Information Technology Specialist - CUSTSPT (Computer Specialist)

Clarification from the agency

THIS IS A DELEGATED EXAMINING ANNOUNCEMENT OPEN TO ALL U.S. CITIZENS. - Division: ITDD, Computer Services Administration and Training; Central Office, Washington, DC - Duty Location: Grand Prairie, TX or Washington, DC - SALARY RANGE:  Salary reflected on this vacancy announcement is for the "Rest of the U.S."; however, the selectee's salary may be higher based on the worksite/duty station of the appointee. See Salary Tables for your location.

Serves as coordinator for Personal Computer Service, Maintenance and Training.

Serves as an expert resource for personal computers, local area networks, databases, and other information system technology.

Plans, organizes and implements highly complex and state-of-the-art local area and wide area networks for Central Office divisions, which may be also implemented in regional offices and institutions.

Designs, procures, delivers, and installs all RRM Office network hardware and software and secondary support for Central Office, Regional Offices and Institution network hardware and software.

Provides advanced hardware and software analysis, evaluation and recommendations to users of personal computer and associated equipment to include system planning at various locations.

Conditions of employment

Career Transition Programs (CTAP or ICTAP): These programs apply to Federal and/or DOJ employees who meet the definition of surplus or displaced from a position in the competitive service. To receive selection priority for this position, you must:

1. Meet CTAP or ICTAP eligibility criteria;
2. Be rated well-qualified for the position, scoring at least half of the total possible points for the vacancy KSAs or competencies; and
3. Submit the appropriate documentation to support your CTAP eligibility:
   • A copy of the agency notice (i.e., separation notice or agency RIF letter),
   • Most recent performance appraisal, and
   • Most recent SF-50 showing current/former position, grade, promotion potential, and duty location.
   • See USAJOBS' Career Transition Programs for more information.

NOTE: Applicants claiming CTAP or ICTAP eligibility must complete all assessment questions to be rated under the established ranking criteria.

EEO Statement/Policy: The United States government does not discriminate in employment on the basis of race, color, religion, sex, pregnancy, national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parentalstatus, military service or other non-merit factor. More information can be found here: U.S Department of Justice - Equal Employment Opportunity Policy

Key Requirements:

• U.S. Citizenship is Required.
• See Special Conditions of Employment Section.
• Selective Service Requirement

Qualifications

To be considered for this position you must meet the following requirements:

Basic Requirements:

The required competencies for the GS-12 grade level are Attention to Detail, Customer Service, Decision Making, Information Management, Interpersonal Skills, Oral Communication, Problem Solving, Teamwork, and Technical Competence.

Competency Definitions:

• Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
• Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Decision Making - Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; causes change.
• Information Management - Identifies a need for and knows where or how to gather information; organizes and maintains information or information management systems.
• Interpersonal Skills - Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations.
• Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
• Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
• Teamwork - Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals.
• Technical Competence - Uses knowledge that is acquired through formal training or on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues.
• Reasoning - Identifies rules, principles, or relationships that explain facts, data, or other information; analyzes information and makes correct inferences or draws accurate conclusions.

AND

Specialized Experience:

You must have one year of specialized experience at the next lower grade level (or equivalent). Specialized experience is experience that has equipped the applicant with the knowledge, skills, and abilities/competencies to perform successfully the duties of the position and is related to the work of the position to be filled but may now be obtained through other means.

Such demonstratable knowledge, skills, and abilities/competences may be typically gained in the IT field or through the performance of work where the primary concern is IT.

Some examples of qualifying experience:

• Experience implementing solutions to hardware, software telecommunications and user errors.
• Experience assessing network performance by observing network systems and performing necessary upgrades or improvements on a wide variety of complex systems.
• Experience communicating with staff of all ability levels as well as developing technical documentation teaching computer skills, LAN access, and application functionality.

OR

Applicants may also be considered to have satisfied the minimum qualification requirements for a position if they can present evidence that clearly justifies a high evaluation of their competence, such as one or more of the following:

• Appropriate licensure, registration(s), certification(s); or
• A substantial record of experience, achievement, and publications that demonstrates eminence in the appropriate profession/technical field.

Applicants can qualify fully on the basis of licensure, certification, registration, or special training as an alternative to experience. Applicants must provide copies of all such documentation when submitting an application.

AND

Selective Placement Factor:

Applicants applying for this position, MUST also possess the following Selective Factors.

In the event you do not possess the Selective Factors, you will be found ineligible for the position.

• Experience serving as a resource for users of personal computers, local and wide area networks, database applications and other information technology resources.
• Experience with state-of-the-art local area and wide area network monitoring tools and techniques.
• Experience installing and configuring personal computer applications and network, hardware and software.
• Experience with the performance of diagnostic and troubleshooting activities involving computer workstations, network switches, routers and related equipment.
• Experience with office automation applications such as: Microsoft Outlook, Microsoft Word and help desk applications such as Remedy or JIRA Help Desk.
• Experience teaching/training users in areas such as computer skills and office automation applications.

NOTE: All applicants must clearly address the Selective Factors in their resume.

If applicable, credit will be given for paid and unpaid experience. To receive proper credit, you must show the actual time (such as the number of hours worked per week) spent in activities.

**Your eligibility for consideration will be based on your responses to the questions in the application.**

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position.

