Clarification from the agency

All candidates who are: Current or former federal employees qualifying as Status Candidates, Federal employees currently serving on a VRA, VEOA eligibles, CTAP/ICTAP eligibles, eligible for special hiring authorities (e.g., the Schedule A appointment for persons with disabilities, or covered by an Interchange Agreement), VRA eligibles or Land Management employees eligible under Public Law 114-47.

The following are the duties of this position at the GS-13. If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position.

• Administers, develops, delivers, and supports information technology systems and services which require knowledge of IT principles, concepts, and methods. Acts as a liaison between OIG and Office of Information & Technology personnel.
• Supports Infrastructure components including wide area networking and converged technologies to include managing connectivity to OIG Offices, managing OIG wide area network, telecommunications (phone lines, data, and voice circuits) Video conferencing technologies, wireless network, and universal network services such as infrastructure applications (CiscoWorks, WhatsUp Gold, Dell Open Manage, etc.)
• Provides all OIG customers a single point of contact for all Information Technology questions, support, and communication. The OIG IT Support Team handles all IT incidents and problems, IT asset management, and maintain IT assets inventory.

Conditions of employment

This opportunity is also open to the general public under Announcement 26-VAOIG-12912436-P. Please refer to that announcement for details on open period, eligibility, and how to apply.

The experience may have been gained in either the public, private sector or volunteer service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week on your résumé.

Key Requirements:

1. Click "Print Preview" to review the entire announcement before applying.
2. Must be a U.S. Citizen or U.S. National.

- A probationary or trial period may be required. Continued employment is contingent upon supervisory certification that continued employment will benefit the Federal Service; the certification will occur no less than 30 days before the end of the probationary/trial period.
- Must successfully complete a background investigation.
- Public Trust - Background Investigation will be required.
- If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service System or are exempt from having to do so.
- Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.
- Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9. Federal law requires verification of the identity and employment eligibility of all new hires in the U.S.
- Complete a Declaration for Federal Employment to determine your suitability for Federal employment, at the time requested by the agency.

Qualifications

You must meet the following requirements within 30 days of the closing date of this announcement.

For the GS-09, you must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-07 grade level in the Federal service. Specialized experience or General experience for this position includes:

• Assisting with system software deployment; AND
• Assisting with security software implementation within the local infrastructure boundary ; AND
• Assisting with network services optimization, operation, recovery services.

OR

You may qualify with a master's degree or equivalent graduate degree or 2 full years of progressively higher-level graduate education leading to a master's degree or equivalent graduate degree.

To be qualifying, your degree must be in computer science, information science, information systems management, mathematics, statistics, operations research or engineering, or a degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. Attach a copy of transcript or list of college courses designating semester or quarter hours earned to ensure proper credit.

In addition to meeting specialized experience, applicants must also show proficiency in 1) attention to detail, 2) customer service, 3) oral communication, and 4) problem solving.

In addition to the above requirements, you must meet the following time-in-grade requirement, if applicable:

• For the GS-09, you must have been at the GS-07 level for 52 weeks.

Time After Competitive Appointment: Candidates who are current Federal employees serving on a nontemporary competitive appointment must have served at least three months in that appointment.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., résumé, supporting documents), the responses you provide on the application questionnaire, and the result of the online assessments required for this position. Please be sure that your résumé includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your résumé may result in a "not qualified" determination.

In order to be considered for this position, you must complete all required steps in the process. In addition to the application and application questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.

Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on the online assessment may also result in your removal from consideration.

Rating: Your application will be evaluated in the following areas: Accountability, Attention to Detail, Customer Service, Decision Making, Flexibility, Integrity/Honesty, Interpersonal Skills, Learning, Reading Comprehension, Reasoning, Self-Management, Stress Tolerance, and Teamwork

Referral: If you are among the top qualified candidates, your application may be referred to a selecting official for consideration. You may be required to participate in a selection interview and/or a writing assessment. Applicants who are selected for an interview may ask questions about the evaluation process at the time they are contacted for an interview.

