Information Technology Specialist (Direct Hire) Job

Vacancy No. LaRC-25-DE-12597534-SL Department Langley Research Center
Salary $122,198.00 to $191,900.00 Grade 14 to 14
Perm/Temp Permanent FT/PT Full-time
Open Date 11/7/2024 Close Date 11/12/2024
Job Link Apply Online Who may apply Public
Locations:
Huntsville, ALEdwards AFB, CAMoffett Field, CAWashington, DC


Summary

The Data Solutions Delivery Manager within the Information, Data, and Analytics Service Line (IDAS) oversees the successful delivery of projects and solutions to clients. You will manage the end-to-end delivery process, ensuring that projects are completed on time, within scope, and to the required quality standards. This role involves coordinating cross-functional teams, managing resources, mitigating risks, and ensuring that client expectations are met or exceeded.

Duties

  • Ensures the successful delivery of data and analytics projects on time, within scope, and to the required quality standards by overseeing the end-to-end delivery of projects, from planning through to execution and final delivery.
  • Acts as the primary point of contact for data tools and services projects throughout the project lifecycle, ensuring clear and consistent communication while building and maintaining strong relationships with end users.
  • Coordinates cross-functional teams, ensuring alignment with project goals and timelines.
  • Regularly engages with data tools and services users to understand their needs and expectations, providing updates and addressing any concerns.
  • Analyzes customer usage data to identify trends, insights, and opportunities for improving customer success and product utilization.
  • Leads problem-solving efforts when issues arise, working collaboratively with teams to find effective solutions.
  • Responds promptly to customer inquiries and support requests, ensuring that issues are resolved quickly and effectively.
  • Drives continuous improvement in project delivery processes and promote the adoption of innovative approaches to enhance service delivery.
  • Foster a culture of engagement, diversity, inclusiveness, excellence and innovation. Champion NASA's commitment to Diversity, Equity, Inclusion and Accessibility to create an environment that promotes a commitment to safety, integrity, and teamwork.

Requirements

Conditions of Employment

  • This position is open to U.S. citizens, nationals or those who owe allegiance to the U.S.
  • Position subject to pre-employment background investigation or higher-level clearance. Investigation/Clearance may differ and be required based on the duty location/NASA Center requirements.
  • You must meet qualifications requirements by the closing date of this announcement.
  • Financial Disclosure, Drug Testing, Bargaining Unit and/or the Travel Requirements for this position may differ and be required based on the duty location/NASA Center requirements.
  • This position may require a one-year probationary period.
  • Selected applicant(s) must be assigned to a duty location listed on the announcement.

Qualifications

Specialized experience is experience that has equipped you with the particular ability, skill, and knowledge to successfully perform the duties of this position and is typically in or related to this line of work.

To qualify for GS-14, you must have one year of directly related specialized experience equivalent to the GS-13 level.
  • Overseeing the end-to-end delivery of highly technical data related projects, from planning through to execution and final delivery;
  • Monitoring highly technical project progress, manage IT resources effectively, and address any deviations from the plan;
  • Engaging with end users to understand their needs and expectations, providing updates and addressing any concerns.

IF you are qualifying based on experience, you MUST also have IT-related experience demonstrating each of the four competencies listed below:
  1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
  2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
  3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
  4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
Your resume must include a clear and detailed narrative description, in your own words, of how you meet the required specialized experience. Experience statements copied from a position description, vacancy announcement or other reference material constitutes plagiarism and may result in disqualification and losing consideration for the job. NASA prohibits the use of artificial intelligence (AI) or AI-assisted tool in drafting application and assessment responses. Please visit https://www.nasa.gov/careers/how-to-apply/#Artificial-Intelligence to review NASA's guidance on the use of AI tools during the application process.

Education

This job does not have an education qualification requirement.

Additional information

Additional selections may be made for similar positions across NASA within the local commuting area(s) of the location(s) identified in this announcement. By applying, you agree to have your application shared with interested selecting official(s) within NASA. CTAP/ICTAP will be cleared for any additional selection from this announcement.

If you have special priority selection rights under the Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP), you must:
- Indicate your eligibility when applying for a position. The questionnaire asks you to identify your ICTAP/CTAP eligibility.
- Meet the minimum qualifications requirements for the position
- Submit proof that you meet the requirements for CTAP/ICTAP as indicated in 'Required Documents'

For additional information about CTAP/ICTAP eligibility, click here - https://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/#ictap.

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Direct Hire Authority: These positions will be filled through the Office of Personnel Management's Direct Hire Authority. Category rating and veterans' preference will not be considered in evaluating applicants. For more information on Direct Hire Authority, please see: OPM Direct Hire Fact Sheet.

Veterans: Under the provisions of Direct Hire Authority, veterans' preference does not apply. However, applicants who are eligible for veterans' preference are encouraged to include that information in their application and submit supporting documentation (i.e. DD-214, or other substantiating documents). For more information please see: Veterans' Preference information on the FedsHireVets website.

