Summary
The Information Technology Specialist - Implementation and Operations Lead position is in the Department of Program Services (DPS), Case Management Systems Office (CMSO), Federal Judiciary Digital Services Division (FJDS). CMSO develops, modernizes, and maintains case management and related systems for federal appellate, district, and bankruptcy court judges and staff, probation and pretrial services officers, federal defenders, and external stakeholders.
Duties
The Information Technology Specialist - Implementation and Operations Lead position reports to the to the Senior Technical Delivery Manager in the Case Management Systems Office (CMSO). CMSO develops, modernizes, and maintains case management and related systems for federal appellate, district, and bankruptcy court judges and staff, probation and pretrial services officers, federal defenders, and external stakeholders. The Implementation and Operations Lead plays an integral role working closely with other DPS divisions and AO offices, including the Court Services Office and the Department of Technology Services. The Implementation and Operations Lead is responsible for Implementation and operations, maintenance, upgrade, and disaster recovery of the Case Management Modernization product.
The duties of the position may include, but are not limited to:
- Leading initial scope assessments, creating work plans and roadmaps, and overseeing the execution of implementation plans.
- Maintaining and managing deployment project plans and performing resource planning to identify resource needs.
- Managing pilots and early adopter efforts and identifying system improvements.
- Researching, analyzing, and creating implementation strategies that consider timelines, impacts, and risks.
- Managing delivery scope and budget.
- Providing high-level implementation and integration procedure guidance and recommendations to the courts.
- Serving as the escalation point of contact for implementation issues.
- Directing cross-functional implementation teams and providing best practices in deploying new systems to customers.
- Reviewing and approving standard operating procedures in partnership with IT operations team.
- Ensuring project success by identifying potential risks and devising strategies to mitigate them.
- Ensuring a smooth transition to operations post-go-live and ramp-up.
- Creating documentation that enables the transition from implementation to post implementation support.
- Collaborating with customer and operations leadership to ensure all processes are adhered to throughout the implementation process.
- Establishing and managing relationships with courts and stakeholders.
- Tracking and monitoring onboarding courts and the product adoption percentage.
- Identifying opportunities to improve enterprise-level systems using emerging technologies.
- Understanding and solving complex organizational problems that often mix technical and operational challenges.
- Providing leadership in technical discussions and solution implementations, upgrades, enhancements, and migrations.
- Collaborating with peers to establish program vision, priorities, and project schedules based on enterprise architecture standards and industry best practices.
- Ensuring all systems are developed and maintained based on the approved configuration and release management policies and procedures.
- Improving IT risk management and mitigation, ensuring risks are considered early in the development process.
- Ensuring all application codes are developed for the appropriate level of availability (e.g., replication, disaster recovery, load-balanced) based on customer business requirements and best practices.
- Working with a group of people with differing opinions and views and considering all "outside the box" thinking to arrive at the best conclusion.
Requirements
Conditions of Employment
CONDITIONS OF EMPLOYMENT
- All information is subject to verification. Applicants are advised that false answers or omissions of information on application materials or inability to meet the following conditions may be grounds for non-selection, withdrawal of an offer of employment, or dismissal after being employed.
- Selection for this position is contingent upon completion of OF-306, Declaration of Federal Employment during the pre-employment process and proof of U.S. citizenship for competitive status positions or conversion to a competitive status position with the AO. If non-citizens are considered for hire into a temporary or any other position with non-competitive status or when it is confirmed by the AO Human Resources Office there are no qualified U.S. citizens for a competitive status position (unless prohibited by a law or statue), non-citizens must provide proof of authorization to work in the U.S. and proof of entitlement to receive compensation. Additional information on the employment of non-citizens can be found at USAJOBS Help Center | Employment of non-citizens/. For a list of documents that may be used to provide proof of citizenship or authorization to work in the United States, please refer to Form I-9, Employment Eligibility Verification.
- All new AO employees will be required to complete an FBI fingerprint-based national criminal database and records check and pass a public trust suitability check.
- New employees to the AO will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights/responsibilities, visit https://www.e-verify.gov/.
- All new AO employees are required to identify a financial institution for direct deposit of pay before appointment.
- You will be required to serve a trial period if selected for a first-time appointment to the Federal government, transferring from another Federal agency, or serving as a first-time supervisor. Failure to successfully complete the trial period may result in termination of employment.
- If appointed to a temporary position, management may have the discretion of converting the position to permanent depending upon funding and staffing allocation.
Qualifications
Applicants must have demonstrated experience as listed below. This requirement is according to the AO Classification, Compensation, and Recruitment Systems which include interpretive guidance and reference to the OPM Operating Manual for Qualification Standards for General Schedule Positions.
Specialized Experience: Applicants must have at least one full year (52 weeks) of specialized experience which is in or directly related to the line of work of this position. Specialized experience is demonstrated expert level experience rolling out and maintaining a large cloud-based enterprise system with a diverse set of personnel and legacy systems.
Education
This position does not require education to qualify.
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
We will review your resume and supporting documentation and compare this information to your responses on the occupational questionnaire to determine if you meet the minimum qualifications for this job. If you meet the minimum qualifications for this job, we will evaluate your application package, to assess the quality, depth, and complexity of your accomplishments, experience, and education as they relate to the requirements listed in this vacancy announcement.
You should be aware that your ratings are subject to evaluation and verification. If a determination is made that you have rated yourself higher than is supported by your resume and/or narrative responses, you will be assigned a rating commensurate to your described experience. Failure to submit the mandatory narrative responses will result in not receiving full consideration and/or rating credit. Deliberate attempts to falsify information may be grounds for not selecting you, withdrawing an offer of employment, or dismissal after being employed.
How to Apply
To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section below.
The complete application package must be submitted by 02/08/2025 to receive consideration.
To begin, click
- Apply Online to access an online application. Follow the prompts to select your USAJOBS resume and/or other supporting documents. You will need to be logged into your USAJOBS account or you may need to create a new account.
- You will be taken to an online application. Complete the online application, verify the required documentation, and submit the application.
- You will receive an email notification when your application has been received for the announcement.
- To verify the status of your application, log into your USAJOBS account, https://my.usajobs.gov/Account/Login, select the Application Status link and then select the More Information link for this position. The Application Status page will display the status of your application, the documentation received and processed, and your responses submitted to the online application. Your uploaded documents may take several hours to clear the virus scan process.
- Click the following link to view and print the occupational questionnaire https://apply.usastaffing.gov/ViewQuestionnaire/12660907
Next steps
After a review of your complete application is made, you will be notified of your rating and referral to the hiring official if determined qualified. If further evaluation or interviews are required, you will be contacted.