1) To qualify at the GS-14 grade level, you must have one year of specialized experience equivalent to the GS-13 grade level in the federal government service providing comprehensive, customer-focused IT support in accomplishing complex IT projects. Examples of experience include: leading or overseeing a variety of IT projects and associated IT contracts; managing the lifecycle of IT software and hardware and overseeing organizational IT assets; performing analytical studies on IT support services and making recommendations to improve the efficiency of operations; serving as a strategic partner for IT functions with leaders internal and external to an organization; and managing a variety of IT customer service efforts for an organization.
In addition to meeting the specialized experience above, you must also possess the selective placement factor.
2) SELECTIVE PLACEMENT FACTOR: I have demonstrated experience in implementing and managing ALL IT Lifecycle services and have applied them to ensure the efficient and effective management of IT customer relations within an organization (agency, company, non-profit). This experience includes ALL aspects of the IT Lifecycle: planning, budget, deployment, and ongoing administration.
3) IT Competencies: In addition to meeting the specialized experience and possessing the selective placement factor, applicants must also possess IT related experience (which may be obtained by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate) demonstrating each of these four competencies listed: 1. Attention to Detail; 2. Customer Service; 3. Oral Communication; and 4. Problem Solving.
Experience refers to paid/unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) & other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, & skills & can provide valuable training/experience that translates directly to paid work. You will receive credit for all qualifying experience, including volunteer experience.