Summary
This position is located in the Materials Control And Analysis Division, Ofc, Assistant Register & Dir Operations, Copyright Office Service Unit
The position description number for these positions is 108430.
This has no promotion potential.
The salary range indicated reflects the locality pay adjustments for the Washington, D.C., Metropolitan area.
The incumbent of this position will work a Compflex, flexitime, Maxiflex work schedule.
This is a non-supervisory, bargaining unit position.
Duties
Handles routine general mail packages and unidentifiable packages referred by lower-level technicians. Opens packages, identifies types and destinations of packages based on a thorough analysis of the packages content. Reviews incomplete packages in ICHA, examines contents, and identifies missing materials. Must be able to recognize characteristics and identifiers for all materials indicating the required contents for various types of packages. Must also be able to recognize and understand various data elements in record fields to link and match records. Addresses the most difficult special search requests to determine if submitters included service request numbers or correspondence numbers as a part of the packages, or if a corresponding record exists. Enters the submitters’ confirmation numbers into the system to access system records, or enters the deposit titles or other key information: e.g., the submitters or publishers names, to search the system to access system records. Searches system for open 407 demands, 408 applications, or 408 payments the submitter may have sent electronically over the Internet, if missing applications and/or money.
Places deposits in incomplete storage and adds any alerts or service request notes, if missing items are not found. After final waiting period, retrieves all packages from system queue that remain incomplete. Searches system to determine if missing items have been received and links electronic records. Determines if deposits were included with the incomplete packages. Closes the service request if deposits were not included. Retrieves deposits from incomplete holding area if deposit included, and determines disposition depending on publication status.
Links deposits to electronic records. Checks that missing items link to appropriate existing items in system. Adjusts service request numbers in system to link items. Adds alerts or service request notes, and closes service request. Performs in-depth searching in system to see if remaining items have arrived after the stated waiting period, and takes appropriate actions. Performs complex physical searches and retrieval to locate and obtain materials anywhere in the Copyright Office, the Library collections, or processing areas. Provides information and advice to management on trends, bottlenecks, problems or other conditions which affect the incumbents’ area of responsibility. Compiles statistics for Division work flow reports and prepares the portions of the report that apply to section operations.
Replies to the most complex status and processing inquiry requests by drafting original correspondence, or responds by telephone or email. Drafts letters requiring original wording and translates information into terms understandable by others. Coordinates requests and performs complex automated and physical searches to gather information for reply correspondence.
Receives and processes motion picture copyright claims, ensuring accurate tracking of the claims and deposit copies. Since the practice of the industry is to send applications and fees apart from deposits, both in packaging and time, many submissions are received in an incomplete status and require connections to existing and related incomplete records before forwarding to the Registration Area for further processing. Searches are often of a difficult nature and must be made from fragmentary information. Applies a good understanding of the various Copyright Office and Library of Congress processing procedures for motion pictures, and music and other kinds of videos in processing claims.
Monitors the printing of outgoing items from other Copyright Office units, sections, and divisions, including original or additional certificates, correspondence, letters, and other types of outgoing mail on appropriate Print Room Equipment. Prepares finished print jobs for outgoing mail and delivery to Office Support Services. Ensures print room equipment has sufficient supplies to complete jobs. Monitors the quality of printed items, and reprints items that do not meet quality standards. Reports printer problems, or contacts the appropriate division by phone if further corrective action is needed and a reprint is not possible from the Central Print Room. Monitors mechanical and automated printer efficiency, and oversees the collection of information and preparation of reports documenting equipment malfunctions.
Promptly processes claims requiring special handling; Congressional, White House, Senate inquiries, and the Librarian's requests. Resolves the most difficult special search requests requiring an expert knowledge in the intricacies of the Copyright Offices online records and retrieval tools.
Duties of the position require the incumbent to lift and carry items weighing up to 50 pounds, occasional lifting and carrying of heavier materials, and pushing mail cages and tubs weighing up to 300 pounds on a recurring basis.
Performs various other duties as assigned.
Requirements
Conditions of Employment
Relocation expenses will not be authorized for the person(s) selected under this vacancy announcement.
PHYSICAL REQUIREMENT: A physical examination is required every three (3) years to perform the work of the position. After an offer of employment has been made and before commencement of duties, the selectee MUST be physically qualified by the Library’s Health Office.
