Investigations Unit, Program Manager (O-5 Billet) Non-Supervisory Job

Vacancy No. IHSC-IIU-PM-O5-NS-2025 Department Immigration and Customs Enforcement
Salary $1.00 to $150,000.00 Grade 5 to 5
Perm/Temp Permanent FT/PT Full-time
Open Date 8/22/2025 Close Date 9/21/2025
Job Link Apply Online Who may apply Status Candidates
Locations:
Washington, DCLocation Negotiable After Selection


Summary

This position oversees investigations into detainee healthcare, mortality, misconduct, and risk management. This role involves managing case systems, analyzing data, ensuring compliance, and preparing reports. Requires strong communication, leadership, analytical skills, and relevant experience in program management.


This position is only open to USPHS officers who are currently IHSC employees.
USPHS Call to Active Duty (CAD) candidates are not eligible for this position.

This job is open to

Clarification from the agency

Applicants must be a current USPHS Commissioned Corps Officer who works at IHSC. USPHS Call to Active Duty (CAD) candidates are not eligible for this position. Civilians are not eligible for this position.

Duties

DUTIES AND RESPONSIBILITIES:

  1. Duties include day to day managing, assessing, planning, developing, budgeting, implementing, and evaluating assigned IIU programs. Programs include and are not limited to the following: provide oversight and management of IHSC Investigations Case Management System, Joint Integrity Case Management System, fact-finder investigations, IIU records management, IIU supplies and equipment, IIU taskings, and prepare IIU statistical analysis and reports. Incumbent reviews, revises, and, or writes policies, provides technical oversight on investigative cases, formulates, and executes short- and long-range plans for optimum utilization of personnel, facilities, and equipment. Incumbent ensures compliance with program regulations (e.g., ICE and IHSC policy and practice, and applicable heath care standards), maintains records per program policy, coordinates and, or, manages programs within immediate organizational component.
  2. Incumbent communicates and collaborates with entities/programs and persons within and outside the immediate work environment but within the agency. The purpose of work contacts is primarily to collaborate, provide guidance, policy interpretation, and seek support for methods, policies and programs. Judgement failure can cause impairment of IIU's programs. Failure can result in loss in credibility for the unit.
  3. Manages, reviews, and analyzes investigation/complaint data across three regional teams to evaluate risks to patient and employee safety, IHSC, and ICE operations. Provides status updates, summary reports, and recommendations to IIU Chief for the national program.
  4. Liaises with other units for tracking, disseminating, and sharing information. Based on data aggregation and analyses, coordinates with the IIU Chief to establish training opportunities for various IHSC programs and units.
  5. Conducts preliminary report reviews designated by the IIU Chief, ensuring completeness, accuracy, and adequacy. Ensures all pertinent information is included, and products are consistent with ICE and IHSC policy and practice, and applicable heath care standards.
  6. Drafts reports/memorandums regarding IIU's activities on behalf of the IIU Chief.
  7. Prepares monthly, quarterly, annual, and ad-hoc IIU statistical analyses and reports. Independently identifies trends, evaluates program information/information products, and recommends improvements, as required.
  8. Oversees and manages IIU records management requirements and procedures, ensuring security/confidentiality of IIU documents, information, and files.
  9. Independently researches and collects information.
  10. Evaluates incoming case intakes/data to ensure reporting is initiated in accordance with established policies/procedures.
  11. Addresses, collects, and responds to IHSC Taskings requests for investigative information, in support of any ICE Freedom of Information Act (FOIA) request and any other internal/external stakeholders' request.
  12. Performs various administrative functions to support the day-to-day operations of IIU; assists with ad-hoc assignments, as directed by the IIU Chief (or designee), or IHSC Chief of Staff (CoS).
  13. As applicable for incumbents possessing clinical licensure and when required to meet the needs of the agency, performs direct patient care duties within the scope of professional licensure or other duties, as assigned.
  14. Incumbent may be required to work evenings, nights, weekends, and holidays. May travel with limited advance notice.
  15. Supports the vision, mission, and goals of IHSC, ICE, DHS, and U.S. Public Health Service (PHS) (if applicable).
  16. Additional duties as assigned.

Requirements

Conditions of Employment

  • You must be a U.S. citizen to apply for this position.
  • You must successfully pass a background investigation.
  • You must successfully pass a drug screen.
  • Males born after 12/31/59 must certify registration with Selective Service.
  • Requirements by Closing Date: Unless otherwise noted, you must meet all requirements by the closing date of the announcement.
  • Service Remaining Requirement Agreement: Upon appointment to this position, officers will be required to serve a new 18-month commitment to IHSC .
  • ASSIGNMENT PAY AGREEMENT: You must not have a current Assignment Pay Agreement. However, if you have a current Assignment Pay Agreement, it must be fulfilled within 90 days of your application submission.
  • Applicants must be a current USPHS Commissioned Corps Officer who works at IHSC. USPHS Call to Active Duty (CAD) candidates are not eligible for this position. Civilians are not eligible for this position.

