Clarification from the agency

U.S. Department of State employees within the Bureau of Oceans and International Environmental and Scientific Affairs (OES) and CTAP employees only

• Responsible for assisting customers in installing, configuring, and troubleshooting desktop systems.
• Serves as a principal point of contact for resolving customer questions or problems concerning IT automation systems, software and/or hardware problems, mobile computing issues, and video conferencing services.
• Assists in the design and justification of any necessary augmentations to the various desktop applications and operating systems.
• Establishes a working knowledge and understanding of the department's operating system imaging process to deploy computers and laptops quickly , securely, and within specifications of IRM and ExecTech standards.

Conditions of employment

• U.S. Citizenship is required.
• Incumbent will be subject to random drug testing.
• Must be able to obtain and maintain a Top Secret security clearance.

Qualifications

Applicants must meet all the required qualification requirements described below by the closing date of this announcement. If you are qualifying based on education OR if there are mandatory education requirements listed below, you MUST submit a copy of your college transcript with your application.

 NOTE: Applicants must meet time-in-grade and time after competitive appointment requirements, by the closing date of this announcement.

Time-In-Grade Requirements: Federal applicants must have served 52 weeks at the next lower grade to satisfy time-in-grade restrictions, per 5CFR 300, Subpart F.

BASIC REQUIREMENTS:

Applicants applying for the GS-11 grade level must meet one of the following requirements:

A. Have a Ph.D. or equivalent doctoral degree from an accredited or pre-accredited institution in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management;

OR

B. Have a Ph.D. or equivalent doctoral degree from an accredited or pre-accredited institution that provided a MINIMUM of 24 semester hours in one or more of the fields identified in Choice A above AND required the development or adaptation of applications, systems or networks;

OR

C. Have 3 full years of progressively higher level graduate education leading to a Ph.D. or equivalent doctoral degree from an accredited or pre-accredited institution in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management;

OR

D. Have 3 full years of progressively higher level graduate education leading to a Ph.D. or equivalent doctoral degree from an accredited or pre-accredited institution that provided a MINIMUM of 24 semester hours in one or more of the fields identified in Choice A above

AND required the development or adaptation of applications, systems or networks;

OR

E. Have IT-related experience demonstrating EACH of the four competencies AND specialized experience listed below:

1. Attention to Detail - Demonstrates attention to detail in planning, coordinating and developing IT software and system requirements and developing assessment, design and implementation of software and database applications.
2. Customer Service - Demonstrates skill in working with managers and customers, at all levels throughout the Bureau and department to resolve all technical issues, identify/diagnose problems and establish software and system standards and documentation to measure and evaluate results.
3. Oral Communication - Provides advice and guidance to all levels of management to support IT personnel, stakeholders and users throughout the organization engaged in the development and implementation of software programs and systems and subsystems required to meet the application needs of the bureau Oceans, Environment and Science and the democracy, human rights and labor community.
4. Problem Solving - Ability to identify and analyze major IT software and system issues of interest to the bureau, such as improving the applications and systems for support of democracy, human rights and labor programs and provide representation of customer requirements, measuring hardware acquisition and software development risk.

AND

GS-11 GRADE LEVEL SPECIALIZED EXPERIENCE:

Have at least 1 full year of specialized experience equivalent to the GS-09 level in the Federal service which provided you with the particular knowledge, skills and abilities to perform the duties of the position.

Qualifying specialized experience must demonstrate the following:

- Experience assisting customers in installing, configuring, and troubleshooting desktop systems.
- Experience building, installing, configuring, and maintaining operating systems on computers, laptops, and tablets

NOTE: In order to qualify for this position, your experience MUST be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate.

Note: If you are qualifying based on education

OR

if there are mandatory education requirements listed under the Qualifications and Evaluations section, you MUST (1) submit a copy of your college transcript(s) with your application, and if selected, an official college transcript(s) will be required to verify education prior to employment; (2) transcripts MUST be legible AND include your name, major, school name/location, course title/number, date completed, grade, date degree conferred and number of credits earned; (3) if you attended more than one college you MUST submit a transcript from each institution if you wish your education to be considered in qualifying you for this position;(4) all college coursework that may be pertinent to qualifying you for the position MUST be included on the transcripts. If you fail to provide requested information, or the information you submit is insufficient to verify your eligibility, you WILL lose consideration for this position.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Once the application process is complete, a review of your resume limited to two pages will be conducted and evaluated for this job based on how well you meet the qualifications for this position. The evaluation process consists of an online assessment and a subject matter expert review of your resume.

