Lead Support Services Specialist

Clarification from the agency

Applications will be accepted only from current permanent Department of Justice, Office of Inspector General employees with competitive status, and CTAP/RPL eligible candidates.

If you are selected as a Lead Support Services Specialist, your responsibilities would include, but would not be limited to:

• Reviewing policies, developing procedures, standards, and guidance for space utilization and occupancy in accordance with the General Service Administration (GSA), the Justice Management Division (JMD), and the OIG requirements.
• Advising the Director on potential issues, including risk, and operational impacts.
• Preparing recurring reports, analyses, and briefings on facilities program status, utilization metrics, and compliance.
• Coordinating and provides technical support to a range of administrative services programs supporting OIG operations.
• Supporting the administration of the OIG parking program, including development and implementation of policies and procedures, eligibility determinations, issuance of permits, and maintenance of accurate records.
• Reviewing and analyzing program operations to identify inefficiencies, recommends improvements, and implements solutions to enhance effectiveness and compliance.
• Providing day-to-day technical leadership and coordination of team activities in support of OAS administrative programs.
• Representing OAS in interactions with OIG leadership, JMD, and GSA.
• Representing the team in meetings with internal and external stakeholders and communicates team findings and recommendations.
• Coordinating, distributing, and monitoring workload among team members based on priorities, complexity, and individual competencies.
• Monitoring work in progress and reviewing completed work for quality, accuracy, and compliance with established policies, procedures, and standards.
• Working directly with the Director, relaying priorities, guidance, and feedback to the team.

Conditions of employment

• You must be a U.S. Citizen or National.
• You must be registered for the Selective Service, if applicable.
• You must successfully pass and are subject to random drug screenings.
• You must meet all qualification requirements by the closing date of this announcement.
• You may be subject to a probationary period.
• You must be able to obtain and maintain a security clearance.

Qualifications

Probationary Information :
As a condition of employment for accepting this position, you may be required to serve a 1-year probationary period OR 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:
- Your performance and conduct.
- The needs and interests of the agency;
- Whether your continued employment would advance organizational goals of the agency or the Government; and- Whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period OR trial period your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Specialized Experience:
To qualify for this position at the GS-14 grade level, you must have one year of specialized experience equivalent to the GS-13 grade level obtained in the public or private sector. (Specialized experience is paid or unpaid experience which has equipped you with the specific knowledge, skills, and abilities to successfully perform the duties of the position.) Examples of specialized experience include such duties as:

1. Advising senior management on strategic planning initiatives, resource, allocation, workforce management, and operational risks.
2. Lead implementation, development and continuous improvement in policies, procedures, and service delivery standards to enhance organizational effectiveness.
3. Identify staff training needs and provide or arrange training to enhance technical and team performance.
4. Preparing briefings, recurring reports and analysis on facility program status, metrics, utilization, and compliance.
5. Managing and coordinating oversight of telecommunications, subscription services, purchase card holder, and other administrative service contracts.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), the responses you provide on the application questionnaire and a review of your application by a panel of subject matter experts. You will be assessed on the following competencies:

1. Facilities Management
2. Customer Support
3. Program Oversight
4. Teaching Others

USAHire Assessment: Applicants will be required to complete a USAHire Assessment. This assessment is online and measures competencies required to perform in the position. You will not be considered for the position if you score below the cut score of 70 or fail to complete the USAHire assessment. Additional information can be found under "How to Apply".

Subject Matter Expert (SME) Resume Review: In order to be considered for this position, you must complete all required steps in the process. A subject matter expert, or SME, is a person with bona fide expert knowledge about what it takes to successfully perform in a particular job. The SME(s) will measure potential applicants for the critical competencies. Your resume will be reviewed to determine your technical qualifications, as well as any required certification(s) applicable to the position. Applicants found to meet the requirements will be eligible to move forward for additional hiring consideration.

Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration.

To preview the application questionnaire, click the following link:https://apply.usastaffing.gov/ViewQuestionnaire/12980938

If you are found to be among the top candidates, you will be referred to the selecting official for further employment consideration.

• Resume
  • Your resume must not exceed two (2) pages. If your resume exceeds the two-page limit, you will be removed from consideration for this announcement. The resume and required supporting documentation should provide the minimum qualifications and relevant experience for the announced position. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, and social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

• SF-50 documentation (if applicable)
  • Must show (most recent Promotion, Within Rate Increase, or Appointment/Conversion SF-50 or Notification of Personnel Action if you are applying as a current or former Federal Employee) you have acquired competitive status, and the highest grade or promotion potential you held. Award SF-50's are not acceptable alone as they do not show your grade and step.

• CTAP/ICTAP documentation (if applicable)
  • Interagency Career Transition Assistance Plan (ICTAP): The ICTAP provides eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. If your agency has notified you in writing that you are a displaced employee eligible for ICTAP consideration, you may receive selection priority if: 1) this vacancy is within your ICTAP eligibility; 2) you apply under the instructions in this announcement; and 3) you are found well-qualified for this vacancy. To be well qualified, you must satisfy all qualification requirements for the vacant position and (for scored examining) score 85 or better on established ranking criteria OR (for category rating criteria) rate equivalent to the Highly Qualified or better category using established category rating criteria. You must provide proof of eligibility with your application to receive selection priority. Such proof may include a copy of your written notification of ICTAP eligibility or a copy of your separation personnel action form. Additional information about ICTAP eligibility is at: http://www.opm.gov/ctap/index.asp.

• • The Career Transition Assistance Plan (CTAP): provides eligible surplus and displaced competitive service employees in the Department of Justice with selection priority over other candidates for competitive service vacancies. If your Department of Justice component has notified you in writing that you are a surplus or displaced employee eligible for CTAP consideration, you may receive selection priority if: 1) this vacancy is within your CTAP eligibility, 2) you apply under the instructions in this announcement, and 3) you are found well-qualified for this vacancy. To be well qualified, you must satisfy all qualification requirements for the vacant position and (for scored examining) score 85 or better on established ranking criteria OR (for category rating criteria) rate equivalent to the Highly Qualified or better category using established category rating criteria. You must provide a copy of your written notification of CTAP eligibility with your application. Additional information about CTAP eligibility is at: http://www.opm.gov/ctap/index.asp.

• Veterans' Preference documentation (if applicable)
  • If you are a veteran and you are claiming 5-point veterans' preference, you must submit a copy of your DD-214 or other proof of eligibility.
  • If you are a veteran and you are claiming 10-point veterans' preference, you must also submit an SF-15, "Application for 10-Point Veterans' Preference" plus the proof required by that form. For more information on veterans' preference click here.

• Schedule A documentation (if applicable)
  • Schedule A: DOJ welcomes and encourages applications from persons with disabilities and is firmly committed to satisfying its affirmative obligations under the Rehabilitation Act of 1973 to ensure that persons with disabilities have every opportunity to be hired and advanced on the basis of merit within the Department. DOJ also encourages eligible Schedule A applicants to submit their resumes.

Next steps