You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics):

• Accountability
• Attention to Detail
• Customer Service
• Decision Making
• Flexibility
• Influencing/Negotiating
• Integrity/Honesty
• Interpersonal Skills
• Learning
• Reading Comprehension
• Reasoning
• Self-Management
• Stress Tolerance
• Teamwork

The USA Hire Assessments includes a cut score based on the minimum level of required proficiency in these critical general competencies. You must meet or exceed the cut score to be considered. You will not be considered for the position if you score below the cut score or fail to complete the assessment.

Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on an assessment may also result in your removal from consideration.

You will be evaluated based on your assessment score and the information provided in your resume and supporting documentation. Applicants who receive a score of 85 or higher will be reviewed first, and reviews will continue until 10 qualified applicants have been identified. Applicants who receive a score of 75 or below will not be reviewed.

Your resume and supporting documents will be compared against your responses to the online assessment to determine whether you meet the qualification requirements listed in this announcement. If the information in your application materials does not support your assessment responses, your score may be adjusted and/or you may be removed from consideration.

If you are found to be among the top candidates, you will be referred to the selecting official for employment consideration.

There are several parts of the application process that affect the overall evaluation of your application:

• Your resume, which is part of your USAJOBS profile;
• Your responses to the eligibility questions;
• Your responses to the online assessment;
• Your supporting documentation, if required.

Time-in-Grade: Federal employees must meet time-in-grade requirements for consideration. You must meet all qualification requirements upon the closing date of this announcement.

Due Weight for Performance and Awards: Any performance appraisal/evaluation and award documentation you provide will be forwarded to the selecting official. The selecting official will review this documentation and give it due weight consideration during the overall selection process. Please submit:

1. a copy of your most recent performance appraisal/evaluation; and
2. a list of any awards (e.g. superior performance awards, special act or achievement awards, quality step increase, etc.) you received in the last 5 years.

If you do not have your most recent performance appraisal/evaluation, please submit a statement as to why it is not available. Please indicate if any prior performance appraisals/evaluations were at an acceptable level.

To preview the application questionnaire, click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/13046057

Failure to provide legible required documents and/or follow the prescribed format often results in removal from consideration. If uploading documentation, do not identify/save your documents utilizing a special character such as %, #, @, etc. Documentation should be identified/saved as VA Letter, DD-214, or Transcripts.Veterans' Preference Documentation: Failure to submit all required documents at the time of application will result in the loss of claimed preference eligibility.

• DD-214: Veterans MUST provide a DD-214 demonstrating that they have been discharged or released from active duty under honorable conditions (i.e., the individual must have received either an honorable or general discharge).
• SF-15: If you are a disabled veteran, a Purple Heart recipient, widow/widower of a veteran, the spouse of a disabled veteran or the parent of a disabled or deceased veteran, you must submit:
  • A completed Standard Form (SF) 15, "Application for 10-Point Veteran Preference" AND all required documentation identified on the SF-15. NOTE: A Department of Veterans Affairs letter must contain the Veteran's Name and Combined Service-Connected Evaluation. For a copy of the most current SF-15, Click Here.
  • If you are on active duty and expect to be discharged or released from active duty service within 120 days, you may submit a Certificate of Release or Discharge from Active Duty from the appropriate Branch Personnel Office containing the following information:
    1. The military service dates including the expected discharge or release date; and
    2. The character of service (must be an honorable or general discharge); and
    3. Any qualifying service/campaign/expeditionary medals.
• Resume (limited to 2 pages) must include your name, contact information, and relevant experience (cover letter optional). Experience that would not normally be part of the Federal employee's position is creditable when documented by satisfactory evidence of qualifying experience (e.g., a memorandum from the manager, Human Resource Manager, SF- 52, MOU, etc.). If providing a memorandum, it must follow the format below AND clearly cite the duties performed.
  • To receive credit for experience, your resume and/or any satisfactory evidence mustinclude:
    • Start date and end date in month/year format (MM/YYYY) AND
    • Number of hours worked per week.
• SF-50: for proof of prior LEO coverage, if applicable.
• Proof of ICTAP/CTAP eligibility, Click Here, if applicable.

For more help, visit USAJOBS Help Center - How do I write a resume for a federal job?

We cannot be held responsible for incompatible software, delays in mail service, applicant application errors, etc.

Required supporting documentation must be electronically uploaded or transferred from USAJOBS (uploaded).

All required supporting documentation MUST be received by the Consolidated Staffing Unit by 11:59 p.m., Eastern Standard Time on09/02/2026. You MUST include the vacancy announcement number on your supporting documentation.

Supporting documentation for announcements with an application limitation MUST be uploaded the same day you apply, as these positions may close earlier than stated in the announcement.

Paper applications: If applying online is impossible, please contact the Consolidated Staffing Unit at the telephone number listed below, prior to the closing date of the announcement for the alternate application procedure.

If applicable see Notice for Preference Eligible Veterans Applicants

Limit your resume to 2 pages. If the only resume(s) received is/are longer than two pages, your application is ineligible for further consideration. Submission of a resume alone is not a complete application. This position may require the completion of additional forms and/or supplemental materials as described under the Required Documents section. Please carefully review the complete job announcement and the "How to Apply" instructions. Failure to provide the required information and/or materials will result in your application not being considered for employment.

We recommend using a sans-serif font size like Lato, if available. Other widely available options are Calibri, Helvetica, Arial, Verdana, Open San Source Sans Pro, Roboto or Noro Sans. Make your page margins 0.5 inches. Consider using 14-point size font for titles and 10-point for the main text in your resume.

USAJOBS Help Center - How to Add a Resume to Your Profile

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