Summary
This vacancy is for an Information Technology Specialist- (Applications Software) in the Office of the Chief Information Officer (OCIO), Office of the Secretary (OS) within the Department of Commerce (DOC). In this position, you will provide oversight and systems administration supporting business applications for the agency.
This job is open to
Clarification from the agency
All U.S. Citizens
Duties
As an Information Technology Specialist- (Applications Software), you will perform the following duties:
- Serves as a point of contact for new initiatives on new and efficient applications technologies that improve and enhance efficiency, ease of use, productivity, and support to the Office of the Secretary (OS) and across the entire Agency. Reviews new or changing business requirements, incorporating these requirements into existing or planned applications. Recommends enhancements to automated systems to improve system response time for users. Develops proposals and keeps abreast of technological advances to ensure continued optimum service.
- Plans and coordinates the installation, testing, operations, troubleshooting, and maintenance of applications and software to ensure the availability and functionality of systems supporting the OS. Assess, plan, design and request new and improved applications to meet users' needs.
- Provides customer support, technical assistance, systems advisory service, and training. Provides on-going technical advice and guidance to customers in the planning and use of applications software and a variety of other routine IT issues that impact the use, operation, and security for systems supporting the OS.
- Analyzes processes and problems relative to the design implementation of applications, and their supporting systems, and develops recommended corrective action. Develops and documents standard operating procedures for applications development, testing, and deployment and provides guidance to users and management. Recommends instructions for use, update, and enhancements of applications, and systems running or supporting the applications, and provides guidance and technical assistance in use, characteristics, and capabilities.
- Reviews and performs provisioning, testing and acceptance processes associated with cloud-based applications and services. Provides and manages application analysis techniques and procedures, including consulting with users, to determine and identify software and system functional requirement and specifications.
This Job Opportunity Announcement may be used to fill other Information Technology Specialist- (Applications Software) GS-2210-13 FPL 14 positions within the Department of Commerce in the same geographical location with the same qualifications and specialized experience.
This position is also advertised under OS-OCIO-ST-24-12453983, which is open to Merit Promotion eligible applicants. You must apply to both announcements if you want to be considered for both.
Requirements
Conditions of Employment
- You must be a U.S. citizen to apply for this position.
- You must successfully pass a background investigation. This may include a credit check, a review of financial issues, as well as certain criminal offenses and illegal use of possession of drugs.
- A probationary or trial period may be required.
- Selective Service: Males born after 12/31/59 must be registered or exempt from Selective Service (see https://www.sss.gov/).
- If you receive a conditional offer of employment for this position, you will be required to complete an Optional Form 306, Declaration for Federal Employment, and to sign and certify the accuracy of all information in your application.
- All Federal employees are required to have Federal salary payments made by direct deposit to a financial institution of their choosing.
- Drug Test: NO
- License required: NO
- Pre-employment physical required: NO
- Bargaining Unit Position: NO
- Confidential Financial Disclosure Report (OGE form 450): NO
- Permanent Change of Duty Station (PCS) Expense: WILL NOT be paid
Qualifications
Qualification requirements in the vacancy announcements are based on the U.S. Office of Personnel Management (OPM) Qualification Standards Handbook, which contains federal qualification standards. This handbook is available on the Office of Personnel Management's website located at: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/
OPM QUALIFICATION STANDARDS: OPM Group Coverage Qualification Standard for Information Technology (IT) Management 2210 Series (Alternative A)
To qualify at the GS- 13 level: You must meet all of the below requirements:
BASIC REQUIREMENT: For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below:
- Attention to Detail: is thorough when performing work and conscientious about attending to detail.
- Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
- Oral Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, considering the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
- Problem Solving: Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
AND
SPECIALIZED EXPERIENCE: Applicants must possess one year of specialized experience equivalent in difficulty and responsibility to the next lower grade level in the Federal Service. Specialized experience is experience that has equipped the applicant with the particular competencies/knowledge, skills and abilities to successfully perform the duties of the position. This experience need not have been in the federal government. You must possess one full year (52 weeks) of IT-related specialized experience equivalent to the GS- 12 grade level in the Federal service. Specialized experience is described as:
- Designing or implementing new and improved cloud-based applications to meet business needs; and
- Planning, coordinating, and developing guidelines for the installation, testing, operation, troubleshooting, and maintenance of applications and software to ensure the availability and functionality of systems; and
- Provides technical advice and guidance to customers on information technology (IT) systems, application software, and functionality.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations e.g., professional; philanthropic, religious; spiritual; community, student, social). Volunteer work helps build critical competencies; knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Education
There are no education requirements for this position.