Qualifications

COMPETENCIES:
  1. Superior oral/written communication skills.
  2. Leadership skills.
  3. The flexibility to work independently, as well as in a team-centered environment.
  4. Active listening skills.
  5. Reading comprehension.
  6. Demonstrates strong interpersonal skills.
  7. Demonstrates strong organizational and time management skills.
  8. Demonstrates strong problem solving, judgment and decision-making skills.
  9. Integrity and honesty.
  10. Cultural competency.
  11. Maintain High level of diplomacy.
PHYSICAL DEMANDS:
  1. Sitting and/or standing for extended periods of time (6-8 hours).
  2. Lifting and carrying of investigative equipment, e.g., laptop computer, office equipment and supplies and documents; personal luggage; patients with assistance.
  3. Average manual dexterity for computer operation.
  4. Phone and computer use for extended periods of time.
  5. Must be able to wear N-95 respirators.
  6. Required to adequately perform CPR standing or kneeling.

Education

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

  1. Qualifying degree for the officer's category and an advanced degree (e.g., M.A. or M.S.) from an accredited institution plus a minimum of five years of professional experience relevant to the officer's category. Of the total professional experience, officer must possess at least two years of experience related to management, administration, and evaluation of public health programs
  2. Two years of program management experience preferred.
  3. Incumbent must meet ICE Office of Professional Responsibility (OPR) Fact-Finder minimum qualifications for training and certification.
    1. Current pay grade: General Schedule 13, 14, 15; or U.S. Public Health Service O-5, or at the discretion of approving authorities (ie IIU Chief, CoS, and Administration Inquiry Unit, Chief).
    2. Minimum experience of six years in ICE.
    3. No recent or pending disciplinary action.
    4. Satisfactory oral and written communication skills.
    5. Working knowledge of ICE rules, regulations, and policies.
  4. Incumbent must obtain and maintain a secret clearance. Security clearance required for access to the Joint Integrity Case Management System.
  5. Incumbent must possess a valid driver's license.
  6. If the incumbent holds a clinical license, it is the responsibility of the incumbent to fulfill the obligation(s) of their licensing or certifying body to maintain current status. The agency may require the incumbent performs clinical activities with the scope of clinical license in times of critical needs within the agency. If in a clinical discipline and as directed and approved by his/her supervisors, the incumbent may perform clinical duties of their profession in Federal health care facilities. Such direction is documented via a memorandum of assignment and is filed in the eOPF.
  7. Proficiency with quantitative data analysis and interpretation.
  8. Superior proficiency in computer applications used in general office settings (i.e., Microsoft Outlook, Word, PowerPoint, Excel, Access, and SharePoint).
  9. Ability to interpret statistics and standards, rules, regulations, laws and policies; obtain accurate information through interviews and observations; prepare and evaluate written reports regarding investigations or other inquiries; exercise sound judgment in the analysis of investigative problems; use personal computers including word processing, spreadsheet, database, and presentation software; write clear documents using correct grammar, punctuation, and spelling; communicate effectively, verbally and in writing; work without close supervision; be decisive and expedient in implementing courses of action; exercise sound judgment, tact, diplomacy, and discretion, and; establish and maintain effective working relationships with staff and public.
  10. Knowledge of patient safety and medical quality management principles and techniques; health care risk management principles and techniques; detention/correctional health care management; detention standards (ICE National Detention Standards, National Commission on Correctional Healthcare, American Correctional Association); generally applicable health care standards/regulations/laws, and professional practice standards/regulations/laws; IHSC, ICE, and PHS rules, regulations and policies.
  11. Applicant must have and maintain current certification in American Heart Association Basic Life Support for Healthcare Providers, or the American Red Cross CPR/AED for Professional Rescuers' course.
  12. If applicant is a PHS officer, must maintain basic readiness.
  13. Support the vision, mission, and goals of IHSC, ICE, DHS, and PHS (if applicable).

Additional information

This position is located within the Department of Homeland Security (DHS), Immigration and Customs Enforcement (ICE), Enforcement and Removal Operations (ERO), ICE Health Service Corps (IHSC), Office of the Chief of Staff. The incumbent serves as an investigative program manager in the IHSC Investigations Unit (IIU). This is a non-supervisory position.