Resumes longer than two pages will be deemed ineligible and will not be considered further. Your qualifications will be evaluated on the following competencies:

• Ability to manage and complete long-term projects
• Ability to interpret and apply legislation, statutes, policies, and regulations governing information technology
• Ability to interact effectively with others
• Knowledge of information technology life cycle management concepts
• Knowledge of information technology specialty areas (e.g., application systems design, database management, computer equipment, software, systems)
• Knowledge of information technology performance measures

In describing your experience, please be clear and specific. We do not make assumptions regarding your experience. Overstating your qualifications and/or experience in your application materials may result in your removal from consideration.

Resume review: Subject matter experts (SMEs) will review your resume to determine your qualifications for this position based on the required specialized experience. Your resume should demonstrate how you meet all aspects of the specialized experience statement. SMEs will not review additional information beyond your resume (e.g., links embedded in your resume will not be opened.)

Agency Career and Interagency Career Transition Assistance Program (CTAP and ICTAP) candidates must be considered well-qualified for the position and submit the supporting documents listed under the required documents section of this job announcement to receive consideration for selection priority. To be considered well-qualified, in addition to meeting minimum qualifications, candidates must demonstrate proficiency in some, but not all of the major aspects of the position.

• Include any supporting documents that don't fit within another category or are listed in the job announcement.
• Include a performance appraisal as proof of federal employment.
• Your SF-50 shows a federal position you've held, grade level and duty location. Your SF-50 can support position changes, conversions or separation for employment eligibility.
• Transcripts may support your qualifications for a federal job and can include high school, college or other schools.

All required documents listed below, that are applicable to you, must be submitted to our automated system by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement.

1. Resume limited to two pages showing relevant work/volunteer experience, education and training. Include the start and end dates (from month/year to month/year) and the number of hours per week worked/volunteered. Your resume serves as the basis for qualification determinations and must support your answers to the completed online assessment questions. Resumes longer than two pages will be deemed ineligible and will not be considered further.

2. Transcripts, if applicable and you are qualifying based on education.  See the Qualification and Education sections of this announcement for more information. If selected, an official/sealed college transcript(s) will be required to verify education prior to employment.

3. Other Qualification Documentation (e.g. certificates, certifications, etc.), if applicable.  See the Qualification section of this announcement for more information. 

4.  Most recent SF-50s (Notification of Personnel Actions), if you are a current eligible DOS employee (per 3 FAM 2313.4(a)(5)), including current employees applying under a non-competitive hiring authority. The SF-50s must show: effective date, position title, series, grade, salary, tenure, position occupied, full promotion potential, and name of agency. Multiple SF-50s may be needed to show all required information (e.g., promotion, within-grade increase, and separation SF-50s). Award SF-50s often do not show the required information. 

5.  Performance appraisal, strongly encouraged for current eligible DOS employees. Submit a copy of your most recent (i.e., usually within the last 18 months) final (i.e., not a mid-year review) official (i.e., signed by the rating official and in original format) annual performance appraisal for the hiring manager’s consideration. If a performance appraisal is not available, you may provide a statement and/or a statement from your supervisor explaining the reason one is not available and your servicing HR Office contact information (name, email address, phone number).

Note: You may be requested to provide an appraisal to the hiring official if one was not provided with your application.  To receive a promotion, the employee’s most recent performance rating must be “fully successful” or an equivalent level or higher. Employees who are tentatively selected to receive a promotion will be required to provide performance documentation within two business days of request. Servicing HR Offices may be contacted to verify performance ratings.

6.  Non-competitive hiring authority eligibility documentation, if applicable. If you are a current eligible DOS employee applying under a non-competitive hiring authority, you must submit proof of non-competitive eligibility with your application.  For information related to Schedule A hiring authority for individuals with disabilities visit OPM’s hiring information site.  

7.  CTAP documentation, if applicable (e.g., reduction-in-force (RIF) separation notice, RIF separation SF-50 personnel action, certification of expected separation, etc.).  In addition submit a copy of your current (or last) performance rating of record which must be at least fully successful or equivalent and submit all required documents listed above that apply to you (e.g., resume, transcripts, etc.).

Next steps