Information Technology Support (CUSTSPT) Job

Vacancy No. ATR-24-64-DHA Department Offices, Boards and Divisions
Salary $97,079.00 to $128,956.00 Grade 12 to 12
Perm/Temp Permanent FT/PT Full-time
Open Date 11/4/2024 Close Date 11/8/2024
Job Link Apply Online Who may apply Public
Locations:
Washington, DCChicago, IL


Summary

The mission of the Antitrust Division is to promote competition by enforcing the antitrust laws to protect economic freedom and opportunity on behalf of the American people. This Division has an opening for IT Specialist (CUSTSPT) to join its dedicated team and gain invaluable experience working in the public interest to protect the competitive process.

Are you ready to contribute to matters of national importance that promote a competitive and productive American economy?

This job is open to

Clarification from the agency

U.S. Citizens. This position may be filled through the Direct Hire Authority. All applicants who meet the qualification requirements will be forwarded to the selecting official for further consideration. Category Rating, Veterans' Preference, Schedule A and traditional rating and ranking of applicants does not apply to this vacancy.

Duties

As the federal agency whose mission is to ensure the fair and impartial administration of justice for all Americans, the Department of Justice is committed to fostering a diverse and inclusive work environment. To build and retain a workforce that reflects the diverse experiences and perspectives of the American people, we welcome applicants from the many communities, identities, races, ethnicities, backgrounds, abilities, religions, and cultures of the United States who share our commitment to public service.

This position is located in the Technology Directorate (TD), within the Executive Office (EXO), Antitrust Division (ATR), Department of Justice (DOJ). The incumbent serves as an Information Technology Specialist (CUSTSPT) within the Division, reporting directly to the Engineering and Operations Section (EOS) Chief, and ultimately the TD Director and Chief Information Officer (CIO).

As an Information Technology Support (CUSTSPT), responsibilities of this position will include, but are not limited to:

  • Plan and carry out IT customer support functions and activities for assigned organizations.
  • Provide customer assistance and training in order to meet customer requirements.
  • Resolve technical problems and issues and develop recommendations and proposals to address more complex design or operational issues.
  • Diagnose and resolve problems in responding to customer support incidents.
  • Provide assistance and support to customer organizations in installing, configuring, and troubleshooting IT systems, hardware, software, and networks.
  • Apply new IT technologies to participate in developing methods and policies leading to successful accomplishment of organizational requirements.
  • Participate in programs, task forces, and project teams to accomplish IT systems, software, and hardware development or implementation activities, and functions as a technical resource on customer support functions.
  • Develop solutions to complex customer support problems and issues.
  • Investigate/analyze a variety of unusual conditions or problems, providing technical advice and guidance.
  • Develop and implement new concepts and technologies.
  • Make recommendations that help to enhance and improve IT customer support services of the organization.
  • Provide advice, guidance, and assistance to technical and program officials in the development and delivery of IT customer support services.
  • Provide operational support, management, development, and update processes for TD network/infrastructure resources.
  • Prepare and present information and briefings on customer support issues, problems, and projects to management officials and program staff.
  • Collaborate with customer organizations to identify training needs for IT hardware, software, and systems, and develop and deliver customer training to meet organizational needs.
Please note: Additional selections may be made from this announcement. Also, a writing sample and a combination of three to five business and academic references may be requested of individuals identified as best qualified.

Requirements

Conditions of Employment

  • You must be a U.S. Citizen to be considered for this position.
  • You must undergo a pre-employment security investigation.
  • You may be required to take and successfully clear a drug test.
  • You must submit a complete application package by the closing date of this announcement.
  • SELECTIVE SERVICE: All male applicants born after December 31, 1959, must have registered for the selective service (see SSS.gov). If selected for this position, the applicant must sign a statement certifying his registration, or the applicant must demonstrate exempt status under the Selective Service Law.
  • DIRECT DEPOSIT: All Federal employees are required to have Federal salary payments made by direct deposit to a financial institution of their choosing.
  • This is a bargaining unit position. This position is represented by the American Federation of State, County and Municipal Employees, Local 3719, AFL-CIO.
  • This position has a Full Performance Level of GS-13.
  • This is a full-time, permanent appointment in the competitive service, subject to a one-year probationary period in accordance with 5 CFR 315.801.
  • The Antitrust Division participates in the E-Verify program.
  • Financial Disclosure: If selected, you may be required to disclose financial information in accordance with DOJ and Federal ethics guidelines.
  • This position is designated as emergency essential.