Library of Congress employees are prohibited from using illegal drugs, including marijuana. The Library is part of the Federal Government and abides by federal law, so regardless of individual state or District of Columbia laws, marijuana use is illegal, considered criminal activity, and can affect your employment at the Library. In addition, past or current drug use and activities (e.g., selling or distributing) may deem you ineligible for employment.
Qualifications
Applicants must have had progressively responsible experience and training sufficient in scope and quality to furnish them with an acceptable level of the following knowledge, skills, and abilities to perform the duties of the position without more than normal supervision.
Ability to communicate and interact collaboratively with others.**
Knowledge of information retrieval principles as applied to copyright reference and search services.**
Ability to utilize information systems.**
Ability to communicate in writing.
Ability to plan, organize, and execute work.
Knowledge of library or copyright process and procedures.
Ability to communicate effectively other than in writing.
Education
This job does not have an education qualification requirement.
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How to Apply
Please carefully follow all instructions under the How to Apply tab to ensure you are considered for the position.
You are required to apply online for this announcement. We are unable to accept mailed or emailed documents. You must complete the entire application process, including submission of all documents BEFORE this announcement closes. To do so, complete the following steps.
Step 1: If you do not already have one, create a resume on USAJOBS. Although you must enter your Social Security Number for USAJOBS, this information will not be provided to the Library of Congress.
Step 2: Review the Job Announcement. We recommend you go to the end of the Qualification and Evaluation section of the job announcement to preview the online questions that you will answer in Step 4. You may wish to customize your USAJOBS resume to ensure that it supports your responses to these questions.
Step 3: Click on the "APPLY ONLINE" button to the right of this announcement. Follow USAJOBS' instructions to access your account and submit your resume. You will be redirected to the Hiring Management website to complete the application process. If this is your first time in Hiring Management, you will be asked to answer questions related to your eligibility for Federal employment. You will be able to update this information and save it to our account for future announcements.
Step 4: Once you have completed the eligibility questions, you will be taken directly to the vacancy application questions. Answer all questions honestly and thoroughly.
Step 5: Hiring Management offers three options that will electronically attach your documentation to your online application once you finish answering the questions in the job announcement.
(1) You may select a document that you have already uploaded to USAJOBS for a previous announcement.
(2) You may electronically upload a document directly from your computer to your application. Be certain to review your complete application for confirmation of the document uploaded and click on "Finished" to be returned to USAJOBS.
(3) You may follow the "Faxing Supporting Documentation" instructions within the online application, which will provide the necessary cover sheets for each of your documents so that they will be correctly submitted. The fax number will be available on the cover sheet.
Please note that each cover sheet and corresponding document must be faxed separately. Be certain to review your complete fax transmittal confirmation to ensure that all pages have been received.
IMPORTANT NOTE: If you have multiple documents of the same kind, e.g. 2 undergraduate transcripts from different schools or 2 SF-50s, etc., be sure that they are all in the same file on your computer or in your USAJOBS profile before uploading them. If you try uploading them individually, only the last one sent will be visible in our system. Likewise, if sending them by fax, be sure and include both of them behind the respective fax cover sheet and send them as one fax. If you send them individually with the same cover sheet, the last one sent will overwrite the first one. Finally, if you upload a document, e.g. your undergraduate transcript, do not also fax that same document (or fax another undergraduate transcript), because whichever one you send last will be the only one that is visible in our system. If you have any questions about this information, please contact the person on this announcement BEFORE the closing date.
Step 6: Click on "Finish" after you have completed your application. Once you have submitted your application, you can check your status online through your Hiring Management or MY USAJOBS account. Your complete online application and any required supplemental documentation (e.g., SF-50, etc.) must be received by 11:59 p.m. Eastern Standard Time (EST) on the closing date of the announcement. It is your responsibility to ensure that all documents are received on time and that the materials are readable. Failure to do so will result in your application being excluded from consideration for this announcement.
If you are experiencing any technical difficulty with the online process, you MUST CONTACT THE POINT OF CONTACT FOR THIS ANNOUNCEMENT BEFORE THE CLOSING DATE. For all technical issues please contact jobhelp@loc.gov , no later than 4:30pm EST of the Closing Date. REQUESTS FOR EXTENSIONS WILL NOT BE GRANTED.
Next steps
Please review our evaluation process under Evaluation. You may check the status of your application for this position at any time by logging onto the USAJOBS "My USAJOBS" tab and clicking on "My Applications." You will receive final notification via e-mail when the vacancy has been filled.