Transition Assistance Plan (ICTAP) or Career Transition Assistance Plan (CTAP): If you are claiming CTAP/ICTAP eligibility, provide a copy of your most recent annual performance appraisal (which must show at least a "fully successful" rating or equivalent), and proof of eligibility, i.e., a RIF separation notice or Certification of Expected Separation, and SF-50 noting current position, grade level, and duty location. In addition to meeting all qualification requirements and selective placement factors (if applicable), CTAP/ICTAP eligibles must meet the Well-Qualified criteria with a score of 85 or above based on the competencies listed above for the position in order to be given priority consideration. Information about CTAP and ICTAP eligibility is also on OPM's Career Transition Resources website at: CTAP/ICTAP.http://www.opm.gov/rif/employee_guides/career_transition.asp.
2. If you are a veteran with preference eligibility and you are claiming 5-point veterans' preference, you must submit a copy of your DD-214 or other proof of eligibility. If you are claiming 10-point veterans' preference, you must submit an SF-15, "Application for 10-Point Veterans' Preference" plus the proof required by that form.
3. If you are a male applicant who was born after 12/31/59 and are required to register under the Military Selective Service Act, the Defense Authorization Act of 1986 requires that you be registered or you are not eligible for appointment in this agency.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from
schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply
To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section below.
The complete application package must be submitted by 11:59 PM (EST) on 10/15/2024 to receive consideration.
- To begin, click Apply Online to access an online application. Follow the prompts to select your USAJOBS resume and/or other supporting documents. You will need to be logged into your USAJOBS account or you may need to create a new account.
- You will be taken to an online application. Complete the online application, verify the required documentation, and submit the application.
- You will receive an email notification when your application has been received for the announcement.
- To verify the status of your application, log into your USAJOBS account, select the Application Status link and then select the More Information link for this position. The Application Status page will display the status of your application, the documentation received and processed, and your responses submitted to the online application.
Your uploaded documents may take several hours to clear the virus scan process.
Next steps
Once your online application is submitted you will receive a confirmation notification by email. Your application will be evaluated. You will receive another notification about the status of your application.
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