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
We will review your resume, optional cover letter and supporting documentation to determine if you meet the minimum qualifications for the position. If you meet the minimum qualifications stated in the vacancy announcement, we will compare your resume, optional cover letter and supporting documentation to your responses on the scored occupational questionnaire (True/False, Yes/No, Multiple Choice questions) and place you in one of the three pre-defined categories. The categories are "gold", "silver" and "bronze". However, your resume or optional cover letter must support your responses to the scored occupational questionnaire, or your score may be lowered. Candidates placed in the "gold" category will be identified for referral to the hiring manager and may be invited for an interview.
How you will be evaluated for preference eligibility: Within each category, those entitled to veterans' preference will be listed at the top of the pre-defined category for which they are placed. Preference eligible with a service-connected disability of 10% or more will be listed at the top of the highest quality category (gold) depending on the position and grade level of the job. For more information on Category Rating, please go to Category Rating.
The scored occupational questionnaire will evaluate you on the following competencies; please do not provide a separate written response:
- Customer Service
- Technical Problem Solving
- Software Testing and Evaluation
- Systems Integration
- Technology Awareness
Do NOT include the following types of information in your resume/application. If any are included, you will be deemed INELIGIBLE for consideration.
- Classified or government sensitive information
- Social Security Number (SSN)
- Photos of yourself
- Personal information, such as age, gender, religious affiliation, etc.
We recommend that you preview the online questions for this announcement before you start the application process. To preview the questionnaire, click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/12453982
Required Documents
A complete application consists of the following:
- Resume showing relevant experience; cover letter optional. Your resume should list your educational and work experience including the dates (mm/yy) of each employment along with the number of hours worked per week. Your resume may be used to validate your responses to the scored occupational questionnaire. Your resume should also indicate your citizenship and if you are registered with the Selective Service System if you are a male born after 12/31/59. Refer to the "How you will be Evaluated' section for types of information not to include in your resume/application.
- Veterans' Preference documentation. Please indicate on your resume the type of veterans' preference you are claiming and provide the appropriate supporting documentation (DD-214 stating disposition of discharge or character of service, VA letter, SF-15, etc.) to validate your claim. For more information regarding eligibility requirements, please go to: http://www.fedshirevets.gov/job/vetpref/index.aspx
- Career Transition Assistance Plan (CTAP) and Interagency Career Transition Assistance Plan (ICTAP) documentation, if applicable (see other information).
- Education. If this position requires proof of education, or you are substituting education for experience, you must submit an unofficial transcript or a list of courses that includes the following information: name of accredited institution, grades earned, completion dates, and quarter and semester hours earned. Education completed in foreign colleges or universities may be used to meet the requirements. Please refer to http://www.opm.gov/qualifications/policy/ApplicationOfStds-04.asp for more information.
- Are you a current or former political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee? Submit a copy of your applicable SF-50, along with a statement that provides the following information regarding your most recent political appointment:
- Position title;
- Type of appointment (Schedule A, Schedule C, Non-career SES, or Presidential Appointee);
- Agency; and
- Beginning and ending dates of appointment.
Failure to provide such documents when requested may result in lost consideration.
Special Instructions for Foreign Education: Qualifying education from colleges and universities in foreign countries must be evaluated in terms of equivalency to that acquired in U.S. colleges and universities. Applicants educated in whole or in part in foreign countries must submit sufficient evidence, including transcripts, to an accredited private organization for an equivalency evaluation of course work and degree. A listing of these accredited organizations can be found on the Department of Education's website - http://www.ed.gov/international/usnei/us/workrecog.doc. You MUST provide a copy of the letter containing the results of the equivalency evaluation with a course by course listing along with your application. Failure to provide such documentation when requested will result in lost consideration.
How to Apply
Your complete application, including required documents, must be received by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement.
To apply on-line, you must complete and submit an application by accessing the USAJOBS website at http://www.usajobs.gov. To begin, click the Apply button and follow the prompts to register/sign-in into your USAJOBS account, answer the questions, and submit all required documents.
To return to your saved application, log in to your USAJOBS account at http://www.usajobs.gov and click on "Application Status." Click on the position title, and then select Apply to continue.
For instructions on submitting your application in an alternate format, please contact the Agency Contact listed in this vacancy announcement.
Next steps
You will be notified of your application status through USAJOBS at four points during the hiring process, as applicable. You can check the status of your application by accessing the USAJOBS website at http://www.usajobs.gov and clicking on "Track Your Online Application." The four points of notification are:
- Application Received or Application Incomplete
- Minimum Qualification Requirement Met or Minimum Qualification Not Met;
- Eligible (Application Referred to the Selecting Official) or Ineligible (Application Not Referred to the Selecting Official); and
- Selected or Not Selected.
By submitting your application, you are certifying the accuracy of the information contained in your application. If you make a false statement in any part of your application, you may not be hired; you may be terminated after you begin work; or, you may be fined or jailed. After making a tentative job offer, we will conduct a suitability/security background investigation.
You will be required to submit official documentation prior to appointment. The agency will then verify the information provided on your application (i.e., degree, veterans' preference, disability, etc.).
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