Summary
The Smithsonian Institution is the world’s largest museum, education, and research complex, with 21 museums and the National Zoo. This position is in the National Museum of African American History and Culture (NMAAHC), Office of Information Technology. The National Museum of African American History and Culture is a national museum for the study and exhibition of African American history and culture.
This job is open to
Clarification from the agency
This position is open to all U.S. Citizens or U.S. Nationals.
Note: Federal employees with permanent status or individuals eligible for special appointing authorities may also apply to Job Announcement #24R-DT-311576-MPA-NMAAHC.
More than one selection may be made from this announcement.
Duties
The IT Specialist (SysAdmin) is responsible for ensuring the availability and functionality of the Museum's IT systems.
In the position, you will:
- install, configure, troubleshoot, test and maintain hardware and software to ensure the availability and functionality of NMAAHC’s IT systems.
- perform administrative duties related to the system administration of IT systems, that include participation in system development lifecycle processes for new or modified systems; assist with licensing renewals and replacements.
- perform research and provide oversight of contract vendors performing work on smaller IT contracts, purchase orders, and/or task orders.
- assist in conducting studies or analysis on existing and new systems that encompass one or more areas of IT (security, applications, LAN/WAN, customer support, audio/video, etc.); participate in identifying operational improvements, developing and maintaining the enterprise architecture; and perform a variety of telecommunication control functions.
Requirements
Conditions of Employment
- Pass Pre-employment Background Investigation
- May need to complete a Probationary Period
- Maintain a Bank Account for Direct Deposit/Electronic Transfer
- Males born after 12/31/59 must be registered with Selective Service.
Conditions of Employment
Qualification requirements must be met by the closing date of the announcement.
For information on qualification requirements, see Qualification Standards Handbook for General Schedule Positions on OPM website.
Qualifications
Basic Requirements:
For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below.
- Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
- Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
- Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
- Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
In addition to the basic qualification requirement above:
You qualify for this position if you have one year of specialized experience equivalent to at least the GS-07 level in the Federal Service. For this position, specialized experience is defined as demonstrated experience 1) designing, implementing, and maintaining information technology AND audio-video systems and applications in the museums, arts, and education sectors; 2) supporting the system development lifecycle for new or modified systems and applications; 3) providing technical customer support to end-users; and 4) providing technical oversight over contractors.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Part-time and/or unpaid experience related to this position will be considered to determine the total number of years and months of experience. Be sure to note the number of paid or unpaid hours worked each week.
Or Education: Two full years of progressively higher level graduate education leading to a master’s or equivalent degree related to the position may be
substituted to meet the experience requirements.
Undergraduate or Graduate Education: Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.
Or a Combination: Education and experience may be combined to meet the basic qualifications. For a full explanation of this option please see the Qualification Standards.
Special Instructions for Foreign Education: If you are qualifying by education and/or you have education completed in a foreign college/university described above, it is your responsibility to provide transcripts and proof of U.S. accreditation for foreign study. For instructions on where to fax these documents, see the "Required Documents" section of this announcement.
Education
This position has no basic education requirement.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Applicants for this position may be evaluated in multiple stages. The first stage is an evaluation of your responses to the online multiple-choice questions that assess your experience, education, and/or training for the job related competencies below:
- Knowledge, skill and experience in installing, configuring, troubleshooting, testing and maintaining hardware and software to Museum IT systems.
- Knowledge of and experience in selecting and using federal, state, and local museum rules, regulations and procedures for development of lifecycle processes for new or modified systems as well as licensing renewals and replacements.
- Knowledge of and experience in selecting rules, regulations and procedures related to Federal Contracting and providing oversight to outside vendors involved with performing work on smaller IT contracts, purchase orders, and/or task orders.
- Knowledge and experience with assisting in the study and analysis of one or more areas of IT (security, applications, LAN/WAN, customer support, audio/video, etc.); participating in the identification of potential operational improvements, development and maintenance of enterprise architecture; and performance of a variety of telecommunication control functions.
Applicants who meet or exceed minimum qualifications will be assigned to one of three category groups based on job-related criteria:
- Best Category - Meets the minimum qualification requirements and excels in most of the job related competencies above.
- Better Category - Meets the minimum qualification requirements and satisfies most of the job related competencies above.
- Good Category - Meets the minimum qualification requirements, but does not satisfy most of the job related competencies above to a substantive degree.
This category rating process does not add veterans' preference points or apply the "rule of three", but protects the rights of veterans by placing them ahead of non-preference eligibles within each category. A selecting official may make selections from the highest quality category (Best Category) provided no preference eligible in that category is passed over to select a non-preference eligible in that category unless the requirements of 5 U.S.C. 3317(b) or 3318(b) are satisfied. Preference eligibles who meet minimum qualification requirements and who have a compensable service-connected disability of at least 10 percent must be listed in the highest quality category, except when the position being filled is scientific or professional at the GS-9 grade level or higher. Applicants who have not submitted a resume in the USAjobs system and/or have not answered all of the vacancy questions will not be considered for this position.
Important Note:
Your resume and supporting documentation will be compared to your responses to the occupational questionnaire or other assessment tool for consistency. If a determination is made that you have rated yourself higher than is supported by your resume, you will be assigned a rating commensurate to your described experience. Your resume should provide sufficient information regarding how your education and experience relate to this position, including the major duties and qualifications criteria listed. You may preview questions for this vacancy.
Required Documents
Your application package should include the following documents:
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Resume - Your resume can be uploaded and attached to your application or created using the USA Jobs on-line resume builder. Ensure your resume contains the job title (including the occupational series and grade if it is Federal), job-related qualifications, starting and ending dates (month and year), hours worked per week, and salary for each employment period. It is your responsibility to ensure all information is submitted. Failure to include this information may result in disqualification for the position.
For assistance with creating a resume, please click here.
- Proof of Veteran's Preference - DD214 (Member 4 Copy), if you are a veteran. Additionally, applicants claiming 10-point preference must complete Standard Form (SF) 15, Application for 10-Point Veteran Preference, as well as additional documentation required by the SF-15, such as a VA letter.
- Unofficial school transcripts, if the position has an education requirement or if you are using education to qualify. If selected for the position, you must provide an official transcript before appointment.
- Proof of U.S. accreditation for foreign study, if applicable.
How to Apply
Click on the "Apply Online" button on the upper right side of the page. Please Note:
- You must apply for this position online through the 'Apply Online' button and submit required supplemental documents (if they are relevant to you).
- You may submit required documents by uploading them online during the application process.
- The complete application package, including any required documents, is due in the Smithsonian Office of Human Resources on the closing date of the announcement by 11:59 PM Eastern Time.
- If you are unable to apply online, paper applications may be accepted with prior approval of the Contact Person listed below.
Next steps
At the end of the application process you will be able to create and save a PDF file that contains your responses to the assessment questions. You may save this file as initial receipt of your application. After the job announcement closes, you will receive an email from the Smithsonian with confirmation of receipt. The Smithsonian receives many applications for each job. Each application is reviewed carefully which may take a few weeks. We will send you an e-mail to update you as we go through phases of the application review process. You may also check your application status by logging into www.usajobs.gov and selecting the tab "My USAJOBS;" e-mailing vacancy.info@si.edu; or by contacting the Office of Human Resources Representative listed.
Additional Information:
- Tips on applying for Smithsonian jobs are available at https://www.si.edu/OHR/howtoapply.
- The Smithsonian does not pay relocation expenses but recruitment incentives may be authorized.
- The Smithsonian embraces diversity and equal employment opportunity (www.si.edu/oeema).
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