Qualifications

To qualify for the position of Information Technology Specialist (CUSTSPT), you must meet the Basic Qualification Requirements AND possess the required Specialized Experience specific to the series and grade listed below. This experience must be identified in your resume.

Basic Requirements:
  • Attention to Detail - Is thorough when performing work and conscientious about attending to detail;
  • Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services;
  • Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately; AND,
  • Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
Specialized Experience:
GS-12: Applicants must possess at least one year of specialized experience equivalent in difficulty and responsibility to the GS-11 grade level in the Federal service. Specialized experience is experience that has equipped the applicant with the particular knowledge, skills, and abilities to perform successfully the duties of the position, and that is typically in or related to the position to be filled. To qualify, applicants must demonstrate the following specialized experience:
  • Experience planning and carrying out IT customer support functions and activities for assigned organizations;
  • Experience providing assistance and support to customer organizations in installing, configuring, and troubleshooting IT systems, hardware, software, and networks;
  • Experience investigating and analyzing a variety of unusual conditions or problems, providing technical advice and guidance;
  • Experience resolving technical problems and issues and develops recommendations and proposals to address more complex design or operational issues; AND
  • Experience implementing activities and functions as a technical resource on customer support functions.
YOUR RESUME MUST support your responses to the online questionnaire and the qualification requirements. Failure to do so may result in an ineligible rating. See the "Required Documents" section for important notes about what information you must include in your resume!

NOTE: Only the first four pages of your resume will be used to make eligibility determinations.

Education

Substitution of education is not allowed for the GS-12 grade level.

Additional information

Military Spouses may apply. Please see requirements section within this Job Opportunity Announcement to provide the requested documentation.

The Career Transition Assistance Plan (CTAP) provides eligible surplus and displaced competitive service employees in the Department of Justice with selection priority over other candidates for competitive service vacancies. If your Department of Justice component has notified you in writing that you are a surplus or displaced employee eligible for CTAP consideration, you may receive selection priority if: 1) this vacancy is within your CTAP eligibility, 2) you apply under the instructions in this announcement, and 3) you are found well-qualified for this vacancy. To be well qualified, you must satisfy all qualification requirements for the vacant position and rate equivalent to the Highly Qualified or better category using established category rating criteria. You must provide a copy of your written notification of CTAP eligibility with your application. Additional information about CTAP eligibility is online.

The Interagency Career Transition Assistance Plan (ICTAP) provides eligible displaced Federal competitive service employees with selection priority over candidates from other agencies for competitive service vacancies. If your agency has notified you in writing that you are a displaced employee eligible for ICTAP consideration, you may receive selection priority over other applicants who are not employees of the Department of Justice if: 1) this vacancy is within your ICTAP eligibility; 2) you apply under the instructions in this announcement; and 3) you are found well-qualified for this vacancy. To be well qualified, you must satisfy all qualification requirements for the vacant position and rate equivalent to the Highly Qualified or better category using established category rating criteria. You must provide proof of eligibility with your application to receive selection priority. Such proof may include a copy of your written notification of ICTAP eligibility or a copy of your separation personnel action form. Additional information about ICTAP eligibility is online.

DOJ EEO Statement/Policy
OPM Reasonable Accommodation Policy Statement
DOJ Reasonable Accommodation Policy Statement
Veterans' Information
Legal and Regulatory Guidance

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

You will be evaluated for this job based on how well you meet the qualifications above.

NOTE: Only the first four pages of your resume will be used to make eligibility determinations.

This position will be filled through OPM's Direct Hire Authority for Information Technology Cybersecurity Specialist GS-2210, 5 U.S.C. Section 3304 and 5 CFR Part 337, Subpart B. The "Rule of Three", Category Rating, and Veterans Preference will not apply to this vacancy. For more information on Direct Hire Authority, please see: OPM Direct Hire Fact Sheet.

All applicants who meet the minimum qualification requirements for this position will be forwarded to the selecting official for consideration.

