Information Technology Specialist (Product Manager) Job in Washington, DC

Vacancy No. 25-DAS-12656279 Department Administrative Office of the U.S. Courts
Salary $101,402.00 to $190,061.00 Grade 00 to 00
Perm/Temp Permanent FT/PT Full-time
Open Date 2/18/2025 Close Date 3/11/2025
Job Link Apply Online Who may apply Public
Locations:
Washington, DC


Summary

This position is in the Department of Administrative Services, Administrative Systems Office (ASO), Systems Execution Division (SED), Operations and Maintenance Branch. ASO manages, oversees, and supports technology functions of the administrative services lines of business. ASO develops and supports AO technology systems and fosters communication and collaboration with the Department of Technology Services.

This job is open to

Clarification from the agency

This vacancy announcement is open to the public. This position allows for recurring and situational telework but does not qualify for full-time or remote telework.

Duties

The Administrative Office of the U.S. Courts (AO), Department of Administrative Services, Administrative Systems Office (ASO), Systems Executive Division (SED) is seeking an experienced Information Technology Specialist (Product Manager). SED delivers products and services to achieve the vision and strategic direction of the Judiciary's administrative systems.

The Information Technology Specialist (Product Manager) coordinates government and contractor staff to meet business requirements, maintain products, and execute operations expediently and on schedule. The ideal candidate is effective at prioritizing competing requirements; interacting with all levels of management; managing high-visibility, high-risk processes; and managing crisis.

The incumbent may be required to work off hours or weekends to minimize user impact due to process implementations or to resolve system degradation or outage incidents. This position reports to the Operations and Maintenance Branch Chief in the SED.


The duties of this position include, but are not limited to:
  1. Serving as liaison between end users, ASO Portfolio Managers, and ASO Branch Chiefs.
  2. Working with Portfolio Managers and Branch Chiefs to maintain the five-year strategic plan and the current year tactical plan.
  3. Supporting the streamlining implementation efforts, overseeing issues, determining trends and problem areas, and recommending solutions.
  4. Working in conjunction with ASO teams and business owners, including liaising with software development teams and client service desk operations.
  5. Reviewing demonstrations, accepting changes, coordinating releases, and creating release charts, publish dates, and review dates.
  6. Clarifying the intent and prioritizing change requests based on defined customer and stakeholder parameters, and communicating changes' impact on releases.
  7. Managing the change control process and defining release content, preparing and conducting Change Control Board (CCB) and release planning meetings; and preparing and distributing release artifacts.
  8. Assisting with the creation of requirements stories and use cases, software acceptance tests, acceptance criteria, and communications and training materials.
  9. Conducting meetings to discuss product, project, and release statuses; issues; deployment tasks; and priorities.
  10. Monitoring portfolio projects progress through product status meetings and artifacts.
  11. Keeping the Branch Chief informed of events, schedules, issues, and emerging risks.

Requirements

Conditions of Employment

CONDITIONS OF EMPLOYMENT

  1. All information is subject to verification. Applicants are advised that false answers or omissions of information on application materials or inability to meet the following conditions may be grounds for non-selection, withdrawal of an offer of employment, or dismissal after being employed.
  2. Selection for this position is contingent upon completion of OF-306, Declaration of Federal Employment during the pre-employment process and proof of U.S. citizenship for competitive status positions or conversion to a competitive status position with the AO. If non-citizens are considered for hire into a temporary or any other position with non-competitive status or when it is confirmed by the AO Human Resources Office there are no qualified U.S. citizens for a competitive status position (unless prohibited by a law or statue), non-citizens must provide proof of authorization to work in the U.S. and proof of entitlement to receive compensation. Additional information on the employment of non-citizens can be found at USAJOBS Help Center | Employment of non-citizens/. For a list of documents that may be used to provide proof of citizenship or authorization to work in the United States, please refer to Form I-9, Employment Eligibility Verification.
  3. All new AO employees will be required to complete an FBI fingerprint-based national criminal database and records check and pass a public trust suitability check.
  4. New employees to the AO will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights/responsibilities, visit https://www.e-verify.gov/.
  5. All new AO employees are required to identify a financial institution for direct deposit of pay before appointment.
  6. You will be required to serve a trial period if selected for a first-time appointment to the Federal government, transferring from another Federal agency, or serving as a first-time supervisor. Failure to successfully complete the trial period may result in termination of employment.
  7. If appointed to a temporary position, management may have the discretion of converting the position to permanent depending upon funding and staffing allocation.

Qualifications

Applicants must have demonstrated experience as listed below. This requirement is according to the AO Classification, Compensation, and Recruitment Systems which include interpretive guidance and reference to the OPM Operating Manual for Qualification Standards for General Schedule Positions.

Specialized Experience: Applicants must have at least one full year (52 weeks) of specialized experience which is in or directly related to the line of work of this position. Specialized experience must demonstrate experience in ALL areas defined below:
  • Knowledge of IT budgeting and resource allocation.
  • Expertise in managing IT operations and maintenance projects.
  • Experience in the operations and management of administrative systems.

Education

This position does not require education to qualify.

Additional information

The AO is an Equal Opportunity Employer.

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

We will review your resume and supporting documentation and compare this information to your responses on the occupational questionnaire to determine if you meet the minimum qualifications for this job. If you meet the minimum qualifications for this job, we will evaluate your application package, to assess the quality, depth, and complexity of your accomplishments, experience, and education as they relate to the requirements listed in this vacancy announcement.

You should be aware that your ratings are subject to evaluation and verification. If a determination is made that you have rated yourself higher than is supported by your resume and/or narrative responses, you will be assigned a rating commensurate to your described experience. Failure to submit the mandatory narrative responses will result in not receiving full consideration and/or rating credit. Deliberate attempts to falsify information may be grounds for not selecting you, withdrawing an offer of employment, or dismissal after being employed.

Required Documents

For this job announcement the following documents and/or information are required:

  • Resume - Any written format you choose to describe your job-related qualifications.
  • Citizenship - Include country of citizenship on resume.
  • Notification of Personnel Action (SF-50) - All applicants outside of the AO must submit a copy of your latest SF-50 to verify current or former Federal employment status.
  • Veterans Preference documentation - Certificate of Release or Discharge from Active Duty (DD Form 214), if applicable Application for 10-Point Veteran Preference (SF-15) and an official statement, dated 1991 or later, from the Department of Veterans Affairs or from a branch of the Armed Forces, certifying to the veteran's present receipt of compensation.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section below.

The complete application package must be submitted by 03/11/2025 to receive consideration.
To begin, click

  • Apply Online to access an online application. Follow the prompts to select your USAJOBS resume and/or other supporting documents. You will need to be logged into your USAJOBS account or you may need to create a new account.
  • You will be taken to an online application. Complete the online application, verify the required documentation, and submit the application.
  • You will receive an email notification when your application has been received for the announcement.
  • To verify the status of your application, log into your USAJOBS account, https://my.usajobs.gov/Account/Login, select the Application Status link and then select the More Information link for this position. The Application Status page will display the status of your application, the documentation received and processed, and your responses submitted to the online application. Your uploaded documents may take several hours to clear the virus scan process.
  • Click the following link to view and print the occupational questionnaire https://apply.usastaffing.gov/ViewQuestionnaire/12656279

Agency contact information

Ahniya Roberts
Address
Department of Administrative Services
One Columbus Circle, NE
Washington, DC 20544
US

Next steps

After a review of your complete application is made, you will be notified of your rating and referral to the hiring official if determined qualified. If further evaluation or interviews are required, you will be contacted.


Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.


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