IIU is responsible for conducting the following functions which include, but are not limited to: 1) investigating allegations of inappropriate health care provided to individuals in ICE custody; 2) investigating incidents of mortality and significant morbidity involving individuals in ICE custody; 3) investigating allegations of employee misconduct; 4) investigating high profile/risk incidents; 5) providing oversight of IHSC grievance processes; 6) conducting risk analyses of IHSC processes and tort claims; and 7) collaborating with other ICE and IHSC programs to develop policies, procedures, and educational programs designed to mitigate risks identified during investigations and reviews. The program manager works closely with, and in support of, the IIU Chief, three regional senior investigators, and six investigators to manage all of IHSC's investigative functions. The incumbent provides program management support for a myriad of national investigative activities covering all facilities housing ICE detainees.

IHSC has a multi-sector, multidisciplinary workforce of approximately 1700 employees, including U.S. Public Health Service (PHS) commissioned officers, federal civil servants, and contract staff. IHSC provides on-site direct patient care to ICE detainees at 21 detention facilities throughout the country and manages the provision of off-site medical care for detainees housed in approximately 148 additional facilities, with a combined population of 34,000 detainees on a daily basis, with an average length of stay of about 30 days, and over 400,000 detainees transitioning through these facilities annually. IHSC also provides medical support during ICE enforcement operations in the air, on the ground, and at sea.

DHS SUPERVISORY CONTROLS:

  1. DHS
  2. ICE
  3. ERO

HHS SUPERVISORY CONTROLS:
  1. DHHS
  2. USPHS CC

SUPERVISORY CONTROLS:
The IIU Program Manager works under the direct supervision of the IIU Chief. The incumbent plans and organizes his/her own workload and schedules, determines the sequence of assignments, selects, and develops methods, and seeks assistance from experts, as needed. Assignments are usually long term, recurring, or broadly defined. Work is reviewed for feasibility, compatibility with other work, and effectiveness in meeting requirements or expected results.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

We will review your resume and supporting documentation to ensure you meet the minimum qualification requirements. You may be selected for an interview at the hiring authority's discretion. You will be notified of selection or non-selection.

Required Documents

To apply for this position, you must provide a complete Application Package. Please note that if you do not provide all required information, as specified in this announcement, you may not be considered for this position.A complete application includes:

U. S. Public Health Service Officers

  1. Cover Letter/Letter of Interest.
  2. Degrees. (Place under "Diploma/GED")
  3. Professional license. (If applicable)
  4. Additional professional certificates. (If applicable)
  5. Three professional references. (i.e., name, title and contact information)
  6. Official USPHS Promotion CV - e.g., relevant experience, education, training. (Place under "Resume")
    • You may provide a civilian resume in addition to the USPHS Promotion CV to capture all relevant work experience.
  7. *Three most recent Commissioned Officer Effectiveness Reports (COER). (Place under "Performance Appraisal")
  8. A copy of your current Service Remaining Requirements Agreement.
  9. Indicate if you have an Assignment Pay (AP) Agreement and the date of the end of your AP Agreement. If you do not, please submit a memo attesting to no AP in the Assignment Pay (AP) Agreement section in the documents section of application.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

To apply for this position, you must submit the required documentation outlined under the REQUIRED DOCUMENTS section below.

The complete initial Application must be submitted by 11:59 PM (EST) on 09/21/2025.

PLEASE NOTE: If your materials are not received by the closing date, your application will be evaluated solely on the information available and you may not receive full consideration or may not be considered eligible. Also, if you do not provide a valid email address, you may not be notified of the outcome of your application.

To begin the process, click the Apply Online button to create an account or log into your existing USAJOBS account. Follow the prompts to complete the occupational questionnaire. Please ensure you click the Submit My Answers button at the end of the process.

Note: To check the status of your application or return to a previous or incomplete application, log into your USAJOBS account, select Application Status, and click on the more information link under the application status for this position.

Applications and supporting documentation will not be accepted by mail or email. If you need further assistance, contact the Human Resources Office representative listed on this announcement at least one day prior to the closing date for further instructions.

Agency contact information

IHSC Recruiting
Address
ERO-DRO-IHSC Public Health Service
500 12th Street SW
Washington, DC 20536
US

Next steps

Once you submit your application, we will assess your experience and training, identify the best-qualified applicants, and refer those applications to the hiring manager for further consideration and interviews. We will notify you by email after each of these steps has been completed. Your status will also be updated on USAJOBS throughout the process. To check your status, log on to your USAJOBS account, click on "Application Status," and then click "More Information." We expect to make a job offer within 60 days after the deadline for applications. If you are selected, we will conduct a suitability/security background investigation. View more information on applying for federal employment.


Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.


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