The evaluation process consists of an online assessment and a subject matter expert review of your resume. Subject Matter Experts (SMEs) will review your resume to determine your qualifications for this position based on the required specialized experience. Your resume should demonstrate how you meet all aspects of the specialized experience statement. SMEs will not review additional information beyond your resume.

Required Documents

To apply for this position, you must provide a complete application package which includes:

A copy of your resume or equivalent - Applicants will be evaluated based on a comparison of the position requirements against the quality and extent of experience or related education as reflected in their resume and cover letter. Applicants are encouraged to ensure work experiences, as represented in their resume, clearly show the possession of knowledge of the subject matter pertinent to the position, and the competencies and technical skills to successfully perform the duties of the position. A cover letter is optional.

RESUME REQUIREMENTS: ALL APPLICANTS must submit a resume supporting basic requirements, specialized experience, and responses to the online questionnaire. The federal government has very specific resume requirements. If you have not written a federal resume before, you may want to watch this Resume Writing Tutorialvideo on the USAJOBS YouTube channel, or read through a helpful Resume Writing FAQon the USAJOBS Help Site to learn what details you should, and should not, include in your resume. A CV (curriculum vitae) may not contain enough information to meet these resume requirements.

  • Your resume should list all work experience (paid and unpaid); you must list the full name and address of each employer.
  • For all types of work experience, you should indicate the start and end date (include month and year); you must also list the average number of hours per week that you worked.
  • Your resume should also include any education and training you have completed (list the program title, subject area, number of hours completed, and completion date).
DISPLACED EMPLOYEES: Displaced employees may be eligible for ICTAP or CTAP priority consideration. For more information, please review the OPM Employee's Guide to Career Transition. If requesting consideration under the Career Transition Assistance Program (CTAP) or Interagency CTAP program (ICTAP), you must meet the minimum qualifications for this vacancy and provide all of the following documents:
  • Your most recent performance appraisal;
  • Your proof of eligibility notice from the agency; and
  • Your most current SF-50, displaying current series and grade.
MILITARY SPOUSE OF ACTIVE DUTY MILITARY MEMBER: A copy of your marriage license AND your spouse's active duty orders.

MILITARY SPOUSE OF SEPARATED VETERAN: A copy of your marriage license, Member Copy 4 DD-214 AND either your spouse's 1) 100% disability rating, or 2) documentation of death during active duty.

How to Apply

To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section below. A complete application package must be submitted by 11:59 p.m. Eastern Time (ET) on 11/08/2024 to receive consideration.

  • To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
  • Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
  • After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
  • You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application.
To verify the status of your application, log into your USAJOBS account (https://my.usajobs.gov/Account/Login), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/.

Please note: Applications mailed using government postage and/or internal federal government mailing systems are in violation of agency and postal regulations and will not be accepted.

These instructions outline our application process. You must complete the online application process and submit any required documents by 11:59 p.m. ET on the closing date of this announcement. We are available to assist you during business hours (8:00 a.m. - 4:00 p.m. ET, Monday - Friday). If applying online poses a hardship, you must contact us by noon ET on the announcement's closing date. If you are unable to apply online, you must request an alternative application which is available from the Human Resources Office. Please contact the Le'Chelle Williamsby email at lechelle.williams@usdoj.gov or by phone at 202-598-2356 to obtain an alternative application.

If you require a reasonable accommodation for disability during any part of the application and hiring process, please contact Karen Jung by phone at 202-514-8885 or by email at Karen.Jung@usdoj.gov. The Antitrust Division provides reasonable accommodation to applicants with disabilities on a case-by-case basis. You must contact us by 5:00 p.m. ET on the announcement's closing date to request accommodation. Callers with hearing or speech impairment can access their state's telecommunications relay service (TRS) to make TTY calls by dialing 7-1-1. Ms. Jung is not the point of contact for questions about the vacancy announcement.

Agency contact information

Le'Chelle Williams
Address
Antitrust Division
450 5th Street, NW
Washington, DC 20530
US
Learn more about this agency

Next steps

Once your application package is received you will receive an acknowledgement email that your submission was successful. After the announcement closes, we will conduct an evaluation of your qualifications based on the application we receive. Qualified candidates will be referred to the hiring manager for further consideration and possible interview. We expect to make a selection within 30 to 60 days of the closing date of this announcement.


Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.


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