You will be evaluated for this position based on how well you meet the qualifications and eligibility requirements listed in this vacancy announcement. To determine your qualifications and referral status, we may review your resume and supporting documentation and compare it against your responses to the vacancy questionnaire. Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration.

You will be assessed on the following competencies:

  • Attention to Detail
  • Customer Service
  • Decision Making
  • Oral Communication
  • Planning and Evaluating
  • Problem Solving
  • Strategic Thinking
  • IT Service Management and Delivery Operations

NASA considers paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

NASA will not ask you to disclose criminal history record information during the application process or before we make a conditional/tentative offer of employment. If you apply for this position and are selected, NASA will conduct a suitability/security background investigation after you accept a tentative job offer. If you feel you are asked to disclose your criminal history before you accept a tentative offer and wish to file a complaint within 30 days, please contact: Agency-FCCJ@NASA.gov.

Required Documents

A complete application package includes a resume, required documents and completion of the vacancy announcement questionnaire. Please see this guidance: What to include in your resume. Your resume should describe your specialized experience and support your answers to the vacancy announcement questionnaire. If you are using a Curriculum Vitae (CV) as a resume, it must meet all requirements listed above for a complete resume package. Please note: if any of the following types of information are included on your resume, your application package will be disqualified:

  • Classified or government sensitive information.
  • Social Security Number (SSN)
  • Photos of yourself
  • Personal information, such as age, gender, religious affiliation, etc.
  • Encrypted and digitally signed documents.
If your resume contains any of the above information, you must redact that information prior to the submission of your application.

The following documents are required:
  • Resume



There may be other supporting documents (licenses, certification, veterans preference, etc.), depending on your answers to the questionnaire and job announcement description, that you may have to submit, please verify your application. Do not submit an OF-306 with your application.

If you are a surplus or displaced employee (CTAP and ICTAP), submit proof that you meet the requirements for CTAP/ICTAP. This includes copies of your agency notice, most recent Performance Rating and most recent Notification of Personnel Action (SF-50) noting current position, grade level, and duty location.

Official documents are required at the time of appointment for verification of eligibility and qualifications.

How to Apply

Please read the entire announcement and all the instructions before you begin an application and have all required information available. We encourage you to provide a complete description of your educational achievements and include both paid and non-paid work in the experience portion of your resume. If you submit a resume that does not contain the required information, you may lose consideration.

To apply for this position, you must complete the initial online application, to include the initial online assessment and submission of the required documentation specified in the Required Documents section below.

The complete application package must be submitted by 11:59 PM (ET) on the closing date of the announcement to receive consideration. The application process is as follows:

1. To begin the application process, you will need to be logged into your USAJOBS account. If you do not have a USAJOBS account, you will need to create one before beginning the application process. Once logged in to your account, click on the "Apply" link.
2. Follow the prompts to select your resume and/or other supporting documents to be included with your application package. We strongly encourage you to utilize the USAJOBS resume builder when creating your resume. Using the resume builder will help you ensure your resume includes important information related to your qualifications and eligibility for this position. Answer the questions presented in the application and attach all necessary supporting documentation. During the application process you can review, edit, delete and update your information. We'll automatically save your progress as you go, so you won't lose any changes. Your uploaded documents may take several hours to clear the virus scan process.
3. After acknowledging you have reviewed your application package, complete the 'Include Personal Information' section as you deem appropriate and click to continue with the application process. You will be taken to the vacancy questionnaire which you must complete in order to apply for the position. Complete the online application, verify all required documentation is included with your application package, and submit the application.
4. Click the Submit Application button prior to 11:59PM (ET) on the announcement closing date.

NASA's online application process provides step by step guidance to ensure you provide all needed information. If you are unable to apply online, please contact NSSC-CONTACTCENTER@MAIL.NASA.GOV for assistance. Be advised - application materials faxed, emailed, and/or mailed to Langley Research Center will not be accepted for this announcement.

NASA provides reasonable accommodations to applicants with disabilities. If you are an applicant with a disability and need a reasonable accommodation for any part of the application and hiring process, please notify the agency contact center listed on the job vacancy announcement. The decision on granting reasonable accommodations will be on a case-by-case basis.

Agency contact information

NASA Shared Services Contact Center
Phone
1-877-677-2123
Fax
1-866-779-6772
Email
nssc-contactcenter@mail.nasa.gov
Address
Langley Research Center
1 NASA Dr
Hampton, VA 23666
US
Learn more about this agency

Next steps

Once you submit your application package, you will receive an acknowledgement email. Throughout the process you will receive regular status updates through USAJOBS. To verify the status of your application, log into your USAJOBS account (https://secure.login.gov/), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://help.usajobs.gov/how-to/application/status.

Whether or not you are contacted for an interview depends upon the location of the position and the judgment of the hiring manager.

If you are selected, you will be notified by phone or email with a tentative job offer. If you fail to meet the conditions of employment or any other pre-employment requirements, such as missing a scheduled appointment, we may rescind a tentative job offer.

An official, written job offer will be issued once all requirements have been verified.


Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.


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