To be found well-qualified at the GS-09 grade level, and in addition to meeting specialized experience, the applicant must have documented the following experience:
- Having a solid and comprehensive understanding of the position. Can perform the required tasks efficiently and is proficient in applying the knowledge, skills, and abilities of the job.

If you are a displaced or surplus Federal employee (eligible for the Career Transition Assistance Plan(CTAP)/Interagency Career Transition Assistance Plan (ICTAP)) you must be "well qualified" to receive special selection priority.

A complete application includes 1. A résumé, 2. Vacancy question responses, and 3. Submission of any required documents and 4. Completion of your USA Hire Competency Based Assessments, if applicable. Please note that if you do not provide all required information, as specified in this announcement, you may not be considered for this position (or may not receive the special consideration for which you may be eligible).

All applicants are required to submit a résumé either by creating one in USAJOBS or uploading one of their own choosing. (Cover letters are optional.)USA Jobs restricts resume uploads to a maximum of 2 pages. Resumes attached in other sections (such as "Documents" or "Other") will not be considered in the determination of specialized experience. To ensure readability, resumes must be formatted using an easy-to-read font (such as Lato, Calibri, or Arial) with a minimum font size of 10-points and margins no smaller than 0.5 inches. Failure to follow these formatting guidelines may result in disqualification from further consideration. To receive full credit for relevant experience, please list the month/date/year and number of hours worked for experience listed on your résumé. We suggest that you preview the online questions, as you may need to customize your résumé to ensure that it supports your responses to these questions.

For resume writing guidance, please visit USAJOBS Help Center - How do I write a resume for a federal job?

CURRENT AND FORMER FEDERAL EMPLOYEES -- Documentation Relating to Your Federal Employment:Submit a copy of your SF-50,

• Notification of Personnel Action, which shows your current (or most recent) grade and competitive service status. (The "position occupied" block on the SF-50 should show a "1" and your "tenure" block should show a "1" or "2".)
• If you are currently on a Veterans Recruitment Appointment (VRA), submit a copy of an SF-50 showing that. Also, you must submit a copy of your DD214 or other documentation showing dates of service and type of discharge and any other applicable documents such as SF-15, VA letters, etc.
• Indicate on your application the highest permanent grade you have held; if this grade is different from your current grade, submit a copy of an additional SF-50 showing this grade.

PERFORMANCE APPRAISAL: Submit a copy of your most recent completed annual performance appraisal which includes the final rating. If you have not received a performance appraisal, please explain why in your application.

CAREER TRANSITION ASSISTANCE PLAN (CTAP) OR INTERAGENCY CAREER TRANSITION ASSISTANCE PLAN (ICTAP) DOCUMENTATION: If you are a displaced or surplus Federal employee, click CTAP/ICTAP for eligibility and a detailed list of required documents.

REINSTATEMENT: If you are a former federal employee and wish to be non-competitively reinstated for a higher grade or full performance level than which you left federal employment, you MUST provide a copy of your separation SF50 (the "position occupied" block on the SF-50 should show a "1" and your "tenure" block should show a "1" or "2") AND the last performance appraisal you received from your federal employment which shows at least a fully successful rating.

If you are applying under a special hiring authority (e.g. Military Spouses, Interchange Agreement, VEOA, VRA, Schedule A Disability, etc.), please see USAJOBS Help Center - Unique Hiring Paths. In order to be eligible under one of these authorities, you must submit all required documentation as outlined in the applicant guide.

VETERANS' PREFERENCE DOCUMENTATION: If you are claiming veterans preference, please see applicant guide for required documentation. In order to be considered for veterans preference, you must submit all required documentation as outlined in the applicant guide.

EDUCATION DOCUMENTATION: For positions with an education requirement, or if you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or equivalent. An official transcript will be required if you are selected. A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page. If you are qualifying based on foreign education, you must submit proof of creditability of education as evaluated by a credentialing agency. Refer to the OPM instructions.

Recommended Documents: In addition, we recommend that you submit copies of the following:

• A list of awards received while employed with the Federal Government, if applicable. DO NOT send copies of the awards.

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